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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82125 Views

9 replies

2 likes

Account
Login
  • 82125 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657614 Views

13 replies

4 likes

Account
  • 657614 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739025 Views

18 replies

29 likes

  • 739025 Views
  • 18 replies
  • 29 likes

Updated Payment info

My card that i pay for premium with was hacked so the card was cancelled around the same time my monthly payment was submitted so the payment didnt go through. since then ive updated my payment info online but the app on my iphone will only show up a...

Newbie

My card that i pay for premium with was hacked so the card was cancelled around the same time my monthly payment was submitted so the payment didnt go through. since then ive updated my payment info ...

mjpratt1

Newbie

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

invalid date format

I cannot finish the purchase of gifting spotify because it is telling me I'm using an invalid date format. I've tried mm/dd/yyyy, mm/dd/yy, written out, etc. Will not me finish the transaction. Any suggestions?

Newbie

I cannot finish the purchase of gifting spotify because it is telling me I'm using an invalid date format.  I've tried mm/dd/yyyy, mm/dd/yy, written out, etc.  Will not me finish the transa...

Jacob

Community Legend

1058 Views

1 replies

0 likes

  • 1058 Views
  • 1 replies
  • 0 likes

Had Notifications On, Did NOT Receive 2016 Stats Email

Hi,All my email notifications are set to on. I regularly recieve emails from Spotify - the last one was received 11/23/16. However, I have not recieved an email regarding my 2016 personal listening stats. I have checked the clutter/junk folders and s...

Regular

Hi, All my email notifications are set to on. I regularly recieve emails from Spotify - the last one was received 11/23/16. However, I have not recieved an email regarding my 2016 personal listening...

kv_alexander

Regular

573 Views

3 replies

3 likes

Account
  • 573 Views
  • 3 replies
  • 3 likes

Still waiting for a reply... been months..

Can someone please reply?? https://community.spotify.com/t5/Accounts-and-Subscriptions/Charged-from-GB-instead-of-AUD-and-i-got-charged-international/td-p/1485593

Music Fan

Can someone please reply??   https://community.spotify.com/t5/Accounts-and-Subscriptions/Charged-from-GB-instead-of-AUD-and-i-got-charged-international/td-p/1485593

Jacob

Community Legend

323 Views

3 replies

0 likes

Account
  • 323 Views
  • 3 replies
  • 0 likes

Was charged for Premium but not given it?

I was gonna get the 3 month Premium trial, but the site told me I've gotten the same deal before. I was still charged for it, even though I wasn't given Premium.

Newbie

I was gonna get the 3 month Premium trial, but the site told me I've gotten the same deal before. I was still charged for it, even though I wasn't given Premium.

Maxim

Spotify Star

170 Views

1 replies

0 likes

Premium
  • 170 Views
  • 1 replies
  • 0 likes

Contact Form Ignored

I have made multiple attempts to contact your company. I have written multiple requests to be contacted via the contact form and have NEVER gotten a response. I'm going on my 5th month of being charged for a family premium account that I haven't had ...

Newbie

I have made multiple attempts to contact your company. I have written multiple requests to be contacted via the contact form and have NEVER gotten a response. I'm going on my 5th month of being charg...

Jacob

Community Legend

191 Views

1 replies

0 likes

Account
  • 191 Views
  • 1 replies
  • 0 likes

My iPad can do playback on demand, it has ads, but my phone can't and is EXTREMELY limited.

Well, not straight up my iPad. It's my brother's, but he has the free version, yet he doesn't have to hear suggested tracks, and he gets on demand playback. He only gets ads to interrupt every once in a while. I have Spotify on my phone, and I get an...

Newbie

Well, not straight up my iPad. It's my brother's, but he has the free version, yet he doesn't have to hear suggested tracks, and he gets on demand playback. He only gets ads to interrupt every once i...

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Superuser Contribution Current $.99 offer

I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?

Newbie

I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?

Alejandro_C

Spotify Legend

253 Views

1 replies

0 likes

Account
Other
Premium
  • 253 Views
  • 1 replies
  • 0 likes

My credit card is registered but it won't make the payment

I've been trying to register my credit cards but it keeps popping the notificaton that they are ivalid or don't have enough credit but I've checked and there is credit available on my accout. This is not the first time this is happening and I'm very ...

Newbie

I've been trying to register my credit cards but it keeps popping the notificaton that they are ivalid or don't have enough credit but I've checked and there is credit available on my accout. This is...

Jacob

Community Legend

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Premium for Family Subscription

Hey all, I currently have a premium for family subscription with someone I am no longer in contact with. This other person's account is the main account and has the billing details listed, which are my credit card details. I'd like to unlink our acco...

