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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81518 Views

9 replies

2 likes

Account
Login
  • 81518 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656547 Views

13 replies

4 likes

Account
  • 656547 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737604 Views

18 replies

29 likes

  • 737604 Views
  • 18 replies
  • 29 likes

Solved!! Paying Spotify Student with PayPal

Hello, I had a subscription for over one year with the discount for students (12 Months). I paid it monthly via PayPal. I went for Spotify free for 2 months. Now I want to have a subscription again with the discount for students, but PayPal is not of...

Casual Listener

Hello,   I had a subscription for over one year with the discount for students (12 Months). I paid it monthly via PayPal. I went for Spotify free for 2 months. Now I want to have a subscriptio...

Maxim

Spotify Star

877 Views

3 replies

0 likes

  • 877 Views
  • 3 replies
  • 0 likes

Change Country with Spotify Premium

Hi all, I will buy now the Spotify Premium subc. (i'm a Spainish account)However in the end of January, propably i will change to Canada.It will be a problem? There is any config. that i need to follow to continue having my premium subc?Thank you in ...

Newbie

Hi all,   I will buy now the Spotify Premium subc. (i'm a Spainish account) However in the end of January, propably i will change to Canada. It will be a problem? There is any config. that i...

OviiiOne

Community Legend

296 Views

2 replies

0 likes

Premium
  • 296 Views
  • 2 replies
  • 0 likes

Solved!! Abonnement famille connection

Bonjour, Je voudrais juste avoir une confirmation à propos de l'abonnement famille. Peut-on se connecter à 2 membres de la même famille simultanément ? (même abonnement famille mais du coup avec 2 comptes).Avec le compte premium c'est impossible donc...

Casual Listener

Bonjour,   Je voudrais juste avoir une confirmation à propos de l'abonnement famille. Peut-on se connecter à 2 membres de la même famille simultanément ? (même abonnement famille mais du coup ...

MattLrt

Newbie

1362 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1362 Views
  • 7 replies
  • 0 likes

My Spotify premium has stopped for no reason

Hello I'm not happy with the way Spotify uses deals. I'm saying this because I have moved to a new contract for my phone on Vodafone that gave me a 12 mouth pass on premium I am 3 mouths in and it is gone and I'm on the free subscription, what is goi...

Newbie

Hello I'm not happy with the way Spotify uses deals. I'm saying this because I have moved to a new contract for my phone on Vodafone that gave me a 12 mouth pass on premium I am 3 mouths in and it is...

Maxim

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Pop Up facebook

HelloI have problem that when i logging in iPod touch 2g, pop Up Facebook block access. iPod was working but i change account and now not open app. I have premium account.

Casual Listener

Hello I have problem that when i logging in iPod touch 2g, pop Up Facebook block access. iPod was working but i change account and now not open app. I have premium account.

Maxim

Spotify Star

659 Views

7 replies

0 likes

Account
  • 659 Views
  • 7 replies
  • 0 likes

Re: Hello from Spotify - Introduce Yourself

My name is Gary. I created a premium for family account on 6 Oct2016 thinking that I would be billed on6 Nov but, instead, I was billed on 28 Oct. Consequently, the money had not been deposited into my account yet. I was downgraded to just premium an...

Newbie

My name is Gary. I created a premium for family account on 6 Oct2016 thinking that I would be billed on6 Nov but, instead, I was billed on 28 Oct. Consequently, the money had not been deposited into ...

crematedman

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

People can't find my profile / public playlists

Hello,I created a new account a few days ago:https://play.spotify.com/user/firenzerocks Problem is: people can't find the user or the public playlists if they search for "Firenze Rocks" or "firenzerocks" in the search bar. (screenshots attached) I've...

Newbie

Hello, I created a new account a few days ago: https://play.spotify.com/user/firenzerocks   Problem is: people can't find the user or the public playlists if they search for "Firenze Rocks" ...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Upgraded and my playlist disappeared

Hi I just upgraded to Premium and now my playlists have diappeared. I tried going to my account from both my desktop (no lists) and via my tablet and everything is gone. I tried logging on both as my email and then my username. Nothing. Could you ple...

Newbie

Hi I just upgraded to Premium and now my playlists have diappeared. I tried going to my account from both my desktop (no lists) and via my tablet and everything is gone. I tried logging on both as my...

Nico

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 spotify accounts

Hello, at the moment i have 2 spotify accounts. I own 1 of them for abour a year now. Half a year ago i singed a KPN contract and got a free spotify Premium account with it. Now when i try to log in onto the 2nd account(i got from KPN) it opens my fi...

Regular

Hello, at the moment i have 2 spotify accounts. I own 1 of them for abour a year now. Half a year ago i singed a KPN contract and got a free spotify Premium account with it. Now when i try to log in ...

kfurtado94

Newbie

503 Views

4 replies

0 likes

  • 503 Views
  • 4 replies
  • 0 likes

Solved!! Deleting second account

I have a premium account but i can't link it to Facebook because i have another account made from my Facebook login, so how do i delete the facebook account?

Newbie

I have a premium account but i can't link it to Facebook because i have another account made from my Facebook login, so how do i delete the facebook account?

kbrooksc

Community Legend

489 Views

1 replies

0 likes

Account
Premium
Subscription
  • 489 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hi there,I won a full year spotify at world digital so my question is, is it possible to change the to a family account by e.g. paying the difference? Thanks for answers!O.

Newbie

Hi there, I won a full year spotify at world digital so my question is, is it possible to change the to a family account by e.g. paying the difference?   Thanks for answers! O.

kbrooksc

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Charged more than usual.

I have been charged £9.99 instead of the £4.99 I have been paying with my student discount the past two months. I want a refund or a very good reason as to why I have been charged this much.

Casual Listener

I have been charged £9.99 instead of the £4.99 I have been paying with my student discount the past two months. I want a refund or a very good reason as to why I have been charged this much.

OviiiOne

Community Legend

270 Views

3 replies

0 likes

Account
Premium
Subscription
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change the discover playlist photo

I was linked to my facebook account and I want to change the discover playlist photo. I follow the instruction and tried to change the facebook profile pic, but nothing happens. How do I change the photo? Because I really dislike the old photo.

Newbie

 I was linked to my facebook account and I want to change the discover playlist photo. I follow the instruction and tried to change the facebook profile pic, but nothing happens. How do I change...

FabianS_Bogota

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiving notifications

This is driving me crazy, i'm not receiving any notifications about anything. New releases, new followers, etc. I have a pretty popular playlist (1500+ followers) which i want to keep up to date. But this isn't possible if i'm not receiving updates a...

Newbie

This is driving me crazy, i'm not receiving any notifications about anything. New releases, new followers, etc.   I have a pretty popular playlist (1500+ followers) which i want to keep up to ...

FabianS_Bogota

Roadie

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Don't recognize my spotify premium

Hi,I have problems with my account. I take a family premium account the last 27 of november, and everything works fine until today. I have the charge in my credit card, i have the bill (spotify send me a copy), but i have free account right now. I tr...

Casual Listener

Hi, I have problems with my account. I take a family premium account the last 27 of november, and everything works fine until today. I have the charge in my credit card, i have the bill (spotify s...

JCdotnl

Roadie

358 Views

3 replies

0 likes

  • 358 Views
  • 3 replies
  • 0 likes

Can't get into account

My son signed up using wrong email and can't remember username. I am paying premium how can we access account. Thanks. I can't find a contact number to ring or email

Newbie

My son signed up using wrong email and can't remember username. I am paying premium how can we access account. Thanks. I can't find a contact number to ring or email

OviiiOne

Community Legend

207 Views

1 replies

0 likes

Login
  • 207 Views
  • 1 replies
  • 0 likes

Songs disappeared from "Songs" under "My Music"

A couple days ago I added what must have been around 20 or so songs to "Songs" under the "My Music" section, seen on the left panel on desktop clients. This is quite irritating as it was a bunch of songs I gathered from various playlists. Anyway to r...

Casual Listener

A couple days ago I added what must have been around 20 or so songs to "Songs" under the "My Music" section, seen on the left panel on desktop clients. This is quite irritating as it was a bunch of s...

martingrant93

Casual Listener

179 Views

1 replies

0 likes

Free
  • 179 Views
  • 1 replies
  • 0 likes

Student Premium in Switzerland

Hi everybodyRecently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount is not available for my region. What's the matter now?

Casual Listener

Hi everybody Recently I read in a newspaper that Spotify offer the Student discount now also for Switzerland. I registered on Unidays and everything worked, but then it told me that the discount i...

kellethi

Newbie

1300 Views

3 replies

0 likes

Account
Premium
  • 1300 Views
  • 3 replies
  • 0 likes

Display name returns null (Web Api)

Hello all, When using the web api, my display name returns 'null' (also tested it in the API console). How can I set my display name? Thanks in advance,kvanzuijlen

Casual Listener

Hello all,   When using the web api, my display name returns 'null' (also tested it in the API console). How can I set my display name?   Thanks in advance, kvanzuijlen

a3lii

Casual Listener

1905 Views

6 replies

0 likes

Account
  • 1905 Views
  • 6 replies
  • 0 likes