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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 134333 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 134333 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499323 Views
  • 982 replies
  • 112 likes
  • Account
  • 499323 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123093 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123093 Views
  • 72 replies
  • 12 likes

Superuser Contribution Already have Spotify plan with Google account, but can't find the right one

From HK user, I have registered Spotify account with my Google account (using Smartone for telephone bill for payment), but when I log in my account with using Google again, I cannot find my original paid account. I am now apply a new account, it sai...

  • Visitor
  • From HK user, I have registered Spotify account with my Google account (using Smartone for telephone bill for payment), but when I log in my account with using Google again, I cannot find my original...
  • MihailY
  • Moderator
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Já estou com 3,636.5 e ainda na consegui sacar?

Eu comprei esse app pra ouvir música e ganha dinheiro, mais até agr nada , já estou com 3.638.50

  • Visitor
  • Eu comprei esse app pra ouvir música e ganha dinheiro, mais até agr nada , já estou com 3.638.50
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I'm getting a Spotify abroad message when I try to log in. Something about using it past 14 daylogin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • Security
  • 188 Views
  • 1 replies
  • 0 likes

Remove from family plan

My Question or Issue i would like to remove myself from the family plan I am part of1. How do I do that?2. Will I keep all my playlists and favourites?

  • Newbie
  •     My Question or Issue   i would like to remove myself from the family plan I am part of 1. How do I do that? 2. Will I keep all my playlists and favourites?     &...
  • kaworu_bloodpaw
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do with Facebook sign-up when I don't recognize account email?

When I signed up on Spotify, I did so via Facebook. However, I don't recognize the email that's registered under my account - it appears to be a random address. As such, I can't receive any emails from Spotify, and I since I created the account via F...

  • Visitor
  • When I signed up on Spotify, I did so via Facebook. However, I don't recognize the email that's registered under my account - it appears to be a random address. As such, I can't receive any emails fr...
  • Lyubka
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

why can't I have prenium personnel

It says that I am not eligible for Prenium personel, and can only have familly or student, or duo. While, I do not belong to any of the categories above.

  • Visitor
  • It says that I am not eligible for Prenium personel, and can only have familly or student, or duo. While, I do not belong to any of the categories above.
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

agregar mi correo electronico a la cuenta

quiero registrar mi mail a mi cuenta y me dice que ya esta registrado. necesito agregar mi mail asi no perder las listas y me gusta de esta cuenta al cambiar de celular

  • Visitor
  • quiero registrar mi mail a mi cuenta y me dice que ya esta registrado. necesito agregar mi mail asi no perder las listas y me gusta de esta cuenta al cambiar de celular
  • Jose_M
  • Spotify Star
  • 2303 Views
  • 1 replies
  • 0 likes
  • 2303 Views
  • 1 replies
  • 0 likes

Is it possible to move my personal premium account into a duo account?

My boyfriend and I are interested in combining our accounts into a duo account, but were curious if that would completely eliminate our current playlists and downloads?

  • Visitor
  • My boyfriend and I are interested in combining our accounts into a duo account, but were curious if that would completely eliminate our current playlists and downloads?
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Overdue payment but its been paid

A warning for an overdue payment keeps popping up on my Spotify App, but in my account it says my next payment isn't due till the 21st. Ive havent gotten any emails saying its overdue as well. How do I stop the pop up? It's lowkey scaring me lol

  • Newbie
  • A warning for an overdue payment keeps popping up on my Spotify App, but in my account it says my next payment isn't due till the 21st. Ive havent gotten any emails saying its overdue as well. How do...
  • Jose_M
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Playlist cleared itself

I have a playlist that had probably hundreds of songs before. I just opened it again and now there's only 4 inside for some reason. I'm about 98% sure I didn't clear them myself, and I can't find anywhere I would've moved them to. Help!!!

  • Regular
  • I have a playlist that had probably hundreds of songs before. I just opened it again and now there's only 4 inside for some reason. I'm about 98% sure I didn't clear them myself, and I can't find any...
  • Jose_M
  • Spotify Star
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Minha conta está reproduzindo faixas em que eu não estou escolhendo

Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pode estar sendo hackeada? se sim o que eu faço?

  • Visitor
  • Meu spotify está tocando musicas sem minha autorização quando eu estou usando como se alguém estivesse as colocando, porém não divido minha conta com ninguém e são de vários artistas. Minha conta pod...
  • kaworu_bloodpaw
  • Roadie
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

compte duo avec un partenaire qui utilise déjà le même compte

comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?

  • Visitor
  • comment créer un compte duo avec le même partenaire qui utilise déjà le même compte?
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Unable to update card

On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing. No error. No follow-up screen. Nothing. And the card is not saving.

  • Visitor
  • On a Mac. On the site. Hitting Update Card Info or whatever the button says, after entering my card number/expiration/CVV, does nothing.  No error. No follow-up screen. Nothing. And the card ...
  • Jose_M
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant make an account i get an error

When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one

  • Visitor
  • When i want to create an account for my friend i get an error sayin that im using proxy eventho im not using one
  • Alex
  • Spotify Legend
  • 918 Views
  • 1 replies
  • 0 likes
  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution como puedo desvincular mis dispositivos offline de mi cuenta?

al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante ya que solo lo tengo configurado offline en dos disp...

  • Visitor
  • al qurer descargar mis listas con mi cuenta premium no me deja ya que dice que elimine todas las descargas de otros dispositivos, ya cerre la cecion en todas partes y no me deja, es algo frustrante y...
  • Jose_M
  • Spotify Star
  • 1968 Views
  • 1 replies
  • 0 likes
  • 1968 Views
  • 1 replies
  • 0 likes