Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4263 Views
  • 0 replies
  • 9 likes
  • Security
  • 4263 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462964 Views
  • 974 replies
  • 110 likes
  • Account
  • 462964 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204865 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204865 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112782 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112782 Views
  • 72 replies
  • 12 likes

Someones has hacked my account.

Hi, First I stared noticing that there were songs I didn´t listen. Then my profile picture changed. And then I had to compete with different "devices" (phones) to use my account. I´ve always use my FB as login. I changed de FB password and "kicked ou...

  • Casual Listener
  • Hi,   First I stared noticing that there were songs I didn´t  listen. Then my profile picture changed. And then I had to compete with different "devices" (phones) to use my account. &nbs...
  • ygitman
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Spotify Family - when children are under 13

I've been thinking of upgrading from Premium to Family to allow my children to have their own music. 2 questions: 1) the kids are 6 & 9 - will I be able to set them up with them being under 13?2) are there parental controls to prevent the play of "ex...

  • Casual Listener
  • I've been thinking of upgrading from Premium to Family to allow my children to have their own music. 2 questions:   1) the kids are 6 & 9 - will I be able to set them up with them being un...
  • jhanawald
  • Newbie
  • 827 Views
  • 1 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 827 Views
  • 1 replies
  • 2 likes

Account was deleted.

I was suddenly unable to log into my premium account. I have made a new one now, but my old playlists are gone.Is there anyway to get them back?

  • Casual Listener
  • I was suddenly unable to log into my premium account. I have made a new one now, but my old playlists are gone. Is there anyway to get them back?
  • kirashi
  • Community Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 237 Views
  • 3 replies
  • 0 likes

Student Discounts for College Students

Hi, I recently just made a subscription with a 6 month gift card for Spotify premium, but never figured out how to log in as a college student. Is there any way I could log in now and still get the discount with this new premium account? If so how?Th...

  • Newbie
  • Hi, I recently just made a subscription with a 6 month gift card for Spotify premium, but never figured out how to log in as a college student. Is there any way I could log in now and still get the d...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify pausing because it is being used somewhere else...

Hi, I keep getting the error of this spotify account is being used somewhere else, I have both reset my password and used the log out of all other devices feature. I have also recently use my spotify account in a sonos player, would this be an issue ...

  • Newbie
  • Hi,    I keep getting the error of this spotify account is being used somewhere else, I have both reset my password and used the log out of all other devices feature.  I have also re...
  • steph_holly
  • Newbie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listen aboard

So I am from Mexico and my brother recently got the Family premium plan. I am out of the country and I can't log in my account because I think I have to change my location but Premium won't work if I do that. Any ideas?

  • Newbie
  • So I am from Mexico and my brother recently got the Family premium plan. I am out of the country and I can't log in my account because I think I have to change my location but Premium won't work if I...
  • MonicaM_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment after moving to Family subscription

After creating family suscription, one of the family members who already had premium subscription has been charged for January 2017. That meens that he have payed for January 2017 even though it is moved to the family subscription before January 2017...

  • Newbie
  • After creating family suscription, one of the family members who already had premium subscription has been charged for January 2017. That meens that he have payed for January 2017 even...
  • MonicaM_Bogota
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Not Receiving Discover Weekly After 3 Weeks?

I am having the same problem except I am a subscriber to the family plan. My husband has received his DW and I haven't. Not sure what the issue is. I have been on the lookout for it since I signed up due to all of the hype about it and have checked e...

  • Casual Listener
  • I am having the same problem except I am a subscriber to the family plan. My husband has received his DW and I haven't. Not sure what the issue is. I have been on the lookout for it since I signed up...
  • lordlyleech
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 2 replies
  • 0 likes

Superuser Contribution Will not allow premium

I keep trying to pay with my debit card and I know I have money but it will not let me pay. It just says account invalid when it isn't. I've also tried to use other forms of payment and it didn't work either. Help me please?

  • Newbie
  • I keep trying to pay with my debit card and I know I have money but it will not let me pay. It just says account invalid when it isn't. I've also tried to use other forms of payment and it didn't wor...
  • MonicaM_Bogota
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

Hey ive got a problem. I had an acoount with premium on spotify and today my facebook got blocked. My spotify account was connected with facebook but not with email adress. My premium was for 3 months. I dont know what to do. The premium is still act...

  • Newbie
  • Hey ive got a problem. I had an acoount with premium on spotify and today my facebook got blocked. My spotify account was connected with facebook but not with email adress. My premium was for 3 month...
  • MonicaM_Bogota
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • Login
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't login in

HI i was using my fb account to login spotify but last week i deactivated my fb accountknow i can't login in to spotify. now i try to sign up in spotify with the email it say email is alright used and if i go to login and forgot my password it say (i...

  • Newbie
  • HI i was using my fb account to login spotify but last week i deactivated my fb account know i can't login in to spotify. now i try to sign up in spotify with the email it say email is alright used ...
  • MonicaM_Bogota
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium is Gone

Hey, my Premium Spotify Account became Free Member, I don't know how this happen. I also tried to re-login but it did not solve the problem. I bought Premium Spotify Account for 0,99 Turkish Liras for 3 months, 2 weeks ago.

  • Newbie
  • Hey, my Premium Spotify Account became Free Member, I don't know how this happen. I also tried to re-login but it did not solve the problem. I bought Premium Spotify Account for 0,99 Turkish Liras fo...
  • MonicaM_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! switching from individual Sprint Spotify accounts to Family plan

I have Spotify Premium and two of my kids living at home have Premium. we all have accounts through Sprint. I would like to switch to the Family plan but when trying to switch the Web site said to contact customer care because our subscriptions are t...

  • Newbie
  • I have Spotify Premium and two of my kids living at home have Premium. we all have accounts through Sprint. I would like to switch to the Family plan but when trying to switch the Web site said to co...
  • Maxim
  • Spotify Star
  • 1550 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged for standard preumim suddenly eventhough i've had the student discount

i subscribed to the student discount a while ago and i have been charged correctly in the past. Now it is is charging me for the standard rate for premium and i dont know why or how to fix it. It says i should have recieved an email to renew it but t...

  • Newbie
  • i subscribed to the student discount a while ago and i have been charged correctly in the past.  Now it is is charging me for the standard rate for premium and i dont know why or how t...
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Premium - 3 months for $0.99

Hello, Today, I saw that there was a $0.99 for 3 months of Premium subscription promotion... I pressed "try premium" (or something similar), but via the app, thinking that this is how I could sign up for this promotion, but it seems to have given me ...

  • Newbie
  • Hello,   Today, I saw that there was a $0.99 for 3 months of Premium subscription promotion... I pressed "try premium" (or something similar), but via the app, thinking that this is how I...
  • wkaram
  • Newbie
  • 686 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 686 Views
  • 2 replies
  • 0 likes

Superuser Contribution Delete Old Account

So a couple of months ago I got a new e-mail address: ****************@gmail.com, and this is the e-mail address I currently use for my new Spotify account. When I got this new e-mail address I contacted Spotify to cancel my old Spotify account I use...

  • Newbie
  • So a couple of months ago I got a new e-mail address: ****************@gmail.com, and this is the e-mail address I currently use for my new Spotify account. When I got this new e-mail address I conta...
  • MonicaM_Bogota
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Transferring Account Info

I've got two accounts, one connected through Facebook, one not, and the one connected through Facebook is connected to a Facebook account I don't have access to. I want my information transferred from my old account to my new one, especially because ...

  • Newbie
  • I've got two accounts, one connected through Facebook, one not, and the one connected through Facebook is connected to a Facebook account I don't have access to. I want my information transferred fro...
  • PilotAC
  • Community Legend
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

3 months for 99 cents offer

Hello, I wanted to buy the special offer of 3 months premium for 99 cents.So i clicked on the button on the homepage of spotify.I paid it, but something went wrong.I paid the full price for 3 months.So, can i get my money back from Spotify?

  • Regular
  • Hello,  I wanted to buy the special offer of 3 months premium for 99 cents. So i clicked on the button on the homepage of spotify. I paid it, but something went wrong. I paid the full price ...
  • Maxim
  • Spotify Star
  • 691 Views
  • 9 replies
  • 0 likes
  • Premium
    Subscription
  • 691 Views
  • 9 replies
  • 0 likes

Account has been hacked and cannot recover

Our main account has been hacked and we cannt recover it since the email has been changed. I filled out the contact form however it says it will be emailing the "new" emaila ddres that is not ours. We were able to get logged in here by logging throug...

  • Casual Listener
  • Our main account has been hacked and we cannt recover it since the email has been changed.  I filled out the contact form however it says it will be emailing the "new" emaila ddres that is not o...
  • OviiiOne
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login

I cannot login to my account: it does not allow to get access via facebook account; when I choose an option to restore password, they say that the email does not exist...I re-installed spotify, however it did not help! Sometimes on the spotify.com wh...

  • Newbie
  • I cannot login to my account: it does not allow to get access via facebook account; when I choose an option to restore password, they say that the email does not exist... I re-installed spotify, how...
  • MaryS
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes