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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293920 Views

529 replies

34 likes

Account
Free
  • 293920 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13745 Views

6 replies

11 likes

Security
  • 13745 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542068 Views

990 replies

115 likes

Account
  • 542068 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129769 Views

74 replies

12 likes

Account
Login
Premium
  • 129769 Views
  • 74 replies
  • 12 likes

Solved!! Playstation Problems

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email has already made an email account (login failed) Pl...

Regular

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email ...

KatesHere

Community Legend

746 Views

8 replies

0 likes

  • 746 Views
  • 8 replies
  • 0 likes

Accident upgrade to family

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

Newbie

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

Maxim

Spotify Star

210 Views

1 replies

0 likes

Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Premium offer doesn't work

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost over. I have written a message three weeks ago but...

Casual Listener

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost...

Maxim

Spotify Star

185 Views

1 replies

0 likes

Premium
  • 185 Views
  • 1 replies
  • 0 likes

Account Subscription Failed?

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it ends Feb12, so the subscription didn't expire, I was t...

Casual Listener

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it end...

ErikG

Roadie

466 Views

3 replies

0 likes

Account
  • 466 Views
  • 3 replies
  • 0 likes

Whoops sorry couldn't find that

When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser Kunskap Visdom Förståelse

Regular

When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser   Kunskap Visdom Förståelse

deathbyplatypi

Newbie

4581 Views

10 replies

0 likes

  • 4581 Views
  • 10 replies
  • 0 likes

Account had been compromised

Hi, I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The username remains the same however (vanitymanity) I can still log...

Casual Listener

Hi,   I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The user...

vanitymanity

Casual Listener

365 Views

4 replies

0 likes

  • 365 Views
  • 4 replies
  • 0 likes

Forgot details

I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?

Casual Listener

I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?

ErikG

Roadie

336 Views

2 replies

0 likes

Account
  • 336 Views
  • 2 replies
  • 0 likes

Solved!! Can't upgrade to Spotify Family, upgrade button now gone from spotify.com/family

So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscription. About 20 minutes ago there was a button to ...

Regular

So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscr...

vidster

Newbie

3926 Views

21 replies

1 likes

Premium
  • 3926 Views
  • 21 replies
  • 1 likes

Premium was paused. I paid for Premium 2 weeks ago

I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?

Newbie

I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?

KatesHere

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Subscribing via smart biling communitcations

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me of any payments regarding spotify premium which is o...

Casual Listener

I have been subscribed on spotify for a few months now and my monthly payment is due every 27th of the month via Smart (one of the biggest telecom in Philippines). On Dec, Smart is not reminding me o...

Maxim

Spotify Star

381 Views

5 replies

0 likes

  • 381 Views
  • 5 replies
  • 0 likes

Solved!! Family subscription year discount

We are considering moving to a Family Premium membership. I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis. I saw another streaming service that does family members offer the mont...

Newbie

We are considering moving to a Family Premium membership.  I'm curious, is there a discound available if we purchase a year right away rather than going on a month-by-month basis.  I saw an...

Maxim

Spotify Star

408 Views

1 replies

0 likes

Premium
  • 408 Views
  • 1 replies
  • 0 likes

Help

Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account

Newbie

Earlier today (1/12/17) I attempted to purchase Spotify premium for a year but I didn't recive the membership however I had the money removed from my account

Maxim

Spotify Star

159 Views

1 replies

0 likes

  • 159 Views
  • 1 replies
  • 0 likes

Account verification

I can't verify my account

Newbie

I can't verify my account

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Solved!! When Will Subscription End?

Hi,I cancelled my subscription today and received and email stating:"You've cancelled your Spotify Premium subscription which will end on 2017-03-10"Am I right reading this as October 3rd 2017 rather than March 3rd 2017? If yes, why is the end date s...

Casual Listener

Hi, I cancelled my subscription today and received and email stating: "You've cancelled your Spotify Premium subscription which will end on 2017-03-10" Am I right reading this as October 3rd...

stephenmarron

Casual Listener

429 Views

4 replies

0 likes

  • 429 Views
  • 4 replies
  • 0 likes

Issue to change country

Hi,I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous country ... so now i can't login ..do you have any idea abo...

Casual Listener

Hi, I am currently travelling in different country so i am changing of country in my profil setting when i can but today i can't change of country i can't choose, it is blocked on my previous countr...

Maxim

Spotify Star

348 Views

3 replies

0 likes

Login
  • 348 Views
  • 3 replies
  • 0 likes

Spotify for Family

Already an existing premium member as are my childrenTrying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer serv...

Newbie

Already an existing premium member as are my children Trying to set up a famuly account however receive the following message "Unfortunately, there is no support at the moment to make this type of c...

KatesHere

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution THEY STOLE MY MONEY

Hey guys. I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 99kr is a lot for me.

Casual Listener

Hey guys.    I unsubscribed spotify in september this year, and I just found out that SPOTIFY have been taken money from my account, and i dont know how to contact me. Im a student, and 9...

Jim

Spotify Legend

1097 Views

23 replies

0 likes

  • 1097 Views
  • 23 replies
  • 0 likes

premium payments

hi can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payment? thanks

Newbie

hi    can someone tell me if the premium payment is monthly or 4 weekly - payments are never taken on the same date and I can't work out how often or when they are going to take the payme...

KatesHere

Community Legend

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Profile Picture

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

Casual Listener

So i had two facebook accounts, and i switched them so im logged into the current im using, but the profile picture wont update for me or my friends, but it has updated on the website.

KatesHere

Community Legend

276 Views

3 replies

0 likes

Account
Other
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! Can't Access Android Beta Forum as a Beta Tester

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums. I can access the G+ group just fine, and I currently have the beta app installed. This is probably because the emails on my google account ...

Casual Listener

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums.   I can access the G+ group just fine, and I currently have the beta app installe...

KatesHere

Community Legend

1127 Views

7 replies

0 likes

Account
Login
Other
  • 1127 Views
  • 7 replies
  • 0 likes