Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Compra de premium $900 CO cobro triple

Hola, hice mi compra de premium por $900 CO, y me descontaron 3 veces $900 miro en mi cuenta de spotify en recibos y solo tengo 1 generado... como puedo solucionar este problema ?

Newbie

Hola, hice mi compra de premium por $900 CO, y me descontaron 3 veces $900 miro en mi cuenta de spotify en recibos y solo tengo 1 generado...  como puedo solucionar este problema ?

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Premium

Hab seit Monaten Premium. Nun ein neues Handy... hab mich eingeloggt & nun kommt Werbung. Hab meine Zahlungsdaten nochmals aktualisiert mit der Hoffnung, dass es dann wieder klappt... nix gewesen

Newbie

Hab seit Monaten Premium. Nun ein neues Handy... hab mich eingeloggt & nun kommt Werbung. Hab meine Zahlungsdaten nochmals aktualisiert mit der Hoffnung, dass es dann wieder klappt... nix gewesen...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Upgrades

Hello, I sent this to spotify via contact us but they just referred me here - Hoping someone can help me. I had a subscription via vodafone and was paying £9.99 per month as part of my phone bill. I then one day clicked to upgrade in my app and was t...

Casual Listener

Hello, I sent this to spotify via contact us but they just referred me here - Hoping someone can help me.   I had a subscription via vodafone and was paying £9.99 per month as part of my phone...

clarefawell

Casual Listener

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

Problemas para cambiar correo

Hola! Abrí mi cuenta de Spotify con un e-mail. Más tarde me hice una cuenta nueva de e-mail que es la que uso ahora para todo, conecté Spotify con Facebook (que va con la cuenta nueva de e-mail). Quiero cambiar la dirección de email antigua a la nuev...

Newbie

Hola!   Abrí mi cuenta de Spotify con un e-mail. Más tarde me hice una cuenta nueva de e-mail que es la que uso ahora para todo, conecté Spotify con Facebook (que va con la cuenta nueva de e-m...

nicomalaca

Newbie

2691 Views

1 replies

3 likes

  • 2691 Views
  • 1 replies
  • 3 likes

Student Subscription

My subscription was previously at the student price but has been changed to the full price. I am still a student, is there any way to change it back?

Newbie

My subscription was previously at the student price but has been changed to the full price. I am still a student, is there any way to change it back?

alanbessa

Music Fan

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

cambio de cuenta premium a familiar

Estimados,quiero cambiar mi cuenta premium a familiar. ¿Como se hace? Gracias

Newbie

Estimados, quiero cambiar mi cuenta premium a familiar. ¿Como se hace?   Gracias

alanbessa

Music Fan

187 Views

1 replies

0 likes

Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Problem with the payment for the family plan

I am an American living in Taiwan with my family. My original spotify account (free) was set up as a US account. We decided to sign up for the family share plan, so I used my US debit card as the payment method and upgraded my account. When I shared ...

Newbie

I am an American living in Taiwan with my family. My original spotify account (free) was set up as a US account. We decided to sign up for the family share plan, so I used my US debit card as the pay...

alanbessa

Music Fan

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

no music

Suddenly I keep getting message that there are no songs from an album in My music, but all the albums still show in my music.

Casual Listener

Suddenly I keep getting message that there are no songs from an album in My music, but all the albums still show in my music.

aronbergvlad

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Comprei a assinatura premium e não liberou nenhum recurso!

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

Casual Listener

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

ekatsuro

Casual Listener

435 Views

4 replies

0 likes

  • 435 Views
  • 4 replies
  • 0 likes

Charged twice after 30 day trial

Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next month (i guess). And the second one, (and i'm very curi...

Casual Listener

Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next mont...

jmdp1997

Casual Listener

274 Views

3 replies

0 likes

  • 274 Views
  • 3 replies
  • 0 likes

Account charged 5 times but still not on premium

Hi, I just paid for a new premium account (99p for 3 months) and I was told it was not successful. I then retried about 5 other times - still unsuccessful. I then decided to check my bank account and realised that I was charged 6 times even though I ...

Casual Listener

Hi, I just paid for a new premium account (99p for 3 months) and I was told it was not successful. I then retried about 5 other times - still unsuccessful. I then decided to check my bank account and...

Maxim

Spotify Star

212 Views

3 replies

0 likes

  • 212 Views
  • 3 replies
  • 0 likes

paying for premium but still getting the free app

im paying for the premium service yet im only able to get the free service. I think I may need to cancel and be refunded.

Newbie

im paying for the premium service yet im only able to get the free service. I think I may need to cancel and be refunded.  

107 Views

0 replies

0 likes

  • 107 Views
  • 0 replies
  • 0 likes

Subscribed for a month from third party merchant but not getting Premium

Well, I bought a one month subscription from a third party merchant (DOKU), but at the end of the transaction, right when I should've gotten the receipt, the transaction failed (atleast on Spotify's side) but I got charged in DOKU. Thankfully they ke...

Newbie

Well, I bought a one month subscription from a third party merchant (DOKU), but at the end of the transaction, right when I should've gotten the receipt, the transaction failed (atleast on Spotify's ...

202 Views

0 replies

0 likes

  • 202 Views
  • 0 replies
  • 0 likes

Premium Ödendi Fakat hala Free gözüküyor (2 farklı hesap)

Spotify sadece indirdiğim de 1 haftalık Premium denemesi kullandığım facebook hesabım ile bu sefer tekliflerden 0.99TL/ayOlanından ödemeyi yapmama rağmen free gözüküyordu başka bir hesap oluşturup yine ödeme yaptım fakat 2 hesapta free gözüküyor . Be...

Casual Listener

Spotify sadece indirdiğim de 1 haftalık Premium denemesi kullandığım facebook hesabım ile bu sefer tekliflerden 0.99TL/ay Olanından ödemeyi yapmama rağmen free gözüküyordu başka bir hesap oluşturup ...

nazmi

Newbie

1459 Views

7 replies

1 likes

  • 1459 Views
  • 7 replies
  • 1 likes

How to keep listening choices from affecting discover weekly?

Hi! Boyfriend and I have a family account and LOVE our discover weekly. Still, he's not that into my music and I'd like for it to have no effect on what our discover weekly playlist sounds like. Do I need to go offline in order to listen to the music...

Newbie

Hi! Boyfriend and I have a family account and LOVE our discover weekly. Still, he's not that into my music and I'd like for it to have no effect on what our discover weekly playlist sounds like. Do I...

alanbessa

Music Fan

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Premium for 3 months

I have signed for premium account using the 3 months promo for Rp. 14.990. I already pay for it, I get the payment notification on my email and then pay it. But after I pay it, I didn't get the receipt and my account is still on free subscription.ed ...

Casual Listener

I have signed for premium account using the 3 months promo for Rp. 14.990. I already pay for it, I get the payment notification on my email and then pay it. But after I pay it, I didn't get the recei...

dennymahfudin

Casual Listener

205 Views

2 replies

0 likes

  • 205 Views
  • 2 replies
  • 0 likes

Unblock my blocked account for not paying a bill

Hi dear Spotifiers, Recently my account got blocked for not paying a bill. Instead of receiving an reminder, my account got blocked instantly with the message 'Contact Spotify to unblock'. Since there is no way to contact Spotify, I am trying it thro...

Newbie

Hi dear Spotifiers,   Recently my account got blocked for not paying a bill. Instead of receiving an reminder, my account got blocked instantly with the message 'Contact Spotify to unblock'. S...

Jacob

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Gift Card delivery date

I can't put in a date for delivery on a gift card!  

Newbie

I can't put in a date for delivery on a gift card!  

alanbessa

Music Fan

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes