Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413861 Views
  • 965 replies
  • 108 likes
  • Account
  • 413861 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180749 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180749 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101350 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101350 Views
  • 68 replies
  • 10 likes

Payments being taken from a card not on paypal

A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?

  • Newbie
  • A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Current $.99 offer

I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?

  • Newbie
  • I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?
  • Alejandro_C
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email addresss and wrong password

I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we have no way of cancelling the subscription. What shou...

  • Newbie
  • I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we ha...
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Vodafone 6 meses

Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, por lo que ahora tienes Spotify Free. Pero no te pre...

  • Casual Listener
  • Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, p...
  • alonzip
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

spotify premium not working

hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in through facebook it says i'm still on spotify free? c...

  • Newbie
  • hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in th...
  • Jacob
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

I can not get premium

I get this error when I enter my credit card information;I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. Please help me.

  • Newbie
  • I get this error when I enter my credit card information; I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. &...
  • Jacob
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Paying for someone else's spotify account

i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK account? CHeers cucha

  • Newbie
  • i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK accoun...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

want to delete available devices

helloI just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?

  • Newbie
  • hello I just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

How do I redeem my giftcard?

Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecard sounded like the second best option I clicked on ...

  • Casual Listener
  • Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecar...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Bought a premium on sale (lower price for 3 months), didnt get that

So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I change it?

  • Newbie
  • So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locked out of account.

Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors: 1. If I log in using Facebook - "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, pl...

  • Newbie
  • Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors:   1. If I log in using Facebook - "You do not have a Spotify account connected...
  • Kayleigh
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 401 Views
  • 1 replies
  • 0 likes

Cancelling my Premium account?

I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premium account :S After that I cancelled my own premium...

  • Newbie
  • I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premi...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't cancel my subscription

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

  • Newbie
  • I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.
  • Kayleigh
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Wiped

My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?

  • Visitor
  • My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying ...
  • KatesHere
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Friend Feed Stopped Working

"See what friends" are playing is greyed outWhen I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow"It was working fine two weeks agoTried reinstalling. No joy.

  • Regular
  • "See what friends" are playing is greyed out When I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow" It was working fine two weeks ago Tried reinstalling. No ...
  • zramix
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
  • 201 Views
  • 1 replies
  • 0 likes

Best subscription for my case

Hello Spotify team, We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all of us. For Spotify Family, we need to reside to the same add...

  • Newbie
  • Hello Spotify team,   We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all ...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Familyplan with girlfriend ?

Two qustions: My Grilfriend lives with me can she then join my familyplan ?Can the accounts in my familyplan also hear headspace (that I also subscribe thru spotify) Thanks for the help and happy hollydays

  • Newbie
  • Two qustions:  My Grilfriend lives with me can she then join my familyplan ? Can the accounts in my familyplan also hear headspace (that I also subscribe thru spotify)   Thanks for th...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Spotify and Vodafone Premium Account Problem

Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?

  • Newbie
  • Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes