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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173618 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173618 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11455 Views
  • 6 replies
  • 11 likes
  • Security
  • 11455 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516486 Views
  • 986 replies
  • 113 likes
  • Account
  • 516486 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126115 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126115 Views
  • 74 replies
  • 12 likes

Superuser Contribution Cant log on with a username i am paying for

I have an old account that I got free music with. When I decided to pay for a subsciption i couldnt access my old account so i created a new one. i destroyed my phone recently and am trying to access my spotify account with the new account that i was...

  • Newbie
  • I have an old account that I got free music with.  When I decided to pay for a subsciption i couldnt access my old account so i created a new one. i destroyed my phone recently and am trying to ...
  • Leo
  • Spotify
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Tried to Subscribe to Premium but it did not bill me. Help.

Hi, I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Accounts. Then I went back to subcribe to premium but now what ...

  • Casual Listener
  • Hi,   I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Acc...
  • Bittencourt
  • Spotify Star
  • 305 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 305 Views
  • 5 replies
  • 0 likes

Solved!! cambio primum a familiar

Hola. Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta o tendría que pagar la cuenta completa? Gracias.

  • Regular
  • Hola.   Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta  o tendría que pagar la cuenta completa?   Gracias.
  • Bittencourt
  • Spotify Star
  • 581 Views
  • 7 replies
  • 0 likes
  • Premium
  • 581 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't log into account, I think it's merged with facebook account

My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs into my facebook account that isn't Premium and do...

  • Visitor
  • My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs...
  • Leo
  • Spotify
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 243 Views
  • 1 replies
  • 0 likes

Cannot access account and you keep charging me and not repsonding

I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 times however have had no response. I am paying for pre...

  • Newbie
  • I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 time...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Bottom menu bar

When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my iphone, but nothing is working.

  • Newbie
  • When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my ipho...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account all of a sudden switched -- all playlists and saved music have disappeared

I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I first starting using Spotify a year ago. I read somew...

  • Newbie
  • I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I fi...
  • Leo
  • Spotify
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 1 replies
  • 0 likes

Premium for Family husband can't join

I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to swi...

  • Newbie
  • I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this ...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! gift card problems

I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription.

  • Newbie
  • I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription. 
  • Jacob
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! I've purchased an individual premium plan by mistake. I want to switch to a family plan instead.

I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work?

  • Casual Listener
  • I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work? 
  • Jacob
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 454 Views
  • 1 replies
  • 0 likes

Getting charged but no premium

Hey I need helpI got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged..now when I try to redo it.. it needs my payment info again.. need help please

  • Newbie
  • Hey I need help I got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged.. now when I try to redo it.. it needs my payment info again.. n...
  • Jacob
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Ändra till Family-konto?

Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonemnag, avslutas det eller blir det dubbelt? Vi hittar...

  • Casual Listener
  • Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonem...
  • galen58
  • Casual Listener
  • 23809 Views
  • 2 replies
  • 0 likes
  • 23809 Views
  • 2 replies
  • 0 likes

Solved!! No option for music to play, select, search, anything.

There is no option for me to play music and I've tried multiple browser, which clearing cache. Is there an outage? I've tried this 4 times in 2 days. IIE, chrome, and Firefox. Nothing, no options - only my profile. The only thing I see if my profile....

  • Regular
  • There is no option for me to play music and I've tried multiple browser, which clearing cache.  Is there an outage?  I've tried this 4 times in 2 days.  IIE, chrome, and Firefox. ...
  • heckda
  • Regular
  • 478 Views
  • 3 replies
  • 0 likes
  • Premium
  • 478 Views
  • 3 replies
  • 0 likes

I was charged but did not reflect on my account. i didnt get a receipt.

I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my mode of payment i few months ago. i didn't received ...

  • Newbie
  • I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my m...
  • louiedelfin
  • Regular
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Artist access

Hey SpotifyI am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?!CheersPeter

  • Casual Listener
  • Hey Spotify I am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?! Cheers Peter
  • Maxim
  • Spotify Star
  • 491 Views
  • 3 replies
  • 0 likes
  • Account
  • 491 Views
  • 3 replies
  • 0 likes

Playlist sharing

How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?

  • Casual Listener
  • How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?
  • Nahirm
  • Newbie
  • 324 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
  • 324 Views
  • 4 replies
  • 0 likes

Spotify premium

Hello there is a problem I did not activate the premium account.I appear to have my account for free.How is it possible??

  • Newbie
  • Hello there is a problem I did not activate the premium account. I appear to have my account for free. How is it possible??
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

How do I get Spotify to play the next song of an album in order?

When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other random song on a completely different album.

  • Roadie
  • When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other rando...
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Other
  • 338 Views
  • 1 replies
  • 0 likes

Trying to charge twice

I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.

  • Newbie
  • I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.
  • Bittencourt
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes