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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9913 Views
  • 3 replies
  • 9 likes
  • Security
  • 9913 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493531 Views
  • 981 replies
  • 112 likes
  • Account
  • 493531 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213944 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213944 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122671 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122671 Views
  • 72 replies
  • 12 likes

Charged for Free Trial?!

I decided to try out spotify for the first time ever today, never even been on the website before. I heard about an awesome 30 day free trial and thought I'd give it a shot. I made an account, clicked on the "Start your 30 Day Free Trial", which I wa...

  • Casual Listener
  • I decided to try out spotify for the first time ever today, never even been on the website before. I heard about an awesome 30 day free trial and thought I'd give it a shot. I made an account, clicke...
  • spotifyrip0ff
  • Newbie
  • 1691 Views
  • 6 replies
  • 1 likes
  • Free
    Premium
    Subscription
  • 1691 Views
  • 6 replies
  • 1 likes

Premium payment although I have already cancel my subscription

I cancelled my Premium subscription a month ago, although I have the charge of 9,99€.I want a refund It is not fair that I have declined my subscription and I have to pay for it again. It does not make sense.

  • Newbie
  • I cancelled my Premium subscription a month ago, although I have the charge of 9,99€. I want a refund It is not fair that I have declined my subscription and I have to pay for it again. It does not ...
  • MartinStoichkov
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Hacked!

Hello, I have been using your product for along time, and recently I keep getting interrupted by another user listening to an entirely different kind of music I do. As soon my spotify is idling, another user logs in and starts listening to music. I h...

  • Newbie
  • Hello,   I have been using your product for along time, and recently I keep getting interrupted by another user listening to an entirely different kind of music I do. As soon my spotify is idl...
  • MaryS
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Security
  • 163 Views
  • 1 replies
  • 0 likes

Spotify renewal date is wrong.

I subscribe on 3rd of Jan. My renewal date should be on the 3rd of Feb, however it is shown to be on the 2nd. Any help?

  • Casual Listener
  • I subscribe on 3rd of Jan. My renewal date should be on the 3rd of Feb, however it is shown to be on the 2nd. Any help?
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 113 Views
  • 0 replies
  • 0 likes

Change Premium-Account to Student-Account

Hello,can i change my Premium-Account into a Student-Account?I m a student and i like the disscount. TkansChris

  • Newbie
  • Hello, can i change my Premium-Account into a Student-Account? I m a student and i like the disscount.   Tkans Chris
  • user-removed
  • Not applicable
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Giftcard not Working!!

Hi, I brought a spotify giftcard on 24/12. (Card number: 603953410007637944) But the pin(code) is not working at all!! I tried contacting you by the contact form but nobody replied. I got anoter Giftcard for christmass but that one is working! Can so...

  • Casual Listener
  • Hi,   I brought a spotify giftcard on 24/12. (Card number: 603953410007637944) But the pin(code) is not working at all!! I tried contacting you by the contact form but nobody replied.  &...
  • 109 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 109 Views
  • 0 replies
  • 0 likes

Want to change the payment credit card but I cant

Just want to change the credit card I use to pay for my subscription but it keeps asking for student info. (I joined Spotify through a student discount subscription and now pay the full price, but I believe the payment window thinks I want to keep pa...

  • Visitor
  • Just want to change the credit card I use to pay for my subscription but it keeps asking for student info. (I joined Spotify through a student discount subscription and now pay the full price, but I ...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Familly not working, saying not the same country

Hi! I bought a familly account for me and my girlfriend. And when she clicks on the links, it tells her she is leaving in another country while we live both in Germany. It's written country FR on my profile overview, Germany on my profile page, where...

  • Casual Listener
  • Hi!   I bought a familly account for me and my girlfriend. And when she clicks on the links, it tells her she is leaving in another country while we live both in Germany.   It's written...
  • projer75
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution Après resiliation de bouygue

Bonjour, je viens de resilier mon abonnement bouygue qui me permettais d'utiliser spotify prenium. Mon abonnement va t'il s'arreter automatiquement? Merci

  • Casual Listener
  • Bonjour,   je viens de resilier mon abonnement bouygue qui me permettais d'utiliser spotify prenium. Mon abonnement va t'il s'arreter automatiquement?   Merci
  • mpmonin
  • Newbie
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Solved!! Subscribed, but not getting Premium?

Hi thereI was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it went wrong; no new adjustment was made.So I tried using ...

  • Newbie
  • Hi there I was a Premium user for a while and I stopped getting the Premium because it says my card is not valid anymore for international transaction. It worked previously so I don't see why it wen...
  • EthanS1
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

You are charging me twice

HiFor the last three months you charged med twice each month. Can you help me with that problem?With best regardsIman Lotfi

  • Newbie
  • Hi For the last three months you charged med twice each month. Can you help me with that problem? With best regards Iman Lotfi
  • EthanS1
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Being charged for Spotify Premium more than I should be

Spotify premium should cost 5,99 EUR in Slovakia, but I am being charged 7,99 EUR. Why?!Best regards, Paulina

  • Casual Listener
  • Spotify premium should cost 5,99 EUR in Slovakia, but I am being charged 7,99 EUR. Why?! Best regards,  Paulina
  • paulina_z
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Hacked account

Hi, I have a device listening that I havn't set up. How do I get rid of this person who has gotten into my account?

  • Visitor
  • Hi,  I have a device listening that I havn't set up. How do I get rid of this person who has gotten into my account?  
  • ErikG
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Two Facebook accounts

Hello all! I have two Facebook accounts and many playlist in both. Could i transfer both accounts to a spotify account? I will not loose my playlists! Greets Martin

  • Newbie
  • Hello all!   I have two Facebook accounts and many playlist in both. Could i transfer both accounts to a spotify account? I will not loose my playlists!    Greets Martin
  • ErikG
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Login Failed: You can only use Spotify abroad for 14 days, but I have moved country

Hi all, I registered for a free Spotify account in UK and have since moved to France.I am no longer able to login to my account - I get the following message 'Login Failed: you can only use Spotify abroad for 14 days'. My account notes that I am in F...

  • Casual Listener
  • Hi all,   I registered for a free Spotify account in UK and have since moved to France. I am no longer able to login to my account - I get the following message 'Login Failed: you can only us...
  • ErikG
  • Roadie
  • 1762 Views
  • 3 replies
  • 0 likes
  • Account
  • 1762 Views
  • 3 replies
  • 0 likes

account stolen

Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail.I have this premium account since april, but 10 days ago I couldn´t enter to my acco...

  • Visitor
  • Hi, somebody stole my spotify account. I have a premium account whith my family and today I enter to my moms account and there was my name but with a diferent e-mail. I have this premium account sin...
  • Andyggow2016
  • Casual Listener
  • 147 Views
  • 1 replies
  • 0 likes
  • Security
  • 147 Views
  • 1 replies
  • 0 likes

Sorry we couldn't load friends to follow

Hi I can't find any friends on Facebook, it just won't even load them.

  • Casual Listener
  • Hi I can't find any friends on Facebook, it just won't even load them. 😞
  • Commit_
  • Casual Listener
  • 1313 Views
  • 1 replies
  • 3 likes
  • 1313 Views
  • 1 replies
  • 3 likes

3 months premium for 49 pesos

Just paid today Jan 2,2017 (PhST)for the 49pesos 3mos premium. Is this still applicable? Even if i paid today? Please answer my concern because my 49php will go to waste.

  • Newbie
  • Just paid today Jan 2,2017 (PhST)for the 49pesos 3mos premium. Is this still applicable? Even if i paid today? Please answer my concern because my 49php will go to waste.
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Spotify 49php/3 months Promo

When will this promo end? Please reply asap. Thanks

  • Newbie
  • When will this promo end? Please reply asap. Thanks 🙂
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Subscription Issues

I have 2 problems:1. I've been charged twice for the same subscription.2. After SheerID verified that I am a student they sent me a link back to where I was being asked for my card information again. I didn't want to reenter my information knowning i...

  • Newbie
  • I have 2 problems: 1. I've been charged twice for the same subscription. 2. After SheerID verified that I am a student they sent me a link back to where I was being asked for my card information ag...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 1 replies
  • 0 likes