Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9954 Views
  • 3 replies
  • 9 likes
  • Security
  • 9954 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 496976 Views
  • 982 replies
  • 112 likes
  • Account
  • 496976 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214149 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214149 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122781 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122781 Views
  • 72 replies
  • 12 likes

Solved!! Account cancellation

Quiero dar de baja definitivamente y de forma permanente mi cuenta en Spotify, y que no figuren mis datos en registro alguno ni sean utilizados para ningún fin.Espero sus instrucciones. Gracias. Hi there! I want my account in Spotify completely and d...

  • Visitor
  • Quiero dar de baja definitivamente y de forma permanente mi cuenta en Spotify, y que no figuren mis datos en registro alguno ni sean utilizados para ningún fin. Espero sus instrucciones. Gracias. ...
  • Elaine1400
  • Newbie
  • 608 Views
  • 3 replies
  • 0 likes
  • Account
  • 608 Views
  • 3 replies
  • 0 likes

Superuser Contribution Public playlist

I can't find some public playlists that other people are able to find and to follow. Can somebody help me?

  • Newbie
  • I can't find some public playlists that other people are able to find and to follow. Can somebody help me?
  • Leo
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! About Facebook e-mail adress.

Hi!I changed my Facebook e-mail adress but Spotify didn't update it. What's the solution?Thank you!

  • Casual Listener
  • Hi! I changed my Facebook e-mail adress but Spotify didn't update it. What's the solution? Thank you!
  • Wisteria12
  • Casual Listener
  • 530 Views
  • 4 replies
  • 0 likes
  • 530 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium ..... but can't get it working for me ?

Had previously signed up on the trial. My partner subscribed to the Family Premium deal over Christmas. I have tried to set up my profile on the family from her "invitation" but Spotify reverts back to my trial profile. Help / ideas appreciated !

  • Newbie
  • Had previously signed up on the trial.  My partner subscribed to the Family Premium deal over Christmas. I have tried to set up my profile on the family from her "invitation" but Spotify reverts...
  • Leo
  • Spotify
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email/Existing student account issues

I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps telling me that my student account is in use with s...

  • Newbie
  • I used to have Spotify Premium using a student discount however i cancelled it. i am still a student and would like to use my student discount again however when i try to upgrade to premium it keeps ...
  • Leo
  • Spotify
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify followers won't show up on my account

I want to share songs with friends, and I follow them and they follow me. However, when I go to my followers they don't all show up. When click on them it says user follows you but they won't show up in my followers list and I don't show up in theirs...

  • Newbie
  • I want to share songs with friends, and I follow them and they follow me. However, when I go to my followers they don't all show up. When click on them it says user follows you but they won't show up...
  • Leo
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I pay Spotify a debt of €9,99?

Hi there,my bankaccount wasn`t high enough to collect a monthly pay to Spotify.How can I pay Spotify?The monthly payment of december can take place but I want to pay november.I want to be a reliable user of Spotify.What must I do?Thanks for helping m...

  • Newbie
  • Hi there,my bankaccount wasn`t high enough to collect a monthly pay to Spotify.How can I pay Spotify?The monthly payment of december can take place but I want to pay november.I want to be a reliable ...
  • Leo
  • Spotify
  • 218 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family troubles

I just changed my account to spotify family and invited my daughter to join in. Now her account and mine seem to be mixed up and I cannot invite other familymembers, because it changes automatically to my daughters account which is a part of my famil...

  • Newbie
  • I just changed my account to spotify family and invited my daughter to join in. Now her account and mine seem to be mixed up and I cannot invite other familymembers, because it changes automatically ...
  • Leo
  • Spotify
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Cannot see Playlists on LG Smart TV

We have a family Premium account with 4 users. My daughter is one of the users. She has created a few playlists, which she can see on her iphone & ipad, but when she tries to listen via her LG Smart TV in her room, the playlists are not viewable unde...

  • Regular
  • We have a family Premium account with 4 users. My daughter is one of the users. She has created a few playlists, which she can see on her iphone & ipad, but when she tries to listen via her LG Sm...
  • Bowman
  • Casual Listener
  • 1757 Views
  • 15 replies
  • 1 likes
  • Account
    Other
  • 1757 Views
  • 15 replies
  • 1 likes

3 month free premium for 0.99 cents

I took advantage of the 3 months free premium for 0.99 cents that showed up on a ad, but i realised a month later that it charged me 9.99 euro. It also took away my premium after a month. So what is going on? This ad appeared somewhere in december. P...

  • Casual Listener
  • I took advantage of the 3 months free premium for 0.99 cents that showed up on a ad, but i realised a month later that it charged me 9.99 euro. It also took away my premium after a month. So what is ...
  • Maxim
  • Spotify Star
  • 754 Views
  • 4 replies
  • 0 likes
  • 754 Views
  • 4 replies
  • 0 likes

invoice

I stopped paying subscription so I would not get the invoice, I got invoice last month and this month. Can you stop this s I do not have multiple invoices?

  • Visitor
  • I stopped paying subscription so I would not get the invoice, I got invoice last month and this month. Can you stop this s I do not have multiple invoices?
  • Jacob
  • Community Legend
  • 624 Views
  • 4 replies
  • 0 likes
  • 624 Views
  • 4 replies
  • 0 likes

'My year in music 2016' - ISSUE

Hey!As seen, many haven't even received their 'My year in music 2016' through email. Others aren't happy with the result you given us this year compared to last years outstanding statistics.Suggesting:Why can't you just do some updates and put up My ...

  • Regular
  • Hey! As seen, many haven't even received their 'My year in music 2016' through email. Others aren't happy with the result you given us this year compared to last years outstanding statistics....
  • jblattnerNYC
  • Roadie
  • 964 Views
  • 4 replies
  • 17 likes
  • Account
    Other
    Subscription
  • 964 Views
  • 4 replies
  • 17 likes

Suspend subscription due to free offer with Rogers?

I have a premium subscription and just recently upgraded my phone and switched to Rogers who are offering 6 months of free Spotify premium. Can I suspend my current subscription so that I can enjoy that offer and then resume after the 6 months is ove...

  • Newbie
  • I have a premium subscription and just recently upgraded my phone and switched to Rogers who are offering 6 months of free Spotify premium.    Can I suspend my current subscription so tha...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount not eligible

Hi all and thanks for reading.I am a student in Japan but if I try to get the discounted price they tell me that I am not eligible.How i can solve?

  • Newbie
  • Hi all and thanks for reading. I am a student in Japan but if I try to get the discounted price they tell me that I am not eligible. How i can solve?
  • Maxim
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Switching from a Facebook login to a standard username & password login

I am looking for a way to switch from a facebook login (logging in via my facebook account instead of using a standard username & password combo) to a the username & password combo. I want to be able to connect my spotify account with 3rd parties (i....

  • Newbie
  • I am looking for a way to switch from a facebook login (logging in via my facebook account instead of using a standard username & password combo) to a the username & password combo.  &n...
  • Maxim
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
  • 587 Views
  • 1 replies
  • 0 likes

Canada isn't a valid country

Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it

  • Casual Listener
  • Im trying to change my email thats linked to my spotify but when i do it says Canada "is not a valid country", but i haven't even changed it
  • bobbyjoe2016
  • Casual Listener
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Pre-paid Premium

I accidently started the pre-paid subscription that gives me a 7 day trial on my phoneand my trail ends on March 3rd. I'm just wondering if they are going to charge me even though I didn't put any credit card information down. I tried to end the tria...

  • Newbie
  • I accidently started the pre-paid subscription that gives me a 7 day trial on my phoneand my trail ends on March 3rd. I'm just wondering if they are going to charge me even though I didn't put any cr...
  • gdgleeson
  • Newbie
  • 1747 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1747 Views
  • 2 replies
  • 0 likes

PROBLEMA COM PAGAMENTO VIA BOLETO

Olá, estou tendo problema com a conta premium, fiz o pagamento via boleto faz alguns dias, mas até agora o serviço não atualizou, ja aconteceu com alguem ou alguem sabe alguma coisa? Hello, I'm from brazil, I choose to pay premium account by bank tic...

  • Newbie
  • Olá, estou tendo problema com a conta premium, fiz o pagamento via boleto faz alguns dias, mas até agora o serviço não atualizou, ja aconteceu com alguem ou alguem sabe alguma coisa?   Hello, ...
  • fhossokawa
  • Newbie
  • 452 Views
  • 4 replies
  • 0 likes
  • 452 Views
  • 4 replies
  • 0 likes

I only have a card that is from a different country where i live

I'd like to subscribe to Spotify but i have only a credit card issued in Canada, but i live and use spotify in Australia. Would it work for me to change my country to Canada (possibly with a vpn if it needs a canadian IP), pay for it, then change my ...

  • Casual Listener
  • I'd like to subscribe to Spotify but i have only a credit card issued in Canada, but i live and use spotify in Australia. Would it work for me to change my country to Canada (possibly with a vpn if i...
  • jean3601
  • Community Legend
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes