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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80487 Views

28 replies

0 likes

  • 80487 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101338 Views

9 replies

2 likes

Account
Login
  • 101338 Views
  • 9 replies
  • 2 likes

Cannot change location of spotify account despite changing credit card payment

I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my payment details to my Singapore Credit Card, but I ...

Newbie

I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my ...

Jacob

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Charged

My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened

Casual Listener

My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened

WhiskeyChic112

Casual Listener

386 Views

2 replies

0 likes

Subscription
  • 386 Views
  • 2 replies
  • 0 likes

Waiting on emails for family members

Hi,I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails.How long does this process usually take?

Newbie

Hi, I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails. Ho...

itu_

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta familiar premium

Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!

Casual Listener

Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!

12142006595

Newbie

386 Views

1 replies

0 likes

Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Bank thought Spotify payment was fraudulent

I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they also cancelled the last Spotify premium payment believ...

Newbie

I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they als...

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subsribed spotify premium but my status is still free

I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.

Newbie

I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.    

Maria_B

Moderator

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution promotion

Just tried to sign up for 3 months for $.99 promotion that I received a few days ago. Now I can't find it. Thanks for your help.

Newbie

Just tried to sign up for 3 months for $.99 promotion that I received a few days ago.  Now I can't find it.  Thanks for your help.

Maria_B

Moderator

348 Views

1 replies

0 likes

Premium
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting Spotify Family Member

Hi Community. I´ve tried to delete one spotify familiy member in the "normal way" on clicking the name and then removed (in the same way decribed in the help section). My problem is, i getting an error page ("psssst, this content doesnt exist anymore...

Casual Listener

Hi Community.   I´ve tried to delete one spotify familiy member in the "normal way" on clicking the name and then removed (in the same way decribed in the help section). My problem is, i getti...

Maria_B

Moderator

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credito Esaurito Vodafone

Salve, io avevo attivo la promozione di Spotify Premium (di un anno) attraverso vodafone, purtroppo mi è terminato il credito Vodafone e il mio account Premium è passato a Free. Dopo nemmeno 10 ore ho subito ricaricat il mio credito vodafone , ma il ...

Newbie

Salve, io avevo attivo la promozione di Spotify Premium (di un anno) attraverso vodafone, purtroppo mi è terminato il credito Vodafone e il mio account Premium è passato a Free. Dopo nemmeno 10 ore h...

Aandreea

Newbie

643 Views

3 replies

1 likes

  • 643 Views
  • 3 replies
  • 1 likes

$12.99

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for?

Newbie

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for? 

kmtl91

Newbie

414 Views

2 replies

0 likes

Account
  • 414 Views
  • 2 replies
  • 0 likes

Tengo un problema con la suscripción de Spotify

Resulta que acabo de ingresar a download de mi playlist para pagar el premium y resulta que cuando pague todo, fui a : Activar en modo offline y abajito me sale que en 29 dias por a necesitar conectarme a internet, y no se porque sale eso, si ahorita...

Regular

Resulta que acabo de ingresar a download de mi playlist para pagar el premium y resulta que cuando pague todo, fui a : Activar en modo offline y abajito me sale que en 29 dias por a necesitar conecta...

Andres550

Regular

3196 Views

6 replies

0 likes

Premium
  • 3196 Views
  • 6 replies
  • 0 likes

Iphone log in with facebook

When I click log in with facebook it says I've already authorized Spotify on facebook so i click ok and it just brings me back to the log in screen over and over.

Newbie

When I click log in with facebook it says I've already authorized Spotify on facebook so i click ok and it just brings me back to the log in screen over and over.

kirashi

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Cancelling subscription of deactivated facebook account

I have two facebook accounts connected to Spotify, one of them being a premium subscription service and the other one free. I deactivated the facebook account linked to the premium Spotify account, and so cannot log in with that on the Spotify websit...

Newbie

I have two facebook accounts connected to Spotify, one of them being a premium subscription service and the other one free. I deactivated the facebook account linked to the premium Spotify account, a...

kirashi

Community Legend

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wondering how many accounts I have

I'm being charged for two spotify accounts each month. Can only find one of my accounts. How can I get help to find out this, so I can delete one of my accounts?

Newbie

I'm being charged for two spotify accounts each month. Can only find one of my accounts. How can I get help to find out this, so I can delete one of my accounts?

Maria_B

Moderator

3057 Views

1 replies

0 likes

Account
  • 3057 Views
  • 1 replies
  • 0 likes

Switching from Student back to regular premium

I am trying to update my payment info and I am no longer a student, but it keeps asking me to verify I am a student. How do I get rid of the student discount.

Newbie

I am trying to update my payment info and I am no longer a student, but it keeps asking me to verify I am a student. How do I get rid of the student discount.

kirashi

Community Legend

2990 Views

3 replies

1 likes

  • 2990 Views
  • 3 replies
  • 1 likes

Superuser Contribution I uploaded an album but Spotify registered it to the incorrect artist.

Hey guys,As the topic suggests I uploaded my band's album through Distrokid and even though we took all measures to make sure it wouldn't get mistaken for another artist of a similar spelling, on Spotify it registered us under another artists name. H...

Newbie

Hey guys, As the topic suggests I uploaded my band's album through Distrokid and even though we took all measures to make sure it wouldn't get mistaken for another artist of a similar spelling, on...

Maria_B

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Paid for premium, says I have free.

PAID FOR PREMIUM, ...CAME BACK TO FIND THE SITE SAYS I HAVE ONLY 'FREE SERVICE' WITH ADVERTISEMENTS.

Newbie

PAID FOR PREMIUM, ...CAME BACK TO FIND THE SITE SAYS I HAVE ONLY 'FREE SERVICE' WITH ADVERTISEMENTS.

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for two different premiums

I was looking to get the student premium for 4.99 but they couldn't verify that I was a student. I did the manual part and it asked for documents. I decided to wait until February until i started classes. I decided to go ahead and get the regular pre...

Visitor

I was looking to get the student premium for 4.99 but they couldn't verify that I was a student. I did the manual part and it asked for documents. I decided to wait until February until i started cla...

kirashi

Community Legend

327 Views

1 replies

0 likes

Account
Premium
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Charged multiple times for 99 cents deal but still on free

I have paid for the .99 deal for three months 4 times and it took it it out of my bank account but I'm still on free. Please help.

Casual Listener

I have paid for the .99 deal for three months 4 times and it took it it out of my bank account but I'm still on free. Please help.

Maxim

Spotify Star

465 Views

3 replies

0 likes

  • 465 Views
  • 3 replies
  • 0 likes