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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82488 Views

9 replies

2 likes

Account
Login
  • 82488 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658219 Views

13 replies

4 likes

Account
  • 658219 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739643 Views

18 replies

29 likes

  • 739643 Views
  • 18 replies
  • 29 likes

Spotify "Gift Card" not usable for 3 months

So, I just bought an Spotify Gift-Card for myself because i didnt knew it was a giftcard, because thats never mentioned on the card!!! Know I was about to buy 3 months with this giftcard but its not possible. My questions now is WHY ?!? That doesnt m...

Newbie

So, I just bought an Spotify Gift-Card for myself because i didnt knew it was a giftcard, because thats never mentioned on the card!!! Know I was about to buy 3 months with this giftcard but its not ...

dyjdtyjdyjdyj

Newbie

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Delete Facebook-Linked Account

After deleting my Facebook account, I realized that my original (free) Spotify account was linked to my Facebook. I opted to just create a new Spotify account, but I was wondering if there was a way that I could delete the old one. It obviously won't...

Newbie

After deleting my Facebook account, I realized that my original (free) Spotify account was linked to my Facebook. I opted to just create a new Spotify account, but I was wondering if there was a way ...

Maxim

Spotify Star

268 Views

1 replies

0 likes

Account
  • 268 Views
  • 1 replies
  • 0 likes

0.99 total or 0.99 per month?

Is the promotion 0.99 for 3 months or 0.99 a month for 3 months? Also i'm interested in trying it out but I would only want to pay for the three months, I would not want to continue it to the 4th month and get charged 9.99

Newbie

Is the promotion 0.99 for 3 months or 0.99 a month for 3 months? Also i'm interested in trying it out but I would only want to pay for the three months, I would not want to continue it to the 4th mon...

Zuzakon

Music Fan

486 Views

1 replies

0 likes

Account
Premium
Subscription
  • 486 Views
  • 1 replies
  • 0 likes

Login Failed PS4

Hey, so i was listening some music and when the music ends an advertising started, so i closed Spotify to skip it and then i start the app again and said "Login Failed, you can only use spotify abroad for 14 days. Help. Edit. - Nevermind, all good. x...

Newbie

Hey, so i was listening some music and when the music ends an advertising started, so i closed Spotify to skip it and then i start the app again and said "Login Failed, you can only use spotify abroa...

207 Views

0 replies

0 likes

Login
  • 207 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

We started a family subscription with two of our kids having their own premium accounts. Our children are now on our family plan, and they are still being charged for their accounts at 9.99/month on top of our 14.99/month. Please advise.

Newbie

We started a family subscription with two of our kids having their own premium accounts.  Our children are now on our family plan, and they are still being charged for their accounts at 9.99/mon...

Bittencourt

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Is there a way to make Spotify forget my interests?

There must be other with Family subscribers with this problems but I don't know where to search. For a long time I had a single premium account which was used to play songs for all of my family, with all our veried interests. But as the kids grew up ...

Newbie

There must be other with Family subscribers with this problems but I don't know where to search.   For a long time I had a single premium account which was used to play songs for all of my fam...

333 Views

0 replies

2 likes

Premium
  • 333 Views
  • 0 replies
  • 2 likes

Superuser Contribution Can't log in on PS3 for over a month

Hi every time I try to log in it says sorry there seems to be a problem please try later. Internet and Netflix work and I've tried deleting the app and reinstalling. All give me the same error, it's on s PS3 if that helps

Newbie

Hi every time I try to log in it says sorry there seems to be a problem please try later. Internet and Netflix work and I've tried deleting the app and reinstalling. All give me the same error, it's ...

SergioDavid

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billed and Charged Twice/Terrible Customer Service

For the second time in 2 years Spotify has managed to steal more money from me by charging me two times for Premium. Even going as far and figuring out my new expiration date on a card they had on file. I did not give them the updated information as ...

Newbie

For the second time in 2 years Spotify has managed to steal more money from me by charging me two times for Premium. Even going as far and figuring out my new expiration date on a card they had on fi...

user-removed

Not applicable

163 Views

1 replies

0 likes

Premium
  • 163 Views
  • 1 replies
  • 0 likes

Premium subscription

Hello guys!I'll be leaving UK in a couple of days and I'm kind of scared of not being able to listen to spotify since the country that I'm going to doesn't have Spotify ... so the question is, will I still be able to download songs and listen to them...

Newbie

Hello guys! I'll be leaving UK in a couple of days and I'm kind of scared of not being able to listen to spotify since the country that I'm going to doesn't have Spotify ... so the question is, will...

Jacob

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cannot log in or sign up.

I have Spotify on my PS3. Been using the free version for months. Now it is asking me to log in. I tried my usual passwords but none worked. So i got on my phone and tried the reset password form on the website. It tells me that my email address is n...

Newbie

I have Spotify on my PS3. Been using the free version for months. Now it is asking me to log in. I tried my usual passwords but none worked. So i got on my phone and tried the reset password form on ...

SergioDavid

Roadie

254 Views

1 replies

1 likes

  • 254 Views
  • 1 replies
  • 1 likes

Solved!! Changing country and family sub.

HiIve had a swedish Spotify account.Now ive moved to Denmark.Today i tried to change my premium sub to a family sub.Unfortunately Spotify accounts made by family members wont be created, because of the Danish placement.I followed the directions to ch...

Regular

Hi Ive had a swedish Spotify account. Now ive moved to Denmark. Today i tried to change my premium sub to a family sub. Unfortunately Spotify accounts made by family members wont be created, be...

Miami1978

Regular

433 Views

4 replies

0 likes

Account
Subscription
  • 433 Views
  • 4 replies
  • 0 likes

3 Months 0,99c with paysafecard

Hello everyone, just wanted to ask if i don´t get the discount if i buy my premium with paysafecard ? thanks in advance Stephan

Newbie

Hello everyone,    just wanted to ask if i don´t get the discount if i buy my premium with paysafecard ?      thanks in advance   Stephan

Maxim

Spotify Star

236 Views

1 replies

0 likes

Premium
  • 236 Views
  • 1 replies
  • 0 likes

Password reset form expired

I've tried to reset my password and have been trying this for 3 months. Every time I go to reset it I get a "sorry,your form has expired. Please try again" this was off of an email that was just sent. Image is attached.

Newbie

I've tried to reset my password and have been trying this for 3 months. Every time I go to reset it I get a "sorry,your form has expired. Please try again" this was off of an email that was just sent...

Jacob

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged from a Random Card Out of Nowhere

Hello, just wanted to state that for some reason my monthly charge of $10 came out of the wrong card completely and needs to be fixed and refunded to the right person. Username is sinyavsky093. Email sinyavsky093@gmail.com

Visitor

Hello, just wanted to state that for some reason my monthly charge of $10 came out of the wrong card completely and needs to be fixed and refunded to the right person. Username is sinyavsky093. Email...

user-removed

Not applicable

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Disconnect from facebook

I deactivated my facebook account and when I went to use spotify it reactivated my FB account. I am a premium customer, I need to change my account setting and connect separate from FB. I will not be using FB anymore.

Newbie

I deactivated my facebook account and when I went to use spotify it reactivated my FB account. I am a premium customer, I need to change my account setting and connect separate from FB. I will not be...

sascha1es

Regular

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign out of all devices not working.

I resently let two of my friends borrow my spotify, but they won't sign out, and when i try the "Sign out of all devices" button, it only signs out of my own phone and computer. May it be that they are using offline?

Newbie

I resently let two of my friends borrow my spotify, but they won't sign out, and when i try the "Sign out of all devices" button, it only signs out of my own phone and computer. May it be that they a...

SergioDavid

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Fido Pulse Premium Subscription

Hi all, I'm so terribly frustrated with this. I have a Fido Pulse plan that includes a monthly Premium Spotify subscription, and I've been trying to activate it. On my phone: I've tried turning off my wifi, going to fidohub.ca on Mozilla and Safari, ...

Newbie

Hi all,   I'm so terribly frustrated with this. I have a Fido Pulse plan that includes a monthly Premium Spotify subscription, and I've been trying to activate it.   On my phone: I've t...

489 Views

0 replies

0 likes

Account
Premium
Subscription
  • 489 Views
  • 0 replies
  • 0 likes

Superuser Contribution Accidently reversed entry of Spotify, can't log in on the website anymore

I accidently reversed the Spotify entry and now I can't log in, not even to change my payment details. Does anyone know how I can retrieve my account?

Casual Listener

I accidently reversed the Spotify entry and now I can't log in, not even to change my payment details. Does anyone know how I can retrieve my account?

jornmondt

Casual Listener

267 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution student verify didn't work so i did .99 deal- account charged twice

I was trying to sign up for the student discount and verify my school but it didn't work.. So i signed up for the .99 3 months. my credit card was charged twice. help please

Newbie

I was trying to sign up for the student discount and verify my school but it didn't work.. So i signed up for the .99 3 months. my credit card was charged twice.  help please

user-removed

Not applicable

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Usage: Song Availability in Different Countries

Hello, I'm currently in France and am looking into purchasing Spotify Premium, but I'll be returning to the US in a little while. Would any of the songs I save that are available in France be listenable in the US as well, even if they're region speci...

Newbie

Hello,   I'm currently in France and am looking into purchasing Spotify Premium, but I'll be returning to the US in a little while. Would any of the songs I save that are available in France b...

SergioDavid

Roadie

362 Views

1 replies

0 likes

Account
Premium
  • 362 Views
  • 1 replies
  • 0 likes