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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421699 Views
  • 965 replies
  • 108 likes
  • Account
  • 421699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186619 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186619 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

Superuser Contribution Intermitencia al escuchar musica usando Sonos

Escribo este tema, porque tengo intermitencia en el servicio de musica de Spotify en el sistema de altavoces SONOS, no pasa siempre pero es incomodo, no crea que sea mi conexion a internet porque probe con otro servicio de musica llamado DEEZER y no ...

  • Regular
  • Escribo este tema, porque tengo intermitencia en el servicio de musica de Spotify en el sistema de altavoces SONOS, no pasa siempre pero es incomodo, no crea que sea mi conexion a internet porqu...
  • jchongkoon
  • Regular
  • 783 Views
  • 4 replies
  • 0 likes
  • Other
  • 783 Views
  • 4 replies
  • 0 likes

Superuser Contribution Kullanıcı adı

Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kullanıcı adımın kucukk61 olarak değiştirilmesini talep...

  • Newbie
  • Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kull...
  • SergioDavid
  • Roadie
  • 1202 Views
  • 1 replies
  • 1 likes
  • 1202 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant open my account

I cant open my account and I placed wrong email. I didnt connect my spotify account to my FB accountNow Im just using the account I got when I connected it to my FBThanks

  • Newbie
  • I cant open my account and I placed wrong email. I didnt connect my spotify account to my FB account Now Im just using the account I got when I connected it to my FB Thanks 🙂
  • SergioDavid
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I just bought Spotify Premium, but I did not get any email, and my phone still says its free.. i tried to reinstall the app and login again. Did not Work..

  • Newbie
  • I just bought Spotify Premium, but I did not get any email, and my phone still says its free.. i tried to reinstall the app and login again. Did not Work..
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparently canot remember the username or email associated...

  • Newbie
  • What can I do to stop payment. I created a account so I could do 3 months for 99 cents. I liked the premium service so I remained using it. When I changed phones it signed me out though and I apparen...
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice as new

Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's the problem here?

  • Newbie
  • Hey, today I happen to see the offer of 3 months for 99cents and when I went to do the subscription y check y bank account and it appears the charge for 99cents and an extra charge for 4.99$. What's ...
  • SergioDavid
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Account to Facebook - ISSUE

The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message..."Sorry there has been a temporary error, please try agai...

  • Newbie
  • The Spotify account that I used was made as a gift, and I would really like to connect it to my personal Facebook so I can be searched via my name. Unfortunately, I get this beautiful message... "...
  • SergioDavid
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I paid for Spotify and signed in with facebook and it said it's veriafied but when I try and log I'm on the app I don't know the password to log in because it's not the password I set for my facebook account what should I do?

  • Newbie
  • I paid for Spotify and signed in with facebook and it said it's veriafied but when I try and log I'm on the app I don't know the password to log in because it's not the password I set for my facebook...
  • SergioDavid
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familjkonto

Hej! Jag skulle vilja ändra mitt premium jag till ett familjkonto. Är det något jag måste säga upp, eller kan jag bara ändra det? Är det någon uppsägningstid?Mvh Sandra.

  • Newbie
  • Hej! Jag skulle vilja ändra mitt premium jag till ett familjkonto. Är det något jag måste säga upp, eller kan jag bara ändra det? Är det någon uppsägningstid? Mvh Sandra.
  • SergioDavid
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Login Issue

Hi, Recently purchased a new Iphone 7. Transferred details over from old phone and for some reason my spotify details did not come with it. Now its saying that I don't have a premium account, and showing playlists and info from ages ago.Thought I was...

  • Newbie
  • Hi,  Recently purchased a new Iphone 7. Transferred details over from old phone and for some reason my spotify details did not come with it. Now its saying that I don't have a premium account, ...
  • SergioDavid
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution log in

my spotify logged me out and i usually have it connected to my facebook but even with facebook log it it will not let me use it

  • Newbie
  • my spotify logged me out and i usually have it connected to my facebook but even with facebook log it it will not let me use it 
  • SergioDavid
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating payment info

I wanted to update my payment info due to me changing banks so in order to do that I have to goto the website version of Spotify but as I do that instead of it saying I have student premium it says I have free but I have premium abilities but it won'...

  • Visitor
  • I wanted to update my payment info due to me changing banks so in order to do that I have to goto the website version of Spotify but as I do that instead of it saying I have student premium it says I...
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm so angry now, I don't get the confirmation e-mail about the Premium

I registred to premium TWICE and I don't get any confirmation e-mail about it, and in my account I'm in 'free' version too. I always log in with my Facebook, I went to get premium, I fill in my bankcard datas, I clicked to get premium, and in the fir...

  • Newbie
  • I registred to premium TWICE and I don't get any confirmation e-mail about it, and in my account I'm in 'free' version too. I always log in with my Facebook, I went to get premium, I fill in my bankc...
  • SergioDavid
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account weg

Hi, seit ca. einer Woche ist mein Premium Account weg. Ich habe ihn nicht gekündigt! Ich glaube, das muss zum selben Zeitpunkt passiert sein, als ich ein neues Password angefordert habe, weil ich mein Handy reseten musste. Hat jemand eine Idee?

  • Visitor
  • Hi, seit ca. einer Woche ist mein Premium Account weg. Ich habe ihn nicht gekündigt! Ich glaube, das muss zum selben Zeitpunkt passiert sein, als ich ein neues Password angefordert habe, weil ich mei...
  • SergioDavid
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses, because it is being used somewhere else

I look at the different threads in here, and I used the log out of all places feature on my account settings. It is not working. I have not shared my account to anyone, since it is my Facebook account.Please help me get this fixed. I am going insane ...

  • Newbie
  • I look at the different threads in here, and I used the log out of all places feature on my account settings. It is not working. I have not shared my account to anyone, since it is my Facebook accoun...
  • SergioDavid
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to 9DKK premium offer

I can't seem to able to subscribe to the 9DKK premium offer... when I have entered my payment info, it just says that i MIGHT have had premium before?!?! I have never had Spotify up until now...!what is wrong with the system?

  • Newbie
  • I can't seem to able to subscribe to the 9DKK premium offer... when I have entered my payment info, it just says that i MIGHT have had premium before?!?! I have never had Spotify up until now...! wh...
  • SergioDavid
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting facebook account

Hi,I badly need your help!I have a facebook account and i had a Spotify account connected to it. I dont really want that account anymore since ive had so much trouble with it on my payment. I have a new Spotify account that i am currently paying for ...

  • Visitor
  • Hi, I badly need your help! I have a facebook account and i had a Spotify account connected to it. I dont really want that account anymore since ive had so much trouble with it on my payment. I h...
  • SergioDavid
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lotfi

If you pay for the primium account you get the first 3 month for €0,99. Why i paid €9,99 and not €0,99 for my first month?

  • Newbie
  • If you pay for the primium account you get the first 3 month for €0,99. Why i paid €9,99 and not €0,99 for my first month?
  • SergioDavid
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Subscription is gone and playlists

Hey! When I log into spotify, I get logged in with my facebook, even though I only log in with my spotifyname.. I have to different email accounts, and i can't log into the one with subscription.. I have no problem logging in to the right account to ...

  • Casual Listener
  • Hey!   When I log into spotify, I get logged in with my facebook, even though I only log in with my spotifyname.. I have to different email accounts, and i can't log into the one with subscrip...
  • Astame
  • Community Legend
  • 403 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 7 replies
  • 0 likes

Superuser Contribution Artist acct/ distribution help

We have started our account akelasound and it is showing us as a user instead of an artist. We would like to have it say we are an artist. We have also uploaded a track via. Distrokid. It is nowhere to be found on the page. Here is the link. It's dea...

  • Newbie
  • We have started our account akelasound and it is showing us as a user instead of an artist. We would like to have it say we are an artist. We have also uploaded a track via. Distrokid. It is nowhere ...
  • SergioDavid
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes