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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157792 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157792 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10677 Views
  • 3 replies
  • 10 likes
  • Security
  • 10677 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508052 Views
  • 985 replies
  • 112 likes
  • Account
  • 508052 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124637 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124637 Views
  • 74 replies
  • 12 likes

Premium Login Fail

Hello, I am writing on behalf of my father who has Spotify premium (he resides in Greece, if that plays any role). Recently, he travelled within the country and when he tried to login to his account (e-mail based account, not Facebook), the credentia...

  • Newbie
  • Hello,   I am writing on behalf of my father who has Spotify premium (he resides in Greece, if that plays any role).  Recently, he travelled within the country and when he tried to login...
  • ErikG
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Login
  • 206 Views
  • 1 replies
  • 0 likes

Premium account disapears

Hola, I got a problem with my premium account, especially with the family pack. My user was inside of the family account and suddely my premium account stopped working. I ve been invited again but I dont receive any mail to accept the invitation agai...

  • Visitor
  • Hola, I got a problem with my premium account, especially with the family pack. My user was inside of the family account and suddely my premium account stopped working. I ve been invited again but I ...
  • dommie2700
  • Newbie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Saving Playlists and moving to another account?

Hi, I have a free Spotify account and am aware I cannot rename it. I want to setup a new premium account and then move/export my playlists from the free one to the paid one. After that I want to delete off the free one. Is there a way I can transfer ...

  • Newbie
  • Hi,   I have a free Spotify account and am aware I cannot rename it.   I want to setup a new premium account and then move/export my playlists from the free one to the paid one.&nbs...
  • FAmMaN2
  • Newbie
  • 7514 Views
  • 2 replies
  • 1 likes
  • Account
  • 7514 Views
  • 2 replies
  • 1 likes

unlink old fb

hi, i created spotify with email address, and i mistakenly hv link the wrg fb. i try removing spotify from the wrg fb and change my emaill address under account settings. but it seems not working as spotify still has my old fb data. i only realise as...

  • Newbie
  • hi, i created spotify with email address, and i mistakenly hv link the wrg fb. i try removing spotify from the wrg fb and change my emaill address under account settings. but it seems not working as ...
  • ErikG
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Family Plan in the Philippines

So I've just switched my spotify account from standard Premium, to the Family Premium. When I sent the link to my family (who live in the same house as me), they get an error message saying "We couldn't add you to Premium for Family as your account n...

  • Newbie
  • So I've just switched my spotify account from standard Premium, to the Family Premium. When I sent the link to my family (who live in the same house as me), they get an error message saying "We could...
  • ErikG
  • Roadie
  • 9016 Views
  • 1 replies
  • 0 likes
  • 9016 Views
  • 1 replies
  • 0 likes

Solved!! Premium account is still free

Hi, I purchased an premium account with Ideal on 28 december, and it's still an Free account. Has anybody experience with this? Thanks a lot.

  • Casual Listener
  • Hi,   I purchased an premium account with Ideal on 28 december, and it's still an Free account. Has anybody experience with this?   Thanks a lot.    
  • Biancagoncalves
  • Casual Listener
  • 591 Views
  • 5 replies
  • 0 likes
  • 591 Views
  • 5 replies
  • 0 likes

Premium family 3month trial

I agreed to a 3month trial for 9KR. In my profile, it said that i would not be charged again untill 1.mars. Now thats gone, and you are trying to charge me 149KR allready..

  • Newbie
  • I agreed to a 3month trial for 9KR. In my profile, it said that i would not be charged again untill 1.mars. Now thats gone, and you are trying to charge me 149KR allready..
  • Biancagoncalves
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Premium
  • 248 Views
  • 2 replies
  • 0 likes

Solved!! 99c/3 month deal

Hi people. Have been offered the 3 month 99c Premium deal but am already a 6 month old Premium member. Payment of AU$11.99 due 11th Jan '17. Why would I not unsubscribe from current account and renew with this 99c offer for three months as opposed to...

  • Casual Listener
  • Hi people. Have been offered the 3 month 99c Premium deal but am already a 6 month old Premium member. Payment of AU$11.99 due 11th Jan '17. Why would I not unsubscribe from current account and renew...
  • Igster9
  • Casual Listener
  • 380 Views
  • 3 replies
  • 0 likes
  • Premium
  • 380 Views
  • 3 replies
  • 0 likes

3 month premium card code not working

Hello,I bought a $30 premium card off of Amazon and when I went to put the code in I kept getting a message that it was invalid. I have made sure to put it in correctly so, I'm not sure what the problem is. Any help is much appreciated.

  • Newbie
  • Hello, I bought a $30 premium card off of Amazon and when I went to put the code in I kept getting a message that it was invalid. I have made sure to put it in correctly so, I'm not sure what the pr...
  • jean3601
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Facebook Account Linked

The help area here says that if I access Spotify on the desktop app (As I am) I should be able to click the down arrow in the right hand corner and it should say "Settings". Mine does not. It only says "Account". No where on that page does it have a ...

  • Newbie
  • The help area here says that if I access Spotify on the desktop app (As I am) I should be able to click the down arrow in the right hand corner and it should say "Settings". Mine does not. It only sa...
  • MonicaM_Bogota
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Spotify me cobra al instante?

Buenas tardes. ¿Solo quisiera aber si al suscribirme a Premium me va a cobrar al instante en la tarjeta? Quiero suscribirme, pero no se si me va a efectuar el pago al instante o se refleja al mes. Agradecería mucho si pudieran ayudarme. ¡Saludos!

  • Newbie
  • Buenas tardes. ¿Solo quisiera aber si al suscribirme a Premium me va a cobrar al instante en la tarjeta? Quiero suscribirme, pero no se si me va a efectuar el pago al instante o se refleja al mes. &...
  • MonicaM_Bogota
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

College Student Discount

Hello! Today I was interested in paying for Spotify Premium when I saw that there was a student discount for college students. I am recently enrolled for the freshman class of 2017 and currently a senior in high school. Is there any way to recieve th...

  • Newbie
  • Hello!   Today I was interested in paying for Spotify Premium when I saw that there was a student discount for college students. I am recently enrolled for the freshman class of 2017 and curre...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Facebook account unable to login or signup

I have 2 accounts: Spotify (free) and fb (family premium). I connected the Spotify to the fb premium and I just received a free fb account. After I unlinked them the fb account stopped being recognized when I try to log in, but returns "email_already...

  • Casual Listener
  • I have 2 accounts: Spotify (free) and fb (family premium). I connected the Spotify to the fb premium and I just received a free fb account. After I unlinked them the fb account stopped being recogniz...
  • CrazineX
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • Premium
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble adding family members to my family plan

I am trying to add my two kids to my Premium Family account, however I'm having issues accepting the invitation I'm sending them. I created them both their own separate emails, added each of them to an open slot on my family plan, and sent over an in...

  • Newbie
  • I am trying to add my two kids to my Premium Family account, however I'm having issues accepting the invitation I'm sending them. I created them both their own separate emails, added each of them to ...
  • MonicaM_Bogota
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Facebook to Connect

Hello,So currently I have two accounts, one that I made a while back and the other which I just created through my college student email. I am trying to connect my Facebook to the account that I created using my college student email rather than the ...

  • Newbie
  • Hello, So currently I have two accounts, one that I made a while back and the other which I just created through my college student email. I am trying to connect my Facebook to the account that I cr...
  • MonicaM_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium loaded on to an account that isnt used anymore not the account we actualy use

Can anyone suggest how I get the premium I paid for on an active account not an account I no longer use can't sign in to the old account as don't have the password and don't want to reset the password as have been using free account on a different em...

  • Newbie
  • Can anyone suggest how I get the premium I paid for on an active account not an account I no longer use can't sign in to the old account as don't have the password and don't want to reset the passwor...
  • MonicaM_Bogota
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have 2 accounts and can't log into one

I have 2 accounts. 1 linked to my facebook that I use and 1 linked to an email address that I don't have access to anymore. I can't log into that account and it is charging my card. I want to delete that account. Is there anyway of doing this?

  • Newbie
  • I have 2 accounts. 1 linked to my facebook that I use and 1 linked to an email address that I don't have access to anymore. I can't log into that account and it is charging my card. I want to delete ...
  • MonicaM_Bogota
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution About the 49 pesos subscription

I already paid the amount of 49 pesos to avail the promo but i don' t know where i will send the info about the payment..I paid it in cebuana lhuillier...

  • Newbie
  • I already paid the amount of 49 pesos to avail the promo but i don' t know where i will send the info about the payment..I paid it in cebuana lhuillier...
  • MonicaM_Bogota
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

REFUND REQUEST

I have been charged for a service I don't have with spotify ;charged to my credit card under Spotify PO110872D for the last two months at 9.99 a month for Oct 12 2016 Nov. 12 2016 I want my money refunded back to my credit card account A.S.A.P. I hav...

  • Newbie
  • I have been charged for a service I don't have with spotify ;charged to my credit card under Spotify PO110872D for the last two months at 9.99  a month for Oct 12 2016 Nov. 12 2016  I want ...
  • jean3601
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes