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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286800 Views

529 replies

34 likes

Account
Free
  • 286800 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540022 Views

990 replies

114 likes

Account
  • 540022 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129579 Views

74 replies

12 likes

Account
Login
Premium
  • 129579 Views
  • 74 replies
  • 12 likes

IDEAL NETHERLANDS NOT WORKING???

I have a family premium account for sevaral months now. Now my account is about to stop because I CANT PAY WITH IDEAL. There is no way for me to get a creditcard there is no way in h*ll i'm getting paypal. The only payable way for me, is through Idea...

Regular

I have a family premium account for sevaral months now. Now my account is about to stop because I CANT PAY WITH IDEAL. There is no way for me to get a creditcard there is no way in h*ll i'm getting p...

Coert

Regular

402 Views

2 replies

0 likes

Premium
  • 402 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing saved artists and albums

Hello!I recently upgraded to premium after having a week trial, and all the music I saved over that week is gone. Is this the case with all upgrades or did something go wrong? Thanks!

Casual Listener

Hello! I recently upgraded to premium after having a week trial, and all the music I saved over that week is gone. Is this the case with all upgrades or did something go wrong? Thanks!

Maria_B

Moderator

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium-Only playing half the songs on offline mode.

HeyHave recently got spotify premimum and have finally managed to download some song. However, only half of them work in offline mode. Have tryed restarting my phone, logging off and back in to spotify and redownloading the songs. None of this works!...

Casual Listener

Hey Have recently got spotify premimum and have finally managed to download some song.  However, only half of them work in offline mode.  Have tryed restarting my phone, logging off and ...

Maria_B

Moderator

3661 Views

4 replies

0 likes

Premium
  • 3661 Views
  • 4 replies
  • 0 likes

Facebook

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

Newbie

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

laurennbestt

Casual Listener

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium

Hi,My sister had our family plan which I am the administor, but now she cannot use it because it says that she doesn't live in the same place where I live. How come spotify can claim that she does ot live with me? She cannot be the part of the family...

Newbie

Hi, My sister had our family plan which I am the administor, but now she cannot use it because it says that she doesn't live in the same place where I live. How come spotify can claim that she does ...

Maria_B

Moderator

294 Views

1 replies

0 likes

Premium
  • 294 Views
  • 1 replies
  • 0 likes

I've been getting charged!

I signed up for a three month subscription for $0.99 over the summer; when I tried to access it again after three months it said my subscription had expired and I couldn't access my music online. If I wanted to continue my subscription it would be $9...

Newbie

I signed up for a three month subscription for $0.99 over the summer; when I tried to access it again after three months it said my subscription had expired and I couldn't access my music online. If ...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Student discount

I canceled my subscription to Spotify & it just ended the 28th, I wanted to sign up for the student discount now that it ended, but when I go to the student discount page, it just says 12.99 instead of the 4.99. How do I actually register for the stu...

Casual Listener

I canceled my subscription to Spotify & it just ended the 28th, I wanted to sign up for the student discount now that it ended, but when I go to the student discount page, it just says 12.99 inst...

Couurtney1

Casual Listener

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Family subscription - we all want the same playlists, is this possible?

I am about to move us (family of four living in the same address) from Spotify Premium to Premium for Family, so that we can access on more devices, but before I do, I want to be sure that we can all still ilsten to the same playlists as we currently...

Casual Listener

I am about to move us (family of four living in the same address) from Spotify Premium to Premium for Family, so that we can access on more devices, but before I do, I want to be sure that we can all...

Maxim

Spotify Star

175 Views

1 replies

0 likes

Account
  • 175 Views
  • 1 replies
  • 0 likes

Military

If i'm going on military leave for several months, is there a way to freeze my Spotify Premium account so i won't get charged or do i just need to cancel it for that time period?

Newbie

If i'm going on military leave for several months, is there a way to freeze my Spotify Premium account so i won't get charged or do i just need to cancel it for that time period?

Maxim

Spotify Star

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Can Premium Be bought on a Ipod?

Basically i used a Android but my brother sent me a itunes card and i do have a ipod so i reddemed the code and went to buy premium on my ipod but the premium icon isn't poping up, is it even possible to by premium on a ipod?

Newbie

Basically i used a Android but my brother sent me a itunes card and i do have a ipod so i reddemed the code and went to buy premium on my ipod but the premium icon isn't poping up, is it even possibl...

Maxim

Spotify Star

198 Views

1 replies

0 likes

Premium
  • 198 Views
  • 1 replies
  • 0 likes

Spotify changed my premium family account into the free one

I´ve been using premium family account since September 2016 and it had no issues at all until today I played on my mobile and found out that my account has been changed into the free one. I´ve double-checked with the family account bearer. He gave me...

Casual Listener

I´ve been using premium family account since September 2016 and it had no issues at all until today I played on my mobile and found out that my account has been changed into the free one. I´ve double...

pumpkin_juice

Casual Listener

191 Views

2 replies

0 likes

  • 191 Views
  • 2 replies
  • 0 likes

Spotify prioritizes some songs over others

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of songs it has to chose from, it will always play the...

Casual Listener

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of ...

iAmMuchDoge

Casual Listener

403 Views

2 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 403 Views
  • 2 replies
  • 0 likes

Charged without access, unable to cancel.

Case#: 02059692I've been unable to access my account since around June. According to Spotify's own customer service, another account was created with my email, blocking access to my original account, including the ability to cancel and use the premiu...

Regular

Case#: 02059692 I've been unable to access my account since around June. According to Spotify's own customer service, another account was created with my email, blocking access to my original...

tracyk423

Newbie

540 Views

3 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 540 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account

I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?

Newbie

I buy a gif card for 1 month of premium the past 5th december 2016 and today, 1/1/17 my premium account just expire. What Happened?

user-removed

Not applicable

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 Days free Premium

I activatet the 7 Days free Premium at the 2.01.17. My Question: Have i to pay after the 7 Days or wilk the Abo go over? Greetings KrüggeLP

Newbie

I activatet the 7 Days free Premium at the 2.01.17. My Question: Have i to pay after the 7 Days or wilk the Abo go over? Greetings KrüggeLP

Maria_B

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family - but also Echo and Sonos

Here's my set-up. I have a Premium Family subscription, with me, my wife and son on it. We have some playlists that we all want to contribute to - so I've made those collaborative. Bit annoying because I want to also share them with others but don't ...

Casual Listener

Here's my set-up.  I have a Premium Family subscription, with me, my wife and son on it.   We have some playlists that we all want to contribute to - so I've made those collaborative.&nbs...

skateboard34

Roadie

16607 Views

3 replies

0 likes

  • 16607 Views
  • 3 replies
  • 0 likes

Superuser Contribution Descargar musica

Hola. Quería saber si con el Spotify premium puedo descargarme las canciones de manera gratuita o me cobrarán más dinero

Newbie

Hola. Quería saber si con el Spotify premium puedo descargarme las canciones de manera gratuita o me cobrarán más dinero

Maria_B

Moderator

1689 Views

1 replies

0 likes

  • 1689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transacción pendiente

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar los 6 meses de Spotify (con la promoción de fin de...

Casual Listener

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar...

Maria_B

Moderator

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Student Discount

When being a student I was being charged 5.99$ and now I am being changed 9.99$ and I do not understand why, since I am still a student. Thank you

Newbie

When being a student I was being charged 5.99$ and now I am being changed 9.99$ and I do not understand why, since I am still a student.    Thank you

ErikG

Roadie

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution They charged me $ 5.99

They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?

Newbie

They charged me $ 5.99, when they told me they would pay $ 0.99 ... Why?  

user-removed

Not applicable

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes