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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158908 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158908 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10733 Views
  • 3 replies
  • 10 likes
  • Security
  • 10733 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508915 Views
  • 985 replies
  • 112 likes
  • Account
  • 508915 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124780 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124780 Views
  • 74 replies
  • 12 likes

Solved!! premium account not recognised

hi,I just paid for the three months premium offer that was valid until December 31st, but now when I log in to spotify, in the options it says that I have the free account and not the premium one.what can I do to solve the issue?thank you,Carlotta

  • Casual Listener
  • hi, I just paid for the three months premium offer that was valid until December 31st, but now when I log in to spotify, in the options it says that I have the free account and not the premium one...
  • Bittencourt
  • Spotify Star
  • 508 Views
  • 5 replies
  • 0 likes
  • 508 Views
  • 5 replies
  • 0 likes

Superuser Contribution spotify won't log in on my phone

I have spotify premium and I can log in on the computer but every time I try to log in on my phone I get an eror message saying "log in failed: you've already created an account with this email address". I've tried everything to fix it from deleting ...

  • Regular
  • I have spotify premium and I can log in on the computer but every time I try to log in on my phone I get an eror message saying "log in failed: you've already created an account with this email addre...
  • FabianS_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded songs became invalidated!

I am a spotify premium member which allows me to download songs to my iPhone 6. I downloaded over 2000 songs for a road trip. During the trip at some point I got a strange message saying that I could not log in (since I was in a National Park with no...

  • Newbie
  • I am a spotify premium member which allows me to download songs to my iPhone 6.  I downloaded over 2000 songs for a road trip.  During the trip at some point I got a strange message saying ...
  • FabianS_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! I have been credited 9,99 though I only have spotify free.

I have spotify free. Now I notice that since August 2016 Spotify has credited 9,99 € monthly from by bank account.

  • Casual Listener
  • I have spotify free. Now I notice that since August 2016 Spotify has credited 9,99 € monthly from by bank account.
  • KatesHere
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't find the "phantom" Premium account for which I am being charged.

I am being charged for a premium account that I cannot find. The only account I have, to my knowledge, is through Facebook. I have only one Facebook account and the Spotify account attached to it is a free one according to my login page. I am lost in...

  • Newbie
  • I am being charged for a premium account that I cannot find.  The only account I have, to my knowledge, is through Facebook. I have only one Facebook account and the Spotify accou...
  • FabianS_Bogota
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 month subscription via paysafe

Hello. I have quick question! Becouse there is no way to buy two months premium via paysafecard i wonder if i'll but premium two times in one month will it be extended to two months?

  • Newbie
  • Hello. I have quick question! Becouse there is no way to buy two months premium via paysafecard i wonder if i'll but premium two times in one month will it be extended to two months?
  • FabianS_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
  • 169 Views
  • 1 replies
  • 0 likes

Charged when I already cancelled premium

I have been charged for premium Spotify when I already cancelled my subscription?

  • Casual Listener
  • I have been charged for premium Spotify when I already cancelled my subscription?
  • Maxim
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • Account
  • 200 Views
  • 3 replies
  • 0 likes

Superuser Contribution Contrate un mes y no me respetaron la promoción de $9.00 MN tres meses

Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN.

  • Casual Listener
  • Contrate un mes de Spotiy Premium y no me respetaron la promoción de $9.00 MN por tres meses, me hicieron cargo por $99.00 MN. 
  • liz0612
  • Casual Listener
  • 268 Views
  • 4 replies
  • 0 likes
  • Premium
  • 268 Views
  • 4 replies
  • 0 likes

Account login page doesn't work with Firefox and ABP

As the topic says - the account page doesn't work with Firefox (50.1) and Adblock Plus. As a paying member, In my own opinion, I've supplied enough unessary personally identifiable information for me and my family. So at least It should be a small ge...

  • Newbie
  • As the topic says - the account page doesn't work with Firefox (50.1) and Adblock Plus.   As a paying member, In my own opinion, I've supplied enough unessary personally identifiable informati...
  • 192 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 0 replies
  • 0 likes

Solved!! Student Discount Question

Hi! So i forgot to reapply for the student discount, so I started getting charged for he regular priced premium. I ready to reapply my student discount. Do I need to first cancel the premium I have before I apply for the student discount?

  • Newbie
  • Hi! So i forgot to reapply for the student discount, so I started getting charged for he regular priced premium.   I ready to reapply my student discount.   Do I need to first can...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

changing country location

Hello,1st sorry for my bad english but im trying my besti have my uncle lived in Malaysia and he gave me a gift which is 3months.a redeem code he buy,he give me the PIN but i need to change the location to MALAYSIA use the premium,now im in PH,can an...

  • Casual Listener
  • Hello,1st sorry for my bad english but im trying my best i have my uncle lived in Malaysia and he gave me a gift which is 3months. a redeem code he buy,he give me the PIN but i need to change the...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

I had been charge for Premium & I dont even have premium.

So yesterday I had been charged for $9.99 & I had never recieved my premium on my account for somereason you people had been charging me and I'm not recieving my premium, can someone tells me what is happening this is the second time I had been charg...

  • Casual Listener
  • So yesterday I had been charged for $9.99  & I had never recieved my premium on my account for somereason you people had been charging me and I'm not recieving my premium, can someone tells ...
  • Skywardzelda
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

artist profile problem

Sono un artista e ho la mia pagina, ma non l'ho creato. Puoi dirmi come faccio a ottenere l'accesso a modificarlo? Grazie

  • Casual Listener
  • Sono un artista e ho la mia pagina, ma non l'ho creato. Puoi dirmi come faccio a ottenere l'accesso a modificarlo? Grazie
  • jsucry
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • Account
  • 247 Views
  • 2 replies
  • 0 likes

I was changing my subscription and it charged my card without completing the subscription process

How do I get my money back? It charged me $4.99 for the student discount, but it told me after I selected submit that I needed to show a schedule because sheerID couldn't register me as a student.

  • Newbie
  • How do I get my money back? It charged me $4.99 for the student discount, but it told me after I selected submit that I needed to show a schedule because sheerID couldn't register me as a student.
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

hello I have problem with spotify about payment. Firstly I changed my card but I forgot to uptade payment details and now I cant access this page. Can you give me some advise about that.

  • Casual Listener
  • hello  I have problem with spotify about payment. Firstly I changed my card but I forgot to uptade payment details and now I cant access this page. Can you give me some advise about that.
  • ALEJANDRO63
  • Newbie
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Spotify has charged me twice for 1 subscription

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to please return my money immediately and only charge m...

  • Casual Listener
  • I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to p...
  • Dreadlord
  • Community Legend
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

My playlists are gone!

HiI have just logged in after hanging to a new iPhone 7 and all my playlists are gone!!!! Please help

  • Casual Listener
  • Hi I have just logged in after hanging to a new iPhone 7 and all my playlists are gone!!!! Please help
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Price Difference for Family Account

Hello, Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same thing. We do live at the same address and our IDs registr...

  • Casual Listener
  • Hello,  Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • Premium
  • 233 Views
  • 3 replies
  • 0 likes

subscription expired within the month

Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of the tracks in my library ... what should I do?

  • Casual Listener
  • Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of t...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 7 replies
  • 0 likes
  • 315 Views
  • 7 replies
  • 0 likes

Joined family subscription but still only have 'free access'

I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my administrator account it says she has joined the account. ...

  • Newbie
  • I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my adminis...
  • DG1995
  • Newbie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes