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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156407 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156407 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10608 Views
  • 3 replies
  • 10 likes
  • Security
  • 10608 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506733 Views
  • 985 replies
  • 112 likes
  • Account
  • 506733 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124466 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124466 Views
  • 74 replies
  • 12 likes

Superuser Contribution Listen aboard

So I am from Mexico and my brother recently got the Family premium plan. I am out of the country and I can't log in my account because I think I have to change my location but Premium won't work if I do that. Any ideas?

  • Newbie
  • So I am from Mexico and my brother recently got the Family premium plan. I am out of the country and I can't log in my account because I think I have to change my location but Premium won't work if I...
  • MonicaM_Bogota
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment after moving to Family subscription

After creating family suscription, one of the family members who already had premium subscription has been charged for January 2017. That meens that he have payed for January 2017 even though it is moved to the family subscription before January 2017...

  • Newbie
  • After creating family suscription, one of the family members who already had premium subscription has been charged for January 2017. That meens that he have payed for January 2017 even...
  • MonicaM_Bogota
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Not Receiving Discover Weekly After 3 Weeks?

I am having the same problem except I am a subscriber to the family plan. My husband has received his DW and I haven't. Not sure what the issue is. I have been on the lookout for it since I signed up due to all of the hype about it and have checked e...

  • Casual Listener
  • I am having the same problem except I am a subscriber to the family plan. My husband has received his DW and I haven't. Not sure what the issue is. I have been on the lookout for it since I signed up...
  • lordlyleech
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Will not allow premium

I keep trying to pay with my debit card and I know I have money but it will not let me pay. It just says account invalid when it isn't. I've also tried to use other forms of payment and it didn't work either. Help me please?

  • Newbie
  • I keep trying to pay with my debit card and I know I have money but it will not let me pay. It just says account invalid when it isn't. I've also tried to use other forms of payment and it didn't wor...
  • MonicaM_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

Hey ive got a problem. I had an acoount with premium on spotify and today my facebook got blocked. My spotify account was connected with facebook but not with email adress. My premium was for 3 months. I dont know what to do. The premium is still act...

  • Newbie
  • Hey ive got a problem. I had an acoount with premium on spotify and today my facebook got blocked. My spotify account was connected with facebook but not with email adress. My premium was for 3 month...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Login
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't login in

HI i was using my fb account to login spotify but last week i deactivated my fb accountknow i can't login in to spotify. now i try to sign up in spotify with the email it say email is alright used and if i go to login and forgot my password it say (i...

  • Newbie
  • HI i was using my fb account to login spotify but last week i deactivated my fb account know i can't login in to spotify. now i try to sign up in spotify with the email it say email is alright used ...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium is Gone

Hey, my Premium Spotify Account became Free Member, I don't know how this happen. I also tried to re-login but it did not solve the problem. I bought Premium Spotify Account for 0,99 Turkish Liras for 3 months, 2 weeks ago.

  • Newbie
  • Hey, my Premium Spotify Account became Free Member, I don't know how this happen. I also tried to re-login but it did not solve the problem. I bought Premium Spotify Account for 0,99 Turkish Liras fo...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! switching from individual Sprint Spotify accounts to Family plan

I have Spotify Premium and two of my kids living at home have Premium. we all have accounts through Sprint. I would like to switch to the Family plan but when trying to switch the Web site said to contact customer care because our subscriptions are t...

  • Newbie
  • I have Spotify Premium and two of my kids living at home have Premium. we all have accounts through Sprint. I would like to switch to the Family plan but when trying to switch the Web site said to co...
  • Maxim
  • Spotify Star
  • 1563 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged for standard preumim suddenly eventhough i've had the student discount

i subscribed to the student discount a while ago and i have been charged correctly in the past. Now it is is charging me for the standard rate for premium and i dont know why or how to fix it. It says i should have recieved an email to renew it but t...

  • Newbie
  • i subscribed to the student discount a while ago and i have been charged correctly in the past.  Now it is is charging me for the standard rate for premium and i dont know why or how t...
  • MonicaM_Bogota
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium - 3 months for $0.99

Hello, Today, I saw that there was a $0.99 for 3 months of Premium subscription promotion... I pressed "try premium" (or something similar), but via the app, thinking that this is how I could sign up for this promotion, but it seems to have given me ...

  • Newbie
  • Hello,   Today, I saw that there was a $0.99 for 3 months of Premium subscription promotion... I pressed "try premium" (or something similar), but via the app, thinking that this is how I...
  • wkaram
  • Newbie
  • 704 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 704 Views
  • 2 replies
  • 0 likes

Superuser Contribution Delete Old Account

So a couple of months ago I got a new e-mail address: ****************@gmail.com, and this is the e-mail address I currently use for my new Spotify account. When I got this new e-mail address I contacted Spotify to cancel my old Spotify account I use...

  • Newbie
  • So a couple of months ago I got a new e-mail address: ****************@gmail.com, and this is the e-mail address I currently use for my new Spotify account. When I got this new e-mail address I conta...
  • MonicaM_Bogota
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

Transferring Account Info

I've got two accounts, one connected through Facebook, one not, and the one connected through Facebook is connected to a Facebook account I don't have access to. I want my information transferred from my old account to my new one, especially because ...

  • Newbie
  • I've got two accounts, one connected through Facebook, one not, and the one connected through Facebook is connected to a Facebook account I don't have access to. I want my information transferred fro...
  • PilotAC
  • Community Legend
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

3 months for 99 cents offer

Hello, I wanted to buy the special offer of 3 months premium for 99 cents.So i clicked on the button on the homepage of spotify.I paid it, but something went wrong.I paid the full price for 3 months.So, can i get my money back from Spotify?

  • Regular
  • Hello,  I wanted to buy the special offer of 3 months premium for 99 cents. So i clicked on the button on the homepage of spotify. I paid it, but something went wrong. I paid the full price ...
  • Maxim
  • Spotify Star
  • 734 Views
  • 9 replies
  • 0 likes
  • Premium
    Subscription
  • 734 Views
  • 9 replies
  • 0 likes

Account has been hacked and cannot recover

Our main account has been hacked and we cannt recover it since the email has been changed. I filled out the contact form however it says it will be emailing the "new" emaila ddres that is not ours. We were able to get logged in here by logging throug...

  • Casual Listener
  • Our main account has been hacked and we cannt recover it since the email has been changed.  I filled out the contact form however it says it will be emailing the "new" emaila ddres that is not o...
  • OviiiOne
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login

I cannot login to my account: it does not allow to get access via facebook account; when I choose an option to restore password, they say that the email does not exist...I re-installed spotify, however it did not help! Sometimes on the spotify.com wh...

  • Newbie
  • I cannot login to my account: it does not allow to get access via facebook account; when I choose an option to restore password, they say that the email does not exist... I re-installed spotify, how...
  • MaryS
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for $1 offer

A few months ago, I found that there was an offer, that said that you would be able to get 3 months of Spotify Premium for only $1. I tried checking to see if the offer was still available now and I can't find it. So has the offer been cancelled? And...

  • Casual Listener
  • A few months ago, I found that there was an offer, that said that you would be able to get 3 months of Spotify Premium for only $1. I tried checking to see if the offer was still available now and I ...
  • juliana7135
  • Casual Listener
  • 881 Views
  • 2 replies
  • 0 likes
  • 881 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium account on laptop but not on mobile

Hello,I have had a premium account for over a year. Since I deleted the spotify app from my phone and re-dowloaded it, my account has changed to a free account. My last payment was december the 20th, so I should still be able to use premium services....

  • Newbie
  • Hello, I have had a premium account for over a year. Since I deleted the spotify app from my phone and re-dowloaded it, my account has changed to a free account. My last payment was december the...
  • MonicaM_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Number of installments in payment with credit card

Tengo una PREGUNTA ... ¿Como Puedo Reducir el Número de cuotas en el pago de mi Tarjeta quiero ... La Posibilidad de la ONU Número Más pequeño?

  • Casual Listener
  • Tengo una PREGUNTA ... ¿Como Puedo Reducir el Número de cuotas en el pago de mi Tarjeta quiero ... La Posibilidad de la ONU Número Más pequeño?
  • MonicaM_Bogota
  • Roadie
  • 1066 Views
  • 1 replies
  • 0 likes
  • Account
  • 1066 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access my email to reset password

I don't have access to the email that I used to creat my Spotify account.m, and I forgot my password. I have know way to reset my password sense I can't access the email

  • Visitor
  • I don't have access to the email that I used to creat my Spotify account.m, and I forgot my password. I have know way to reset my password sense I can't access the email
  • MonicaM_Bogota
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble de suscripción

HolaEl día 3 de enero me hicieron un cargo doble a mi cuenta domiciliada para spotify familiar...hay alguna forma de que sea reembolsable esa cantidad que me cobraron...o de qué forma puedo obtener información...no encuentro algún lugar para atención...

  • Newbie
  • Hola El día 3 de enero me hicieron un cargo doble a mi cuenta domiciliada para spotify familiar...hay alguna forma de que sea reembolsable esa cantidad que me cobraron...o de qué forma puedo obten...
  • MonicaM_Bogota
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes