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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287967 Views

529 replies

34 likes

Account
Free
  • 287967 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13641 Views

6 replies

11 likes

Security
  • 13641 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540604 Views

990 replies

114 likes

Account
  • 540604 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129619 Views

74 replies

12 likes

Account
Login
Premium
  • 129619 Views
  • 74 replies
  • 12 likes

Spotify Account Disabled

Hey my name is david and my account username is david_nebula. this morning i recived a emial from spotify saying that my account had been disabled because of a payment refund. This was a surprise because i authorized no such action from my cfedit car...

Casual Listener

Hey my name is david and my account username is david_nebula. this morning i recived a emial from spotify saying that my account had been disabled because of a payment refund. This was a surprise bec...

Hubo

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Need to login without simultaneously logging into Facebook (for work)

I would like to create unlink my account with my Facebook account, or at least have a way to sign in without simultaneously signing into my Facebook account as I'd like to use my Spotify at work and my employer doesn't allow us to use Facebook on wor...

Newbie

I would like to create unlink my account with my Facebook account, or at least have a way to sign in without simultaneously signing into my Facebook account as I'd like to use my Spotify at work and ...

Bittencourt

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscribed then came back to single premium. How will it be billed?

Hi,I am a long-time Premium user. My billing day is the 5th every month. Today, January the 4th, I suscribed toto Family but then realized it would not be possible for us to benefit and decided to cancel it after 15 minutes and come back to premium s...

Casual Listener

Hi, I am a long-time Premium user. My billing day is the 5th every month. Today, January the 4th,  I suscribed toto Family but then realized it would not be possible for us to benefit and ...

nitrato

Casual Listener

244 Views

2 replies

0 likes

Subscription
  • 244 Views
  • 2 replies
  • 0 likes

Spotify Family geht nicht..

Guten Tag Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam: "Sorry! Wir können Dich nicht zu Spotify Family hinzufügen, da Du Spotify Premium aus einem anderen S...

Casual Listener

Guten Tag   Ich habe Spotify Family gekauft und wollte meinen Bruder per Link einladen, als er diesen öffnete, ging es nicht, da folgende Meldung kam:   "Sorry! Wir können Dich nicht zu...

Maxim

Spotify Star

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

I have a gift card for spotify premium, but i can't redeem it?

I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore.The gift card is useable until december 2017.Can somebody help me out ?

Newbie

I have a gift card for 1 month free spotify premium. All I have to do is go to a webside provided by spotify, spotify.com/dk/lgusa, but the page is not working anymore. The gift card is useable unti...

Maxim

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

No Longer a Student

I am no longer a student. I want to upgrade to the higher level of payment but it is not letting me. HELP

Newbie

I am no longer a student. I want to upgrade to the higher level of payment but it is not letting me.  HELP

Maxim

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Student Discount!

I am a college student and my credentials are associated with my Facebook account. However, I would like to deactivate my Facebook and doing so kicks me out of my Spotify. To fix this, I want to create a new Spotify account but it won't allow my coll...

Newbie

I am a college student and my credentials are associated with my Facebook account. However, I would like to deactivate my Facebook and doing so kicks me out of my Spotify. To fix this, I want to crea...

Hubo

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

3 months discount

I ordered a discount which included 3 months music and pay for 1 month. Now only 1 month had expired and im back to being a free member... what went wrong and what can i do about it? I tried looking for some contact or support but this seems the only...

Newbie

I ordered a discount which included 3 months music and pay for 1 month. Now only 1 month had expired and im back to being a free member... what went wrong and what can i do about it? I tried looking ...

Hubo

Community Legend

272 Views

1 replies

1 likes

  • 272 Views
  • 1 replies
  • 1 likes

Spotify displaying my full name AFTER disconnecting from Facebook

Hi!I want to be able to share playlists without revealing my real name, so I disconnected from facebook, re-installed spotify and logged in with my username (I never log in with facebook) but my profile picture and full name is still being displayed....

Casual Listener

Hi! I want to be able to share playlists without revealing my real name, so I disconnected from facebook, re-installed spotify and logged in with my username (I never log in with facebook) but my ...

Maxim

Spotify Star

437 Views

4 replies

0 likes

  • 437 Views
  • 4 replies
  • 0 likes

Umstellung meines Tarifs??

Ich habe bis vor kurzem Spotify Student genutzt. Warum wurde das auf einmal aufgestockt auf 9,99€ obwohl ich immer noch Student bin?

Newbie

Ich habe bis vor kurzem Spotify Student genutzt. Warum wurde das auf einmal aufgestockt auf 9,99€ obwohl ich immer noch Student bin? 

Maxim

Spotify Star

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

Gift card refund?

Gift card bought in one country, cannot be used in others. How do I get a refund?And how do I send a gift card to another person in another country?

Newbie

Gift card bought in one country, cannot be used in others. How do I get a refund? And how do I send a gift card to another person in another country?

Maxim

Spotify Star

309 Views

1 replies

0 likes

Account
Other
  • 309 Views
  • 1 replies
  • 0 likes

Account

Need to change account email. How?

Newbie

Need to change account email. How?

Hubo

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

CANCEL

It wont let me cancel at alli didnt make this account via itunes yet its STILL NOT WORKINGwill go to court if not helped

Visitor

It wont let me cancel at all i didnt make this account via itunes yet its STILL NOT WORKING will go to court if not helped

Jacob

Community Legend

514 Views

4 replies

0 likes

Account
  • 514 Views
  • 4 replies
  • 0 likes

3 maanden spotify

Hoi,Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betalen. Ik heb dus betaald voor 4 maanden, en nu loopt het abboneme...

Newbie

Hoi, Vorige maand heb ik een advertentie gevonden waarbij mij 3 maanden spotify werd aangeboden voor 1 euro. Deze heb ik geactiveerd, en daarnaast moest ik 1 maand het normale tarief betal...

Hubo

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Unable to connect my Spotify account to my last.fm account

Hi, I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I am using the correct username and password but I don't unde...

Newbie

Hi,   I've been trying to connect my Spotify account to my last.fm account, however when I type in my username and password it keeps coming up saying that they are invalid. I know for a fact I...

Steve9991

Newbie

221 Views

1 replies

1 likes

  • 221 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

Casual Listener

I recently payed for a monthly subscription, it's been a couple days and I'm yet to become a premium user, and am still a free user. How do I fix this problem

user-removed

Not applicable

306 Views

3 replies

0 likes

  • 306 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to access my account

Hello!Well as the title says i am unable to acces my account Here's what happened:Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in screen. I entered my account name(i signed up using email and...

Casual Listener

Hello! Well as the title says i am unable to acces my account 🙂 Here's what happened: Everything was fine last week but yesterday when i opened Spotify on my phone it took me to the sign up/in sc...

MiniJane1011

Casual Listener

281 Views

2 replies

0 likes

Account
Login
  • 281 Views
  • 2 replies
  • 0 likes

Can't send music to friends on handheld device

I'm having an issue with the fact that I cannot send music to the people I am following from the Spotify app on my iPhone. I am a Premium Spotify user, not connected to Facebook or any other social networking site. Now, I can send songs and playlists...

Casual Listener

I'm having an issue with the fact that I cannot send music to the people I am following from the Spotify app on my iPhone. I am a Premium Spotify user, not connected to Facebook or any other social n...

jelmer3001

Music Fan

1967 Views

9 replies

6 likes

Premium
  • 1967 Views
  • 9 replies
  • 6 likes

Solved!!Superuser Contribution Family account

My sister got the family account and added me. We live in the same house. But i dont know how and why spotify just changed me to a free acount because they couldnt confirme my address. Now i cant acept her invite again. And i dont know how to verify ...

Casual Listener

My sister got the family account and added me. We live in the same house. But i dont know how and why spotify just changed me to a free acount because they couldnt confirme my address. Now i cant ace...

Biancagoncalves

Casual Listener

562 Views

3 replies

0 likes

  • 562 Views
  • 3 replies
  • 0 likes

Premium Family Account

Guten Tag,ich hoffe mir kann jemand weiterhelfen.Bei dem Premium Family Account dürfen nur Familienmitglieder mit gleicher Anschrift hinzugefügt werden.Wie überprüft Spotify das, dass alle die gleiche Anschrift haben oder kann man auch Personen mit u...

Casual Listener

Guten Tag, ich hoffe mir kann jemand weiterhelfen. Bei dem Premium Family Account dürfen nur Familienmitglieder mit gleicher Anschrift hinzugefügt werden. Wie überprüft Spotify das, dass alle die ...

Maxim

Spotify Star

328 Views

3 replies

0 likes

Account
Premium
  • 328 Views
  • 3 replies
  • 0 likes