Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398883 Views
  • 950 replies
  • 107 likes
  • Account
  • 398883 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171686 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171686 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Superuser Contribution How long will it take for Spotify to update payment?

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

  • Newbie
  • So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking ...
  • OscarDC
  • Moderator
  • 1929 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1929 Views
  • 3 replies
  • 0 likes

Superuser Contribution When logging into my account again, all mixes and liked songs disappeared

When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked songs and artists I followed show up.

  • Visitor
  • When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked...
  • Yordan
  • Moderator
  • 246 Views
  • 2 replies
  • 0 likes
  • App & Features
    Music Discussion
    Social & Random
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payed for my monthly subsciption but on the app it says i havent

I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it".It's been a while already and it keeps showing me that and it's really pissing me o...

  • Newbie
  • I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it". It's been a while already and ...
  • Yordan
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • App & Features
    Discovery & Promo
    Social & Random
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reached Device Limit - Can not download

PlanFamily PremiumCountryTurkeyMy Question or IssueWhen i try to download any music, im getting this weird issiue. I have only 1 device and not downloaded more than 10000 music.

  • Newbie
  • Plan Family Premium Country Turkey My Question or Issue When i try to download any music, im getting this weird issiue. I have only 1 device and not downloaded more than 10000 music.
  • Elena
  • Moderator
  • 1098 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1098 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists being deleted

PlanPremiumCountryuk Device(iPhone XR My Question or IssueMy Spotify app keeps completely deleting playlists I have made, I thought it could be because I was making them offline but now it is even deleting playlists I make when I am online. The app i...

  • Visitor
  •   Plan Premium Country uk   Device (iPhone XR     My Question or Issue My Spotify app keeps completely deleting playlists I have made, I thought it could be because I w...
  • CameyMatory
  • Newbie
  • 329 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 329 Views
  • 2 replies
  • 0 likes

[Desktop][Other] Make it so I can login to Spotify

I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recognize - it tells me my new password must be different. ...

  • Casual Listener
  • I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recogniz...
  • Benlee12123b
  • Composer
  • 301 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Synchronization playlists, favorites doesn't work on differents devices

Hello, I'm a Premium member. I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronization of my libraries doesn't work on devices.It's the same with podcasts or favouri...

  • Casual Listener
  • 🇺🇲 Hello,    I'm a Premium member.  I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronization...
  • Kakuna
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution "We Added" problem

PlanFreeCountryN/ADeviceGalaxy S20Operating SystemSamsung Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the bottom it says, "we added". I don't know if this is a free thing only but it gets on my n...

  • Visitor
  •   Plan Free Country N/A Device Galaxy S20 Operating System Samsung    Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the b...
  • Alex
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Failed to Reset Offline Device

PlanPremiumCountryUSADeviceLaptopOperating SystemFedora 35My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, but the software prompts Device Limit Reach. I tried to go to https:...

  • Regular
  • Plan Premium Country USA Device Laptop Operating System Fedora 35 My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, b...
  • BryanLiang
  • Regular
  • 304 Views
  • 3 replies
  • 0 likes
  • Account
  • 304 Views
  • 3 replies
  • 0 likes

Solved!! Account Hacked - Only Facebook login available

PlanPremiumCountryIndiaDeviceAcer Swift XOperating SystemWindows 11 My Question or IssueHi. I have always used my facebook login for spotify and had not really set any email or password login. Recently, songs and playlists that I have never played st...

  • Newbie
  • Plan Premium Country India Device Acer Swift X Operating System Windows 11   My Question or Issue Hi. I have always used my facebook login for spotify and had not really set any email ...
  • Maxim
  • Spotify Star
  • 718 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Created two accounts

Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right I want to use premium on the account I generally use as it has all my playlists and my followers

  • Visitor
  • Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right  I want to use premium on the account I generally use as i...
  • Yordan
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Change from free to premium

I am currently a user under my son's account. He recently switched from Premium to Free account.I want to set up my own account - Premium (with my current user name and password).Can I keep my current user name / Password?Will my current listing of s...

  • Newbie
  • I am currently a user under my son's account.  He recently switched from Premium to Free account. I want to set up my own account - Premium (with my current user name and password). Can I keep...
  • Maxim
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 412 Views
  • 1 replies
  • 0 likes

I can't login to my spotify account

My IssueHi!I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password for my device and when I try to login on my phone it say...

  • Visitor
  • My Issue Hi! I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password f...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Login
  • 233 Views
  • 1 replies
  • 0 likes

Account Suspended - Customer Service Won't Help

My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing they can do and end the chat on me. They also are not ...

  • Music Fan
  • My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing the...
  • Benlee12123b
  • Composer
  • 459 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 459 Views
  • 2 replies
  • 1 likes

Unable to add songs to playlists

When I try to add a song to any of my existingplaylists, I get a screen that says “make your first playlist” and it has a “create playlist” button on it. I don’t want to create a new playlist. I want to add a song to my current playlist. Any idea wha...

  • Visitor
  • When I try to add a song to any of my existing playlists, I get a screen that says “make your first playlist” and it has a “create playlist” button on it. I don’t want to create a new playlist. I wa...
  • Benlee12123b
  • Composer
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see users that I follow, only artists

PlanPremiumOperating System(Android Oreo, Windows 10) My Question or IssueI noticed since a week ago or more that I can't see who I follow that isn't an artist on my desktop and phone application. Both are updated to the latest versionsHave they chan...

  • Regular
  •   Plan Premium Operating System (Android Oreo, Windows 10)   My Question or Issue I noticed since a week ago or more that I can't see who I follow that isn't an artist on my des...
  • Ver
  • Spotify Legend
  • 1521 Views
  • 15 replies
  • 2 likes
  • Account
    Other
    Premium
  • 1521 Views
  • 15 replies
  • 2 likes

Solved!!Superuser Contribution My Goal to Become a Rockstar!

Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant seem to solve

  • Composer
  • Hello My goal is to Become a Spotify Rockstar i have Been Trying for over a Year and im Extremely Dedicated If you see this Please spread the Word My goal is to Help with all those problems we cant s...
  • Katerina
  • Spotify Legend
  • 1120 Views
  • 2 replies
  • 0 likes
  • Account
  • 1120 Views
  • 2 replies
  • 0 likes

Hi, I have a premium subscription as part of my mobile phone contract however when I was logged out

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have a premium subscription as part of my mobile phone contract, however when I was log...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I h...
  • Benlee12123b
  • Composer
  • 484 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay in full for a year?

Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!

  • Casual Listener
  • Just wondering if it's possible to pay in full for a year instead of monthly? We're purchasing for university events and would love to have it appear in only one billing cycle. Thanks!
  • Ver
  • Spotify Legend
  • 663 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 663 Views
  • 5 replies
  • 0 likes