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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155637 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155637 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10580 Views
  • 3 replies
  • 10 likes
  • Security
  • 10580 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506033 Views
  • 985 replies
  • 112 likes
  • Account
  • 506033 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124394 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124394 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Premium

Hey, I upgraded to Premium, it worked for a couple of days but now it is saying on my iPhone on the app that I don't have Premium but online it says I have it. I tried logging out and logging back in and uninstalling the app but it still says the sam...

  • Casual Listener
  • Hey,  I upgraded to Premium, it worked for a couple of days but now it is saying on my iPhone on the app that I don't have Premium but online it says I have it. I tried logging out and logging ...
  • jessmccormack
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

I CAN'T LOG OUT

I can't log out of the website. I've done the sign out of all devices, and the normal log out. None of them work. Also on the desktop app I can't sign in. This is extremely frustruating. Spotify...c'mon....

  • Casual Listener
  • I can't log out of the website. I've done the sign out of all devices, and the normal log out. None of them work. Also on the desktop app I can't sign in. This is extremely frustruating. Spotify...c'...
  • TrexIzzy
  • Casual Listener
  • 3267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 3267 Views
  • 2 replies
  • 0 likes

Family Premium Separating the Art...

Hello- As a family premium member I would like to suggest to Spotify that if my daughter is listening to her **bleep** music that I don't get music suggestions with her **bleep** as reference when on my account. She has ruined my listening experience...

  • Newbie
  • Hello-  As a family premium member I would like to suggest to Spotify that if my daughter is listening to her **bleep** music that I don't get music suggestions with her **bleep** as reference w...
  • Jacob
  • Community Legend
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Solved!! All playlist deleted while facebook account linking

Hello everyone! My problem is: i created a new spotify only account, because i needed an other, and I accidentally clicked the facebook connect. Now I don't have the other account and at least 4-5 playlists. What can I do? Thanks in advance!

  • Regular
  • Hello everyone!   My problem is: i created a new spotify only account, because i needed an other, and I accidentally clicked the facebook connect. Now I don't have the other account and at lea...
  • csassz88
  • Regular
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account da disattivare

Buonasera, ho un account a nome della mia ex fidanzata (che si è registrata con il suo account facebook) ma il pagamento è autorizzato sulla mia carta di credito. Non avendo più rapporti con lei e non riuscendo ad entrare sull'account Spotify in modo...

  • Casual Listener
  • Buonasera, ho un account a nome della mia ex fidanzata (che si è registrata con il suo account facebook) ma il pagamento è autorizzato sulla mia carta di credito. Non avendo più rapporti con lei e no...
  • Andyj10
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • Account
  • 325 Views
  • 2 replies
  • 0 likes

Keep charging me

I have been charged multiple times for a subscription I cancelled months ago. Have tried to get help multiple times and some how there is no way to get in touch with any humans. No phone numbers to call and I only get automated email replies. VERY di...

  • Visitor
  • I have been charged multiple times for a subscription I cancelled months ago. Have tried to get help multiple times and some how there is no way to get in touch with any humans. No phone numbers to c...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! How long will it take to receive a reply from Spotify Fan Insights

Hey everyone, I've submitted a request to get my Fan Insights account for my band thee days ago... I wonder, for the ones who already got their account, how long did it take for you to be accepted after submitting a request? Thanks alot! Peter

  • Casual Listener
  • Hey everyone,   I've submitted a request to get my Fan Insights account for my band thee days ago... I wonder, for the ones who already got their account, how long did it take for you to be ac...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 299 Views
  • 1 replies
  • 0 likes

3m/9.99 coupon

Hello Spotify,I was on vacation and i missed the 3 months for 9.99 and i saw it at my email only when i returned.Could you send me invititation to my email or in some other way, please? Thank you for your positive response T

  • Newbie
  • Hello Spotify, I was on vacation and i missed the 3 months for 9.99 and i saw it at my email only when i returned. Could you send me invititation to my email or in some other way, please?   ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Need help with Premium Family Plan invite

My son and I can't both use Spotify at the same time. He set up Spotify on his iPhone using my user/password before receiving an invite so I tried inviting him but when opening the link from the invite it says he already has an account. Do we need to...

  • Newbie
  • My son and I can't both use Spotify at the same time. He set up Spotify on his iPhone using my user/password before receiving an invite so I tried inviting him but when opening the link from the invi...
  • ErikG
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

a code for familiar suscription invitation

It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do? please help!

  • Newbie
  • It asks my relatives to enter a code in the invitation and they do not got one and neither do I, what do I do?  please help!
  • ErikG
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Paid for premium but not getting it.

Hi! I paid for my monthly subscription with an itunes card like i always have done but i still have free.on my itunes acount it shows i have paid for premium but when i log into my app it still on free.Ive tryed loging in and out, uninstalling and re...

  • Casual Listener
  • Hi! I paid for my monthly subscription with an itunes card like i always have done but i still have free.on my itunes acount it shows i have paid for premium but when i log into my app it still on fr...
  • ErickRGuetta
  • Community Legend
  • 386 Views
  • 8 replies
  • 0 likes
  • Premium
  • 386 Views
  • 8 replies
  • 0 likes

Paid but didn't get premium

So I payed for my premium and my payment has gone through... but I still am on free.

  • Casual Listener
  • So I payed for my premium and my payment has gone through... but I still am on free.
  • jneal
  • Casual Listener
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

¿Y los supuestos 3 meses gratis de Spotify?

Hace un mes me salió una promoción de Spotify donde te daban 3 meses gratis de premium pagando solo una vez.....el día de hoy se me acabo el premium y no respetaron los 3 meses de su promoción

  • Casual Listener
  • Hace un mes me salió una promoción de Spotify donde te daban 3 meses gratis de premium pagando solo una vez.....el día de hoy se me acabo el premium y no respetaron los 3 meses de su promoción
  • monlexis
  • Casual Listener
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Payment foe premium does not work

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

  • Casual Listener
  • I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.
  • Punitdesai0897
  • Casual Listener
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Falsely Charged For 2 Premium Accounts

Hello Spotify Community, About three weeks ago I decided to join spotify in Australia. The premium trial was $0.99 for three months which I thought was a good idea. I signed up and am currently on a premium tril which works fine and I am generally ha...

  • Newbie
  • Hello Spotify Community,   About three weeks ago I decided to join spotify in Australia.   The premium trial was $0.99 for three months which I thought was a good idea. I signed up and ...
  • ErikG
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

App is not upgrading

I have paid for a monthly subscription for premium but my account is not upgrading?

  • Casual Listener
  • I have paid for a monthly subscription for premium but my account is not upgrading?
  • ErikG
  • Roadie
  • 207 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution Medio de Pago

Quiero tener premium pero con tarjeta de débito

  • Newbie
  • Quiero tener premium pero con tarjeta de débito
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! ayuda en español

Como puede ser hace una hora q estoy buscando ayuda y no hay nada en español¡¡¡ algo paso que me siguen cobrando los 36 pesos y no tengo el servicio premiun tuve problemas con la contraseña volví a descargar la app. Y sigue sin aparecer .....es una v...

  • Newbie
  • Como puede ser hace una hora q estoy buscando ayuda y no hay nada en español¡¡¡ algo paso que me siguen cobrando los 36 pesos y no tengo el servicio premiun tuve problemas con la contraseña volví a d...
  • EmilyJMC11
  • Newbie
  • 1243 Views
  • 18 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1243 Views
  • 18 replies
  • 0 likes

Superuser Contribution Have Premium says Free

I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says free and does not let me download or choose the so...

  • Casual Listener
  • I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says...
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Subscription
    Unlimited
  • 178 Views
  • 1 replies
  • 0 likes