Casual Listener

Hey all, I currently have a premium for family subscription with someone I am no longer in contact with. This other person's account is the main account and has the billing details listed, which are ...

Bittencourt

Spotify Star

269 Views

3 replies

0 likes

  • 269 Views
  • 3 replies
  • 0 likes

web player shows authentication failed

I've been trying to log in to web player but, I can't because it is showing that "authentication failed"

Casual Listener

I've been trying to log in to web player but, I can't because it is showing that "authentication failed"

Liexel

Newbie

2165 Views

3 replies

0 likes

  • 2165 Views
  • 3 replies
  • 0 likes

Solved!! How do you check End of Year statistics (2016) if your account is linked to Facebook?

My Spotify account is linked to my facebook, so I don't receive emails by Spotify. Because of this, how do I check my "End of Year" stats?

Newbie

My Spotify account is linked to my facebook, so I don't receive emails by Spotify. Because of this, how do I check my "End of Year" stats?

stspittin

Newbie

25189 Views

17 replies

2 likes

  • 25189 Views
  • 17 replies
  • 2 likes

Payment page issiue

I have a Vodafone subscription code, i want the opening payment page but the page can't loading

Newbie

I have a Vodafone subscription code, i want the opening payment page but the page can't loading

153 Views

0 replies

0 likes

Premium
  • 153 Views
  • 0 replies
  • 0 likes

Premium account to Family account

Hello!First, sorry for my bad englishSecond, i wan't try the promotion of premium account a $9 on 3 months, can i try first this promotion then buy the premium family account??

Newbie

Hello! First, sorry for my bad english Second, i wan't try the promotion of premium account a $9 on 3 months, can i try first this promotion then buy the premium family account??

Bittencourt

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

New moochers keep using my premium account and facebook wont let me change password!!!

I'm a premium user.My account is being used by moochers, how, I have no idea.Everytime I try to change my password it says I have to change it on facebook.When I change my password on my facebook, it still remains the same on Spotify.When I "Sign Out...

Casual Listener

I'm a premium user. My account is being used by moochers, how, I have no idea. Everytime I try to change my password it says I have to change it on facebook. When I change my password on my f...

179 Views

0 replies

0 likes

Security
  • 179 Views
  • 0 replies
  • 0 likes

Family Premium Plan

Hi I just changed my suscription from premium to Family Premium Plan in order to get my wife and relatives in the plan. My question is if they are gonna be able to save music lists to hear the music offline? aparently they cant. They cant even change...

Casual Listener

Hi   I just changed my suscription from premium to Family Premium Plan in order to get my wife and relatives in the plan. My question is if they are gonna be able to save music lists to hear t...

corzo2000

Casual Listener

707 Views

2 replies

0 likes

  • 707 Views
  • 2 replies
  • 0 likes

Spotify In Pakistan

Hello,My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy Spotify premium using my VPN and my Mastercard. Is t...

Newbie

Hello, My name is Muslim Zaidi and I live in Faisalabad, Pakistsn. I have a Mastercard that can be used in online shopping internationally. I have a permanent VPN with America's IP address. If I buy...

MattSuda

Spotify Star

1641 Views

2 replies

0 likes

  • 1641 Views
  • 2 replies
  • 0 likes

Uppdaterat kort

Hejsan.Sist ni skulle dra premium betalningen från mitt kort så misslyckades det,Jag har nu uppdaterat mitt nya madtercard eftersom drt gamla gått sönder.Vill bara kolla så det inte kommer dras 2 premium betalningar i fortsättningen.Eftersom jag fick...

Newbie

Hejsan. Sist ni skulle dra premium betalningen från mitt kort så misslyckades det, Jag har nu uppdaterat mitt nya madtercard eftersom drt gamla gått sönder. Vill bara kolla så det inte kommer dras...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Problemen met account

Hi, Een paar maanden geleden heb ik ooit een keer een Spotify account aangemaakt via Facebook. Ik heb er niet veel mee gedaan, maar bij beide wel hetzelfde emailadress gebruikt. Vandaag logde ik weer in om een 'Family abbonement' te accepteren. Toen ...

Newbie

Hi,   Een paar maanden geleden heb ik ooit een keer een Spotify account aangemaakt via Facebook. Ik heb er niet veel mee gedaan, maar bij beide wel hetzelfde emailadress gebruikt.   Van...

692 Views

0 replies

0 likes

Account
Login
  • 692 Views
  • 0 replies
  • 0 likes

Money

I had a free trial on Ps4 and now they charged me 9.99 how can I get my money back and cancel premium

Visitor

I had a free trial on Ps4 and now they charged me 9.99 how can I get my money back and cancel premium

Bittencourt

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes