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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89359 Views

9 replies

2 likes

Account
Login
  • 89359 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760927 Views

18 replies

29 likes

  • 760927 Views
  • 18 replies
  • 29 likes

Superuser Contribution Weekly discovery picture

Hello dear user,My Spotify picture is Changed since i choose another picture on facebook.But my picture on " discovery weekly " didnt ... and i want to Change it too and i dont know how It would be Nice, if someone can help me

Newbie

Hello dear user, My Spotify picture is Changed since i choose another picture on facebook. But my picture on " discovery weekly " didnt ... and i want to Change it too and i dont know how 😕 I...

MonicaM_Bogota

Roadie

204 Views

1 replies

0 likes

Premium
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot update my new VISA card

Hello,Somedays ago, my credit card was cloned so my bank assigned another card number to me.Now i cannot reference this new credit card to my Spotify account to make the corresponding payment.Please your suppport.

Newbie

Hello, Somedays ago, my credit card was cloned so my bank assigned another card number to me. Now i cannot reference this new credit card to my Spotify account to make the corresponding payment. P...

MonicaM_Bogota

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta de regalo no llego al destinatario

Hola,La semana pasada compre una tarjeta de regalo por 3 meses para que fuera enviada por correo electrónico, sin embargo nunca llegó al destinatario y a mí me cobraron el cargo por medio de PayPal. Por favor ayundenme a guiarme para saber que se hac...

Newbie

Hola, La semana pasada compre una tarjeta de regalo por 3 meses para que fuera enviada por correo electrónico, sin embargo nunca llegó al destinatario y a mí me cobraron el cargo por medio de PayP...

MonicaM_Bogota

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice and still no premium access

Hey, I've got a new credit card. So, I updated my payment method. After updating it, I've received a message that it didn't work. So, I've done it again. However, Spotify still received the payment even though there was this message that it didn't wo...

Newbie

Hey,   I've got a new credit card. So, I updated my payment method. After updating it, I've received a message that it didn't work. So, I've done it again.  However, Spotify still receiv...

MonicaM_Bogota

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Premium credit card change directing to family premium subscription page

Hi All, I'd like to update my credit card and country in my Premium subscription. However, after entering card details, clicking 'Change Payment Details', then confirming 'Yes, Change to USA', the page keeps directing to Family Premium Subscription p...

Newbie

Hi All,    I'd like to update my credit card and country in my Premium subscription. However, after entering card details, clicking 'Change Payment Details', then confirming 'Yes, Change ...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

No puedo iniciar sesión en Spotify

No puedo iniciar sesión en nigun dispositivo que tengo. Dice que mi país no coincide con el de mi perfil y ya los modifiqué pero sigo sin poder iniciar sesión.Gracias

Newbie

No puedo iniciar sesión en nigun dispositivo que tengo. Dice que mi país no coincide con el de mi perfil y ya los modifiqué pero sigo sin poder iniciar sesión. Gracias

165 Views

0 replies

0 likes

  • 165 Views
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Artists followed

So it says im folowing artists but i dont know who and when i click following on my profile its blank but says (2). how do i remove this or unfollow these mystery artists?

Newbie

So it says im folowing artists but i dont know who and when i click following on my profile its blank but says (2). how do i remove this or unfollow these mystery artists?

Bittencourt

Spotify Star

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hicieron un cobro anual

Estoy revisando mi estado de cuenta de mi tarjeta, y me acaban de hacer el cobro anual de mi suscripción. Este mes ya me habían hecho el cobro de $99 hace un par de días, y hoy me hicieron el cobro anual, me imagino que de 2017. Pero siempre me han c...

Newbie

Estoy revisando mi estado de cuenta de mi tarjeta, y me acaban de hacer el cobro anual de mi suscripción. Este mes ya me habían hecho el cobro de $99 hace un par de días, y hoy me hicieron el cobro a...

user-removed

Not applicable

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ödemem alınamadı

Kartımı 2 arkadaşım için kullanmaya çalıştım galiba kredi kartım karalisteye alındı. Nasıl düzeltebilirim?

Casual Listener

Kartımı 2 arkadaşım için kullanmaya çalıştım galiba kredi kartım karalisteye alındı. Nasıl düzeltebilirim?

user-removed

Not applicable

266 Views

1 replies

0 likes

Account
Premium
  • 266 Views
  • 1 replies
  • 0 likes

NO Spotify, NO new year greetings

I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ads do. Here's a couple of examples for your enjoymen...

Casual Listener

I paid for non-stop music and adfree experience. Do not ruin it for me by pushing new year greetings from my 'favourite' artists into the playlists. These things just interrupt the music just like ad...

218 Views

0 replies

0 likes

Premium
Subscription
  • 218 Views
  • 0 replies
  • 0 likes

**bleep** is Spotify doing

I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all

Newbie

I clicked to pay 0.99p for 3 months yet it charged me £9.99 for 1 month, **bleep** is happening and how do I get my money back, not happy at all

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Solved!! Can't get the premium offer

Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100% sure that I never used any similar offer! Is there...

Newbie

Hi, I wanted to get this offer for spotify premium for 99ct and now it keeps telling me that I already have used a similar offer and therefore can't upgrade my account for 99ct (only 9,99). I am 100%...

OviiiOne

Community Legend

2360 Views

13 replies

0 likes

  • 2360 Views
  • 13 replies
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Superuser Contribution Using one year gift code but still asking pay method to use premium

Hey, i activated my gift card 3 days ago. Everything was okey but today i got a massage that "there is alittle problem about your payment" i checked my bills and saw my gift code is done but couldn't solve the problem. NEED HELP ASAP

Gig Goer

Hey, i activated my gift card 3 days ago. Everything was okey but today i got a massage that "there is alittle problem about your payment" i checked my bills and saw my gift code is done but couldn't...

user-removed

Not applicable

341 Views

1 replies

0 likes

Account
Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

I forgot my email and need to cancel my premium subscription.

Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot remember the email under which I completed the purchas...

Newbie

Unfortunately, I broke my phone and lost all my information this past Christmas. As the year is coming to an end the 3 month premium subscription I paid for on Nov. 22nd will be over and I cannot rem...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
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Offline streaming premium

I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know how this works.

Newbie

I just purchased the 3 month for 00.99. I tried to play music off line which would be my data turned off right? Anywoo, it doesnt let me offline stream songs with my premium. Im new so i dont know ho...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

No recuerdo mi nombre de usuario

Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos AYUDA!!

Visitor

Tengo un cobro de una cuenta premium de la cual no recuerdo el nombre de usuario y no la puedo cancelar, ni via banco ni via spotify ya que no recuerdo el usuario ni el correo, ya intente con todos �...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Solved!! At what point does spotify make a "radio" for a band or single musician

Wondering how spotify makes and when they get around to making a band a radio. For instance our band has around 39 followers and 52 montly listeners. I know amaetuer numbers but I have seen bands with less with radio. Is it a time thing, stream thing...

Casual Listener

Wondering how spotify makes and when they get around to making a band a radio. For instance our band has around 39 followers and 52 montly listeners. I know amaetuer numbers but I have seen bands wit...

Maxim

Spotify Star

2588 Views

3 replies

0 likes

  • 2588 Views
  • 3 replies
  • 0 likes

Premium trial subscription

I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months. How do I switch to the .99 and get a refund for the difference? Alos My email account is wrong in the profile and cannot be c...

Casual Listener

I subscribed to a PRemium trial for 9.99 per month, and a few minutes later received an email with a .99 trial for 3 months.  How do I switch to the .99 and get a refund for the difference? &nbs...

209 Views

0 replies

0 likes

Premium
  • 209 Views
  • 0 replies
  • 0 likes

Email wrong

My email in my profile is a very old one. It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address. How can I correct this?

Casual Listener

My email in my profile is a very old one.  It says I can only change it via facebook but it connects to my wife's facebook account which is a different email address.  How can I correct thi...

173 Views

0 replies

0 likes

Account
  • 173 Views
  • 0 replies
  • 0 likes