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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88792 Views

9 replies

2 likes

Account
Login
  • 88792 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758443 Views

18 replies

29 likes

  • 758443 Views
  • 18 replies
  • 29 likes

Switching phonecompany

Hi! I have a question regarding my account. In february, I´ll be changing my phonecompany. Telia, who I currently have, have Spotify as a service. When I change, I´m gonna have to start my own subscription to Spotify.Can I continue with my old userna...

Casual Listener

Hi!   I have a question regarding my account. In february, I´ll be changing my phonecompany. Telia, who I currently have, have Spotify as a service. When I change, I´m gonna have to start my o...

Maxim

Spotify Star

374 Views

3 replies

0 likes

  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Connecting Account to Facebook - ISSUE

The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message..."Sorry there has been a temporary error, please try agai...

Newbie

The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message... "...

SergioDavid

Roadie

251 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 251 Views
  • 1 replies
  • 0 likes

company account?

Hello, Is it possible to create a company account for our employees? Currently we are 10 and will grow. Thus it would be nice to have one bill arrive to an admistrator to trac k all as in the family plan. Additionally a discount such as the family pl...

Casual Listener

Hello,   Is it possible to create a company account for our employees?  Currently we are 10 and will grow.  Thus it would be nice to have one bill arrive to an admistrator to trac k ...

MartinStoichkov

Community Legend

514 Views

3 replies

1 likes

  • 514 Views
  • 3 replies
  • 1 likes

Promo

I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. How can I get the deal and get the refund?

Newbie

I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. H...

Maxim

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice as new

Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's the problem here?

Newbie

Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's ...

SergioDavid

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP!!!!!

What a complete and utter frustration tyring to join family members to Premium. Took the money fine, joined two of the three, the third simply doesn't work. Goes round and rounf in circles not accepting the code. Great when it worked but the frustrat...

Newbie

What a complete and utter frustration tyring to join family members to Premium.  Took the money fine, joined two of the three, the third simply doesn't work.  Goes round and rounf in circle...

Kayleigh

Spotify Legend

60839 Views

1 replies

0 likes

Premium
  • 60839 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't cancel my subscription

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

Newbie

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

Kayleigh

Spotify Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Please Help Me

So just a few minutes ago, I wanted to get Premium for Spotify. Then i applied for the premium for students. I put all of my information that it asked for from my debit card and it took the $4.99. Then after it asked me for my first and last name als...

Casual Listener

So just a few minutes ago, I wanted to get Premium for Spotify. Then i applied for the premium for students. I put all of my information that it asked for from my debit card and it took the $4.99. Th...

MartinStoichkov

Community Legend

456 Views

5 replies

0 likes

  • 456 Views
  • 5 replies
  • 0 likes

Discover weekly - why does Latin music keep showing up?

A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do not listen to Latin music. My library has 200+ songs,...

Casual Listener

A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do no...

194 Views

0 replies

0 likes

Other
Premium
  • 194 Views
  • 0 replies
  • 0 likes

Cambio de tarjeta de pago (error del sistema) / Changing credit card (sistem error)

Buenos días a todos: (Question in English below) El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota mensual. Cuando fui a cambiar de tarjeta de crédito, me pone el siguiente me...

Newbie

Buenos días a todos:     (Question in English below)   El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota me...

435 Views

0 replies

0 likes

Subscription
  • 435 Views
  • 0 replies
  • 0 likes

onmogelijk om Rekeningnummer te wijzigen ideal

Ik krijg geen optie om mijn rekeningnummer te wijzigen, alleen een optie om de betaalmethode te wijzigen. De opties: huidige betaalgegevens, Paypal, creditcard.. de huidige betaalgegevens kan ik niet wijzigen voor mijn Family account. (Zowel op mobie...

Casual Listener

Ik krijg geen optie om mijn rekeningnummer te wijzigen, alleen een optie om de betaalmethode te wijzigen. De opties: huidige betaalgegevens, Paypal, creditcard.. de huidige betaalgegevens kan ik niet...

w0210

Casual Listener

3328 Views

14 replies

1 likes

  • 3328 Views
  • 14 replies
  • 1 likes

Cambio de plan

Hola buenas noches, tengo una consulta... yo anteriormente acepté la oferta de Spotify al sucribirme por 0.99 y me daban 3 meses gratis, ahora quiero pasarme al plan familiar y mi curiosidad es que si pierdo los meses que me hacen falta o cómo sería ...

Newbie

Hola buenas noches, tengo una consulta... yo anteriormente acepté la oferta de Spotify al sucribirme por 0.99 y me daban 3 meses gratis, ahora quiero pasarme al plan familiar y mi curiosidad es que s...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot log in

What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparently canot remember the username or email associated...

Newbie

What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparen...

SergioDavid

Roadie

258 Views

1 replies

0 likes

Login
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

family members

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pay for premium without commercials and ads. Please a...

Newbie

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pa...

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

No access to my Facebook friends

By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlistsHow can I change this?

Newbie

By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlis...

MartinStoichkov

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Family upgrade

Hi All,I have recently (last week) started my subscription to premium. Its the 99c 3mths offer.On using for a couple of days I find it so good that i would like to share with my family.So, If I upgrade my sub to the family premium what do I do and wh...

Casual Listener

Hi All, I have recently (last week) started my subscription to premium. Its the 99c 3mths offer. On using for a couple of days I find it so good that i would like to share with my family. So, If I...

Maxim

Spotify Star

330 Views

3 replies

0 likes

Subscription
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution List_no

Hi I was on premium before and I stopped because I had no time to pay for it but when I tried to activate it again using my mobile number, I am not recieving any text for the code and I saw a solution saying you need to text GETPIN to a number starts...

Casual Listener

Hi I was on premium before and I stopped because I had no time to pay for it but when I tried to activate it again using my mobile number, I am not recieving any text for the code and I saw a solutio...

Carl444

Casual Listener

415 Views

2 replies

0 likes

Account
Premium
Subscription
  • 415 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't recognize I'm no longer abroad

I went to Europe and my Spotify still thinks I'm abroad. My premium account was changed to free for some reason while I was abroad so now I am locked out of my account. Please advise

Newbie

I went to Europe and my Spotify still thinks I'm abroad. My premium account was changed to free for some reason while I was abroad so now I am locked out of my account. Please advise

RodrigoPalma

Roadie

222 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling pre-paid Premium

Hi. I pre-paid for a year of Premium last year. It ends 12/29/16. Do I need to do anything to cancel premium after that date, or will it cancel on its own if I don't do anything? Thanks.

Casual Listener

Hi. I pre-paid for a year of Premium last year. It ends 12/29/16. Do I need to do anything to cancel premium after that date, or will it cancel on its own if I don't do anything? Thanks.

Bittencourt

Spotify Star

657 Views

5 replies

0 likes

  • 657 Views
  • 5 replies
  • 0 likes