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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422073 Views
  • 965 replies
  • 108 likes
  • Account
  • 422073 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186848 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186848 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103583 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103583 Views
  • 69 replies
  • 10 likes

3 mount premium 0.99 question

Hi guysI bought this package , but I have a one question. This is last day of campaign. I opened account this morning and I had a 1 week trial vip account, system will take 7 days later this new year campaign count. Can I benefit this campaign ?

  • Casual Listener
  • Hi guys I bought this package , but I have a one question. This is last day of campaign. I opened account this morning and I had a 1 week trial vip account, system will take 7 days later this new ...
  • LikörlüAlkol
  • Casual Listener
  • 224 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 224 Views
  • 3 replies
  • 0 likes

Paying for premium and don't have it

Hi,My mum is paying for premium on her Spotify and doesn't have premium. She doesn't use it at all and wants to cancel! How do I do this for her?

  • Casual Listener
  • Hi, My mum is paying for premium on her Spotify and doesn't have premium. She doesn't use it at all and wants to cancel! How do I do this for her?
  • Quepa
  • Roadie
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

I don't hava a zip code

I am trying to buy spotify premium for 1.00 dollar but it says i need a zip code but i don't have one. Can some one please help me? Can I use my grandmas zip code for example?

  • Casual Listener
  • I am trying to buy spotify premium for 1.00 dollar but it says i need a zip code but i don't have one. Can some one please help me? Can I use my grandmas zip code for example?
  • T_ah1r
  • Casual Listener
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Premium Family - can't get past storefront verification

Hey folks. I just signed up for premium family. Copied the invitation link and sent to my two kids. It worked fine for one. The other is trying to follow the process and it's not working as expected. He follows, the link, gets a web page where his co...

  • Newbie
  • Hey folks. I just signed up for premium family. Copied the invitation link and sent to my two kids. It worked fine for one. The other is trying to follow the process and it's not working as expected....
  • manimecker30
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

no login, no password -reset email

Hallo, leute. es wurde gerade ein neuer Account erstellt. Allerdings wird bei der Anmeldung behauptet, dass das Passwort oder der Anmeldename falsch sind. Dies ist aber nicht möglich! Daher wollte ich das Passwort zurück setzen. Allerdings erhalte ic...

  • Newbie
  • Hallo, leute.   es wurde gerade ein neuer Account erstellt. Allerdings wird bei der Anmeldung behauptet, dass das Passwort oder der Anmeldename falsch sind. Dies ist aber nicht möglich! Daher ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Wrong promo

Hello there. I subscribed on the wrong an of premium. I accidentally subscribed on the 129 pesos per month instead of the 49 pesos for 3months. Is there a way I can get a refund or at least change the promo into 129 pesos for 3 months? I chose the op...

  • Newbie
  • Hello there. I subscribed on the wrong an of premium. I accidentally subscribed on the 129 pesos per month instead of the 49 pesos for 3months. Is there a way I can get a refund or at least change th...
  • Maxim
  • Spotify Star
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

3 mouth subscription not working

So I bought the 3 mouth premium and paid by phone but says I haven't paid for it. How can I fix this?!?!

  • Casual Listener
  • So I bought the 3 mouth premium and paid by phone but says I haven't paid for it. How can I fix this?!?!
  • Maxim
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

spotify premium three months for €0,99 paying with debit card

Hi, I want spotify premium for three monts for €0,99, but the problem that I'm facing is that you require a pinpas to pay for it, which I don't have. Is there a possible way to do this with a debitcard?

  • Newbie
  • Hi, I want spotify premium for three monts for €0,99, but the problem that I'm facing is that you require a pinpas to pay for it, which I don't have. Is there a possible way to do this with a debitca...
  • Hubo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Playlist "Loading" - Can not delete it

Hi, i can not delete this playlist: spotify:user:spotify:playlist:4VdGfQ7e2nOWrbgICihny0 https://open.spotify.com/user/spotify/playlist/4VdGfQ7e2nOWrbgICihny0 Can someone help?

  • Casual Listener
  • Hi,   i can not delete this playlist:   spotify:user:spotify:playlist:4VdGfQ7e2nOWrbgICihny0   https://open.spotify.com/user/spotify/playlist/4VdGfQ7e2nOWrbgICihny0   Can ...
  • Hubo
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 226 Views
  • 3 replies
  • 0 likes

Solved!! What's the period of validity for spotify premium?

So if i buy the 3 months for 1€ is today the last day for the first month or does it last 30/31 days and then the next payment is required?

  • Newbie
  • So if i buy the 3 months for 1€ is today the last day for the first month or does it last 30/31 days and then the next payment is required?
  • user-removed
  • Not applicable
  • 791 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 791 Views
  • 1 replies
  • 0 likes

Re: paid for three months free trial to spotify premium on paypal but I am not receiving premium fea

hi,i signed up for .99 centf for three months premium service and got charged $9.99 right away. wasn't i supposed to get charged only .99 cents now and then get charged $9.99 after the 3 months? please advice on how i can get a hold of an acrual cuto...

  • Newbie
  • hi, i signed up for .99 centf for three months premium service and got charged $9.99 right away. wasn't i supposed to get charged only .99 cents now and then get charged $9.99 after the 3 month...
  • DaisyVX
  • Newbie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My spotify account stoped working

Hello, I had my spotify account to start atomatic on my phone. Today I opened my app at it said it cant log in because the password was wrong, so I tried to get a new password and when I oppened my account it said I needed to upgrade to premium I upg...

  • Casual Listener
  • Hello,   I had my spotify account to start atomatic on my phone. Today I opened my app at it said it cant log in because the password was wrong, so I tried to get a new password and when I opp...
  • user-removed
  • Not applicable
  • 175 Views
  • 3 replies
  • 0 likes
  • Account
  • 175 Views
  • 3 replies
  • 0 likes

spotify premium doesnt work

I paid for spotify premium yesterday with my girlfriends card. She is using the same card for her premium. The payment went off her card when I used it on my spotify account but I dont get premium? What to do? She is charged twice now but only one wo...

  • Newbie
  • I paid for spotify premium yesterday with my girlfriends card. She is using the same card for her premium. The payment went off her card when I used it on my spotify account but I dont get premium? W...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

unable to subscribe for Premium

Hi there! I am trying to purchase the 3 months of Spotify Premium. I have entered my card info 10 or 12 times and each time it says it cannot accept the payment. I contacted my bank to see if it is an issue with my card, but they said everything look...

  • Newbie
  • Hi there! I am trying to purchase the 3 months of Spotify Premium. I have entered my card info 10 or 12 times and each time it says it cannot accept the payment. I contacted my bank to see if it is a...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Wrong Name

I just opened a Spotify family share plan today. I clicked on one of the 5 fields to add a family member, but my connection was a little slow. I accidently put my wife's name in my profile where I verified my address and everything. My profile name s...

  • Newbie
  • I just opened a Spotify family share plan today.  I clicked on one of the 5 fields to add a family member, but my connection was a little slow.  I accidently put my wife's name in my profil...
  • j_alkula
  • Newbie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Payed for premium but still have my free account

Hello everybody,about 24h ago, i bought spotify premium for 99ct. Spotify has already taken the money, but did not send a purchase confirmation. Moreover i am still not able to use my premium account. what can i do? best greetingsMatti

  • Visitor
  • Hello everybody, about 24h ago, i bought spotify premium for 99ct. Spotify has already taken the money, but did not send a purchase confirmation. Moreover i am still not able to use my premium accou...
  • danielleass
  • Newbie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Mi cuenta premium desapareció.

Tengo premium, y solo desapareció. ¿Como puedo resolver este problema?

  • Newbie
  • Tengo premium, y solo desapareció. ¿Como puedo resolver este problema?
  • joseariveraDALB
  • Newbie
  • 465 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 465 Views
  • 1 replies
  • 1 likes

Payment via Mobile

I'm from Philippines and I want to pay subscription via Moile using Smart sim and I can't find it in other offers.Any help?

  • Casual Listener
  • I'm from Philippines and I want to pay subscription via Moile using Smart sim and I can't find it in other offers.Any help?
  • Maxim
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Charged me twice on my credit card for registering a premium account at P49

My friend lend her credit card to purchase spotify premium promo at P49. So I have 2 existing spotify accounts which I wanted to be on premium. The first one has successfully registered to premium. While my second account had a pop up message saying ...

  • Casual Listener
  • My friend lend her credit card to purchase spotify premium promo at P49. So I have 2 existing spotify accounts which I wanted to be on premium. The first one has successfully registered to premium. W...
  • Rainer26
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes