Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1810 Views
0 replies
8 likes
Security

1810 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448521 Views
970 replies
108 likes
Account

448521 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199570 Views
119 replies
116 likes
Account

1199570 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108670 Views
72 replies
11 likes
Account
Login
Premium

108670 Views
72 replies
11 likes

Dubbele betaling

Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook echter terug hebben en dat dit onmiddelijk stopt.

HermanBos
Casual Listener
Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook ech...
2014-12-02 5:13:38 PM
2016-12-28 9:32:37 AM
Macy_mommers
Newbie
2458 Views
5 replies
1 likes

2458 Views
5 replies
1 likes

Refund for Family Premium Subscription Never used

I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month subscription. I still wasn't sure how to add Spotif...

rebecatedford
Newbie
I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month ...
2016-12-28 2:28:08 AM
2016-12-28 8:43:11 AM
Jacob
Community Legend
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Devolución/Reembolso

Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción (lo cual es completamente falso), y me hizo el carg...

FRIDAMATA
Casual Listener
Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promo...
2015-07-14 4:36:33 AM
2016-12-28 8:21:30 AM
Monserratrec
Newbie
2197 Views
3 replies
0 likes
Subscription

2197 Views
3 replies
0 likes

Premium

I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?

MikeB209
Newbie
I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?
2016-12-28 3:47:06 AM
2016-12-28 8:20:47 AM
Jacob
Community Legend
142 Views
1 replies
0 likes

142 Views
1 replies
0 likes

Canceled Premium but Still Got Charged

I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this happened to anyone else? They're taking forever to re...

winterwidow7
Newbie
I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this ha...
2016-12-28 3:57:51 AM
2016-12-28 8:19:53 AM
Charlichops
Newbie
172 Views
2 replies
0 likes

172 Views
2 replies
0 likes

Premium Promotion Confusion

There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 cent promo and the sudent discount? After the 3 mon...

juliarose2009
Newbie
There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 ...
2016-12-28 5:55:35 AM
2016-12-28 8:17:19 AM
Jacob
Community Legend
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

I got over charged

I recently purchased two three month trials for 99cents one account was my personal account the other one was for my younger sister. When I checked my account transactions I noticed 1 for 9.99 and 5 diffrent ones for 99cents on the same day and I use...

Teresa8
Casual Listener
I recently purchased two three month trials for 99cents one account was my personal account the other one was for my younger sister. When I checked my account transactions I noticed 1 for 9.99 and 5 ...
2016-12-26 7:22:05 PM
2016-12-28 8:06:38 AM
Jacob
Community Legend
266 Views
3 replies
1 likes

266 Views
3 replies
1 likes

Changing Full Name entered for Spotify Premium for Family Account

Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billing requirements, but I was hoping to know if there ...

surajbudhrani
Casual Listener
Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billi...
2016-12-26 8:13:17 AM
2016-12-28 7:33:12 AM
surajbudhrani
Casual Listener
970 Views
2 replies
0 likes

970 Views
2 replies
0 likes

Can't setup premium for family accounts

I upgraded my premium account to premium for family about a week ago. Whenever I try to add a family member, we are able to set up a new account and go through the entire setup process up to the screen where we have to verify the address. After enter...

jwl1986
Newbie
I upgraded my premium account to premium for family about a week ago. Whenever I try to add a family member, we are able to set up a new account and go through the entire setup process up to th...
2016-12-28 6:06:42 AM
363 Views
0 replies
2 likes
Account
Other
Premium

363 Views
0 replies
2 likes

Says I can't get .99 cent offer because I've had premium, but I haven't.

Hi. I recently created an account to purchase spotify premium for the .99 cent 3 month offer. It says I've least redeemed a previous offer and can't. How is this, the account is new? I never even got the 1 week trial I just saw, I made an account and...

nstarnes98
Newbie
Hi. I recently created an account to purchase spotify premium for the .99 cent 3 month offer. It says I've least redeemed a previous offer and can't. How is this, the account is new? I never even got...
2016-12-28 1:05:29 AM
2016-12-28 5:15:56 AM
Noelpn24
Newbie
243 Views
1 replies
1 likes

243 Views
1 replies
1 likes

End of Year Use details..(hours listened etc) Where are they?

Hello..I was just wondering, in past years I usually received an end of year details page showing hours listened, top artist, etc. I didn't (or can't find) this years. Can anyone help?

w2xbs
Casual Listener
Hello..I was just wondering, in past years I usually received an end of year details page showing hours listened, top artist, etc. I didn't (or can't find) this years. Can anyone help?
2016-12-28 4:40:29 AM
2016-12-28 5:06:27 AM
skateboard34
Roadie
301 Views
1 replies
0 likes
Account

301 Views
1 replies
0 likes

Ghost account

Hello, I've problems to access in to my account, so I created another account to ask what can I do...I was premium but the bank block my card because I had a misunderstanding with them and since the bank block me I can't access to my account.... I do...

JoseMiguelArang
Newbie
Hello, I've problems to access in to my account, so I created another account to ask what can I do... I was premium but the bank block my card because I had a misunderstanding with them and since th...
2016-12-28 3:26:51 AM
150 Views
0 replies
0 likes

150 Views
0 replies
0 likes

Pagamento

Cancelei meu cartão e paguei no boleto já faz mais de 5 dias, mas ainda consta como não pago. O que faço?

biahmoraes
Casual Listener
Cancelei meu cartão e paguei no boleto já faz mais de 5 dias, mas ainda consta como não pago. O que faço?
2016-12-24 10:56:53 PM
2016-12-28 2:31:32 AM
Bittencourt
Spotify Star
243 Views
3 replies
0 likes
Premium

243 Views
3 replies
0 likes

12 months?

Trying to change my premium subscription from monthly to yearly. I saw on the FAQ screen this: Can I get 12 months of Spotify Premium in advance? If you have an active Premium subscription you can change your payment interval to 12 months. Just log i...

buzzmd
Casual Listener
Trying to change my premium subscription from monthly to yearly. I saw on the FAQ screen this: Can I get 12 months of Spotify Premium in advance? If you have an active Premium subscription you ...
2013-01-15 5:29:00 PM
2016-12-28 1:20:35 AM
janeswilfred
Newbie
4337 Views
11 replies
0 likes

4337 Views
11 replies
0 likes

Can't change payment method

Hi, I want to put another credit card in my account but when I try it, its said that there's a problem with my credit card/bank, I already talked with my bank and they said that I have no restrictions at all and that the website are making attempts t...

Dage95
Newbie
Hi, I want to put another credit card in my account but when I try it, its said that there's a problem with my credit card/bank, I already talked with my bank and they said that I have no restriction...
2016-12-27 7:00:08 PM
2016-12-27 12:53:52 AM
Dongoyo
Newbie
258 Views
1 replies
0 likes
Account
Premium
Subscription

258 Views
1 replies
0 likes

[All Platforms][Subscription] Te cobran la promoción pero no la optienes

Me hicieron el cargo a la tarjeta de $9 pesos por 3 meses ¡dos veces! Me cobraron al final $18Mx y mi cuenta sigue sin ser premium y me sigue ofreciendo la promoción. Que mal y no hay donde ni con quién quejarse para poder arreglarlo, que mal servici...

Als14
Newbie
Me hicieron el cargo a la tarjeta de $9 pesos por 3 meses ¡dos veces! Me cobraron al final $18Mx y mi cuenta sigue sin ser premium y me sigue ofreciendo la promoción. Que mal y no hay donde ni...
2016-12-27 11:18:59 PM
2016-12-27 11:53:51 PM
Quepa
Roadie
347 Views
1 replies
0 likes
All Platforms
Subscription

347 Views
1 replies
0 likes

Keep getting charged for Premium even after unsubscribing

The unsubscription process is very unclear! I've tried twice now to unsubscribe from Premium, the first time at the end of my thirty day free trial, and the second time about a month ago. When I got charged after the first month of not using Premium,...

savydk
Newbie
The unsubscription process is very unclear! I've tried twice now to unsubscribe from Premium, the first time at the end of my thirty day free trial, and the second time about a month ago. When ...
2014-03-29 1:48:41 AM
2016-12-27 11:28:42 PM
Natnatwain
Casual Listener
398 Views
2 replies
0 likes

398 Views
2 replies
0 likes

Superuser Contribution Me han cobrado el premium antes de lo debido

Me ha cobrado el premium antes de lo debido y quiero que me devuelvan el dinero, Me han cogido dinero el 26 del 11 pa la suscripcion premium (se supone que es de 30 dias ), Me ponia que se renovaba el 26 del 12, y bien queria aprovechar todo lo que m...

user-removed
Visitor
Me ha cobrado el premium antes de lo debido y quiero que me devuelvan el dinero, Me han cogido dinero el 26 del 11 pa la suscripcion premium (se supone que es de 30 dias ), Me ponia que se reno...
2016-12-24 3:41:36 PM
2016-12-27 10:28:55 PM
user-removed
Not applicable
307 Views
1 replies
0 likes

307 Views
1 replies
0 likes

Superuser Contribution Worried about being charged twice

Hello all at Spotify. I upgraded to premium through what I thought was my Spotify account, but it sent the receipt to my email not associated with my Spotify. After logging in, it said that 8 was not a premium member, despite being charged. So I upgr...

Terrell_t
Newbie
Hello all at Spotify. I upgraded to premium through what I thought was my Spotify account, but it sent the receipt to my email not associated with my Spotify. After logging in, it said that 8 was not...
2016-12-24 7:15:11 PM
2016-12-27 10:27:42 PM
user-removed
Not applicable
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Får ikke logget inn på mobil med Premium family

Hei Min kone Gitte Heggedal Kjos har invitert meg til Premium Family. Når jeg logger inn på nett så viser kontoen min at jeg er medlem av den gruppen. Men når jeg logger inn på min mobil står det at jeg har Free. Hva skal jeg gjøre?

Kjos
Newbie
Hei Min kone Gitte Heggedal Kjos har invitert meg til Premium Family. Når jeg logger inn på nett så viser kontoen min at jeg er medlem av den gruppen. Men når jeg logger inn på min mobil stå...
2016-12-27 10:21:03 PM
1771 Views
0 replies
1 likes

1771 Views
0 replies
1 likes

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