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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158676 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158676 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10712 Views
  • 3 replies
  • 10 likes
  • Security
  • 10712 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508713 Views
  • 985 replies
  • 112 likes
  • Account
  • 508713 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124708 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124708 Views
  • 74 replies
  • 12 likes

Superuser Contribution Spotify deleted my account

Spotify deleted my premium account alone being that I had just paid, I created again with the same email and password but it was not came premium being that I had paid

  • Newbie
  • Spotify deleted my premium account alone being that I had just paid, I created again with the same email and password but it was not came premium being that I had paid
  • MaryS
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferring subscription btwn two people

Hi Spotifiers,i need some help,I would like to transfer a subscription from my wife's account to mine. It was a gift from her but she activated it on her account. How do I go about fixing that? All I want is to have my playlists available for my wire...

  • Newbie
  • Hi Spotifiers, i need some help, I would like to transfer a subscription from my wife's account  to mine. It was a gift from her but she activated it on her account. How do I go about fixing t...
  • MaryS
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Help! No spotify in my country, but there is..

Hey i hope someone can help me. I started using Spotify premium while living in Ireland (the premium part came with my phone contract) and now i moved to Argentina and want to have premium too, but when i put all the card details it says that theres ...

  • Casual Listener
  • Hey i hope someone can help me. I started using Spotify premium while living in Ireland (the premium part came with my phone contract) and now i moved to Argentina and want to have premium too, but w...
  • oscitare
  • Composer
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Family account not getting Premium subscription

Hi - thanks for your help with this.I recently signed my family to the family membership and have set up all their accounts.How ever, now logged in to their respective devices and they are all have 'Free' accounts rather than 'premium'.I followed the...

  • Casual Listener
  • Hi - thanks for your help with this. I recently signed my family to the family membership and have set up all their accounts. How ever, now logged in to their respective devices and they are all ...
  • Maxim
  • Spotify Star
  • 326 Views
  • 4 replies
  • 1 likes
  • 326 Views
  • 4 replies
  • 1 likes

Cannot change country

Hi Community! Sometime ago, I moved to my home country Turkey from the US. I had been using my spotify US account until I decided to switch the country of the account to 'Turkey' as I am living in here now and the family plan is much cheaper here. I ...

  • Casual Listener
  • Hi Community!   Sometime ago, I moved to my home country Turkey from the US. I had been using my spotify US account until I decided to switch the country of the account to 'Turkey' as I am liv...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Cancelling a card

How do I cancel my card ?

  • Newbie
  • How do I cancel my card ?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Change from free to premium: playlists deleted

Hello,well, my situation is a little complicated, that's why i couldn't find answer at support page...1. I had a spotify free account, registered only with my facebook account.2. I was invited to a spotify family, so i had to change to premium. For t...

  • Casual Listener
  • Hello, well, my situation is a little complicated, that's why i couldn't find answer at support page... 1. I had a spotify free account, registered only with my facebook account. 2. I was invited ...
  • hidetoshi
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

Charged twice June 2016, two different accounts

I was charged twice in June 2016 - once for an individual membership ($9.99) on an account that I just closed. Another for a family membership (14.99) that I still use. The problem was that I had to setup a new account because there seemed to be no w...

  • Newbie
  • I was charged twice in June 2016 - once for an individual membership ($9.99) on an account that I just closed. Another for a family membership (14.99) that I still use. The problem was that I had to ...
  • ErikG
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Premium payment charged, but subscription cancelled one year ago!

Hi all, I hope you can help me. Last year in February/March, I subscribed for a trial the Premium service. Before the end of the trial period, around mid March, I cancelled the subscription. I never heard from Spotify since then, but today I realized...

  • Regular
  • Hi all, I hope you can help me. Last year in February/March, I subscribed for a trial the Premium service. Before the end of the trial period, around mid March, I cancelled the subscription. I never ...
  • Mfstrata
  • Regular
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching Name

Hello, im sorry if I am posting this in the wrong section, I am new to the community. I made my spotify account a while back, and now feel the name is childish. Is there anyway I could change it? If not, is there a way I could transfer my playlists, ...

  • Casual Listener
  • Hello, im sorry if I am posting this in the wrong section, I am  new to the community. I made my spotify account a while back, and now feel the name is childish. Is there anyway I could change i...
  • caleb_shuman
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 291 Views
  • 2 replies
  • 0 likes

premium and closed email accounts

I am unable to log into my premium account as I have changed my email address and unable to reset my password as the email goes to an old email account I am paying 4.99 a month student discount for premium but not getting it I cannot find a way to co...

  • Newbie
  • I am unable to log into my premium account as I have changed my email address and unable to reset my password as the email goes to an old email account  I am paying 4.99 a month student discount...
  • Jacob
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

I'm not getting 99 cents for 3 months of premium on a new account I made two days ago

So I made a Spotify account for my mom and I was going to get her the 99 cents premium deal but it doesn't give her anything about the deal. If I go to upgrade to premium I only get the 7 days free trial. It's a new account and it never had premium I...

  • Newbie
  • So I made a Spotify account for my mom and I was going to get her the 99 cents premium deal but it doesn't give her anything about the deal. If I go to upgrade to premium I only get the 7 days free t...
  • Jacob
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! I'm skint....

Hi all...Been with Spotify for, mmm, ever. Can't not have in my life. But due to one of those things that happen in life, I'm skint till payday. Spotify normally very good, but can't remember how I sorted it before. I had an email address. Any ideas,...

  • Music Fan
  • Hi all... Been with Spotify for, mmm, ever. Can't not have in my life. But due to one of those things that happen in life, I'm skint till payday. Spotify normally very good, but can't remember how I...
  • david1806
  • Music Fan
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to transfer the account?

My Spotify account was previously link with my old Facebook account "gbear14@hotmail.com", it has been disable by Facebook & now I can't sign in to my old Spotify account. I have upgraded to the premium. How can I switch my old one to my new Spotify ...

  • Casual Listener
  • My Spotify account was previously link with my old Facebook account "gbear14@hotmail.com", it has been disable by Facebook & now I can't sign in to my old Spotify account. I have upgraded to the ...
  • BarryBear
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Spotify's Still Using my Old Facebook Email Address

Recently updated my email address for Facebook and unlinked the old one completely, but Spotify doesn't seem to be updating my details. I'm deleting the old email address soon - any fix ASAP would be great...

  • Newbie
  • Recently updated my email address for Facebook and unlinked the old one completely, but Spotify doesn't seem to be updating my details.   I'm deleting the old email address soon - an...
  • ErikG
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking to Alexa dot.

Dear SirI have a Spotify premier account! Yesterday I bought an Amazon echo dot particularly to aid links to Spotify! When I try to link it to Spotify ( listed as a simple operation in the Alexa app) ..it says I need a Spotify premier account!! Pleas...

  • Visitor
  • Dear Sir I have a Spotify premier account! Yesterday I bought an Amazon echo dot particularly to aid links to Spotify! When I try to link it to Spotify ( listed as a simple operation in the Alexa ap...
  • MaryS
  • Roadie
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't login through facebook

when i click on login through facebook i get a messageon my phone saying, wrong username or password. and when I try to login on spotify web player an error pops up , it's been acting like this for the past 4 day

  • Newbie
  • when i click on login through facebook i get a messageon my phone saying, wrong username or password. and when I try to login on spotify web player an error pops up , it's been acting like this for t...
  • MaryS
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot password/forgot email

Hello every one I just logged out of my account and I forgot my password and I also forgot my email that I used. So now I cant see the reset email how do I get this issue sorted out my account is a premium account and I can't sign in or anything very...

  • Newbie
  • Hello every one I just logged out of my account and I forgot my password and I also forgot my email that I used. So now I cant see the reset email how do I get this issue sorted out my account is a p...
  • MaryS
  • Roadie
  • 485 Views
  • 6 replies
  • 0 likes
  • Account
  • 485 Views
  • 6 replies
  • 0 likes

Solved!! Geeting rid of Facebook

I'm going to get rid of Facebook. Stop my account.Unfortunately, I n oteced my Spotify account id linked to FB and that cannot be changed, which is really a mistake. If I have to stop my spotify because I stop with Facebook I might as well considere ...

  • Newbie
  • I'm going to get rid of Facebook. Stop my account. Unfortunately, I n oteced my Spotify account id linked to FB and that cannot be changed, which is really a mistake. If I have to stop my spotify be...
  • ErikG
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

How come I can't play some of the songs

Some of the songs are hidden or can't play it like the attached file, but my friend does. Anyone knows the reason? even i'm a Premium user. thanks a lot!

  • Newbie
  • Some of the songs are hidden or can't play it like the attached file, but my friend does. Anyone knows the reason? even i'm a Premium user. thanks a lot!
  • ErikG
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes