Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413435 Views
  • 965 replies
  • 108 likes
  • Account
  • 413435 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180487 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180487 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101236 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101236 Views
  • 68 replies
  • 10 likes

Spotify on my computer says I have free when I should be premium

I have Spotify on my iPhone and iPad. Both Premium. I download it on my computer, and suddenly it's on free status... while still premium on my iphone and ipad. I gave it a few days. Still free. I reinstalled it. Still free. Stuck now and would like ...

  • Casual Listener
  • I have Spotify on my iPhone and iPad. Both Premium. I download it on my computer, and suddenly it's on free status... while still premium on my iphone and ipad.   I gave it a few days. Still f...
  • kingsmoke
  • Casual Listener
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can you explore new music when you travel in a country where Spotify is not available?

I already found somewhere in this forum that it is possible to listen to your offline music when you travel in a country without Spotify availability, provided that your premium subscription is located in your home country. But is it also possible th...

  • Roadie
  • I already found somewhere in this forum that it is possible to listen to your offline music when you travel in a country without Spotify availability, provided that your premium subscription is locat...
  • brahmsdad
  • Casual Listener
  • 657 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 657 Views
  • 4 replies
  • 0 likes

Did not get the discount

I signed up for the discounted "99 ct./ month for 3 months" but got charged €9,99 after all. Now I get a message that my prepaid subscription is expiring. I never wanted pre-pay in the first place. I tried getting assistance for this, but there's jus...

  • Regular
  • I signed up for the discounted "99 ct./ month for 3 months" but got charged €9,99 after all. Now I get a message that my prepaid subscription is expiring. I never wanted pre-pay in the first place. I...
  • Me1985
  • Newbie
  • 127 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 127 Views
  • 1 replies
  • 1 likes

Ongoing service issue: maximum downloads message vs promise of unlimited if synced

Previous Thread: 1540221#M69789full link: https://community.spotify.com/t5/iOS-iPhone-iPad/Paradox-quot-you-can-sync-3-333-tracks-If-you-re-syncing-your/m-p/1540221#M69789 Problem: iphone 7+ gets message that maximum downloads reached, but spotify on...

  • Casual Listener
  • Previous Thread: 1540221#M69789 full link: https://community.spotify.com/t5/iOS-iPhone-iPad/Paradox-quot-you-can-sync-3-333-tracks-If-you-re-syncing-your/m-p/1540221#M69789   Proble...
  • 120 Views
  • 0 replies
  • 0 likes
  • Unlimited
  • 120 Views
  • 0 replies
  • 0 likes

Payed but still on free

I've payed the 99p for three months offer, and my Spotify says I'm still on free. I've payed this three times, logged in and out of my account and still nothing

  • Newbie
  • I've payed the 99p for three months offer, and my Spotify says I'm still on free. I've payed this three times, logged in and out of my account and still nothing
  • PilotAC
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

3 Month Promotion but only got 1 Month

Hey there, i received a email from Spotify that they gift me a 3 month subscribtion for 9,99 due to my loyalty. Yesterday i opened the email and bought it for 9,99 but i only got a one month Spotify subscribtion.I am pretty upset now and hope there i...

  • Newbie
  • Hey there,  i received a email from Spotify that they gift me a 3 month subscribtion for 9,99 due to my loyalty.  Yesterday i opened the email and bought it for 9,99 but i only got a one ...
  • Anisofea95
  • Newbie
  • 219 Views
  • 2 replies
  • 1 likes
  • 219 Views
  • 2 replies
  • 1 likes

Cant update to premium.

Hello I want to update my account to premium and pay with paypal. So i follow the instructions and can log in to my paypal-acc than press "accept and pay" but after that i'll be thrown back to the first screen where i have to log in. So what is the k...

  • Newbie
  • Hello   I want to update my account to premium and pay with paypal.  So i follow the instructions and can log in to my paypal-acc than press "accept and pay" but after that &nb...
  • peterhitchcock
  • Newbie
  • 139 Views
  • 2 replies
  • 0 likes
  • Premium
  • 139 Views
  • 2 replies
  • 0 likes

Can't add family members to account

upgraded to family premium and successfully added one family member I have sent invites to 2 others but they did not recieve email and when I have sent invite again they cannot join as it says they are part of this or another plan but they aren't, an...

  • Casual Listener
  • upgraded to family premium and successfully added one family member I have sent invites to 2 others but they did not recieve email and when I have sent invite again they cannot join as it says they a...
  • Helly1818
  • Casual Listener
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Premium

Hello, I bought premium using the deal $0.99 for 3 months BEFORE the new year, however I used my paypal and the translation went through but I got no receipt from Spotify I logged in with Facebook, and have logged in and out of my account and checked...

  • Newbie
  • Hello, I bought premium using the deal $0.99 for 3 months BEFORE the new year, however I used my paypal and the translation went through but I got no receipt from Spotify I logged in with Facebook, a...
  • skateboard34
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Premium

I just bought Spotify premium and when I got into my account and it's still saying my subscription is free. I got the digital receipt saying I bought premium. Is that normal? How long does premium need for it to be in my account?

  • Casual Listener
  • I just bought Spotify premium and when I got into my account and it's still saying my subscription is free. I got the digital receipt saying I bought premium. Is that normal? How long does premium ne...
  • snailmemail
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Cancelled subscription.

I cancelled my subscription but now want to continue with it. How do I cance my cancellation

  • Regular
  • I cancelled my subscription but now want to continue with it. How do I cance my cancellation
  • Isaiah6
  • Newbie
  • 383 Views
  • 6 replies
  • 0 likes
  • Account
  • 383 Views
  • 6 replies
  • 0 likes

Unlinking facebook and deleting account

My premium spotify account is connected to a Facebook account I have deleted. I am unable to access it and would like the premium access and playlists moved to a different account.please help me transer over the account as there is NO WAY for me to d...

  • Newbie
  •  My premium spotify account is connected to a Facebook account I have deleted. I am unable to access it and would like the premium access and playlists moved to a different account.please help m...
  • Jacob
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Getting Spotify premium credit card problems

Hello I'm trying to get premium but it seems like you won't accept my credit card I'm sure that I typed in all of my credit card info correctly

  • Newbie
  • Hello I'm trying to get premium but it seems like you won't accept my credit card I'm sure that I typed in all of my credit card info correctly
  • Mark1111
  • Regular
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Cannot add a family member

I went to add a family member to my account and when she clicks the link it says "Sorry! You're alreadya member of this family plan" when I look at my account it says her acccount hasn't been activated.

  • Newbie
  • I went to add a family member to my account and when she clicks the link it says   "Sorry! You're alreadya member of this family plan"   when I look at my account it says her acccount h...
  • paolette
  • Newbie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Odd system

When I tried to create a new account, it would say that my email already has an account. But when I tried to reset my password in order to get my account back, it says that there is no active account to my email. Why is that? Can someone help?

  • Newbie
  • When I tried to create a new account, it would say that my email already has an account. But when I tried to reset my password in order to get my account back, it says that there is no active account...
  • MonicaM_Bogota
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • Login
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cloning my account

I was one of the many accounts which was compromised last year; I found out a few months ago that someone else had been using my account and listening to completely different musical tastes than me and my recommendations have been completely destroye...

  • Newbie
  • I was one of the many accounts which was compromised last year; I found out a few months ago that someone else had been using my account and listening to completely different musical tastes than me a...
  • MonicaM_Bogota
  • Roadie
  • 1068 Views
  • 1 replies
  • 1 likes
  • 1068 Views
  • 1 replies
  • 1 likes

lost music

logged in on my laptop i usually use phone and all my music was gone none on my phone either have no idea what to do now...

  • Casual Listener
  • logged in on my laptop i usually use phone and all my music was gone none on my phone either have no idea what to do now...
  • ryan6699
  • Casual Listener
  • 149 Views
  • 3 replies
  • 0 likes
  • Account
  • 149 Views
  • 3 replies
  • 0 likes

High quality audio on Sonos?

I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broadcasts in high quality audio on Sonos. Can anyone c...

  • Casual Listener
  • I had a AV guy to the house who told me that my Sonos system will NOT stream the high quality audio I'm getting with my premium account. He said only Deezer (a competing music streaming service) broa...
  • 482 Views
  • 0 replies
  • 0 likes
  • Premium
  • 482 Views
  • 0 replies
  • 0 likes

When does the 3 months for $0.99 promotion end?

I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends.Will I be able to purchase the deal tomorrow, on the 1st of January? Thank you!

  • Newbie
  • I know this probably sounds dumb but I need to know when exactly the current 3 months of premium for $0.99 promotion ends. Will I be able to purchase the deal tomorrow, on the 1st of January? &nbsp...
  • Mark1111
  • Regular
  • 787 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 787 Views
  • 1 replies
  • 0 likes