Superuser Contribution Why did my free 30 day trial for premium end before the 30 days was up?

I just started my free trial like 2 weeks ago and I wake up and I don't have my skips and the ads are back someone please help!!!!

• Cartagena_luz
• Newbie
• I just started my free trial like 2 weeks ago and I wake up and I don't have my skips and the ads are back someone please help!!!!
• 2017-01-17 1:29:36 PM
• 2017-01-18 9:08:38 PM
• user-removed
• Not applicable
• 439 Views
• 1 replies
• 0 likes

Updated payment, charged twice

I updated my payment for premium by clicking "update details" in the subscription tab. I entered my new payment method and was charged twice (on each card) on the same day. My next payment date has not been adjusted--it is still one month from the da...

• Rebeccahendrix
• Newbie
• I updated my payment for premium by clicking "update details" in the subscription tab. I entered my new payment method and was charged twice (on each card) on the same day. My next payment date has n...
• 2017-01-17 3:48:51 PM
• 2017-01-18 8:17:00 PM
• LordRollin
• Community Legend
• 220 Views
• 1 replies
• 0 likes

Can I switch the administrating account to another account in the familty spotify deal?

So, my family and I (3 people) have bought the family spotify deal, Me being the administrator. I was wondering, I accidentally bought it from the wrong spotify account! Is it possible for me to either make this account linked with my facebook spotif...

• kaykaybøladr
• Newbie
• So, my family and I (3 people) have bought the family spotify deal, Me being the administrator. I was wondering, I accidentally bought it from the wrong spotify account! 😞 Is it possible for me to e...
• 2015-12-13 9:45:27 PM
• 2017-01-18 7:40:25 PM
• denisiazdi
• Casual Listener
• 453 Views
• 3 replies
• 1 likes
• Account
  Premium

Refund for Gift Card Ripoff for Student Account?

I got a $60 Spotify gift card from my family recently. Since it is valued at $60, I placed it on my Student Account expecting to get something like 11+ months ($5 + tax per month) from the $60 value. Instead, I'm only getting 6 months of service from...

• jeff9369
• Casual Listener
• I got a $60 Spotify gift card from my family recently.  Since it is valued at $60, I placed it on my Student Account expecting to get something like 11+ months ($5 + tax per month) from the $60 ...
• 2017-01-18 4:26:29 PM
• 2017-01-18 7:28:29 PM
• jeff9369
• Casual Listener
• 296 Views
• 2 replies
• 0 likes
• Account

Superuser Contribution My subscription changed from Premium to Free?

I just realized that my subscription changed from Premium to Free when I couldn't songs on demand. I wonder why is this happening. I've been subscibing Premium since 2013, no trouble with my credit cards, and never had a problem when I changed my cre...

• shahrula
• Newbie
• I just realized that my subscription changed from Premium to Free when I couldn't songs on demand. I wonder why is this happening. I've been subscibing Premium since 2013, no trouble with my cre...
• 2017-01-17 6:31:14 AM
• 2017-01-18 7:14:42 PM
• user-removed
• Not applicable
• 190 Views
• 1 replies
• 0 likes

Superuser Contribution premium family

i just got spotify premium so im still in my free 3 months, if i change my plan to premium family will i be charged for the family plan or do the 3 free months transfer over???

• mgreene3
• Newbie
• i just got spotify premium so im still in my free 3 months, if i change my plan to premium family will i be charged for the family plan or do the 3 free months transfer over???
• 2017-01-17 5:48:24 AM
• 2017-01-18 7:08:45 PM
• user-removed
• Not applicable
• 261 Views
• 1 replies
• 0 likes

Contacting an Artist

Theres a piano composer on Spotify called Greg Barley, and I would love to contact him to ask where I could find the sheet music as I haven't been able to find anything about him online. Any information/websites with information would be appreciated!...

• Rosella7365
• Newbie
• Theres a piano composer on Spotify called Greg Barley, and I would love to contact him to ask where I could find the sheet music as I haven't been able to find anything about him online. Any informat...
• 2017-01-18 6:44:15 PM
• 2017-01-18 6:58:29 PM
• Maxim
• Spotify Star
• 204 Views
• 1 replies
• 0 likes

trouble switching from loggin in with Facebook to username

• prlgrl689
• Newbie
• 2017-01-18 6:38:03 PM
• 2017-01-18 6:53:09 PM
• ErikG
• Roadie
• 203 Views
• 1 replies
• 0 likes

Superuser Contribution Do not receive emails from Spotify

hello, I am logged in with a facebook account on a family abo. I want to change the password for my mobile devices, but I do not recieve emails. also I was invited from another person, no emails from spotify!!! not in cash, nope! the email adress an ...

• bluelemonade
• Newbie
• hello,   I am logged in with a facebook account on a family abo. I want to change the password for my mobile devices,  but I do not recieve emails. also I was invited from anoth...
• 2017-01-16 11:03:49 PM
• 2017-01-18 6:20:17 PM
• user-removed
• Not applicable
• 268 Views
• 1 replies
• 0 likes

wrong country in my account

In my account the country of origin is Italy while I am from Bulgaria. Some of the information comes in italian and I don't understand a thing. The price per month is also different. There is no way to change the country in the account as it shows on...

• tedeglove
• Casual Listener
• In my account the country of origin is Italy while I am from Bulgaria. Some of the information comes in italian and I don't understand a thing. The price per month is also different. There is no way ...
• 2017-01-18 4:50:00 PM
• 2017-01-18 6:07:31 PM
• tedeglove
• Casual Listener
• 185 Views
• 2 replies
• 0 likes

Family premium

How do I add my daughter to my account for free listening

• Twiss8947
• Newbie
• How do I add my daughter to my account for free listening
• 2017-01-18 5:46:50 PM
• 2017-01-18 6:06:18 PM
• camo7895
• Newbie
• 194 Views
• 2 replies
• 0 likes
• Account

Superuser Contribution Can't get premium after trial

I got the premium trial (7 days) and It ended but I logged out but forgot my credentials. Now I made a new one to try and see if I could buy it on this one but the get premium bar is missing

• Electrohunter47
• Newbie
• I got the premium trial (7 days) and It ended but I logged out but forgot my credentials. Now I made a new one to try and see if I could buy it on this one but the get premium bar is missing
• 2017-01-16 10:55:05 PM
• 2017-01-18 6:03:41 PM
• user-removed
• Not applicable
• 180 Views
• 1 replies
• 0 likes

Extending Student Subscription - Payment Method

Hey there,I received an email that my student subscription is going to expire in a week and Spotify offers to extend the student subscription. Currently I am using "SOFORT" as payment method (Germany), but when i want to extend my student subscriptio...

• Cimoe
• Newbie
• Hey there, I received an email that my student subscription is going to expire in a week and Spotify offers to extend the student subscription. Currently I am using "SOFORT" as payment method (Germa...
• 2017-01-18 6:00:37 PM
• 2017-01-18 6:02:15 PM
• Maxim
• Spotify Star
• 169 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Premium Account away

Hello, i have a Premium Account and today in the morning I opened Spotify and suddenly i had Spotify Free again. Also my playlists and music are away. Have you any ideas? Best regardsThomas

• user-removed
• Visitor
• Hello,    i have a Premium Account and today in the morning I opened Spotify and suddenly i had Spotify Free again. Also my playlists and music are away.  Have you any ideas? ...
• 2017-01-18 1:02:46 PM
• 2017-01-18 5:58:05 PM
• Bittencourt
• Spotify Star
• 287 Views
• 3 replies
• 0 likes

Superuser Contribution Problema con el pago del familiar

Buenas, sin querer he pagado el premium queriendo pagar el familiar y se me han cobrado 10 euros y luego activado el familiar. ¿Qué puedo hacer para recuperarlos? Por que el familiar se me va a cobrar el día 2

• javiesteeban
• Newbie
• Buenas, sin querer he pagado el premium queriendo pagar el familiar y se me han cobrado 10 euros y luego activado el familiar. ¿Qué puedo hacer para recuperarlos? Por que el familiar se me va a cobra...
• 2017-01-16 8:58:06 PM
• 2017-01-18 5:34:29 PM
• user-removed
• Not applicable
• 178 Views
• 1 replies
• 0 likes

Superuser Contribution Como solucionar problema de pago de Spotify

helloI have a question witm my payments of my account.. if he canceled my card as if wath is my debt and new forms of payment Thakns

• da_borbon
• Newbie
• hello I have a question witm my payments of my account.. if he canceled my card as if wath is my debt and new forms of payment   Thakns
• 2017-01-16 8:16:12 PM
• 2017-01-18 5:33:07 PM
• user-removed
• Not applicable
• 212 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Trouble subscribing with a credit card in Chile

Hi community,Since November'16 the premium subcription stoped because the card or the pay provider rejected the charge. I called the bank and the card does not have any issue with the payment. I tried with different browser and does not work.I think ...

• diegobrante
• Newbie
• Hi community, Since November'16 the premium subcription stoped because the card or the pay provider rejected the charge. I called the bank and the card does not have any issue with the payment. I tr...
• 2017-01-16 6:50:34 PM
• 2017-01-18 5:27:06 PM
• user-removed
• Not applicable
• 178 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription