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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76735 Views

28 replies

0 likes

  • 76735 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94936 Views

9 replies

2 likes

Account
Login
  • 94936 Views
  • 9 replies
  • 2 likes

Superuser Contribution cancele mi suscripcion y aparece mi tarjeta como forma de pago

habia cancelado mi suscripcion y desconecte mi tarjeta y al siguiente mes me cobra... y ahora cuando reviso no puedo quitar mi tarjeta en el suscripcion

Visitor

habia cancelado mi suscripcion y desconecte mi tarjeta y al siguiente mes me cobra... y ahora cuando reviso no puedo quitar mi tarjeta en el suscripcion

MihailY

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy an upgrade

You offered me three month premium for 9,99 €, but Don't give it to me after I loged in at paypal

Visitor

You offered me three month premium for 9,99 €, but Don't give it to me after I loged in at paypal

Joan

Moderator

414 Views

2 replies

1 likes

  • 414 Views
  • 2 replies
  • 1 likes

birthday is wrong

I need to change my birthday for it is inccorrect

Visitor

I need to change my birthday for it is inccorrect

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

can I cancel the cancellation of an account?

Hi good morning, I messed up a bit with my profile I was doing a duo plan with my sister but I was afraid that my individual plan would remain active. Can I ask you to help me understand the situation of my account because I have now disabled the duo...

Visitor

Hi good morning, I messed up a bit with my profile I was doing a duo plan with my sister but I was afraid that my individual plan would remain active. Can I ask you to help me understand the situatio...

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Premium account lost everywhere when changing mobile even if the id/pwd is correct !

Plan Premium Country France Device iPhone 11 but device independant in fact. Read further Operating System independant My Question or Issue I changed my mobile from iPhone8 to iPhone11 bu it doesn't matter in fact...I had a Premium Family account for...

Casual Listener

Plan Premium Country France Device iPhone 11 but device independant in fact. Read further   Operating System independant My Question or Issue I changed my mobile ...

Maxim

Spotify Star

362 Views

1 replies

0 likes

Account
Free
Premium
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adicionar cartão de credito/Can't add payment method

Plan/PremiumCountryBrazil Operating SystemWindows 10 My Question or IssueNão consigo adicionar um cartão para pagamento/Can't add a credit card for payment.

Newbie

Plan /Premium Country Brazil   Operating System Windows 10   My Question or Issue Não consigo adicionar um cartão para pagamento/Can't add a credit card for payment.

Vasil

Moderator

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

Newbie

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

dbroc

Casual Listener

853 Views

4 replies

0 likes

Account
Free
Login
Other
Unlimited
  • 853 Views
  • 4 replies
  • 0 likes

Superuser Contribution The email linked to my account isn't my email.

I tried linking my Spotify to my bereal account when I realized that the accounts Gmail that is linked to it. Isn't my Gmail. My Gmail is < moderator edit> but the Gmail linked is I don't have access to change it and when I try to move it back to my...

Visitor

I tried linking my Spotify to my bereal account when I realized that the accounts Gmail that is linked to it. Isn't my Gmail. My Gmail is < moderator edit>  but the Gmail linked is <mod...

Vasil

Moderator

563 Views

1 replies

0 likes

Account
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign up issue: "This email is already connected to an account"

I signed up using Facebook and then I associated somehow my email. After that I was not able to login with Google.So, I search internet and found a solution that didn't work which is removing the account completely and then try to Sign up again with ...

Visitor

I signed up using Facebook and then I associated somehow my email. After that I was not able to login with Google. So, I search internet and found a solution that didn't work which is removing the...

Alex

Spotify Legend

4052 Views

1 replies

0 likes

  • 4052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cerrar sesión en un dispositivo al que no tengo cómo acceder

Abrí mí cuenta en el dispositivo de alguien y ahora la están usando sin mí consentimiento, quiero cerrar la sesión

Visitor

Abrí mí cuenta en el dispositivo de alguien y ahora la están usando sin mí consentimiento, quiero cerrar la sesión

Dian

Spotify Legend

9733 Views

1 replies

0 likes

  • 9733 Views
  • 1 replies
  • 0 likes

Superuser Contribution postcode issues

PlanFree/PremiumCountry UAEDeviceWeb Operating SystemWindows 10 My Question or Issue Hey, I now live in the UAE and I want to come back to using spotify. So I logged in to my spotify account to change my country and it it looped. The error was about ...

Visitor

Plan Free/Premium Country  UAE Device Web  Operating System Windows 10   My Question or Issue  Hey,   I now live in the UAE and I want to come back to using spoti...

Joan

Moderator

961 Views

8 replies

0 likes

Account
  • 961 Views
  • 8 replies
  • 0 likes

Refund for subscription charge

I have very recently been discharged from hospital and have returned to accessing my accounts to see that I have been charged for a month of subscription. I had meant to cancel this before my free trial ended as I have absolutely no disposable income...

Visitor

I have very recently been discharged from hospital and have returned to accessing my accounts to see that I have been charged for a month of subscription. I had meant to cancel this before my free ...

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola

Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium

Visitor

Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium

Vasil

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Duo Premium

Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios

Visitor

Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios

Vasil

Moderator

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar a mi cuenta y la solución es un enlace al correo equivoca

Al intentar ingresar me di cuenta que el correo quedó mal por lo tanto no puedo ver el enlace para ingresar

Visitor

Al intentar ingresar me di cuenta que el correo quedó mal por lo tanto no puedo ver el enlace para ingresar

Lyubka

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes