Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83186 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104089 Views
10 replies
3 likes
Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagamentos estão sendo debitados, e eles me disseram que ti...
Tenho a assinatura do Spotify Premium e minha conta voltou para Free. O Spotify está enviando a seguinte mensagem: "Falha ao Verificar Recibo". Entrei em contato com o Itunes, visto que meus pagament...
Not applicable
274 Views
1 replies
0 likes
Ich habe mir heute über die Spotifykarte premium holen wollen aber die Karte ist nach der Eingabe entwertet und premium hab ich immernoch nicht auf mein Account
Ich habe mir heute über die Spotifykarte premium holen wollen aber die Karte ist nach der Eingabe entwertet und premium hab ich immernoch nicht auf mein Account
Not applicable
509 Views
1 replies
0 likes
Salve da qualche tempo sto utilizzando Spotify con username Gigirassi7 ma avendo effettuato l'accesso con Facebook si sono collegati i due account ho fatto scollega account però voglio cambiare l'email con la stessa di Facebook perché ora è grenzi97@...
Salve da qualche tempo sto utilizzando Spotify con username Gigirassi7 ma avendo effettuato l'accesso con Facebook si sono collegati i due account ho fatto scollega account però voglio cambiare l'ema...
Not applicable
1691 Views
1 replies
0 likes
HiWhy do I get lot of Finnish music proposed in the lists for me? I'm Swedish.Is it possible to clear the memory of my music tastei
Hi Why do I get lot of Finnish music proposed in the lists for me? I'm Swedish. Is it possible to clear the memory of my music tastei
Not applicable
260 Views
1 replies
0 likes
HiBy clicking on the circular icon with the 3 dots to the right of the 'Play' icon near the top of the playlist screen, the option to copy a playlist link appears. However, having clicked on it, there appears to be no indication as to what to do with...
Hi By clicking on the circular icon with the 3 dots to the right of the 'Play' icon near the top of the playlist screen, the option to copy a playlist link appears. However, having clicked on it, th...
Not applicable
544 Views
1 replies
0 likes
Eu contratei o spotify premium dizendo que eu ganharia um mês grátis, porém veio a conta do mês que eu contratei e desde aquele mês sempre veio conta dos outros meses. Nunca recebi o tal mês grátis!
Eu contratei o spotify premium dizendo que eu ganharia um mês grátis, porém veio a conta do mês que eu contratei e desde aquele mês sempre veio conta dos outros meses. Nunca recebi o tal mês grátis!
Not applicable
623 Views
1 replies
0 likes
I'm trying to buy a 3 months Spotify Premium subscription for 9,99€ but when I'm choosing this offer and I'm trying to pay with PayPal, it's written that I'm going to buy a 1 month Premium subscription for 9,99€. I cancelled Premium before 18 April.
I'm trying to buy a 3 months Spotify Premium subscription for 9,99€ but when I'm choosing this offer and I'm trying to pay with PayPal, it's written that I'm going to buy a 1 month Premium subsc...
Newbie
1424 Views
5 replies
2 likes
Hallo,Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen?MfG
Hallo, Spotify bucht mir den Vollpreis für Premium (9,99€) ab, obwohl ich in Spotify Student registriert bin. Kann mir da jemand Klarheit verschaffen? MfG
Spotify Star
733 Views
7 replies
0 likes
I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gained quite a few followers and listeners. The band is no longer...
I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gain...
Not applicable
246 Views
1 replies
0 likes
Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste. Wie werde ich endlich wieder als Premiumkunde geführt????
Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste. Wie werde ich endlich wieder als Premiumku...
Spotify Star
297 Views
1 replies
0 likes
HiI downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password reset email goes to the email account I deletedPlease tel...
Hi I downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password rese...
Roadie
254 Views
1 replies
0 likes
Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I log in using facebook, so I reset my Facebook passwor...
Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I lo...
Roadie
288 Views
1 replies
0 likes
I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged out and back in..what is going on??
I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged ...
Spotify Star
313 Views
1 replies
0 likes
I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -
I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -
Spotify Star
245 Views
1 replies
0 likes
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multipl...
Spotify Star
288 Views
1 replies
0 likes
So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get my card off so i can stop being charged...this is r...
So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get ...
Spotify Star
235 Views
1 replies
0 likes
I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to cancel it again, but when I open the details of my...
I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to...
Community Legend
453 Views
5 replies
0 likes
It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't gone into the Chrome dev tools and been mucking around ...
It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't...
Not applicable
315 Views
2 replies
0 likes
In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile app kept advising me to go for Premium for a couple of day...
In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile ap...
Not applicable
1163 Views
4 replies
0 likes
So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don't even have the premium on my account so now how d...
So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don...
Casual Listener
446 Views
1 replies
0 likes
