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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155619 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155619 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10579 Views
  • 3 replies
  • 10 likes
  • Security
  • 10579 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506021 Views
  • 985 replies
  • 112 likes
  • Account
  • 506021 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124390 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124390 Views
  • 74 replies
  • 12 likes

Superuser Contribution Trouble subscribing with a credit card in Chile

Hi community,Since November'16 the premium subcription stoped because the card or the pay provider rejected the charge. I called the bank and the card does not have any issue with the payment. I tried with different browser and does not work.I think ...

  • Newbie
  • Hi community, Since November'16 the premium subcription stoped because the card or the pay provider rejected the charge. I called the bank and the card does not have any issue with the payment. I tr...
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Invited to join family's premium account, not receiving email

My dad keeps sending me an invite to join our family premium plan but I'm not receiving any spotify emails on the yahoo email on my account. They're not going to spam either, I checked there. I use facebook to log into my account. I tried getting a p...

  • Casual Listener
  • My dad keeps sending me an invite to join our family premium plan but I'm not receiving any spotify emails on the yahoo email on my account. They're not going to spam either, I checked ther...
  • Maxim
  • Spotify Star
  • 1408 Views
  • 1 replies
  • 0 likes
  • 1408 Views
  • 1 replies
  • 0 likes

Solved!! iTunes IAP Payment method failed

Had an iPhone and then shifted to an adroid.My Spotify Premium payemt was going through the iTunes IAP, and i could use spotify on my android device. The credit card attached to my itunes was lost, hence blocked.Eventually spotify premium exired.I lo...

  • Casual Listener
  • Had an iPhone and then shifted to an adroid. My Spotify Premium payemt was going through the iTunes IAP, and i could use spotify on my android device.   The credit card attached to my it...
  • Maxim
  • Spotify Star
  • 510 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 510 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot create accounts for my wife and son

I have a family premium account. My wife and I both use Spotify on our Iphones but see the same music. Basically we both sign in under my e-mail address. I want to create an account for my wife so she will only see the music she selected. I have trie...

  • Casual Listener
  • I have a family premium account.  My wife and I both use Spotify on our Iphones but see the same music.  Basically we both sign in under my e-mail address.  I want to create an account...
  • user-removed
  • Not applicable
  • 290 Views
  • 3 replies
  • 0 likes
  • Account
  • 290 Views
  • 3 replies
  • 0 likes

Won't let me renew password

I have tried to renew my password and after I have entered a new password it comes up with a screen that says form expired, I have tried to do this about 5 times and it will not allow me to do it.

  • Casual Listener
  • I have tried to renew my password and after I have entered a new password it comes up with a screen that says form expired, I have tried to do this about 5 times and it will not allow me to do it.
  • Jemma6
  • Casual Listener
  • 411 Views
  • 6 replies
  • 0 likes
  • 411 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cant log on with a username i am paying for

I have an old account that I got free music with. When I decided to pay for a subsciption i couldnt access my old account so i created a new one. i destroyed my phone recently and am trying to access my spotify account with the new account that i was...

  • Newbie
  • I have an old account that I got free music with.  When I decided to pay for a subsciption i couldnt access my old account so i created a new one. i destroyed my phone recently and am trying to ...
  • Leo
  • Spotify
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Tried to Subscribe to Premium but it did not bill me. Help.

Hi, I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Accounts. Then I went back to subcribe to premium but now what ...

  • Casual Listener
  • Hi,   I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Acc...
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 297 Views
  • 5 replies
  • 0 likes

Solved!! cambio primum a familiar

Hola. Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta o tendría que pagar la cuenta completa? Gracias.

  • Regular
  • Hola.   Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta  o tendría que pagar la cuenta completa?   Gracias.
  • Bittencourt
  • Spotify Star
  • 555 Views
  • 7 replies
  • 0 likes
  • Premium
  • 555 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't log into account, I think it's merged with facebook account

My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs into my facebook account that isn't Premium and do...

  • Visitor
  • My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs...
  • Leo
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 234 Views
  • 1 replies
  • 0 likes

Cannot access account and you keep charging me and not repsonding

I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 times however have had no response. I am paying for pre...

  • Newbie
  • I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 time...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Bottom menu bar

When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my iphone, but nothing is working.

  • Newbie
  • When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my ipho...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account all of a sudden switched -- all playlists and saved music have disappeared

I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I first starting using Spotify a year ago. I read somew...

  • Newbie
  • I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I fi...
  • Leo
  • Spotify
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 1 replies
  • 0 likes

Premium for Family husband can't join

I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to swi...

  • Newbie
  • I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this ...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! gift card problems

I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription.

  • Newbie
  • I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription. 
  • Jacob
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! I've purchased an individual premium plan by mistake. I want to switch to a family plan instead.

I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work?

  • Casual Listener
  • I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work? 
  • Jacob
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 442 Views
  • 1 replies
  • 0 likes

Getting charged but no premium

Hey I need helpI got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged..now when I try to redo it.. it needs my payment info again.. need help please

  • Newbie
  • Hey I need help I got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged.. now when I try to redo it.. it needs my payment info again.. n...
  • Jacob
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Ändra till Family-konto?

Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonemnag, avslutas det eller blir det dubbelt? Vi hittar...

  • Casual Listener
  • Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonem...
  • galen58
  • Casual Listener
  • 23784 Views
  • 2 replies
  • 0 likes
  • 23784 Views
  • 2 replies
  • 0 likes

Solved!! No option for music to play, select, search, anything.

There is no option for me to play music and I've tried multiple browser, which clearing cache. Is there an outage? I've tried this 4 times in 2 days. IIE, chrome, and Firefox. Nothing, no options - only my profile. The only thing I see if my profile....

  • Regular
  • There is no option for me to play music and I've tried multiple browser, which clearing cache.  Is there an outage?  I've tried this 4 times in 2 days.  IIE, chrome, and Firefox. ...
  • heckda
  • Regular
  • 454 Views
  • 3 replies
  • 0 likes
  • Premium
  • 454 Views
  • 3 replies
  • 0 likes