Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1451 Views
  • 0 replies
  • 7 likes
  • Security
  • 1451 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445022 Views
  • 970 replies
  • 108 likes
  • Account
  • 445022 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198664 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198664 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108040 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108040 Views
  • 70 replies
  • 11 likes

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

  • Casual Listener
  • I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.
  • MonicaM_Bogota
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

  • Newbie
  • This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 2 likes
  • Account
  • 188 Views
  • 1 replies
  • 2 likes

Solved!! Premium Subscription Problem

There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and I am still not on premium. I have been paying for t...

  • Casual Listener
  • There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and ...
  • justinedlee
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

I have been double charged on my account.

Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.

  • Newbie
  • Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.
  • user-removed
  • Not applicable
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated email

I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account. My problem is that I forgot my password. So I can't update my email address...

  • Casual Listener
  • I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account.    My proble...
  • tessadanielson
  • Casual Listener
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Facebook account linked to Spotify has been disabled

I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people who were in it (do I have to create another Spotify F...

  • Newbie
  • I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people wh...
  • ErikG
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 192 Views
  • 1 replies
  • 0 likes

Facebook Login error 404

This seems to be an issue with logging in with Facebook. I can not log into my account with Spotify with my Facebook Account. It gives me the 404 You maybe blocked by a firewall error, but as you can see , I setup another account and only a email acc...

  • Regular
  • This seems to be an issue with logging in with Facebook.  I can not log into my account with Spotify with my Facebook Account.  It gives me the 404 You maybe blocked by a firewall err...
  • gabriellemarsan
  • Newbie
  • 3620 Views
  • 2 replies
  • 5 likes
  • Login
  • 3620 Views
  • 2 replies
  • 5 likes

why is a premium subscription showing its costs $99.00 Canadian a month?

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer.Should I be trying to upgrade from my phone or my computer? should it not be about 10.00 a month not 100.00?

  • Casual Listener
  • I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer. Should I be trying to upgrade from my phone or my computer? should it not be a...
  • sarahbraim
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Cancelled Subscription, still being charged.

I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit card that I no longer have is still being charged! I...

  • Newbie
  • I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit c...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Multiple use not available when more the one user is online

I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes control and stop the previous person listening to their...

  • Newbie
  • I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes cont...
  • ErikG
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Trying to Cancel Premuin

So I bought the promo for the three months because it was .99¢, right? Well as you can guess, I want to cancel the subscription before I have to pay the regular amount, but whenever I try to do so at the last step where you need to verify the passwor...

  • Casual Listener
  • So I bought the promo for the three months because it was .99¢, right? Well as you can guess, I want to cancel the subscription before I have to pay the regular amount, but whenever I try to do so at...
  • KatesHere
  • Community Legend
  • 416 Views
  • 5 replies
  • 0 likes
  • 416 Views
  • 5 replies
  • 0 likes

Technical Difficulties with Joining Family Plan

My mom sent me a link to join our family plan. I accepted the invite, filled in the info part as well as the invitation code and after I hit submit and confirm, it keeps taking me back to the beginning to fill out the info part. I've attempted to joi...

  • Casual Listener
  • My mom sent me a link to join our family plan. I accepted the invite, filled in the info part as well as the invitation code and after I hit submit and confirm, it keeps taking me back to the beginni...
  • ErikG
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Not Logging Into Facebook

Good morning, I have a premium account with spotify. Every time I try logging into facebook so that I can follow my friends, it says "sorry there was a temporary error, please try again". I have tried logging in through the app as well as entering my...

  • Newbie
  • Good morning,   I have a premium account with spotify. Every time I try logging into facebook so that I can follow my friends, it says "sorry there was a temporary error, please try again". I ...
  • Nealjhaveri
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Solved!! I'm premium but it says free

I've been searching for solutions here but none of them worked.I'm premium (money taken from my account) and it was all working fine. Until I updated my android and went to a different country. I have a Brazilian account, live in Switzerland and went...

  • Casual Listener
  • I've been searching for solutions here but none of them worked. I'm premium (money taken from my account) and it was all working fine. Until I updated my android and went to a different country. I h...
  • Prifreitasm
  • Casual Listener
  • 625 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
  • 625 Views
  • 5 replies
  • 0 likes

Discount Family Subscriptions!

As a student can I get a discount on the family plan?

  • Newbie
  • As a student can I get a discount on the family plan?
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Family subscriptions (Credit card from a country different than country I'm currently living in)

Hello Community. I'm gonna try to make it simple: I'm a French citizen living in Switzerland for almost 10 years now. As for some reason I can't use my local card (which isn't a Credit Card per say), I'm using my (French) mother's card for my sub. No...

  • Newbie
  • Hello Community.   I'm gonna try to make it simple: I'm a French citizen living in Switzerland for almost 10 years now. As for some reason I can't use my local card (which isn't a Credit Card ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Subscription

Need my money back. Need them to respond to me now

  • Newbie
  • Need my money back. Need them to respond to me now
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes