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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83048 Views

29 replies

0 likes

  • 83048 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103859 Views

10 replies

3 likes

Account
Login
  • 103859 Views
  • 10 replies
  • 3 likes

Get 3 months of Premium for RM2.00

This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this premium account but I can't subscribe. Can anyone hel...

Regular

This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this pr...

user-removed

Not applicable

12169 Views

6 replies

0 likes

Account
Premium
Subscription
  • 12169 Views
  • 6 replies
  • 0 likes

Solved!! Is there a way to combine profiles?

I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?

Casual Listener

I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?

gg81301

Casual Listener

678 Views

3 replies

0 likes

Account
Subscription
  • 678 Views
  • 3 replies
  • 0 likes

Upgrade Premium Edition

My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071

Casual Listener

My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071

ErikG

Roadie

673 Views

5 replies

0 likes

Account
  • 673 Views
  • 5 replies
  • 0 likes

Solved!! Playstation Problems

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email has already made an email account (login failed) Pl...

Regular

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email ...

KatesHere

Community Legend

961 Views

8 replies

0 likes

  • 961 Views
  • 8 replies
  • 0 likes

Accident upgrade to family

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

Newbie

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

Maxim

Spotify Star

292 Views

1 replies

0 likes

Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Premium offer doesn't work

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost over. I have written a message three weeks ago but...

Casual Listener

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost...

Maxim

Spotify Star

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

Account Subscription Failed?

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it ends Feb12, so the subscription didn't expire, I was t...

Casual Listener

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it end...

ErikG

Roadie

559 Views

3 replies

0 likes

Account
  • 559 Views
  • 3 replies
  • 0 likes

Account had been compromised

Hi, I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The username remains the same however (vanitymanity) I can still log...

Casual Listener

Hi,   I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The user...

vanitymanity

Casual Listener

560 Views

4 replies

0 likes

  • 560 Views
  • 4 replies
  • 0 likes

Forgot details

I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?

Casual Listener

I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?

ErikG

Roadie

431 Views

2 replies

0 likes

Account
  • 431 Views
  • 2 replies
  • 0 likes

Solved!! Can't upgrade to Spotify Family, upgrade button now gone from spotify.com/family

So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscription. About 20 minutes ago there was a button to ...

Regular

So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscr...

vidster

Newbie

4666 Views

21 replies

1 likes

Premium
  • 4666 Views
  • 21 replies
  • 1 likes

Premium was paused. I paid for Premium 2 weeks ago

I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?

Newbie

I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?

KatesHere

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Subscribing via smart biling communitcations

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me of any payments regarding spotify premium which is o...

Casual Listener

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me o...

Maxim

Spotify Star

536 Views

5 replies

0 likes

  • 536 Views
  • 5 replies
  • 0 likes

Solved!! Family subscription year discount

We are considering moving to a Family Premium membership. I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis. I saw another streaming service that does family members offer the mont...

Newbie

We are considering moving to a Family Premium membership.  I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis.  I saw an...

Maxim

Spotify Star

506 Views

1 replies

0 likes

Premium
  • 506 Views
  • 1 replies
  • 0 likes

Help

Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account

Newbie

Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Account verification

I can't verify my account

Newbie

I can't verify my account

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!! When Will Subscription End?

Hi,I cancelled my subscription today and received and email stating:"You've cancelled your Spotify Premium subscription which will end on 2017-03-10"Am I right reading this as October 3rd 2017 rather than March 3rd 2017? If yes, why is the end date s...

Casual Listener

Hi, I cancelled my subscription today and received and email stating: "You've cancelled your Spotify Premium subscription which will end on 2017-03-10" Am I right reading this as October 3rd...

stephenmarron

Casual Listener

538 Views

4 replies

0 likes

  • 538 Views
  • 4 replies
  • 0 likes

Issue to change country

Hi,I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous country ... so now i can't login ..do you have any idea abo...

Casual Listener

Hi, I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous countr...

Maxim

Spotify Star

487 Views

3 replies

0 likes

Login
  • 487 Views
  • 3 replies
  • 0 likes

Spotify for Family

Already an existing premium member as are my childrenTrying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer serv...

Newbie

Already an existing premium member as are my children Trying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of c...

KatesHere

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution THEY STOLE MY MONEY

Hey guys. I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 99kr is a lot for me.

Casual Listener

Hey guys.    I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 9...

Jim

Spotify Legend

1641 Views

23 replies

0 likes

  • 1641 Views
  • 23 replies
  • 0 likes

premium payments

hi can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payment? thanks

Newbie

hi    can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payme...

KatesHere

Community Legend

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes