Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4069 Views
  • 0 replies
  • 9 likes
  • Security
  • 4069 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462258 Views
  • 974 replies
  • 110 likes
  • Account
  • 462258 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204552 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204552 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112546 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112546 Views
  • 72 replies
  • 12 likes

Young child has Spotify payments coming out of her bank account - need help stopping this

Good Morning - My 12 year old daughter (without my knowledge) started the 1 month free trial for Spotify. She never cancelled it, so she has had payment deducted from her bank account for the last two months - i am just now learning this. She has a S...

  • Newbie
  • Good Morning - My 12 year old daughter (without my knowledge) started the 1 month free trial for Spotify.   She never cancelled it, so she has had payment deducted from her bank account f...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

Hello, my band Mutual Friends recently uploaded our new album "Instant Gratification" to Spotify. However, there is another artist named Mutual Friends on Spotify and our album was placed on their artist page alongside all of their other albums. Woul...

  • Casual Listener
  • Hello, my band Mutual Friends recently uploaded our new album "Instant Gratification" to Spotify. However, there is another artist named Mutual Friends on Spotify and our album was placed on their ar...
  • kevinscoma
  • Casual Listener
  • 538 Views
  • 2 replies
  • 0 likes
  • Account
  • 538 Views
  • 2 replies
  • 0 likes

Spotfy Premium

I made the payment but the premium was not activated.

  • Casual Listener
  • I made the payment but the premium was not activated.
  • Hubo
  • Community Legend
  • 639 Views
  • 5 replies
  • 0 likes
  • 639 Views
  • 5 replies
  • 0 likes

3 maanden 0.99 cent

Heey, Ik had voor mijn moeder 2 weken terug voor 0.99 cent 3 maanden premium gekocht.Dat wilde ik daarna ook voor mezelf , ik had nog 0.99 cent op PayPal over. Dat probeerde ik maar steeds als ik op betalen klikte ging die laden en werd ik zonder mel...

  • Casual Listener
  • Heey,   Ik had voor mijn moeder 2 weken terug voor 0.99 cent 3 maanden premium gekocht. Dat wilde ik daarna ook voor mezelf , ik had nog 0.99 cent op PayPal over. Dat probeerde ik maar steeds...
  • Hubo
  • Community Legend
  • 777 Views
  • 5 replies
  • 0 likes
  • Premium
  • 777 Views
  • 5 replies
  • 0 likes

olvide mi uauario y contraseña

Hola Temo que realice algo mal al crear la cuenta lo hice por correo electronico y ahora no cuento con nigun dato para inocial la secion y me di de alta en premiun no ae ai me puedan ayudar en que pudo hacer

  • Newbie
  • Hola Temo que realice algo mal al crear la cuenta lo hice por correo electronico y ahora no cuento con nigun dato para inocial la secion y me di de alta en premiun no ae ai me puedan ayudar en qu...
  • andrechinhz001
  • Newbie
  • 627 Views
  • 2 replies
  • 1 likes
  • 627 Views
  • 2 replies
  • 1 likes

I forgot my email to log in or cancel my account

I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium

  • Newbie
  • I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium
  • Jacob
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! There is a single and an EP on my page that I did not create.

There is a single I just released and a full album on my page that are supposed to be there. However, a couple different content creators' music has shown up on my page. I had the page first with my followers before they joined. Album that doesn't be...

  • Newbie
  • There is a single I just released and a full album on my page that are supposed to be there. However, a couple different content creators' music has shown up on my page. I had the page first with my ...
  • Jacob
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Got an email saying "your student discount for Spotify Premium expires in a few days"...

..."If you’re still a student, hit the button below to extend your discount for another year. Sweet." I hit the button and it just takes me to the Spotify homepage. When I look at my account it says I am due to pay the premium price at my next paymen...

  • Casual Listener
  • ..."If you’re still a student, hit the button below to extend your discount for another year. Sweet."   I hit the button and it just takes me to the Spotify homepage. When I look at my account...
  • Maxim
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 328 Views
  • 3 replies
  • 0 likes

Cant change country in settings?

Hello forum,i have the problem that i moved from switzerland to croatia for a couple of years so i wanted to change my settings because without premium im only allowed to use the spotify 14 days in foreign countries.But when i go on my settins to cha...

  • Newbie
  • Hello forum, i have the problem that i moved from switzerland to croatia for a couple of years so i wanted to change my settings because without premium im only allowed to use the spotify 14 days in...
  • Jacob
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Listen to songs in Hong Kong while I'm in Canada?

I would like to listens to songs from Hong Kong when I'm subscribing in Canada. I realized that my family and I have different search list. How can I have more options on Hk pop?

  • Newbie
  • I would like to listens to songs from Hong Kong when I'm subscribing in Canada. I realized that my family and I have different search list. How can I have more options on Hk pop?  
  • Maxim
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Visa Galicia

Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged with the total amount of the premium account and I suscribe...

  • Newbie
  • Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged wit...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Not letting me purchase spotify premium

I am trying get Spotify Premium with a free 30 day trial, and for the last week or so I have tried purchasing it, putting all my card details in correctly, but all it comes up with is... •Oops, seems your card or payment provider is having a bad day....

  • Casual Listener
  • I am trying get Spotify Premium with a free 30 day trial, and for the last week or so I have tried purchasing it, putting all my card details in correctly, but all it comes up with is... •Oops, see...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

I want to change my Username

How can I change my username? I'm a premium account holder. Thank you. 

  • Casual Listener
  • How can I change my username? I'm a premium account holder. Thank you. 
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

i've invited someone to joint spotify family and it sent the email with an acceptance code. for whatever reason i cant get it to the place where this is accepted and the other person can get started. will someone please help.

  • Newbie
  • i've invited someone to joint spotify family and it sent the email with an acceptance code. for whatever reason i cant get it to the place where this is accepted and the other person can get started....
  • meahtenoha
  • Spotify
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not downloading

Hey!I recently had to update my credit card details which I have done however it's giving my the free version instead of the premiumversion. If you could help out?Thanks!

  • Newbie
  • Hey! I recently had to update my credit card details which I have done however it's giving my the free version instead of the premium version. If you could help out? Thanks!
  • meahtenoha
  • Spotify
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Spotify says I'm free member. Well, I am a premium member..

Spotify web says I'm free member. However, I am Premium member and I am using it without problem.. " Subscription status You are currently using Spotify Free. To get the most out of Spotify, sign up for Spotify Unlimited or Spotify Premium. " Not rea...

  • Music Fan
  • Spotify web says I'm free member. However, I am Premium member and I am using it without problem..   " Subscription status You are currently using Spotify Free. To get the most ou...
  • SammyG11
  • Newbie
  • 4972 Views
  • 21 replies
  • 0 likes
  • 4972 Views
  • 21 replies
  • 0 likes

cannot locate premium account

Hi there,i signed up for spotify premium quite a while ago on an android phone and used the app quite frequently until i got rid of that phone. i didnt use or log onto spotify for about 2 months, until i tried logging on from a computer, where all of...

  • Newbie
  • Hi there, i signed up for spotify premium quite a while ago on an android phone and used the app quite frequently until i got rid of that phone. i didnt use or log onto spotify for about 2 months, u...
  • kbrooksc
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Premium not activating

I recently purchased Spotify Premium through the settings app on my iPhone, but it is not registering in my account. My desktop says I have a free membership along with my phone; even after deleting the app and signing out and back in. Any help would...

  • Newbie
  • I recently purchased Spotify Premium through the settings app on my iPhone, but it is not registering in my account. My desktop says I have a free membership along with my phone; even after deleting ...
  • user-removed
  • Not applicable
  • 353 Views
  • 1 replies
  • 2 likes
  • Premium
  • 353 Views
  • 1 replies
  • 2 likes