Accounts

Payment Details not showing up

When I go to my supscription status it says my account will automatically renew. I want to cancel because I don't want to get charged again. My payment details will not show up and there is no cancel button anywhere.

Subscription Ended, but Still Charged

My subscription ended on September 17th, but my credit card company still charged me up to this date. Please help.

family plan issue

my family has just switched to a family plan that i started with my premium subscription. my dad has never had spotify before so he downloaded the app and logged in woth facebook. he has tried to get onto the family plan but it continues to tell him ...

After 30 day trial?

Hello, I am thinking about starting a 30day free trial.. after my 30 day trial can I change my subscription to a family package? Or do I have to remain as a single subscription member?

Superuser Contribution Bad experience with GIF CARD

Hi,I'm from Ecuador, does anyone have any contact for Spotify for Latin America? I just need to ask for the copy of the receipt of a gift card but I can not find more than an email from Europe (spotify@cadooz.com) Thanks

Mi cuenta premiamos está en pausa, a pesar de haber canjeado tarjetas para 6 meses. Que hago

Superuser Contribution Stopped having spotify premium

Suddenly I stopped having my premium account and I now it turned into a free one. I've been paying with my credit card the family plan and now even though I paid it, I don't have my premium account anymore

Superuser Contribution Enojada

Quiero cancelar la cuenta Premium y la opcion que me dan o los pasos para hacerlo son incorrectos... no sale nada en la pagina en la parte izquierda que diga "suscripción" para uno cancelarla...... quiero cancelar esta mierda

Superuser Contribution Change of subscription

My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then nothing happens. Any ideas?

Premium subscription gone

Got a new phone, downloaded Spotify,logged in, went to my section and none of my saved songs were there and my account wasn't premium no more even though in my receipts it shows my subscription expires on the 22nd of January 2017

Superuser Contribution Spotify Family Plan

I just signed up for the Spotify family plan. My daughter who was already a Spotify Premium member was added to my plan. However I sent her an email invite for which she received and accepted her playlists disappeared and it is requesting that she si...

3 Months for $.99 deal

Hello, I tried to take advantage of this deal, but was given a 7 day trial and now that I want to go Premium, I am ony seeing $9.99 per month and a some posts in this forum seem to indicate that since I took the 7 day deal I am ineligible (while othe...

Superuser Contribution facebook problems

Hey, So I deactivated my FB account which was linked to my Spotify. When I tried logging in to Spotify again, I could only do that via logging into Facebook, which automatically made my FB active again.So I did just that, went to setting and deactive...

Courtesy pay fee

Why am I getting charged an extra $25 on my account for a courtesy pay fee?

do no let me subscribe to premium

After putting the card and all the data, i put in subscribe and skipped a sign that says "Oops, it looks like your card or payment provider is having a bad day. Try it again or use another method of payment". Some help to do it?

Problem with Spotify Family

Hi!I've had Spotify Family for 6 members since Septemer and everything was fine. But in new year, memeberships just reset (only I have Premium now) , and when I try to add my family, it doesn't work! Address is fine but it say that Spotify didn't man...

Sprint added premium but it's still not on any of our accounts

We've all had Spotify Premium before and we switched over to Sprint now Sprint has wear we can add the Spotify Premium to our account and pay through them at a discounted rate Sprint stated that they've added it this is my 4th time now calling them a...

Being charged for upcoming month after cancelling automatic renewal

I stopped my account from automatically renewing but it didn't cancel and says that I am being charged for the upcoming month; starting two days from now on 02/27/2016. I do not want to pay the $9.99 for the month and considering I tried to cancel my...

Codigos de regalo

Bunea tarde, tengo varios codigos que compre hace poco mas de un año ya cada que los ingreso me aparace la siguiente leyenda:"Desafortunadamente, este código Premium no parece ser válido. Inténtalo nuevamente o ponte en contacto con el departamento d...