Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1741 Views
  • 0 replies
  • 8 likes
  • Security
  • 1741 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446868 Views
  • 970 replies
  • 108 likes
  • Account
  • 446868 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199414 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199414 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108555 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108555 Views
  • 72 replies
  • 11 likes

Subscribing via smart biling communitcations

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me of any payments regarding spotify premium which is o...

  • Casual Listener
  • I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me o...
  • Maxim
  • Spotify Star
  • 336 Views
  • 5 replies
  • 0 likes
  • 336 Views
  • 5 replies
  • 0 likes

Solved!! Family subscription year discount

We are considering moving to a Family Premium membership. I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis. I saw another streaming service that does family members offer the mont...

  • Newbie
  • We are considering moving to a Family Premium membership.  I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis.  I saw an...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
  • 331 Views
  • 1 replies
  • 0 likes

Help

Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account

  • Newbie
  • Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Account verification

I can't verify my account

  • Newbie
  • I can't verify my account
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! When Will Subscription End?

Hi,I cancelled my subscription today and received and email stating:"You've cancelled your Spotify Premium subscription which will end on 2017-03-10"Am I right reading this as October 3rd 2017 rather than March 3rd 2017? If yes, why is the end date s...

  • Casual Listener
  • Hi, I cancelled my subscription today and received and email stating: "You've cancelled your Spotify Premium subscription which will end on 2017-03-10" Am I right reading this as October 3rd...
  • stephenmarron
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Issue to change country

Hi,I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous country ... so now i can't login ..do you have any idea abo...

  • Casual Listener
  • Hi, I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous countr...
  • Maxim
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Login
  • 295 Views
  • 3 replies
  • 0 likes

Spotify for Family

Already an existing premium member as are my childrenTrying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer serv...

  • Newbie
  • Already an existing premium member as are my children Trying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of c...
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution THEY STOLE MY MONEY

Hey guys. I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 99kr is a lot for me.

  • Casual Listener
  • Hey guys.    I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 9...
  • Jim
  • Spotify Legend
  • 884 Views
  • 23 replies
  • 0 likes
  • 884 Views
  • 23 replies
  • 0 likes

premium payments

hi can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payment? thanks

  • Newbie
  • hi    can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payme...
  • KatesHere
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Profile Picture

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

  • Casual Listener
  • So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.
  • KatesHere
  • Community Legend
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 229 Views
  • 3 replies
  • 0 likes

Solved!! Can't Access Android Beta Forum as a Beta Tester

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums. I can access the G+ group just fine, and I currently have the beta app installed. This is probably because the emails on my google account ...

  • Casual Listener
  • I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums.   I can access the G+ group just fine, and I currently have the beta app installe...
  • KatesHere
  • Community Legend
  • 911 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
  • 911 Views
  • 7 replies
  • 0 likes

Can't login anymore

Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or username! Can someone help me pls because the account is i...

  • Casual Listener
  • Hi, yesterday i logged me in sucessfully with username and password. Today must login again (dont know why) and spotify says : ivalid username or password, but i didn't changed my password or usernam...
  • Nikki2107
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 408 (Wrong country), but I'm not abroad, never been and can't change country

Hello there, I'm currently getting error 408 on login (actual country and account don't match).Thing is though: I'm still in the country I've started my account in and I've never used Spotify abroad.It is possible, however, that my employer(where I a...

  • Casual Listener
  • Hello there,  I'm currently getting error 408 on login (actual country and account don't match). Thing is though: I'm still in the country I've started my account in and I've never used Spotif...
  • RavenTheJust
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • Free
    Login
  • 280 Views
  • 2 replies
  • 0 likes

Change Adress

Hello, how can I change my home adress (country, street, postal code) ? Thanks

  • Casual Listener
  • Hello, how can I change my home adress (country, street, postal code) ? Thanks
  • ErikG
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

children don't have email

I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD?Thank you. Jennifer Kitchen

  • Newbie
  • I just signed up for the family account. My children don't have email addresses. How do I set up their UN and PSWD? Thank you.  Jennifer Kitchen
  • ErikG
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Account login problems

Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared? Thanks Mel

  • Newbie
  • Had to log back into my account but it hasn't logged me into my premium account which I'm paying for. How do I access my premium account and get access to all my Playlists that have also disappeared?...
  • ErikG
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

Connect with other Spotify Users

I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him. How do we connect?

  • Newbie
  • I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him.  How do we connect?  
  • ErikG
  • Roadie
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Cancel my premium

How do I cancel my premium because I dont want it no more and don't wanna be charged

  • Casual Listener
  • How do I cancel my premium because I dont want it no more and don't wanna be charged   
  • Dreadlord
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! sp

T

  • Newbie
  • T
  • user-removed
  • Not applicable
  • 300 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 300 Views
  • 2 replies
  • 0 likes

Facebook was deactivated

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

  • Casual Listener
  • My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?
  • Catee
  • Community Legend
  • 240 Views
  • 5 replies
  • 0 likes
  • 240 Views
  • 5 replies
  • 0 likes