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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81086 Views

9 replies

2 likes

Account
Login
  • 81086 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655804 Views

13 replies

4 likes

Account
  • 655804 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736616 Views

18 replies

29 likes

  • 736616 Views
  • 18 replies
  • 29 likes

Solved!! Login problem!

My Spotify account won't work because I downloaded the app when I was in Canada and now I'm getting a message saying login fail "you can only use Spotify abroad for 14 days" but I'm back in the U.S. and I live here !! Help ASAP!

Casual Listener

My Spotify account won't work because I downloaded the app when I was in Canada and now I'm getting a message saying login fail "you can only use Spotify abroad for 14 days" but I'm back in the U.S. ...

Kvarias

Casual Listener

654 Views

3 replies

1 likes

Account
  • 654 Views
  • 3 replies
  • 1 likes

Solved!! Upgrade to Family

Happy Holidays Spotifiers!! Quick Question, I read and understand the family plan deal.. but here is the thing, for a gift I wanted to give my 4 kids and wife spotify. its legit and they are all family, one of the kids is not at my physical address, ...

Casual Listener

Happy Holidays Spotifiers!!   Quick Question, I read and understand the family plan deal.. but here is the thing, for a gift I wanted to give my 4 kids and wife spotify. its legit and they are...

Bittencourt

Spotify Star

485 Views

3 replies

0 likes

  • 485 Views
  • 3 replies
  • 0 likes

Solved!! Pague 9.99 por 3 meses pero no me dieron los meses

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

Newbie

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

Bittencourt

Spotify Star

695 Views

4 replies

0 likes

  • 695 Views
  • 4 replies
  • 0 likes

Vodafone + Spotify

I recently upgraded my Vodafone tariff and again was given Spotify Premium. On my previous tariff I had no problem at all, but since my recent upgrade 2 weeks ago, my Spotify Premium has downgraded itself to Basic when the app updated. I am currently...

Newbie

I recently upgraded my Vodafone tariff and again was given Spotify Premium.  On my previous tariff I had no problem at all, but since my recent upgrade 2 weeks ago, my Spotify Premium has downgr...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling a membership from unknown email

Hey all, almost 12 months ago I added a Spotify account to my partners iPod which I billed to my own debit card. I made a new account for it with a different email and password which I have no idea what they are as 6 months ago this iPod got stolen. ...

Newbie

Hey all, almost 12 months ago I added a Spotify account to my partners iPod which I billed to my own debit card. I made a new account for it with a different email and password which I have no idea w...

RodrigoPalma

Roadie

698 Views

2 replies

0 likes

  • 698 Views
  • 2 replies
  • 0 likes

Getting charged by iTunes and Spotify

I originally subscribed to Spotify premium through the iTunes subscription option. It automatically charges me $12.99 a month. I then switched a few months ago to the student plan for $9.99 through the Spotify website. I am being charged both $12.99 ...

Newbie

I originally subscribed to Spotify premium through the iTunes subscription option. It automatically charges me $12.99 a month. I then switched a few months ago to the student plan for $9.99 through t...

Zak6

Newbie

1735 Views

2 replies

0 likes

Premium
Subscription
  • 1735 Views
  • 2 replies
  • 0 likes

Suscripcion premium y familiar

Estimados, contratamos spotify premium anual pensando que era el plan familar, al querer revisar, volvimos a contratar pero con el plan familar ¿con cual plan quedamos activo?Atento a su respuesta,Gracias

Newbie

Estimados, contratamos spotify premium anual pensando que era el plan familar, al querer revisar, volvimos a contratar pero con el plan familar ¿con cual plan quedamos activo? Atento a su respuest...

Bittencourt

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Strange Charge on my Credit Card $14.99, wrong dates and no tax?

Looking in to spotify account history and credit card history I discovered strange charges regarding spotify.On my C.C. account: I see correct charges each monts for 16.00 (14.99 premiunm- plus tax

Newbie

Looking in to spotify account history and credit card history I discovered strange charges regarding spotify. On my C.C. account:   I see correct charges each monts for 16.00 (14.99 premiunm-...

crematedman

Community Legend

3361 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3361 Views
  • 1 replies
  • 0 likes

Premium Account Login

I forgot my password and the email associated with the account is defunct. I sent an email to Spotify customer service and have only received an automated reply. I have a premium account and feel that $10/month, I should get help on the spot. My Spot...

Visitor

 I forgot my password and the email associated with the account is defunct. I sent an email to Spotify customer service and have only received an automated reply. I have a premium account a...

user-removed

Not applicable

966 Views

5 replies

0 likes

Account
Login
Premium
  • 966 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong country, cannot change on profile

I signed up for Spotify while in the United State and now I want to purchase Spotify premium. I literally cannot change my country to Canada and when I go to include my payment my actual postal code doesn't work. I've tried self-troubleshooting and i...

Visitor

I signed up for Spotify while in the United State and now I want to purchase Spotify premium. I literally cannot change my country to Canada and when I go to include my payment my actual postal code ...

RodrigoPalma

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Charged twice in a month 9.99 and student 4.99

Hello. I have been charged twice on 28/11/16 £4.99 and 5/12/16 £9.99. I rencently switched to a student premium but it seems you have still got my old details and I am being charged twice. Can you refund please so I am just paying £4.99 per month. Da...

Newbie

Hello.   I have been charged twice on 28/11/16 £4.99 and 5/12/16 £9.99.  I rencently switched to a student premium but it seems you have still got my old details and I am being charged tw...

crematedman

Community Legend

220 Views

1 replies

0 likes

Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda

No puedo iniciar sesión con Facebook me dice que correo/contraseña no validos que hago?

Newbie

No puedo iniciar sesión con Facebook me dice que correo/contraseña no validos que hago?

RodrigoPalma

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Premium has stopped working

My premium spotify has stopped working, about a a month after setting up my upgrade. Vodafone claim everything is fine at their end, they have reset the subscription and it disconnected after a couple of hours. Is there a problem at the spotify end, ...

Newbie

My premium spotify has stopped working, about a a month after setting up my upgrade. Vodafone claim everything is fine at their end, they have reset the subscription and it disconnected after a coupl...

Bittencourt

Spotify Star

244 Views

1 replies

0 likes

Free
Premium
  • 244 Views
  • 1 replies
  • 0 likes

help dont remember email or password

I had the spotify app my fiancée deleted it and I don't remember my account info and it didn't save on my phone the only account info I could remember was to an old account with no music on it I need help I'm still getting charged for it every month

Casual Listener

I had the spotify app my fiancée deleted it and I don't remember my account info and it didn't save on my phone the only account info I could remember was to an old account with no music on it I need...

jase0711

Casual Listener

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me manda error de que mi tarjeta no pasa

Ya hablé con mi banco y que todo está bien y que no hay ningún mensaje de que hayan intentado hacer el cargo, necesito mi cuenta activa, me urge

Newbie

Ya hablé con mi banco y que todo está bien y que no hay ningún mensaje de que hayan intentado hacer el cargo, necesito mi cuenta activa, me urge

RodrigoPalma

Roadie

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

3 months premium 9.99 euro not available with IDEAL

why is it not possible to take the 3 month premium for 9.99 euro when I want to pay with IDEAL (Netherlands) I do only want to take the 3 month and afterwards I will start using free again, but why do I have to pay by either creditcard/paypal and why...

Newbie

why is it not possible to take the 3 month premium for 9.99 euro when I want to pay with IDEAL (Netherlands) I do only want to take the 3 month and afterwards I will start using free again, but why d...

Jasper111213

Newbie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Troubling connecting Starbucks account to Spotify

Spotify will not allow me to connect to my Starbucks account. I had already used a free subscription account, does that have any affect towards me connecting to a different account?

Newbie

Spotify will not allow me to connect to my Starbucks account. I had already used a free subscription account, does that have any affect towards me connecting to a different account? 

ErickRGuetta

Community Legend

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Can't login to Spotify via the Android app

I am trying to login to Spotify but nothing happens after i key in my userid and pwd. My Moto G phone runs Android 5.1 and i have all the updates installed. Anyone an idea what i can do to be able to use Spotify again? It is not the account itseld as...

Newbie

I am trying to login to Spotify but nothing happens after i key in my userid and pwd. My Moto G phone runs Android 5.1 and i have all the updates installed. Anyone an idea what i can do to be able to...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Deleted my facebookaccount

Hi, I had a spotify premium account that was attached with my facebookaccount. Two days a go I decided to delete my facebookaccount but I totally forgot that my spotify premium account was attached with iT. So now i described myself again for a new s...

Newbie

Hi, I had a spotify premium account that was attached with my facebookaccount. Two days a go I decided to delete my facebookaccount but I totally forgot that my spotify premium account was attached w...

LordRollin

Community Legend

455 Views

1 replies

0 likes

Account
Login
Premium
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing country ...again!

Hi, My spotify account has been being paid for with an irish card, now i have been in the uk foor over 14 days and will be staying here. I still have a couple of days left on my irish subscription but have added a uk card to pay with now its still sa...

Newbie

Hi,   My spotify account has been being paid for with an irish card, now i have been in the uk foor over 14 days and will be staying here. I still have a couple of days left on my irish subscr...

RodrigoPalma

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes