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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

288065 Views

529 replies

34 likes

Account
Free
  • 288065 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13644 Views

6 replies

11 likes

Security
  • 13644 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540637 Views

990 replies

114 likes

Account
  • 540637 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129620 Views

74 replies

12 likes

Account
Login
Premium
  • 129620 Views
  • 74 replies
  • 12 likes

Connect with other Spotify Users

I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him. How do we connect?

Newbie

I would like to share a playlist with another spotify user - we are both on, but he cannot see me on spotify and I cannot see him.  How do we connect?  

ErikG

Roadie

979 Views

1 replies

0 likes

  • 979 Views
  • 1 replies
  • 0 likes

Cancel my premium

How do I cancel my premium because I dont want it no more and don't wanna be charged

Casual Listener

How do I cancel my premium because I dont want it no more and don't wanna be charged   

Dreadlord

Community Legend

291 Views

1 replies

0 likes

Premium
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! sp

T

Newbie

T

user-removed

Not applicable

374 Views

2 replies

0 likes

Unlimited
  • 374 Views
  • 2 replies
  • 0 likes

Facebook was deactivated

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

Casual Listener

My old Facebook account was deactivated by facebook not me, i was a premium member through this account how can i switch the old premium membership to my new account?

Catee

Community Legend

282 Views

5 replies

0 likes

  • 282 Views
  • 5 replies
  • 0 likes

Spotify family link does not work

The botton in the mail my daughter gets when I invite her to join Spotify familiy sents her to the regular login page, where there is no option to use the invitation code.

Casual Listener

The botton in the mail my daughter gets when I invite her to join Spotify familiy sents her to the regular login page, where there is no option to use the invitation code.

Bittencourt

Spotify Star

491 Views

6 replies

0 likes

  • 491 Views
  • 6 replies
  • 0 likes

My account has not been reactivated

I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatically.

Newbie

I paid on iTunes for one month of family Premium. I have yet to have it activated after several trips through "help" flow and a bunch of useless emails. It usually activates instantly and automatical...

Catee

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment details

Help, I've been trying to update my spotify payment thru mobile phone number account (Phil), it says it has texted me the pin number needed for update unfortunately i haven't received any yet.

Newbie

Help, I've been trying to update my spotify payment thru mobile phone number account (Phil), it says it has texted me the pin number needed for update unfortunately i haven't received any yet.

MonicaM_Bogota

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Spotify premium through spark?

Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?

Newbie

Sporify premium isn't working even though I've set it up through my spark account. Anyone know how to fix this?

osornios

Spotify Star

4377 Views

8 replies

0 likes

  • 4377 Views
  • 8 replies
  • 0 likes

Superuser Contribution Removing member from Spotify Family

Hi, I've been trying to remove a member from spotify family however it is not letting me. Every time I click on the profile it says the page is sleeping? However I can click on the other profiles with no issues? How can I remove this member from the ...

Newbie

Hi,   I've been trying to remove a member from spotify family however it is not letting me.  Every time I click on the profile it says the page is sleeping? However I can click on the oth...

MonicaM_Bogota

Roadie

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution paid but don't get full service yet

I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far. There's a note on spotify keeps reminding me of "being premium member'...

Newbie

I’m confronting a situation that I’m charged 149$ NTD per month, but I’m still not a premium user (a free edition user). It means that I didn’t get full service on Spotify so far.  There's a not...

MonicaM_Bogota

Roadie

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

Refusal of card

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

Newbie

Hello. I tried to install the premium Spotify but it didn't accept any of my cards for payment (both of them have enough money). What shall I do?

Bittencourt

Spotify Star

172 Views

1 replies

0 likes

Account
Premium
Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Received receipt for premium subscription.... except I never signed up!

Hi, I just received an email receipt thanking me for signing up with a premium subscription but I never upgraded. The email even includes partial credit card information. I haven't used my free account in months. Someone has upgraded using my email I...

Newbie

Hi, I just received an email receipt thanking me for signing up with a premium subscription but I never upgraded. The email even includes partial credit card information. I haven't used my free accou...

MonicaM_Bogota

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgotten Account

Hello, I'm getting charged for a monthly Premium account which when logging into Spotify doesn't seem to be the account (as the one I have is free). So.... I've tried EVERY email, username, facebook, spell, wish and happy thought I can muster to try ...

Newbie

Hello,   I'm getting charged for a monthly Premium account which when logging into Spotify doesn't seem to be the account (as the one I have is free).   So.... I've tried EVERY email, u...

mworthingt

Newbie

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change facebook account

Account was created, and my sister was connected to my account to her facebook. I can't exit from her facebook, and enter to my. Everytime when I disconnect from facebook and connecting, connected to her facebook. Account was created without facebook...

Newbie

Account was created, and my sister was connected to my account to her facebook. I can't exit from her facebook, and enter to my. Everytime when I disconnect from facebook and connecting, connect...

MonicaM_Bogota

Roadie

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

Premium Account for my wife

Hi everybody: I need to know if my premium account let me get other independent account for other person. I mean, not to add one other device with my account but to create and use other new account with other device, or that service it´s only for pre...

Casual Listener

Hi everybody:   I need to know if my premium account let me get other independent account for other person. I mean, not to add one other device with my account but to create and use ...

alerestrepor

Casual Listener

306 Views

4 replies

0 likes

  • 306 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify's been robbing me

Spotify has been charging me for premium the last couple months. However, I haven't had premium on my account ever. I tried to get it once, but spotify never granted it to me. Why is spotify robbing me of my money?

Newbie

Spotify has been charging me for premium the last couple months. However, I haven't had premium on my account ever. I tried to get it once, but spotify never granted it to me. Why is spotify robbing ...

MonicaM_Bogota

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription Problem

I have been a Spotify member for many years with no issues what so ever. This month I got an email saying there was an issue with my payment. I have gone online to check my account and it shows I owe a payment for a Family Premium Subscription, but I...

Newbie

I have been a Spotify member for many years with no issues what so ever. This month I got an email saying there was an issue with my payment. I have gone online to check my account and it shows I owe...

MonicaM_Bogota

Roadie

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Solved!! E-Mail doesn't exist anymore

Hey, I used my Facebook account in the past for connecting to my Spotify account. After I deleted my Facebook I opened a new account with my university email address to log in. This email does not exist anymore. I am also not able to read emails in t...

Casual Listener

Hey, I used my Facebook account in the past for connecting to my Spotify account. After I deleted my Facebook I opened a new account with my university email address to log in. This email does not ex...

Eriii_91

Casual Listener

3843 Views

2 replies

0 likes

  • 3843 Views
  • 2 replies
  • 0 likes