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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81397 Views

9 replies

2 likes

Account
Login
  • 81397 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656296 Views

13 replies

4 likes

Account
  • 656296 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737262 Views

18 replies

29 likes

  • 737262 Views
  • 18 replies
  • 29 likes

Superuser Contribution No puedo suscribirme a los 3 meses

Porque hay solo para algunos este beneficio y no todos ? Dice que el problema va con mi tarjeta pero arriba en amarillo dice que es por mi cuenta

Newbie

Porque hay solo para algunos este beneficio y no todos ? Dice que el problema va con mi tarjeta pero arriba en amarillo dice que es por mi cuenta

Alejandro_C

Spotify Legend

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Renewing a previous membership with the offer

Hi, I have a premium membership that is expiring in 3 days. When I went to renew it, I wanted to use the offer which is 3 months for $9.99. I entered the credit card information, and eveything, but when I went to my account information, it said that ...

Newbie

Hi, I have a premium membership that is expiring in 3 days.  When I went to renew it, I wanted to use the offer which is 3 months for $9.99.  I entered the credit card information, and evey...

LordRollin

Community Legend

373 Views

1 replies

0 likes

Premium
  • 373 Views
  • 1 replies
  • 0 likes

Why does Spotify play music when I start it?

I have premium subscription and Spotify automatically plays something when I start it on my PC. Why? Where can I switch off this behaviour? I don’t want that Spotify plays music without my control!

Newbie

I have premium subscription and Spotify automatically plays something when I start it on my PC. Why? Where can I switch off this behaviour? I don’t want that Spotify plays music without my control!

141 Views

0 replies

0 likes

Premium
  • 141 Views
  • 0 replies
  • 0 likes

How much is the tax?

I'm probably going to get a debit card next week to use Spotify and other stuff with and I have no idea if taxes are added to the 0.99/9.99$ price or not. And if they're not does anyone have an idea how much tax is added? I'm from Bulgaria.

Casual Listener

I'm probably going to get a debit card next week to use Spotify and other stuff with and I have no idea if taxes are added to the 0.99/9.99$ price or not. And if they're not does anyone have an idea ...

2205 Views

0 replies

0 likes

Premium
  • 2205 Views
  • 0 replies
  • 0 likes

Solved!! Device limit for Premium for Family account?

I have scoured the posts and replies and haven't seen the answer (there is alot of info to comb through). For Premium for Family accounts, how many devices can each "member" have for downloads? I have me + 2 family memebers. Before (when I first sign...

Casual Listener

I have scoured the posts and replies and haven't seen the answer (there is alot of info to comb through). For Premium for Family accounts, how many devices can each "member" have for downloads? I hav...

Jacob

Community Legend

4220 Views

1 replies

0 likes

Premium
  • 4220 Views
  • 1 replies
  • 0 likes

Offer issue

Hello I got a message that there is an offer for 0.99/month for three months. I subscribed but the cost is 6.99 for 3 months. Is that correct?

Newbie

Hello I got a message that there is an offer for 0.99/month for three months. I subscribed but the cost is 6.99 for 3 months. Is that correct?

Jacob

Community Legend

187 Views

1 replies

0 likes

Subscription
  • 187 Views
  • 1 replies
  • 0 likes

It says that i already took the Spotify offer but ive actually not

Hey Spotify offered me a Premium account 3 months for 9 Norwegian Krones, when i was about to purchase it, it sayd that ive already tried Premium before and therefor i could not use the offer and must pay the normal monthly subscribtion but ive actua...

Newbie

Hey  Spotify offered me a Premium account 3 months for 9 Norwegian Krones, when i was about to purchase it, it sayd that ive already tried Premium before and therefor i could not use the offer ...

Maxim

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Serviço cancelado

Boa tarde,Efetuei o pagamento de minha fatura normalmente e meu serviço plano familia foi pausado.Peço por gentileza que resolvam o quanto antes, pois paguei e estou sem o serviço!

Newbie

Boa tarde, Efetuei o pagamento de minha fatura normalmente e meu serviço plano familia foi pausado. Peço por gentileza que resolvam o quanto antes, pois paguei e estou sem o serviço!

Alejandro_C

Spotify Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Cant cancel my subscription

I linked my spotify account to my facebook account and now my facebook account was reported and i cant access my song through spotify . can anyone please help me tell how can i can my subscription?

Casual Listener

I linked my spotify account to my facebook account and now my facebook account was reported and i cant access my song through spotify . can anyone please help me tell how can i can my subscription?

Jacob

Community Legend

270 Views

3 replies

0 likes

Premium
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to renewal the Subscription to Premium

Hi, recently i lost my Premium subscription but I just clicked on the renewal button and i have 2 days trying to do so and it's impossible. The Debit and credit cards work for online purchases.....can anyone have this issue?. Hope someone could help ...

Newbie

Hi, recently i lost my Premium subscription but I just clicked on the renewal button and i have 2 days trying to do so and it's impossible. The Debit and credit cards work for online purchases.....ca...

user-removed

Not applicable

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Ooops, seems your card or payment provider is having a bad day...

I'm trying to resubscribe to Spotify Premium I get the same error message, my card is working I've already contacted my bank. I've already tried the solutions on the community maybe someone can add something? Thanks in advance

Newbie

I'm trying to resubscribe to Spotify Premium I get the same error message, my card is working I've already contacted my bank. I've already tried the solutions on the community maybe someone can add s...

Jacob

Community Legend

196 Views

1 replies

0 likes

Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I just get the 3 months for 9.00 MXN (This is a Mexico promotion), payment was taken from my banking account, but i didn't get the Spotify premium, still as free, can somebody help? Please

Casual Listener

I just get the 3 months for 9.00 MXN (This is a Mexico promotion), payment was taken from my banking account, but i didn't get the Spotify premium, still as free, can somebody help? Please

yoshisham

Newbie

335 Views

6 replies

0 likes

  • 335 Views
  • 6 replies
  • 0 likes

Not subscribed to premium after paying

Excuse me, I already paid for 3 month premium subscriptions but my account is still not upgraded. What should i do then ?

Casual Listener

Excuse me, I already paid for 3 month premium subscriptions but my account is still not upgraded. What should i do then ?

Maxim

Spotify Star

240 Views

3 replies

0 likes

  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can´t connect to my new facebook account

Hello I have spotify nearly 3 years now. When I started my spotify account I linked it with a facebook profile which doesn´t exist anymore now. I already disconnected this profile in the settings a long time ago but I still see the friends of my old ...

Newbie

Hello I have spotify nearly 3 years now. When I started my spotify account I linked it with a facebook profile which doesn´t exist anymore now. I already disconnected this profile in the settings a l...

RodrigoPalma

Roadie

269 Views

1 replies

0 likes

Account
Login
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Complete list of Albums of an Artist can't Access

I can't access the complete list of albums of an Artist (La Vela Puerca) while a friend of mine can and we both have Spotify Premium. Can anyone helpe me? Thanks.

Newbie

I can't access the complete list of albums of an Artist (La Vela Puerca) while a friend of mine can and we both have Spotify Premium. Can anyone helpe me? Thanks.

user-removed

Not applicable

186 Views

1 replies

0 likes

Premium
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Student discounts in Ireland

I am aware that students using spotify in the uk and the usa receive a discounted charge of £4.99/$4.99 per month. Why is this not available in Ireland yet?

Regular

I am aware that students using spotify in the uk and the usa receive a discounted charge of £4.99/$4.99 per month. Why is this not available in Ireland yet?

adeleocallaghan

Newbie

15978 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 15978 Views
  • 3 replies
  • 0 likes

Cant log in my premium account

i have a premium account but somehow i logged out automatically after update i suppose and i cant remember my pass. I tried to do the forgot my pass steps but no mail come to my inbox nor my junk folder.My account name is ovuncd please help cant reac...

Visitor

i have a premium account but somehow i logged out automatically after update i suppose and i cant remember my pass. I tried to do the forgot my pass steps but no mail come to my inbox nor my junk fol...

user-removed

Not applicable

432 Views

6 replies

0 likes

Account
  • 432 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Bank account debited $30?

I have a Premium acct, but my wife just informed me that our acct was just debited $30 by Spotify. Anyone know what could cause this charge?

Newbie

I have a Premium acct, but my wife just informed me that our acct was just debited $30 by Spotify. Anyone know what could cause this charge?

Melody

Spotify

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium NOT working

I Got premium through ny phone provider for a whole year and now it isn't working anymore, please hele- no, it's NOT been a whole year, only a couple of months

Newbie

I Got premium through ny phone provider for a whole year and now it isn't working anymore, please hele - no, it's NOT been a whole year, only a couple of months

user-removed

Not applicable

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes