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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290711 Views

529 replies

34 likes

Account
Free
  • 290711 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13676 Views

6 replies

11 likes

Security
  • 13676 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541048 Views

990 replies

114 likes

Account
  • 541048 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129655 Views

74 replies

12 likes

Account
Login
Premium
  • 129655 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Payment issue.

I recently purchased a £9.99 premium subscription via mobile credit. I recieved a receipt confirming that it had gone through. For about 7days, i had premium. Then i open spotify and recieve an advert and no option to choose the song i wanted on and ...

Newbie

I recently purchased a £9.99 premium subscription via mobile credit. I recieved a receipt confirming that it had gone through. For about 7days, i had premium. Then i open spotify and recieve an adver...

MonicaM_Bogota

Roadie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Playlist

I need help retrieving my playlist. I somehow lost them all. I need ASAP. Please advise. Thank you!

Visitor

I need help retrieving my playlist. I somehow lost them all. I need ASAP. Please advise. Thank you! 

Bittencourt

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Problemas con mi suscripción familiar al activar se me hizo un doble cargo

Me registré con mi cuenta en Spotify y pase mi tarjeta para realizar la suscripción a un paquete familiar, al momento de hacerlo me decía que había un problema con mi tarjeta pero me llegó una notificación del banco donde me aparecía que la transacci...

Newbie

Me registré con mi cuenta en Spotify y pase mi tarjeta para realizar la suscripción a un paquete familiar, al momento de hacerlo me decía que había un problema con mi tarjeta pero me llegó una notifi...

itu_

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

My account and that of a friend are mixed together

hi, friday I logged in on a friends pc with my spotify account. now for some reason our spotify accounts are mixed together. I tried loggin out on all diveses, he tryed loggin out. I tried linkin my FB account to my spotify account then his name come...

Newbie

hi,   friday I logged in on a friends pc with my spotify account. now for some reason our spotify accounts are mixed together. I tried loggin out on all diveses, he tryed loggin out. I tried l...

shaf-4

Roadie

171 Views

1 replies

0 likes

Login
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con cuenta familiar

Hola, tengo una cuenta familiar desde hace unos 3 meses y somos 6 miembros. Hasta ayer todo bien, pero hoy 3 de los miembros fueron eliminados de la nada sin que ellos se salieran, y me aparecen sus 3 vacantes disponibles. Les he vuelto a enviar la i...

Newbie

Hola, tengo una cuenta familiar desde hace unos 3 meses y somos 6 miembros. Hasta ayer todo bien, pero hoy 3 de los miembros fueron eliminados de la nada sin que ellos se salieran, y me aparecen...

MonicaM_Bogota

Roadie

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Cancelled my Australian card

Now with my new activated Australian card I am trying to log in abroad (I had premium) but it says I can't use it abroad for than 14 days. How do I log into my exsisting premium account after not paying for premium for 2 months

Newbie

Now with my new activated Australian card I am trying to log in abroad (I had premium) but it says I can't use it abroad for than 14 days. How do I log into my exsisting premium account after not pay...

shaf-4

Roadie

159 Views

1 replies

0 likes

Login
Premium
  • 159 Views
  • 1 replies
  • 0 likes

Familie account

Beste, Ik heb vandaag een famile account aangeschaft en als ik iemand uitnodig die die al gebruik maakt van hetzelfde account dan krijgt zij de melding dat zij geen lid kan worden, want u bent al lid. Helaas kunnen wij nu niet gelijktijdig naar Spoti...

Newbie

Beste,   Ik heb vandaag een famile account aangeschaft en als ik iemand uitnodig die die al gebruik maakt van hetzelfde account dan krijgt zij de melding dat zij geen lid kan worden, want...

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda por favor

Pague por el plan premium en la página, luego me llego el mail confirmando mi inscripción y entonces me dice que inicie con mi plan pero no me deja entrar a la aplicación, me dice que la cuenta ya existe y pues claro que existe esa fue la cuenta que ...

Newbie

Pague por el plan premium en la página, luego me llego el mail confirmando mi inscripción y entonces me dice que inicie con mi plan pero no me deja entrar a la aplicación, me dice que la cuenta ya ex...

MonicaM_Bogota

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two charges per month

Hi, I am being charged twice a month for my service and my account still shows a free subscription status. I need someone to contact me immediately.

Newbie

Hi, I am being charged twice a month for my service and my account still shows a free subscription status. I need someone to contact me immediately.

MonicaM_Bogota

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reinstalled Spotify --> No premium on computer but still premium on phone

Community, Today I was forced to reinstall spotify after getting the same error repeatedly. After logging in I noticed my account was no longer being acknowledged as a Premium Account. It still works fine on my telephone and I'm using the same codes ...

Newbie

Community,  Today I was forced to reinstall spotify after getting the same error repeatedly.  After logging in I noticed my account was no longer being acknowledged as a Premium Account. ...

MonicaM_Bogota

Roadie

226 Views

1 replies

0 likes

Account
Login
Premium
  • 226 Views
  • 1 replies
  • 0 likes

Help!!

Hello my account logged out by itself, I then proceeded to log back in with my Facebook account. I lost all of my music and says I have a 7 day free trial but this morning I had an email saying that I had been charged for my account what can I do?

Casual Listener

Hello my account logged out by itself, I then proceeded to log back in with my Facebook account. I lost all of my music and says I have a 7 day free trial but this morning I had an email saying that ...

Teking81

Casual Listener

231 Views

2 replies

0 likes

  • 231 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log in because something 'went wrong' with my last payment

Everytime I try to open Spotify this pops up, on my phone as well as on my computer. I thought there were some trouble with my payment but I checked my record and Spotify was written off my account two days ago so that's not the problem. Does anyone ...

Newbie

Everytime I try to open Spotify this pops up, on my phone as well as on my computer. I thought there were some trouble with my payment but I checked my record and Spotify was written off my account t...

MonicaM_Bogota

Roadie

353 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Spotify familiar

Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida

Newbie

Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

Superuser Contribution stop payment on another account.

I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch with spotify and take my card off that account but k...

Newbie

I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch w...

MonicaM_Bogota

Roadie

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question About Spotify Premium Free Trial

Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be charged on my phone bill (I have T-Mobile and my p...

Visitor

Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be...

MonicaM_Bogota

Roadie

226 Views

1 replies

0 likes

Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Account cross-wired with FB

Having issues getting Spotify on my new MacBook Pro -- my iMac Desktop shows all my playlists but when I log in with my MacBook Pro there are absolutely no playlists or artists. I look on the iMac and there is nowhere to add a device. How to get my p...

Casual Listener

Having issues getting Spotify on my new MacBook Pro -- my iMac Desktop shows all my playlists but when I log in with my MacBook Pro there are absolutely no playlists or artists.  I look on the i...

billreedmontana

Casual Listener

206 Views

2 replies

0 likes

  • 206 Views
  • 2 replies
  • 0 likes

I can't use promotion 1,99 R$ 3 months

I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion losesQuando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais

Newbie

I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion loses Quando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais

Bittencourt

Spotify Star

366 Views

3 replies

1 likes

  • 366 Views
  • 3 replies
  • 1 likes

Superuser Contribution Double Charge for Two Accounts

Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both accounts). I can't figure out who to contact to ta...

Newbie

Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both...

MonicaM_Bogota

Roadie

233 Views

1 replies

0 likes

Account
Premium
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I sync my 2 Spotify account's?

Issues,Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account.I didn't realize I also created a New account using my Facebook (I had trouble logging into my original account) ... I thought my original a...

Newbie

Issues, Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account. I didn't realize I also created a New account using my Facebook (I had trouble lo...

MonicaM_Bogota

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

There is a guy who use my account...

Hello,a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first.Can anybody help me?

Newbie

Hello, a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first. Can anybody help me?

ErikG

Roadie

201 Views

1 replies

0 likes

Account
Login
Security
  • 201 Views
  • 1 replies
  • 0 likes