Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello all at Spotify. I upgraded to premium through what I thought was my Spotify account, but it sent the receipt to my email not associated with my Spotify. After logging in, it said that 8 was not a premium member, despite being charged. So I upgr...
Hei Min kone Gitte Heggedal Kjos har invitert meg til Premium Family. Når jeg logger inn på nett så viser kontoen min at jeg er medlem av den gruppen. Men når jeg logger inn på min mobil står det at jeg har Free. Hva skal jeg gjøre?
Hello,I change my premium account to the premium family. After adding my girlfriend to the list of family members she got that registration email.She registered herself and send me the attached screenshot.The screenshot irritates she and me because o...
I signed up for Spotify Premium that gets to be automatically charged together with my Smart Postpaid account. I regularly pay the bill being charged to me every month (that includes my postpaid bill and spotify premium subscription) and I am really ...
Can someone help please, my wife has an old Spotify account and today I created a family account and went to invite her. When I did, she attempted to log on to accept the invite but was told "It looks like you are using your Facebook credentials to l...
Somehow, Spotify deleted many songs off of my playlist. I know about the Recover Playlist option, but my playlist doesn't show up under there since it wasn't deleted in it's entirety. I also can't "undo" it with Ctrl Z. Is there a way for me to rever...
Hope someone can help me. I wanted to get my dad a 12 month subscription but also create an account for him so I can have all his music setup for him for Christmas Day. So not to give the game away, I used my own email address as the recipient. (Not ...
Hello everybody! I have applied to verify my artist profile on Spotify but I haven't yet got verified. I even sent a second verification request and contacted support 2 times but I haven't got any answer. Could someone help me with this? my artist sp...
Fiz assinatura premium e foi cobrada 1,99$ e 16,90$ como estornar o valor maior
Hello, I have notice that Spotify is offering a promotion where I can get 3 months of premium for $9.99. I have received a gift card for 3 months of premium during the holidays. This is my question, can I subscribe using the promotion then redeem my ...
I signed up yesterday for annual premium subscription. I thought I was doing the family subscription. I want to cancel annual premium subscription so that I can start the family subscription. Thank you.
Ok so I'm pretty sad becuse I didn't receive my stats in my e-mail. After investigating I found a post that said you needed these things:Have opted into News & Offers email notifications.Have enough listening history from January – late October for u...
Hello.I have forgotten my password, and the email that is written on my accont, os wrong. Can someone help me please?
Hi. My sister bought me a spotify e-card for christmas and I'm not sure how to redeem it. I already have a spotify account and I've always used the free version. She gave me all the details of the purchase including the email confirmation they sent h...
I didn't enable emails from spotify til late last night. I have been waiting for the whole my year thing for a while now and im afraid I wont get it now. Is there a way for me to see this?
I have been enjoying the student discount for quite sometime. This past month, I received a new credit card, and because my old card was on file, the payment for the month failed and I was kicked off of my Premium membership. I tried to sign up for t...
HiSo I accidentally did the .99 cent offer on my other Spotify account that I don't use. I cancelled it and it refunded but I tried to do it on the account that I currently use and it charged me the $.99 then it said I already used this offer and now...
Whenever I try logging into my Spotify on Playstation, it won't let me. It says its already linked with the account, yet I'm LOGGING IN. So I'm my phone I have to connect to it manually. But it's tiresome to do and I'd rather just use my phone otherw...