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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159298 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159298 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10755 Views
  • 4 replies
  • 11 likes
  • Security
  • 10755 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509190 Views
  • 985 replies
  • 112 likes
  • Account
  • 509190 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124815 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124815 Views
  • 74 replies
  • 12 likes

Trouble Logging in after accidentally connecting facebook to another profile on family subscription

I have a family premium subscription. My main profile was created with my facebook account. I wanted to share on facebook a playlist I created while logged into another profile I use on the family subscription so I connected to my facebook account wi...

  • Newbie
  • I have a family premium subscription. My main profile was created with my facebook account. I wanted to share on facebook a playlist I created while logged into another profile I use on the family su...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

My music

Hi Spotify. I'm Dyman, and I have seen all my albuns going to spotify. I put my music to free download in web but I dont know how it goes to spotify and if is somebody getting money with it. Can you please tell me how this works? And if I can win som...

  • Regular
  • Hi Spotify. I'm Dyman, and I have seen all my albuns going to spotify. I put my music to free download in web but I dont know how it goes to spotify and if is somebody getting money with it. Can you ...
  • Maxim
  • Spotify Star
  • 1522 Views
  • 7 replies
  • 0 likes
  • 1522 Views
  • 7 replies
  • 0 likes

Superuser Contribution Connecting with FB

Hello!I have a problem with connecting my Spotify with my FB account - it doesn't connect I get an error saying: "The Facebook account you've tried to connect to is already connected to another Spotify account." But it doesn't show me any connections...

  • Casual Listener
  • Hello! I have a problem with connecting my Spotify with my FB account - it doesn't connect 😛 I get an error saying: "The Facebook account you've tried to connect to is already connected to another...
  • undusk
  • Casual Listener
  • 388 Views
  • 2 replies
  • 1 likes
  • Account
  • 388 Views
  • 2 replies
  • 1 likes

Superuser Contribution Charged 3 times in a month

Hello i have spotify premium and noticed on my credit card statement that i was charged 3 times in the month of December 2016. That was the only month. All other months were one time charge

  • Newbie
  • Hello i have spotify premium and noticed on my credit card statement that i was charged 3 times in the month of December 2016. That was the only month. All other months were one time charge
  • Maria_B
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got a problem with my Family Subscription

I want to join my family as a member, but when I fill all forms, anyway it's always pop-out like - You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. C'mon we are standing...

  • Newbie
  • I want to join my family as a member, but when I fill all forms, anyway it's always pop-out like - You can't join this Premium for Family account. We couldn't confirm that you live at the same addres...
  • Maria_B
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 447 Views
  • 1 replies
  • 0 likes

Premium family

I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to download a song it says to join premium. It won't let h...

  • Casual Listener
  • I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to ...
  • sturach2001
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help please ! Paid for premium today but won't let me use it offline

I got premium for the purpose of listening to the music offline when I'm not under wifi so I don't use my data. It says that I have "premium" under my account , but says I'm offline and I can't listen to music when I am in the car !

  • Newbie
  • I got premium for the purpose of listening to the music offline when I'm not under wifi so I don't use my data. It says that I have "premium" under my account , but says I'm offline and I can't liste...
  • user-removed
  • Not applicable
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount suddenly vanished

Hey guys, my student account suddenly vanished. Today I was charged 9,99 Eur although I remember receiving an email to renew my student discount. I did that a few weeks back. Now when I try to update my payment credentials I can accept the 'Studenden...

  • Regular
  • Hey guys,   my student account suddenly vanished. Today I was charged 9,99 Eur although I remember receiving an email to renew my student discount. I did that a few weeks back.   Now wh...
  • user-removed
  • Not applicable
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

descontaram no cartao antes de fechar o Premium

Ola, antes de eu fechar a compra do Premium já descontou no cartão de crédito 10,00. Nao estou conseguindo cancelar essa compra pelo site do spotify, pois, la consta que não comprei o Premium. Mas foi descontado no cartão. Como devo proceder? Alguém ...

  • Newbie
  • Ola, antes de eu fechar a compra do Premium já descontou no cartão de crédito 10,00. Nao estou conseguindo cancelar essa compra pelo site do spotify, pois, la consta que não comprei o Premium. Mas fo...
  • Bittencourt
  • Spotify Star
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Password link keeps stating timed out

Starting again with same email address

  • Newbie
  • Starting again with same email address
  • Hubo
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing account emails

I signed up for the Family Premium package last week using my gmail account. However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share music with my kids, etc. So I tried changing my registratio...

  • Newbie
  • I signed up for the Family Premium package last week using my gmail account.  However, I now understand it is best to use my Facebook log-in info (linked to my hotmail account) so I can share mu...
  • user-removed
  • Not applicable
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account suddenly "paused"?

After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has ...

  • Casual Listener
  • After many years of using Spotify, I am suddenly getting an error that my account has been paused. This is the error, which has occurred repeatedly over 3 days:   Oops, seems your c...
  • MaryS
  • Roadie
  • 610 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 610 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: 10 New Indie Songs For You This Week

I am getting charged for an account i dont have on premium anymore how do i contact Spotify?

  • Casual Listener
  • I am getting charged for an account i dont have on premium anymore how do i contact Spotify?
  • user-removed
  • Not applicable
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Accounts accidentally merged?

My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using my email and password, it brings me to an account ...

  • Newbie
  • My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using...
  • 360 Views
  • 0 replies
  • 0 likes
  • Account
  • 360 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Country not updated in profile when changing paiement

Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to our Family account.Thanks for helpBenjamin

  • Casual Listener
  • Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to...
  • bangycool
  • Casual Listener
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing my premium over to a new account

I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please. New Account is under Stephanie_pacheco@hotmail.com Please tell me how I can do this. Thanks.

  • Newbie
  • I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please.    New Account is under Stephanie_pacheco@hotmai...
  • user-removed
  • Not applicable
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Premium subscription (bundle Corriere Spotify Premium)

I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to those FREE Spotify. The customer care of Corriere tells...

  • Newbie
  • I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to...
  • Maxim
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • Premium
  • 447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook

I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed. I want to go back to my original spotify username, instead of my facebook name. I've...

  • Newbie
  • I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed.    I want to go back ...
  • user-removed
  • Not applicable
  • 591 Views
  • 1 replies
  • 0 likes
  • Account
  • 591 Views
  • 1 replies
  • 0 likes