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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294487 Views

529 replies

34 likes

Account
Free
  • 294487 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13764 Views

6 replies

11 likes

Security
  • 13764 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542471 Views

990 replies

115 likes

Account
  • 542471 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129819 Views

74 replies

12 likes

Account
Login
Premium
  • 129819 Views
  • 74 replies
  • 12 likes

Some song on Spotify cant be play.

I have Premium Account and some of songs cant be play online or offline.for example below Album.Corleone I cant played this album on my Phone even on my Laptop. Appreciate your help on this.

Visitor

I have Premium Account and some of songs cant be play online or offline. for example below Album. Corleone   I cant played this album on my Phone even on my Laptop.  Appreciate your hel...

Bittencourt

Spotify Star

398 Views

1 replies

0 likes

Premium
  • 398 Views
  • 1 replies
  • 0 likes

I keep getting two payments!!

I receive two payments per month

Newbie

I receive two payments per month

Bittencourt

Spotify Star

220 Views

1 replies

0 likes

Premium
  • 220 Views
  • 1 replies
  • 0 likes

Falha ao Entrar

Não consigo entrar na minha conta pelo iPhone 4. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstalar...

Newbie

Não consigo entrar na minha conta pelo iPhone 4. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereç...

Bittencourt

Spotify Star

2627 Views

1 replies

0 likes

Login
  • 2627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Family account - cant change account's location

Hi,I upgraded to Family plan because all members of our family now use Spotify, it's an awesome service! Unfortunately I have a small problem. My sister's account can't be joined :(. It says that she needs to be in the same country, but she is. We pr...

Casual Listener

Hi, I upgraded to Family plan because all members of our family now use Spotify, it's an awesome service!   Unfortunately I have a small problem. My sister's account can't be joined :(. It sa...

Leo

Spotify

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Losing licenses

Congratulations on Spotify reaching one year in the US but it seems that in the last two weeks, since Spotify reached a year that they are losing the licenses for many songs/albums. For instance they have a huge Johnny Cash catalogue but the album I ...

Newbie

     Congratulations on Spotify reaching one year in the US but it seems that in the last two weeks, since Spotify reached a year that they are losing the licenses for many songs/...

marcbalentine

Casual Listener

2658 Views

6 replies

1 likes

  • 2658 Views
  • 6 replies
  • 1 likes

Student Discount Randomly Stopped?

I haven't changed my email or anything, but my spotify was recently charged for the full price premium. I don't know how to get that fixed or where to change it. Can't even find someone to contact!Help!!

Newbie

I haven't changed my email or anything, but my spotify was recently charged for the full price premium. I don't know how to get that fixed or where to change it. Can't even find someone to contact! ...

Maxim

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Empty playlist

Hi there,2 nights ago I was using a playlist of mine and adding songs to it. Then the next the all were gone. Not a single song left there. Same issues regardless of what device I use for spotify. Is there a way to restore this playlist? The playlist...

Regular

Hi there, 2 nights ago I was using a playlist of mine and adding songs to it. Then the next the all were gone. Not a single song left there. Same issues regardless of what device I use for spotify. ...

jean3601

Community Legend

1962 Views

9 replies

0 likes

Account
Other
Premium
  • 1962 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify for Family - Change user

Hi,I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account?If so, how do you do it?RegardsMathilde. (:

Casual Listener

Hi, I would like to know, if it's possible to disconnect yourself as a user, from a spotify for Family account if you're not the owner of the account? If so, how do you do it? Regards Mathilde. (...

MathildeWel

Casual Listener

879 Views

2 replies

0 likes

  • 879 Views
  • 2 replies
  • 0 likes

Wrong pricing currency

Hi, i hace downloaded the app in sweden but now i wanna get premium in Turkey. The currency that i need to pay is Swedish krona right now but it must be Turkish lira because i am in Turkey. Anyone having a similar problem?

Casual Listener

Hi, i hace downloaded the app in sweden but now i wanna get premium in Turkey. The currency that i need to pay is Swedish krona right now but it must be Turkish lira because i am in Turkey. Anyone ha...

Hfbeyaz

Casual Listener

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

This place is a JOKE

For 3 months I have emailed and emailed and canceled my account and they keep charging every month IM PISSED

Casual Listener

For 3 months I have emailed and emailed and canceled my account and they keep charging every month IM PISSED

pissedoff73

Casual Listener

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Spotify not working on my mobile phone.

Whenever I try to open Spotify on my phone it closes itself. I pay £9.99 a month for the subscription so pretty annoyed that I can't use it. Anyone else got this problem???

Casual Listener

Whenever I try to open Spotify on my phone it closes itself. I pay £9.99 a month for the subscription so pretty annoyed that I can't use it. Anyone else got this problem???

KSG12Thomas

Newbie

4995 Views

9 replies

1 likes

  • 4995 Views
  • 9 replies
  • 1 likes

I was locked out of my premium account. When I reconnected with my Facebook a new account was create

I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months I am attaching my payment receipt from my credit card ...

Casual Listener

I have premium until 03/24/2017 and I cannot enter my account. I believe it was deleted. A new free account is now associated with my Facebook account; it should be premium for another two months &nb...

EzEz

Casual Listener

6352 Views

1 replies

0 likes

  • 6352 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged twice. After I cancelled my subscription. This is insane. Case#07320086

Newbie

I was charged twice. After I cancelled my subscription. This is insane. Case#07320086

morgannamonett

Music Fan

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Can't pay for premium

I'm attempting to purchase spotify premium, but it wont work no matter which payment method I use, why does it not work? When I try to pay with my card it says that my payment service is having a bad day, and when I try to pay via paypal I just get r...

Casual Listener

I'm attempting to purchase spotify premium, but it wont work no matter which payment method I use, why does it not work? When I try to pay with my card it says that my payment service is having a bad...

ANONYMOUS1_619

Newbie

574 Views

5 replies

0 likes

Subscription
  • 574 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on PC - Tells me song is not available. if you have the file on your computer you can import

A small blue tab on top of my Spotify screen pops up when i try to play a song - Tells me "song is not available. if you have the file on your computer you can import it"none of the songs work. any ideas?

Casual Listener

  A small blue tab on top of my Spotify screen pops up when i try to play a song - Tells me "song is not available. if you have the file on your computer you can import it" none of the songs w...

vhuynh

Casual Listener

233 Views

2 replies

0 likes

Other
  • 233 Views
  • 2 replies
  • 0 likes

Delete all my spotify accounts

I want all my spotify accounts deleted or removed FOREVER.I want to start a new one. Please!!!

Newbie

I want all my spotify accounts deleted or removed FOREVER.I want to start a new one. Please!!!

ErikG

Roadie

243 Views

1 replies

0 likes

Other
  • 243 Views
  • 1 replies
  • 0 likes

Spotify account compromised

My Spotify account was hacked on Jan 14 and the linked email id was changed. The subscription was changed from a Premium to a Family and base country was changed from US and France. Luckily, I was able a pull out an old Spotify email from my inbox th...

Casual Listener

My Spotify account was hacked on Jan 14 and the linked email id was changed. The subscription was changed from a Premium to a Family and base country was changed from US and France.   Luckily,...

KatesHere

Community Legend

324 Views

3 replies

0 likes

Account
Security
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account hacked? Where are my playlists?

Hello, Today, I noticed all my playlists have dissapeared and there are only one playlist called "Thanks ozzi" that supposedly I have created (but obviously I didn't). I don't understand. Have my account been hacked?

Newbie

Hello,   Today, I noticed all my playlists have dissapeared and there are only one playlist called "Thanks ozzi" that supposedly I have created (but obviously I didn't).   I don't under...

MonicaM_Bogota

Roadie

234 Views

1 replies

0 likes

Account
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment issue.

I recently purchased a £9.99 premium subscription via mobile credit. I recieved a receipt confirming that it had gone through. For about 7days, i had premium. Then i open spotify and recieve an advert and no option to choose the song i wanted on and ...

Newbie

I recently purchased a £9.99 premium subscription via mobile credit. I recieved a receipt confirming that it had gone through. For about 7days, i had premium. Then i open spotify and recieve an adver...

MonicaM_Bogota

Roadie

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes