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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353817 Views
  • 902 replies
  • 105 likes
  • Account
  • 353817 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152799 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152799 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88470 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88470 Views
  • 68 replies
  • 10 likes

Spotify Permium using gift cards overseas

So I have read that I can buy a spotify gift cards in Hong Kong, but I am going back to New Zealand next month so I want to know that will my premium get cut off cuz of different country? And is it possible to gift it to overseas friend to redeem it?

  • Casual Listener
  • So I have read that I can buy a spotify gift cards in Hong Kong, but I am going back to New Zealand next month so I want to know that will my premium get cut off cuz of different country? And is it p...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

I can't find my user page as searching for my full name

My account is connected to my facebook but when i search on my full name(facebook name of course) i can't find any result. It was OK months ago. Thanks for applies.

  • Newbie
  • My account is connected to my facebook but when i search on my full name(facebook name of course) i can't find any result. It was OK months ago.  Thanks for applies.
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Wrong account set up

Hi, I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one. How do we switch the premium subscription to the first acco...

  • Visitor
  • Hi,   I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one....
  • user-removed
  • Not applicable
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Lost Premium Privileges

Loss of Premium PrivilegesLast year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my phone. I asked the FIDO reps if this would affect my Sp...

  • Newbie
  • Loss of Premium Privileges Last year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my ph...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Site saying 9.99 billed in 2 days but paid 0.99 for 3-mth trial

I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscription will be renewed "2015-05-15" at a charge of 9.9...

  • Casual Listener
  • I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscript...
  • instabrammie
  • Casual Listener
  • 734 Views
  • 8 replies
  • 0 likes
  • Premium
  • 734 Views
  • 8 replies
  • 0 likes

Location problems

I created a spotify account and I must now update my location to connect.I have to change US for France but I can not perform this action.Someone would have a solution please.

  • Newbie
  • I created a spotify account and I must now update my location to connect. I have to change US for France but I can not perform this action. Someone would have a solution please.
  • 162 Views
  • 0 replies
  • 0 likes
  • Login
  • 162 Views
  • 0 replies
  • 0 likes

Help

Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?

  • Newbie
  • Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?
  • Hubo
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Spotify e-card

Helloo.I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing seemed to be wrong. Could it not arrive?

  • Newbie
  • Helloo. I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing see...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! subscription issues

I am paying for a premium subscription, yet when I log in it says i am on free. 10.59 is taken out monthly from my personal account. why won't it say i have premium when i'm paying for it? most recent withdrawal was on 11/18/2016. HELP! can't play my...

  • Casual Listener
  • I am paying for a premium subscription, yet when I log in it says i am on free.  10.59 is taken out monthly from my personal account.  why won't it say i have premium when i'm paying for it...
  • Maxim
  • Spotify Star
  • 333 Views
  • 3 replies
  • 0 likes
  • Premium
  • 333 Views
  • 3 replies
  • 0 likes

Change Administartor - Family

How do I change the administrator to another user of our family?

  • Newbie
  • How do I change the administrator to another user of our family?
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Slechts 1 maand ipv Aanbieding 3 maanden 9,99

Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99Willen jullie de duur van mijn abonnement gewoon op 3 maanden zetten?

  • Casual Listener
  • Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99 Willen jullie de duur van mijn abonnement gewoo...
  • Hubo
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Spotify needs to become more Album "Collection" based, it's too track-focused at the moment

why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had problems with my account I just want what the speci...

  • Regular
  • why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 5 replies
  • 0 likes
  • 180 Views
  • 5 replies
  • 0 likes

IK HEB AL MAANDEN GEEN SPOTIFY MEER.

Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is.Het zit namelijk zo:Ik heb eenmalig per ongeluk de automatische afschrijving terug geboek...

  • Newbie
  • Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is. Het zit namelijk zo: Ik heb eenma...
  • Hubo
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Two accounts subscription in one credit card

I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.

  • Newbie
  • I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento spotify premiu

Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...

  • Casual Listener
  • Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...
  • gabrielx0506
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

premium for 0,99 euro cent for 3 months

Now i heve thid don but i hvae pay now 9,99 euro for one month?? How is tis possebel?? What must i do now?

  • Newbie
  • Now i heve thid don but i hvae pay now 9,99 euro for one month??  How is tis possebel?? What must i do now?    
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Where to see the balance in my spotify account?

Hi there, people. I have a question. What if I've put in more credits into my spotify account and I just subscribe for a month.Where can I see the balance of my credit that left in my account? I'm from Malaysia. And I'm using MOLPoints to pay my spot...

  • Casual Listener
  • Hi there, people. I have a question.   What if I've put in more credits into my spotify account and I just subscribe for a month. Where can I see the balance of my credit that left in my acco...
  • Bittencourt
  • Spotify Star
  • 4505 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4505 Views
  • 1 replies
  • 0 likes

Cancelled premium stlll kept being charged now no email from them regarding refund

Hi - Can anyone help as it would seem like Spotify are ignoring my return email to them in refernce to having money withdrawn from my account month on month.....any contact details please? thanks choleshouts

  • Newbie
  • Hi - Can anyone help as it would seem like Spotify are ignoring my return email to them in refernce to having money withdrawn from my account month on month.....any contact details please? thanks cho...
  • Bittencourt
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 92 Views
  • 1 replies
  • 0 likes

Retina MacBook Pro

I want to switch my spotify account from my macbook to my ipad. I have the (former) unlimited subscription and I could listen spotify without advertisement, but since I only listen on my ipad device, I get advertisement every 15 minutes, while I pay ...

  • Newbie
  • I want to switch my spotify account from my macbook to my ipad. I have the (former) unlimited subscription and I could listen spotify without advertisement, but since I only listen on my ipad device,...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes