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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293816 Views

529 replies

34 likes

Account
Free
  • 293816 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13740 Views

6 replies

11 likes

Security
  • 13740 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541999 Views

990 replies

115 likes

Account
  • 541999 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129760 Views

74 replies

12 likes

Account
Login
Premium
  • 129760 Views
  • 74 replies
  • 12 likes

Falsely Charged For 2 Premium Accounts

Hello Spotify Community, About three weeks ago I decided to join spotify in Australia. The premium trial was $0.99 for three months which I thought was a good idea. I signed up and am currently on a premium tril which works fine and I am generally ha...

Newbie

Hello Spotify Community,   About three weeks ago I decided to join spotify in Australia.   The premium trial was $0.99 for three months which I thought was a good idea. I signed up and ...

ErikG

Roadie

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

App is not upgrading

I have paid for a monthly subscription for premium but my account is not upgrading?

Casual Listener

I have paid for a monthly subscription for premium but my account is not upgrading?

ErikG

Roadie

224 Views

3 replies

0 likes

Account
Premium
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Medio de Pago

Quiero tener premium pero con tarjeta de débito

Newbie

Quiero tener premium pero con tarjeta de débito

user-removed

Not applicable

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Solved!! ayuda en español

Como puede ser hace una hora q estoy buscando ayuda y no hay nada en español¡¡¡ algo paso que me siguen cobrando los 36 pesos y no tengo el servicio premiun tuve problemas con la contraseña volví a descargar la app. Y sigue sin aparecer .....es una v...

Newbie

Como puede ser hace una hora q estoy buscando ayuda y no hay nada en español¡¡¡ algo paso que me siguen cobrando los 36 pesos y no tengo el servicio premiun tuve problemas con la contraseña volví a d...

EmilyJMC11

Newbie

1319 Views

18 replies

0 likes

Account
Premium
Subscription
  • 1319 Views
  • 18 replies
  • 0 likes

Superuser Contribution Have Premium says Free

I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says free and does not let me download or choose the so...

Casual Listener

I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says...

user-removed

Not applicable

184 Views

1 replies

0 likes

Account
Free
Login
Other
Subscription
Unlimited
  • 184 Views
  • 1 replies
  • 0 likes

Account Conected to Facebook

Hello. I have a problem. I have my premium account connected with Facebook. Problem is I had to deactivate my Facebook due to security reasons. Is there any way to recover that??? I can't listen to my premium account with all my music now

Casual Listener

Hello. I have a problem. I have my premium account connected with Facebook. Problem is I had to deactivate my Facebook due to security reasons. Is there any way to recover that??? I can't listen to m...

Codeman181

Casual Listener

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

Family plan cant be activated during a travel?

Im from argentina and i am in united states for 3 months.my uncle recenlty invited me in a family plan.. so i register to spotify and write the code.. but a message tell me that i cant if my account are not based in the same country.. but they didnt ...

Casual Listener

Im from argentina and i am in united states for 3 months. my uncle recenlty invited me in a family plan.. so i register to spotify and write the code.. but a message tell me that i cant if my accoun...

MartinStoichkov

Community Legend

708 Views

3 replies

0 likes

  • 708 Views
  • 3 replies
  • 0 likes

Superuser Contribution blank page when trying to subscribe

I am trying to subscribe to the premium account , i select paypal , i sign in ,and every thing goes well , then PayPal sends me back to the spotify site and i get a blank page , black header with spotify logo and the rest is white ??it's been like th...

Casual Listener

I am trying to subscribe to the premium account , i select paypal , i sign in ,and every thing goes well , then PayPal sends me back to the spotify site and i get a blank page , black header with spo...

Sfelex

Casual Listener

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobraron en mi tarjeta

Me cobran 5.99 en mi tarjeta ¿porque? Si dice que cobran despues del mes de prueba

Newbie

Me cobran 5.99 en mi tarjeta ¿porque? Si dice que cobran despues del mes de prueba

user-removed

Not applicable

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant confirm address

Share a family account with my family but when i try to accept the invitation it says "cant confirm address is the same as account holder" even though we put in the same exact address at sign-up...

Newbie

Share a family account with my family but when i try to accept the invitation it says "cant confirm address is the same as account holder" even though we put in the same exact address at sign-up...

user-removed

Not applicable

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution If sign up with Facebook

How can i log in with my account by not clicking the "log in with facebook"?Or i just need to sign up again then link with my facebook account?

Casual Listener

How can i log in with my account by not clicking the "log in with facebook"? Or i just need to sign up again then link with my facebook account?

Barry_Allen

Casual Listener

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 charges

Hello, I want to claim that I made 2 collections in the same has and not I have given premium.It happened because when I made the payment I came out a message that seems that already had taken advantage of the offer before, but is that in that has ne...

Newbie

Hello, I want to claim that I made 2 collections in the same has and not I have given premium. It happened because when I made the payment I came out a message that seems that already had taken adva...

user-removed

Not applicable

225 Views

1 replies

0 likes

Premium
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over charged

I signed up for Spotify premium and was being billed $17.99 instead of 9.99

Newbie

I signed up for Spotify premium and was being billed $17.99 instead of 9.99

user-removed

Not applicable

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium for 49 php

Hi,I availed the 3 month premium for 49 php last Dec. 29 before the promo ends. I clicked the upgrade to premium button and then it notified me that there will be a trial version for 1 week. 1 week has lapsed and my subscription is free again. 49 php...

Newbie

Hi, I availed the 3 month premium for 49 php last Dec. 29 before the promo ends. I clicked the upgrade to premium button and then it notified me that there will be a trial version for 1 week. 1 we...

user-removed

Not applicable

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Disconnected all devices but someone is still using my account

I clicked sign out of all devices in the account page. I log in with my machine only and I still get a message periodically that someone else is listen and it boots me off. I think it is because they are connected on Sonos or something like that. i e...

Newbie

I clicked sign out of all devices in the account page. I log in with my machine only and I still get a message periodically that someone else is listen and it boots me off.   I think it is bec...

ifitkillsyou

Newbie

262 Views

1 replies

0 likes

Security
  • 262 Views
  • 1 replies
  • 0 likes

Activating my spotify premium account with my fido plan

Hi, so i recently got a new phone with fido and my plan includes a 6 months free subscription to spotify premium.... The issue is that i dont know how to activate it. I have two questions: first, can i upgrade my old spotify account to the premium on...

Casual Listener

Hi, so i recently got a new phone with fido and my plan includes a 6 months free subscription to spotify premium.... The issue is that i dont know how to activate it. I have two questions: first, can...

Emily229

Casual Listener

534 Views

4 replies

0 likes

  • 534 Views
  • 4 replies
  • 0 likes

2 accounts

I deleted an old facebook account that was tied to the same email I currently use, and also phone number. My old account I had connected to Spotify. I got a new facebook with the same email and phone number (?) and with this account I got a family pl...

Newbie

I deleted an old facebook account that was tied to the same email I currently use, and also phone number. My old account I had connected to Spotify. I got a new facebook with the same email and phone...

ErikG

Roadie

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Will not let me log in? Says Im in a different country but I'm not.

Hi, Spotify has been working fine on my phone for the past few weeks since I signed up. Downloaded it to my computer today but it will not let me log in. It says the country Im in doesnt match my profile. Im in Australia and my profile says Im in Aus...

Casual Listener

Hi,   Spotify has been working fine on my phone for the past few weeks since I signed up.  Downloaded it to my computer today but it will not let me log in.  It says the country Im i...

parkmatt88

Casual Listener

218 Views

2 replies

0 likes

  • 218 Views
  • 2 replies
  • 0 likes

Can't get Student Discount back

I had the student discount in 2015, but then I took a semester off and it cancelled my student rate. I'm trying to get signed up for it again but every time I go through the student premium login it tells me I'm not eligable for the student rate. It ...

Visitor

I had the student discount in 2015, but then I took a semester off and it cancelled my student rate. I'm trying to get signed up for it again but every time I go through the student premium login it ...

Maxim

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes