Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158374 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158374 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10698 Views
  • 3 replies
  • 10 likes
  • Security
  • 10698 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508526 Views
  • 985 replies
  • 112 likes
  • Account
  • 508526 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124688 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124688 Views
  • 74 replies
  • 12 likes

unable to join family

was kicked oht of the family account and i cant join back in

  • Newbie
  • was kicked oht of the family account and i cant join back in
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Account entirely hijacked

Greetings,This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I attempted to send a password recovery email, but I did not...

  • Newbie
  • Greetings, This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I att...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron y no puedo usar spotify porque esta en pausa

me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi cuenta es Dylan Castillo .

  • Newbie
  • me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi c...
  • user-removed
  • Not applicable
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Solved!! Non-collaborative

I had created a playlist non-collaborative for me and my girlfriend and i would like to give only permissions to change for me and her, someone could help me how to do this?

  • Casual Listener
  • I had created a playlist non-collaborative for me and my girlfriend and i would like to give only permissions to change for me and her, someone could help me how to do this?
  • Vinnyrigoni
  • Casual Listener
  • 3400 Views
  • 3 replies
  • 0 likes
  • 3400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help

I have family premium but it won't allow my husband and I to have separate accounts?

  • Newbie
  • I have family premium but it won't allow my husband and I to have separate accounts?
  • user-removed
  • Not applicable
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use account but paying for it

Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on this account so I can still use it out and about but t...

  • Newbie
  • Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on thi...
  • user-removed
  • Not applicable
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Cannot add family premium account even though I am currently living in the same address of the beneficiary

  • Newbie
  • Cannot add family premium account even though I am currently living in the same address of the beneficiary
  • user-removed
  • Not applicable
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Subscriptions!

I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app is working fine though. When i tried to look for t...

  • Newbie
  • I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app...
  • morgannamonett
  • Music Fan
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in on computers with no social media access

I'd like to use my spotify account at work instead of pandora but I cannot log-in because social media websites are blocked. I do not understand why I can not log in with my e-mail and password for facebook! this is very frustration because I am able...

  • Newbie
  • I'd like to use my spotify account at work instead of pandora but I cannot log-in because social media websites are blocked. I do not understand why I can not log in with my e-mail and password for f...
  • user-removed
  • Not applicable
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged eve. though I cancelled before trial period

I signed for a trial on Nov 18th 2016. I deliberately cancelled before renewal date. I see many people have had a similar situation. I am unable to get any personal support. I am still be charged. I intent to let Pay Pal know of this unscrupulous pra...

  • Newbie
  • I signed for a trial on Nov 18th 2016. I deliberately cancelled before renewal date. I see many people have had a similar situation. I am unable to get any personal support. I am still be charged. I ...
  • user-removed
  • Not applicable
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! will downloaded songs will work if I transfer them to car's SDCARD?

I have never subscribed because of that mostly, I hate using my phone for music, idk if is it posible. Please advice.tyvm

  • Newbie
  • I have never subscribed because of that mostly, I hate using my phone for music, idk if is it posible.   Please advice. tyvm  
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 396 Views
  • 1 replies
  • 0 likes

Can't change payment info

I can't change my credit card info. My old one is not valid anymore, so trying to change to the new one, but it doesn't work. The part that is asks to put the card info keeps reloading and doesn't recognise the info that I put. I need to fix this bec...

  • Visitor
  • I can't change my credit card info. My old one is not valid anymore, so trying to change to the new one, but it doesn't work. The part that is asks to put the card info keeps reloading and doesn't re...
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription is gone despite payment, tech support wouldn't help

Hi!I have an US-Spotify-Account and bought 3 years of Premium in advance as gift cards off eBay. I am in Germany now, and about two weeks ago I was logged out on all of my gadgets (PC, tablet, smartphone) - and as I tried to log myself on, it would n...

  • Newbie
  • Hi! I have an US-Spotify-Account and bought 3 years of Premium in advance as gift cards off eBay. I am in Germany now, and about two weeks ago I was logged out on all of my gadgets (PC, tablet, smar...
  • Maxim
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Non student being charged student price ...

This is a bit complicated and I can't figure out any way to fix it. Here's the story: I used to have the student discount. Then I graduated and I started paying full price again. But then a few months later I switched banks but did not update the pay...

  • Visitor
  • This is a bit complicated and I can't figure out any way to fix it.  Here's the story:   I used to have the student discount.  Then I graduated and I started paying full price again....
  • Maxim
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

I have a problem

I have spotify free, but there is a payment on my credit card of spotify premium. How should I do to cancel this subscription?

  • Newbie
  • I have spotify free, but there is a payment on my credit card of spotify premium. How should I do to cancel this subscription?
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Really confused! PS4, now want family

I have spotify premium, which I cancelled. So that I may start a family plan. Every time I try to start family, it says I need to contact customer support. I have sent and email, got a conformation code.....nothing else

  • Newbie
  • I have spotify premium, which I cancelled. So that I may start a family plan. Every time I try to start family, it says I need to contact customer support. I have sent and email, got a conformation c...
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Account

This is really irritating to to get help from Spotify that charged me and still cancelled my subscription

  • Casual Listener
  • This is really irritating to to get help from Spotify that charged me and still cancelled my subscription
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Help. Someone have been changing my email and password

Hello! I've had spotify premium since it was invite-only and this have never happened before. Lately i got a new phone, and discovered that my recent music is some german music i've never been listening on in my entire life so i guessed my new phone ...

  • Newbie
  • Hello! I've had spotify premium since it was invite-only and this have never happened before. Lately i got a new phone, and discovered that my recent music is some german music i've never been listen...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Reset spotify premium account

Hi i need to reset my username and Password for spotify premium on laptop hadn't used it for awhile, it requested update and now nothing i try works also i have new IPhone and it doesnt allow sign in either.

  • Newbie
  • Hi i need to reset my username and Password for spotify premium on laptop hadn't used it for awhile, it requested update and now nothing i try works also i have new IPhone and it doesnt allow sign in...
  • Maxim
  • Spotify Star
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes