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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157106 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157106 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10633 Views
  • 3 replies
  • 10 likes
  • Security
  • 10633 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507429 Views
  • 985 replies
  • 112 likes
  • Account
  • 507429 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124527 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124527 Views
  • 74 replies
  • 12 likes

Cannot change location of spotify account despite changing credit card payment

I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my payment details to my Singapore Credit Card, but I ...

  • Newbie
  • I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my ...
  • Jacob
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Charged

My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened

  • Casual Listener
  • My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened
  • WhiskeyChic112
  • Casual Listener
  • 272 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 272 Views
  • 2 replies
  • 0 likes

Waiting on emails for family members

Hi,I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails.How long does this process usually take?

  • Newbie
  • Hi, I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails. Ho...
  • itu_
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta familiar premium

Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!

  • Casual Listener
  • Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!
  • 12142006595
  • Newbie
  • 300 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 300 Views
  • 1 replies
  • 0 likes

Bank thought Spotify payment was fraudulent

I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they also cancelled the last Spotify premium payment believ...

  • Newbie
  • I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they als...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subsribed spotify premium but my status is still free

I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.

  • Newbie
  • I already subsribed my spotify premium but it doesnt work. I tried all the steps given but it is still not working. Can u help me to figure out this matter.    
  • Maria_B
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution promotion

Just tried to sign up for 3 months for $.99 promotion that I received a few days ago. Now I can't find it. Thanks for your help.

  • Newbie
  • Just tried to sign up for 3 months for $.99 promotion that I received a few days ago.  Now I can't find it.  Thanks for your help.
  • Maria_B
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting Spotify Family Member

Hi Community. I´ve tried to delete one spotify familiy member in the "normal way" on clicking the name and then removed (in the same way decribed in the help section). My problem is, i getting an error page ("psssst, this content doesnt exist anymore...

  • Casual Listener
  • Hi Community.   I´ve tried to delete one spotify familiy member in the "normal way" on clicking the name and then removed (in the same way decribed in the help section). My problem is, i getti...
  • Maria_B
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credito Esaurito Vodafone

Salve, io avevo attivo la promozione di Spotify Premium (di un anno) attraverso vodafone, purtroppo mi è terminato il credito Vodafone e il mio account Premium è passato a Free. Dopo nemmeno 10 ore ho subito ricaricat il mio credito vodafone , ma il ...

  • Newbie
  • Salve, io avevo attivo la promozione di Spotify Premium (di un anno) attraverso vodafone, purtroppo mi è terminato il credito Vodafone e il mio account Premium è passato a Free. Dopo nemmeno 10 ore h...
  • Aandreea
  • Newbie
  • 452 Views
  • 3 replies
  • 1 likes
  • 452 Views
  • 3 replies
  • 1 likes

$12.99

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for?

  • Newbie
  • Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for? 
  • kmtl91
  • Newbie
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
  • 274 Views
  • 2 replies
  • 0 likes

Tengo un problema con la suscripción de Spotify

Resulta que acabo de ingresar a download de mi playlist para pagar el premium y resulta que cuando pague todo, fui a : Activar en modo offline y abajito me sale que en 29 dias por a necesitar conectarme a internet, y no se porque sale eso, si ahorita...

  • Regular
  • Resulta que acabo de ingresar a download de mi playlist para pagar el premium y resulta que cuando pague todo, fui a : Activar en modo offline y abajito me sale que en 29 dias por a necesitar conecta...
  • Andres550
  • Regular
  • 2916 Views
  • 6 replies
  • 0 likes
  • Premium
  • 2916 Views
  • 6 replies
  • 0 likes

Iphone log in with facebook

When I click log in with facebook it says I've already authorized Spotify on facebook so i click ok and it just brings me back to the log in screen over and over.

  • Newbie
  • When I click log in with facebook it says I've already authorized Spotify on facebook so i click ok and it just brings me back to the log in screen over and over.
  • kirashi
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Cancelling subscription of deactivated facebook account

I have two facebook accounts connected to Spotify, one of them being a premium subscription service and the other one free. I deactivated the facebook account linked to the premium Spotify account, and so cannot log in with that on the Spotify websit...

  • Newbie
  • I have two facebook accounts connected to Spotify, one of them being a premium subscription service and the other one free. I deactivated the facebook account linked to the premium Spotify account, a...
  • kirashi
  • Community Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wondering how many accounts I have

I'm being charged for two spotify accounts each month. Can only find one of my accounts. How can I get help to find out this, so I can delete one of my accounts?

  • Newbie
  • I'm being charged for two spotify accounts each month. Can only find one of my accounts. How can I get help to find out this, so I can delete one of my accounts?
  • Maria_B
  • Moderator
  • 2786 Views
  • 1 replies
  • 0 likes
  • Account
  • 2786 Views
  • 1 replies
  • 0 likes

Switching from Student back to regular premium

I am trying to update my payment info and I am no longer a student, but it keeps asking me to verify I am a student. How do I get rid of the student discount.

  • Newbie
  • I am trying to update my payment info and I am no longer a student, but it keeps asking me to verify I am a student. How do I get rid of the student discount.
  • kirashi
  • Community Legend
  • 2473 Views
  • 3 replies
  • 1 likes
  • 2473 Views
  • 3 replies
  • 1 likes

Superuser Contribution I uploaded an album but Spotify registered it to the incorrect artist.

Hey guys,As the topic suggests I uploaded my band's album through Distrokid and even though we took all measures to make sure it wouldn't get mistaken for another artist of a similar spelling, on Spotify it registered us under another artists name. H...

  • Newbie
  • Hey guys, As the topic suggests I uploaded my band's album through Distrokid and even though we took all measures to make sure it wouldn't get mistaken for another artist of a similar spelling, on...
  • Maria_B
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Paid for premium, says I have free.

PAID FOR PREMIUM, ...CAME BACK TO FIND THE SITE SAYS I HAVE ONLY 'FREE SERVICE' WITH ADVERTISEMENTS.

  • Newbie
  • PAID FOR PREMIUM, ...CAME BACK TO FIND THE SITE SAYS I HAVE ONLY 'FREE SERVICE' WITH ADVERTISEMENTS.
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for two different premiums

I was looking to get the student premium for 4.99 but they couldn't verify that I was a student. I did the manual part and it asked for documents. I decided to wait until February until i started classes. I decided to go ahead and get the regular pre...

  • Visitor
  • I was looking to get the student premium for 4.99 but they couldn't verify that I was a student. I did the manual part and it asked for documents. I decided to wait until February until i started cla...
  • kirashi
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Charged multiple times for 99 cents deal but still on free

I have paid for the .99 deal for three months 4 times and it took it it out of my bank account but I'm still on free. Please help.

  • Casual Listener
  • I have paid for the .99 deal for three months 4 times and it took it it out of my bank account but I'm still on free. Please help.
  • Maxim
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes