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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82310 Views

9 replies

2 likes

Account
Login
  • 82310 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657969 Views

13 replies

4 likes

Account
  • 657969 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739364 Views

18 replies

29 likes

  • 739364 Views
  • 18 replies
  • 29 likes

Superuser Contribution Pagamento spotify premiu

Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...

Casual Listener

Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...

gabrielx0506

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Facebook-Spotify Link with new Update

Since my desktop Spotify app updated yesterday, I've had trouble sharing songs, I specifically want to share on Facebook. I'll click "Share" on the song, then click the Facebook icon, which takes me to "Share Settings". Since I created my account wit...

Newbie

Since my desktop Spotify app updated yesterday, I've had trouble sharing songs, I specifically want to share on Facebook. I'll click "Share" on the song, then click the Facebook icon, which takes me ...

177 Views

0 replies

0 likes

Account
  • 177 Views
  • 0 replies
  • 0 likes

Charged for the wrong plan

My Family Premium Spotify was paused due to failure in my payment methods, and spotify said that when I changed it, it would be resumed. I changed it, but spotify charged me for the Individual Premium plan not the family one. I do not want to be char...

Newbie

My Family Premium Spotify was paused due to failure in my payment methods, and spotify said that when I changed it, it would be resumed.   I changed it, but spotify charged me for the Individu...

crematedman

Community Legend

310 Views

1 replies

0 likes

Account
Premium
Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Unable to pay with iDeal for Headspace offer

I would really like to buy the Spotify Premium + Headspace offer. But I don't see the option to pay with iDeal for this offer. This option was available for buying my current Spotify Premium subscription. I don't have a creditcard or PayPal so right ...

Casual Listener

I would really like to buy the Spotify Premium + Headspace offer. But I don't see the option to pay with iDeal for this offer. This option was available for buying my current Spotify Premium subscrip...

EthanS1

Community Legend

473 Views

1 replies

0 likes

Other
Premium
Subscription
  • 473 Views
  • 1 replies
  • 0 likes

Why was I charged $10.59

I just looked over my bank statements and have been chared $10.59 to my spotify account. Ive never used my visa on my spotify and would like to know how long this has beeing going on and Id like my money back. I dont have premuim at all either i stil...

Newbie

I just looked over my bank statements and have been chared $10.59 to my spotify account. Ive never used my visa on my spotify and would like to know how long this has beeing going on and Id like my m...

Mattosaurus

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Buying spotify premium from another country

Hello there, i am currently studying in switzerland but Im from Malaysia. Can I buy spotify premium using the Malaysia plan which is rm3 for the first 3 months and then rm14.90 for the following months and use that plan in switzerland? Will the spoti...

Newbie

Hello there, i am currently studying in switzerland but Im from Malaysia. Can I buy spotify premium using the Malaysia plan which is rm3 for the first 3 months and then rm14.90 for the following mont...

crematedman

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

I lost my premium subscription when it should last a year

I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my account I just lost my premium subscription.

Newbie

I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my ac...

RodrigoPalma

Roadie

322 Views

1 replies

0 likes

Android
  • 322 Views
  • 1 replies
  • 0 likes

Changed twice every month!

Hi Spotify, you have been charging me twice a month every month without fail, with about 3days between. I'm really not happy about it and finding that you don't even have a helpline is completely ridiculous. How do I or rather yourselfs stop this.

Newbie

Hi Spotify, you have been charging me twice a month every month without fail, with about 3days between. I'm really not happy about it and finding that you don't even have a helpline is completely rid...

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mistakenly cancel the family premium plan

I misunderstood some of the instructions and I just clicked cancel the family premium plan and downgraded to the premium plan that can only be used by myself. So does it mean that for this month the single premium plan cost 9.99 or the system will au...

Newbie

I misunderstood some of the instructions and I just clicked cancel the family premium plan and downgraded to the premium plan that can only be used by myself. So does it mean that for this month the ...

RodrigoPalma

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

double payments

I signed up for premium a couple of months ago however since I applied my student discount i'm being charged both the £9.99 and the £4.99 every month

Newbie

I signed up for premium a couple of months ago however since I applied my student discount i'm being charged both the £9.99 and the £4.99 every month

crematedman

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Solved!! My Spotify keeps starting over all the time!

My Spotify keeps starting over all the time!Have a Premium account on laptop. Have tried upgrade, but didn´t help.

Casual Listener

My Spotify keeps starting over all the time! Have a Premium account on laptop. Have tried upgrade, but didn´t help.  

Nico

Community Legend

1436 Views

3 replies

0 likes

  • 1436 Views
  • 3 replies
  • 0 likes

Why was I charged for $9.99

This clearly says for 0.99 I can sign up for 3 months. So why was my card charged 9.99

Casual Listener

This clearly says for 0.99 I can sign up for 3 months. So why was my card charged 9.99

tinab0t

Newbie

541 Views

6 replies

0 likes

  • 541 Views
  • 6 replies
  • 0 likes

Solved!! Play on shared device with Spotify Family

So i recently upgraded to Spotify Family so my Wife and I can listen simultaneously.We both have smartphones and love the "Play on other Device" feature to remotely control our PCs. Our problem is that we have one shared PC in our living room with go...

Newbie

So i recently upgraded to Spotify Family so my Wife and I can listen simultaneously. We both have smartphones and love the "Play on other Device" feature to remotely control our PCs.   O...

Nickeluli

Casual Listener

6610 Views

8 replies

3 likes

Account
Other
Premium
  • 6610 Views
  • 8 replies
  • 3 likes

Premium account

I paid for the Premium account two days ago. But I still have a free account on my profile. Why did not I get a Premium account even though I paid? As soon as possible I would like my account to be researched and returned to me. Help please

Newbie

I paid for the Premium account two days ago. But I still have a free account on my profile. Why did not I get a Premium account even though I paid? As soon as possible I would like my account to be r...

Maxim

Spotify Star

272 Views

1 replies

0 likes

Account
Free
Premium
  • 272 Views
  • 1 replies
  • 0 likes

Im not recieving any pin

Everytime I use my load to pay for my premium I don't recieve any pin right away. Help pls!

Newbie

Everytime I use my load to pay for my premium I don't recieve any pin right away. Help pls!

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Solved!! Two Accounts

Hi I have two account. One is for personal use and the other i use for the office that everyone has acsses to. I treid to add a playlist i was creating on my personal one to the office one and once i linked it to facebook it merged the two and now i ...

Newbie

Hi   I have two account. One is for personal use and the other i use for the office that everyone has acsses to. I treid to add a playlist i was creating on my personal one to the office one a...

crematedman

Community Legend

300 Views

1 replies

0 likes

Account
Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Still charged for free subscription

Hi,I'm on a free subscription although I've still been charged from my account? I can't find the contact form - it doesn't seem to work when I press the link and I'm not sure where I'm supposed to reach help. Thanks Erica

Visitor

Hi, I'm on a free subscription although I've still been charged from my account? I can't find the contact form - it doesn't seem to work when I press the link and I'm not sure where I'm supposed to ...

Mattosaurus

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Premium subscription through rogers yet account says free. what to do?

Hi there I need help. I got subscription for premium spotify from rogers but my spotify still sayd free. I logged in and out stil says it. Even on the computer.

Newbie

Hi there I need help. I got subscription for premium spotify from rogers but my spotify still sayd free. I logged in and out stil says it. Even on the computer.

Maxim

Spotify Star

181 Views

1 replies

0 likes

Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, synced, and reinstalled, but not getting Premium

I already paid for Premium using my ATM account, logged into my account several times, and I even reinstalled the app, but why am I still not getting Premium?

Newbie

I already paid for Premium using my ATM account, logged into my account several times, and I even reinstalled the app, but why am I still not getting Premium?

RodrigoPalma

Roadie

220 Views

1 replies

0 likes

Account
Premium
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Delete my account

I want to delete my account. I will be signing up for Apple Music so I won't need Spotify anymore. I don't want my email to be stuck on my Spotify account anymore so if you could delete it that would be great!

Visitor

I want to delete my account. I will be signing up for Apple Music so I won't need Spotify anymore. I don't want my email to be stuck on my Spotify account anymore so if you could delete it that would...

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes