Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81103 Views

9 replies

2 likes

Account
Login
  • 81103 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655853 Views

13 replies

4 likes

Account
  • 655853 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736665 Views

18 replies

29 likes

  • 736665 Views
  • 18 replies
  • 29 likes

Unauthorized Family Upgrade

Hey, I received an email this morning stating that I had joined the Spotify family plan, though I was asleep at the time. I switched it back to standard premium, but should I be worried? This seems kind of shady.

Casual Listener

Hey, I received an email this morning stating that I had joined the Spotify family plan, though I was asleep at the time. I switched it back to standard premium, but should I be worried? This se...

Bittencourt

Spotify Star

493 Views

3 replies

0 likes

Account
Security
Subscription
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ideal

When can i pay with iDEAL because it doesn't work

Casual Listener

When can i pay with iDEAL because it doesn't work

Alejandro_C

Spotify Legend

294 Views

1 replies

2 likes

Account
Premium
Subscription
  • 294 Views
  • 1 replies
  • 2 likes

Spotify premium error

I accidentally paid for premium and wanted to know if there was any way i could cancel it without being charged

Newbie

I accidentally paid for premium and wanted to know if there was any way i could cancel it without being charged

Bittencourt

Spotify Star

253 Views

2 replies

0 likes

Premium
  • 253 Views
  • 2 replies
  • 0 likes

Solved!! Can't find my premium account

Hi! My Spotify account is connected with my facebook.I decided to upgrade to premium. While filling in the application I changed my email to an account that I check everyday. Now my facebook account isn't premium and when I try to login with the othe...

Casual Listener

Hi!   My Spotify account is connected with my facebook. I decided to upgrade to premium. While filling in the application I changed my email to an account that I check everyday.  Now my...

itomcr16

Casual Listener

1267 Views

6 replies

0 likes

Account
Premium
  • 1267 Views
  • 6 replies
  • 0 likes

Notifications not sent to email

I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is registered to an email. I have all the notification b...

Casual Listener

I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is re...

MartinStoichkov

Community Legend

476 Views

3 replies

0 likes

Account
Other
  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need help switch email

Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten any mail from Spotify, also when I try to use the mai...

Newbie

Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten an...

Alejandro_C

Spotify Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with Account Payment Details

Hi!I'm having two issues today. I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to double-check, not only did it not indicate that Rogers was the...

Casual Listener

Hi! I'm having two issues today.  I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to do...

Alejandro_C

Spotify Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with my payment

I have a RBC virtual visa debit and I'm trying to update my account to premium and it doesn't want to let me

Newbie

I have a RBC virtual visa debit and I'm trying to update my account to premium and it doesn't want to let me

RodrigoPalma

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

My songs and playlists deleted by spotify

I didn't log in to my account for like a month and when I logged back in all my playlists were gone. All saved playlists gone, saved music in your music section is gone - why? Please help?

Casual Listener

I didn't log in to my account for like a month and when I logged back in all my playlists were gone.    All saved playlists gone, saved music in your music section is gone - why?  P...

KatesHere

Community Legend

308 Views

3 replies

0 likes

Other
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing credit card for payment

The credit card I have linked to autopay for my Spotify expires at the end of the year, so I went to update the card information on my account today with the new card info. I have entered the new credit card number and expiration date on my account p...

Visitor

The credit card I have linked to autopay for my Spotify expires at the end of the year, so I went to update the card information on my account today with the new card info.  I have entered the n...

RodrigoPalma

Roadie

343 Views

1 replies

0 likes

Premium
Subscription
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution My e-mail is already in use... By me?

I try to change the email on this account (which I can only log in to via facebook), but it says my email is already in use. So I try to log in with that email, to delete the account.. But I can't. Because that email is connected to this account, sin...

Casual Listener

I try to change the email on this account (which I can only log in to via facebook), but it says my email is already in use. So I try to log in with that email, to delete the account.. But I can...

RodrigoPalma

Roadie

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Fraud

I wanted to get the 9.00 pesos promotion for 3 months. So when I click the option the app said I had to get a "free trial week" I got it because I had no other choice. Now that I want to get the promotion I can't because I already used a "promotion".

Newbie

I wanted to get the 9.00 pesos promotion for 3 months. So when I click the option the app said I had to get a "free trial week" I got it because I had no other choice. Now that I want to get the prom...

Maxim

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

App reset to free

My app recently reset, and it set me back to Free when I've already paid for this months Premium subscription. I don't want to pay for this month twice.. Any suggestions?

Newbie

My app recently reset, and it set me back to Free when I've already paid for this months Premium subscription. I don't want to pay for this month twice.. Any suggestions?

KatesHere

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eu comprei a assinatura premium de 3 meses em promoção, pelo preço de um mês, mas.. .

Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram o recibo por e-mail, estava escrito que eu tinha p...

Newbie

Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram...

Bittencourt

Spotify Star

581 Views

3 replies

0 likes

Account
Free
Premium
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution Descubrimiento semanal

No se como cambiar la foto, de hecho aparezco en una foto con mi ex. Como puedo borrarla

Newbie

No se como cambiar la foto, de hecho aparezco en una foto con mi ex. Como puedo borrarla

RodrigoPalma

Roadie

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Solved!! Personal Spotify statistics - 2016

Hi,my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get these informations?Thanks!

Casual Listener

Hi, my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get...

MaryElliott

Newbie

86893 Views

20 replies

3 likes

  • 86893 Views
  • 20 replies
  • 3 likes

PAY spotify family

Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work

Casual Listener

Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work

Salim_0495

Casual Listener

319 Views

2 replies

0 likes

Account
Premium
Subscription
  • 319 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Error // Error en el pago

ENHi, I entered my payment with a credit card and said that it has problems. I use it regularly online and physically and have no problems. I would like to know if there is any problem with my account? Regards.-ESHola, ingresé mi pago con tarjeta de ...

Newbie

EN Hi, I entered my payment with a credit card and said that it has problems. I use it regularly online and physically and have no problems. I would like to know if there is any problem with my acco...

RodrigoPalma

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extending student discount

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016.However, the profile overview says I will be charged 9,99. What's going on there?

Casual Listener

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016. However, the profile overview says I will be charged 9,99. What's going o...

Alejandro_C

Spotify Legend

307 Views

1 replies

0 likes

Premium
  • 307 Views
  • 1 replies
  • 0 likes