Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82791 Views

29 replies

0 likes

  • 82791 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103498 Views

10 replies

3 likes

Account
Login
  • 103498 Views
  • 10 replies
  • 3 likes

Superuser Contribution can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is dele...

Casual Listener

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is t...

MonicaM_Bogota

Roadie

1274 Views

1 replies

0 likes

  • 1274 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching facebook accounts but keeping premium settings?

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up again with a new account?

Newbie

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up agai...

MonicaM_Bogota

Roadie

307 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go ...

Newbie

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10t...

MonicaM_Bogota

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put in the wrong email now I can't login

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong.

Visitor

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong. 

MonicaM_Bogota

Roadie

427 Views

1 replies

0 likes

Login
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify in UAE

Hi!I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it.Now once back to UAE, my spotify is not working... the song...

Newbie

Hi! I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it. Now ...

MonicaM_Bogota

Roadie

934 Views

1 replies

0 likes

  • 934 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fraud

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a...

Newbie

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I canc...

MonicaM_Bogota

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

Newbie

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

MonicaM_Bogota

Roadie

292 Views

1 replies

0 likes

Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

Casual Listener

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

MonicaM_Bogota

Roadie

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

Newbie

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...

Maxim

Spotify Star

321 Views

1 replies

2 likes

Account
  • 321 Views
  • 1 replies
  • 2 likes

Solved!! Premium Subscription Problem

There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and I am still not on premium. I have been paying for t...

Casual Listener

There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and ...

justinedlee

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

I have been double charged on my account.

Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.

Newbie

Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.

user-removed

Not applicable

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated email

I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account. My problem is that I forgot my password. So I can't update my email address...

Casual Listener

I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account.    My proble...

tessadanielson

Casual Listener

697 Views

2 replies

0 likes

  • 697 Views
  • 2 replies
  • 0 likes

Facebook account linked to Spotify has been disabled

I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people who were in it (do I have to create another Spotify F...

Newbie

I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people wh...

ErikG

Roadie

272 Views

1 replies

0 likes

Account
Login
Premium
  • 272 Views
  • 1 replies
  • 0 likes

Facebook Login error 404

This seems to be an issue with logging in with Facebook. I can not log into my account with Spotify with my Facebook Account. It gives me the 404 You maybe blocked by a firewall error, but as you can see , I setup another account and only a email acc...

Regular

This seems to be an issue with logging in with Facebook.  I can not log into my account with Spotify with my Facebook Account.  It gives me the 404 You maybe blocked by a firewall err...

gabriellemarsan

Newbie

3747 Views

2 replies

5 likes

Login
  • 3747 Views
  • 2 replies
  • 5 likes

why is a premium subscription showing its costs $99.00 Canadian a month?

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer.Should I be trying to upgrade from my phone or my computer? should it not be about 10.00 a month not 100.00?

Casual Listener

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer. Should I be trying to upgrade from my phone or my computer? should it not be a...

sarahbraim

Casual Listener

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Cancelled Subscription, still being charged.

I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit card that I no longer have is still being charged! I...

Newbie

I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit c...

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Multiple use not available when more the one user is online

I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes control and stop the previous person listening to their...

Newbie

I have the family account, allowing more then a few devices to be logged into with one username. However only one person can listen to music when everyone is online, otherwise someone else takes cont...

ErikG

Roadie

245 Views

1 replies

0 likes

Premium
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Trying to Cancel Premuin

So I bought the promo for the three months because it was .99¢, right? Well as you can guess, I want to cancel the subscription before I have to pay the regular amount, but whenever I try to do so at the last step where you need to verify the passwor...

Casual Listener

So I bought the promo for the three months because it was .99¢, right? Well as you can guess, I want to cancel the subscription before I have to pay the regular amount, but whenever I try to do so at...

KatesHere

Community Legend

617 Views

5 replies

0 likes

  • 617 Views
  • 5 replies
  • 0 likes