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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420506 Views
  • 965 replies
  • 108 likes
  • Account
  • 420506 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186021 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186021 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103328 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103328 Views
  • 69 replies
  • 10 likes

Spotify premium different location

Hi everyone, Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium familiar? is it possible if they are in Spain and I use it abroa...

  • Newbie
  • Hi everyone,   Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium fami...
  • MartinStoichkov
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

PS4 unlink inaccessible account

Hello, So I'm in abit of a situation that I thought one of you guys may be able to help me with. Basically I linked my spotify account to my PS4 account, but this PS4 account is no longer accessible to me and therefore I want to link my new PS4 accou...

  • Newbie
  • Hello,   So I'm in abit of a situation that I thought one of you guys may be able to help me with.   Basically I linked my spotify account to my PS4 account, but this PS4 account is no ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Subscribe to premium then move to another country?

Hello, I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able to switch the payment method to anothe country by using a d...

  • Casual Listener
  • Hello,   I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able...
  • Linzilee
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Alexa and premium

Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it out - I had a free spotify (still have as it has a...

  • Newbie
  • Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Got charged while i tried to cancel plan

Hello, On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i would still like to be refunded the charge.The reason why i am...

  • Newbie
  • Hello,   On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i wo...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 109 Views
  • 1 replies
  • 0 likes

Charged Twice

I got charge twice in a month! (Using telecom provider as payment method)

  • Newbie
  • I got charge twice in a month! (Using telecom provider as payment method)
  • MartinStoichkov
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Leave Family Plan without Contacting Owner

I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner. Is there a way to do this? Or will I need to deactivate my account and create a separate one?

  • Visitor
  • I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner.   Is there a way to do this?  Or will I need to deactivate my account and cre...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Using family premium account and sonos speakers

Hi Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately? Thanks

  • Newbie
  • Hi    Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately?   Thanks
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Premium
  • 292 Views
  • 1 replies
  • 0 likes

Premium for Family: Main account registered in one country but now resides in another with wife

Hi, I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks. However, I am currently working in Indonesia with my wife, and recently tried to get her access to my newly activate...

  • Newbie
  • Hi,   I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks.   However, I am currently working in Indonesia wi...
  • 157 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 0 replies
  • 0 likes

Paid for premium, but it doesn't work

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

  • Newbie
  • I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?
  • MartinStoichkov
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

Locating a known playlist seems to not be possible unless I search for the playlist creator

I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are 5 or so at the moment each with 50 songs in.Please...

  • Casual Listener
  • I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are...
  • 96 Views
  • 0 replies
  • 0 likes
  • Other
  • 96 Views
  • 0 replies
  • 0 likes

Asking me to go Premium

I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder...Anyideas please?

  • Casual Listener
  • I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder... Anyideas please?
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

[Spoitify-Family] Linked a subaccount to the facebook of main account - cannot get back

Hello, I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is there a way to seperate them again? Thank you very much for you...

  • Casual Listener
  • Hello,   I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is the...
  • Maxim
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Premium promo

I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 month. I've tried to see all payment methods and all of...

  • Newbie
  • I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 mont...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Premium offer

so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th... and it says I cant use the 0,99 euro offer becau...

  • Casual Listener
  • so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th....
  • acidspades
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Problema com dispositivos

Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?

  • Newbie
  • Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 Months Promo

Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?

  • Newbie
  • Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Added to spotify family, still charged separately

Hi!After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged for my premium account. Joined the family account on...

  • Casual Listener
  • Hi! After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Transition from single Premium to Family

Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ? Thanks, Leo.

  • Newbie
  • Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ?   Thanks, Leo.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

3 months Premium Account promotion

Hello, I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page with similar banner, I click on it and I'm on payment choice pa...

  • Regular
  • Hello,   I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page wit...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes