Premium for family

Hi, im here in japan, and i was invited to join my brother's premium for family but i cant join, it says that i am currently in a premium account from i tunes or communication company, but im in a free version, pleas help

• hachibee082
• Newbie
• Hi, im here in japan, and i was invited to join my brother's premium for family but i cant join, it says that i am currently in a premium account from i tunes or communication company, but im in a fr...
• 2017-01-16 10:49:37 AM
• 2017-01-16 12:39:55 PM
• Bittencourt
• Spotify Star
• 160 Views
• 1 replies
• 0 likes
• Premium

Student discounts not renewing

I have tried to contact Spotify support via the e-mail form several times over the last few months and have received no response. I have been a student subscriber for Premium since October 2015. My student subscription recently ran out and although I...

• zsheppa
• Casual Listener
• I have tried to contact Spotify support via the e-mail form several times over the last few months and have received no response.   I have been a student subscriber for Premium since October 2...
• 2017-01-15 8:55:18 PM
• 2017-01-16 11:45:34 AM
• Maxim
• Spotify Star
• 292 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription

How can my wife use my Spotify-account?

• daglo
• Casual Listener
• 2017-01-15 3:18:50 PM
• 2017-01-16 11:38:35 AM
• daglo
• Casual Listener
• 353 Views
• 2 replies
• 0 likes

I have payed for premium and still have a free account

• Sophiepijl
• Newbie
• 2017-01-16 10:43:37 AM
• 2017-01-16 10:54:59 AM
• Maxim
• Spotify Star
• 153 Views
• 1 replies
• 0 likes

Changing artist profile picture

I'm an artist on Spotify and right now my profile picture is the single art for my last single. I'm going to be releasing an EP soon on Spotify and I would like my profile picture to be the EP cover. Having a hard time figuring out how to make this c...

• dentata666
• Newbie
• I'm an artist on Spotify and right now my profile picture is the single art for my last single. I'm going to be releasing an EP soon on Spotify and I would like my profile picture to be the EP cover....
• 2017-01-16 2:25:29 AM
• 2017-01-16 8:10:21 AM
• Maxim
• Spotify Star
• 630 Views
• 1 replies
• 0 likes

Merging artist profiles

Hi there, I am currently signed to a record label who is distributing my music to Spotify. I am about to go independent and submit my music to you via Tunecore. Is is it possible to add new songs through tunecore or another 3rd party distributor to m...

• Brevner
• Newbie
• Hi there, I am currently signed to a record label who is distributing my music to Spotify. I am about to go independent and submit my music to you via Tunecore. Is is it possible to add new songs thr...
• 2017-01-16 4:40:46 AM
• 2017-01-16 8:08:06 AM
• Maxim
• Spotify Star
• 1339 Views
• 1 replies
• 0 likes
• Account
  Other

No matter what I do someone still uses my account.

Hi there, I know there's a tonne of threads related to something similar to this but nothing is helping. No matter how many times I log out of all devices my music still gets paused because someone else is logging into my account. I've changed my pas...

• certelbetch
• Casual Listener
• Hi there,   I know there's a tonne of threads related to something similar to this but nothing is helping. No matter how many times I log out of all devices my music still gets paused because ...
• 2017-01-15 11:27:41 PM
• 2017-01-16 7:13:30 AM
• Jacob
• Community Legend
• 320 Views
• 4 replies
• 0 likes
• Login
  Premium
  Security

Account hacked please help

Currently my spotify account is being used by another person. This is no one I know and they dont have access to my account information but somehow have figured out how to login to my spotify. When I origionally signed up for Spotify I signed up thro...

• 1291474708
• Casual Listener
• Currently my spotify account is being used by another person. This is no one I know and they dont have access to my account information but somehow have figured out how to login to my spotify. When I...
• 2017-01-15 11:50:44 PM
• 2017-01-16 7:11:46 AM
• Jacob
• Community Legend
• 211 Views
• 3 replies
• 0 likes
• Account
  Login
  Security

Can't register with my email.

So I registered an account with the email "email1@xxxxx.nlBut i wanna use it on my other account so I changed the emailadress on my account to email2@xxxx.nl But now when I try to register it says: "The email is already in use"..But when I try to rec...

• user-removed
• Visitor
• So I registered an account with the email "email1@xxxxx.nl But i wanna use it on my other account so I changed the emailadress on my account to email2@xxxx.nl   But now when I try to register...
• 2017-01-15 9:25:37 PM
• 2017-01-16 7:06:38 AM
• 9919656
• Newbie
• 278 Views
• 3 replies
• 0 likes
• Account
  Login
  Other

Superuser Contribution £10 card Does Not work And Has been activated & So Much for Customer service when you have to join a

The new card has a long number and a pin but the new pin numbers dont seem to work.What no customer service.So spotify take your money and you cannot really contact them no wonder it is re-licenced to belgium.Take your money no help

• teamhanley
• Casual Listener
• The new card has a long number and a pin but the new pin numbers dont seem to work.What no customer service.So spotify take your money and you cannot really contact them no wonder it is re-licenced t...
• 2017-01-13 9:31:01 PM
• 2017-01-16 5:22:07 AM
• teamhanley
• Casual Listener
• 180 Views
• 2 replies
• 0 likes
• Other

being charged since 2015??

hi Spotify, I have only just niticed that i have been getting charged to use spotify premium, but when i log on to spotify to check my account status, it says im on the free trial package??how do i go about getting my money back, as i have never used...

• ryan_goody
• Casual Listener
• hi Spotify,   I have only just niticed that i have been getting charged to use spotify premium, but when i log on to spotify to check my account status, it says im on the free trial package?? ...
• 2017-01-16 4:46:13 AM
• 2017-01-16 4:50:25 AM
• ryan_goody
• Casual Listener
• 153 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution a "premium" problem

hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder what happen, because we use the "premium" has alread...

• zeholee
• Newbie
• hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder w...
• 2017-01-14 2:37:09 PM
• 2017-01-16 3:17:07 AM
• Maria_B
• Moderator
• 157 Views
• 1 replies
• 0 likes

Account being used by someone else!!

Someone is logged into my spotify account, I have changed my password several times, logged out of all devices several times, changed my email address, but whenever I log in it shows as "Miguel Angel Rodriguez" it even say all my playlists are create...

• victoria-rl93
• Casual Listener
• Someone is logged into my spotify account,  I have changed my password several times, logged out of all devices several times, changed my email address, but whenever I log in it shows as "Mig...
• 2017-01-16 3:02:00 AM
• 2017-01-16 3:15:05 AM
• victoria-rl93
• Casual Listener
• 227 Views
• 1 replies
• 0 likes
• Account
  Login
  Security

Superuser Contribution Sign Up

I am trying to sign up for premium family and it is saying the email has already been used. No one know the log in or password associated with it. This is the email address we must use

• Dawnd
• Newbie
• I am trying to sign up for premium family and it is saying the email has already been used.  No one know the log in or password associated with it.  This is the email address we must use
• 2017-01-14 9:38:22 PM
• 2017-01-16 3:13:00 AM
• Maria_B
• Moderator
• 161 Views
• 1 replies
• 0 likes
• Subscription

account was disabled

I need to get back onto my account!!!

• Gretchen0314
• Newbie
• I need to get back onto my account!!!
• 2017-01-16 1:32:11 AM
• 2017-01-16 2:33:32 AM
• Bittencourt
• Spotify Star
• 145 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Picture on Profile

Account premium 3 mesi a 99 cent pagato e durato 4 giorni ora mi è sparito, e sono tornato al free, ??? Nessun indirizzo email per contattare l assistenza?? Solo il tasto 'chiedi alla comunity'?? Ma che servizio scandaloso e'??? A chi chiedo spiegazi...

• Chefcarminelig
• Newbie
• Account premium 3 mesi a 99 cent pagato e durato 4 giorni ora mi è sparito, e sono tornato al free, ??? Nessun indirizzo email per contattare l assistenza?? Solo il tasto 'chiedi alla comunity'?? Ma ...
• 2017-01-09 11:32:02 PM
• 2017-01-16 1:22:09 AM
• Maria_B
• Moderator
• 195 Views
• 1 replies
• 0 likes