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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6679 Views
  • 1 replies
  • 9 likes
  • Security
  • 6679 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473358 Views
  • 978 replies
  • 111 likes
  • Account
  • 473358 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207761 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207761 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118956 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118956 Views
  • 72 replies
  • 12 likes

Superuser Contribution 2 month subscription via paysafe

Hello. I have quick question! Becouse there is no way to buy two months premium via paysafecard i wonder if i'll but premium two times in one month will it be extended to two months?

  • Newbie
  • Hello. I have quick question! Becouse there is no way to buy two months premium via paysafecard i wonder if i'll but premium two times in one month will it be extended to two months?
  • FabianS_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

Charged when I already cancelled premium

I have been charged for premium Spotify when I already cancelled my subscription?

  • Casual Listener
  • I have been charged for premium Spotify when I already cancelled my subscription?
  • Maxim
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • Account
  • 186 Views
  • 3 replies
  • 0 likes

Superuser Contribution Contrate un mes y no me respetaron la promoción de $9.00 MN tres meses

Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN.

  • Casual Listener
  • Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN. 
  • liz0612
  • Casual Listener
  • 252 Views
  • 4 replies
  • 0 likes
  • Premium
  • 252 Views
  • 4 replies
  • 0 likes

Account login page doesn't work with Firefox and ABP

As the topic says - the account page doesn't work with Firefox (50.1) and Adblock Plus. As a paying member, In my own opinion, I've supplied enough unessary personally identifiable information for me and my family. So at least It should be a small ge...

  • Newbie
  • As the topic says - the account page doesn't work with Firefox (50.1) and Adblock Plus.   As a paying member, In my own opinion, I've supplied enough unessary personally identifiable informati...
  • 181 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 181 Views
  • 0 replies
  • 0 likes

Solved!! Student Discount Question

Hi! So i forgot to reapply for the student discount, so I started getting charged for he regular priced premium. I ready to reapply my student discount. Do I need to first cancel the premium I have before I apply for the student discount?

  • Newbie
  • Hi! So i forgot to reapply for the student discount, so I started getting charged for he regular priced premium.   I ready to reapply my student discount.   Do I need to first can...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

changing country location

Hello,1st sorry for my bad english but im trying my besti have my uncle lived in Malaysia and he gave me a gift which is 3months.a redeem code he buy,he give me the PIN but i need to change the location to MALAYSIA use the premium,now im in PH,can an...

  • Casual Listener
  • Hello,1st sorry for my bad english but im trying my best i have my uncle lived in Malaysia and he gave me a gift which is 3months. a redeem code he buy,he give me the PIN but i need to change the...
  • Maxim
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

I had been charge for Premium & I dont even have premium.

So yesterday I had been charged for $9.99 & I had never recieved my premium on my account for somereason you people had been charging me and I'm not recieving my premium, can someone tells me what is happening this is the second time I had been charg...

  • Casual Listener
  • So yesterday I had been charged for $9.99  & I had never recieved my premium on my account for somereason you people had been charging me and I'm not recieving my premium, can someone tells ...
  • Skywardzelda
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

artist profile problem

Sono un artista e ho la mia pagina, ma non l'ho creato. Puoi dirmi come faccio a ottenere l'accesso a modificarlo? Grazie

  • Casual Listener
  • Sono un artista e ho la mia pagina, ma non l'ho creato. Puoi dirmi come faccio a ottenere l'accesso a modificarlo? Grazie
  • jsucry
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
  • 235 Views
  • 2 replies
  • 0 likes

I was changing my subscription and it charged my card without completing the subscription process

How do I get my money back? It charged me $4.99 for the student discount, but it told me after I selected submit that I needed to show a schedule because sheerID couldn't register me as a student.

  • Newbie
  • How do I get my money back? It charged me $4.99 for the student discount, but it told me after I selected submit that I needed to show a schedule because sheerID couldn't register me as a student.
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

hello I have problem with spotify about payment. Firstly I changed my card but I forgot to uptade payment details and now I cant access this page. Can you give me some advise about that.

  • Casual Listener
  • hello  I have problem with spotify about payment. Firstly I changed my card but I forgot to uptade payment details and now I cant access this page. Can you give me some advise about that.
  • ALEJANDRO63
  • Newbie
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Spotify has charged me twice for 1 subscription

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to please return my money immediately and only charge m...

  • Casual Listener
  • I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to p...
  • Dreadlord
  • Community Legend
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

My playlists are gone!

HiI have just logged in after hanging to a new iPhone 7 and all my playlists are gone!!!! Please help

  • Casual Listener
  • Hi I have just logged in after hanging to a new iPhone 7 and all my playlists are gone!!!! Please help
  • Maxim
  • Spotify Star
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Price Difference for Family Account

Hello, Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same thing. We do live at the same address and our IDs registr...

  • Casual Listener
  • Hello,  Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same...
  • Maxim
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • Premium
  • 219 Views
  • 3 replies
  • 0 likes

subscription expired within the month

Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of the tracks in my library ... what should I do?

  • Casual Listener
  • Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of t...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 7 replies
  • 0 likes
  • 312 Views
  • 7 replies
  • 0 likes

Joined family subscription but still only have 'free access'

I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my administrator account it says she has joined the account. ...

  • Newbie
  • I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my adminis...
  • DG1995
  • Newbie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Discover Weekly is not updating

Hi support team, I am using Spotify for few weeks but this week the Discover Weekly is not updating.The songs date is "10 days ago".Can you please check the problem?Thank you

  • Casual Listener
  •  Hi support team,   I am using Spotify for few weeks but this week the Discover Weekly is not updating. The songs date is "10 days ago". Can you please check the problem? Thank you
  • KatesHere
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Problems changing country settings

Hello. I have attempted to change my Spotify Country setting from Ireland to UK ( as I've now moved to the UK ) I have updated my card details to UK and payment is now been taken in £ - I also selected the change country option to UK, but for some re...

  • Newbie
  • Hello. I have attempted to change my Spotify Country setting from Ireland to UK ( as I've now moved to the UK ) I have updated my card details to UK and payment is now been taken in £ - I also select...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Renew premium

Today i cancelled my premium because I didn't want to pay for spotify anymore. But Spotify already amortized the 9,99 from this month. My question is can i get my account to premium without paying again. And if that isn't can i get my money back.

  • Newbie
  • Today i cancelled my premium because I didn't want to pay for spotify anymore. But Spotify already amortized the 9,99 from this month. My question is can i get my account to premium without paying ag...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Can't join premium for family

I can't seem to change my zipcode on my profile and I can't join my family premium account.

  • Newbie
  • I can't seem to change my zipcode on my profile and I can't join my family premium account.
  • KatesHere
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Billed by spotify although I never signed up!

I never signed up for spotify and suddenly my credit card has been billed 2 months in a row!Can someone from spotify please help me sort this out ASAP!I only have a payment reference number to go by and I'd prefer not to make this public on Facebook ...

  • Newbie
  • I never signed up for spotify and suddenly my credit card has been billed 2 months in a row! Can someone from spotify please help me sort this out ASAP! I only have a payment reference number to go...
  • KatesHere
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes