Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80489 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
101350 Views
9 replies
2 likes
I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you have been charging more than what was agreed. I ne...
I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you...
Spotify Star
272 Views
1 replies
0 likes
If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?
If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?
Spotify Star
288 Views
1 replies
0 likes
Help please ! I am stuck. This is what I didOn Spotify site I clicked add premium family and put in my credit card details, I then was given the option of joining through my Facebook account. I did get a page up with links I could send to family. I s...
Help please ! I am stuck. This is what I did On Spotify site I clicked add premium family and put in my credit card details, I then was given the option of joining through my Facebook account. I did...
240 Views
0 replies
0 likes
I bought Spotify Premium through Itunes. It then still said free so I looked on posts on here and I did follow the instructions. Logging out and restarting spotify but nothing seems to work! I contacted Apple to ask what went wrong and they said the ...
I bought Spotify Premium through Itunes. It then still said free so I looked on posts on here and I did follow the instructions. Logging out and restarting spotify but nothing seems to work! I contac...
Spotify Star
402 Views
1 replies
0 likes
I have Spotify with a German Adress. I moved to italy and also already changed payment to an Italian account. However I now cannot change my Spotify profile with my new adress etc... in italy. Any suggestion? By the way is there a Spotify customer se...
I have Spotify with a German Adress. I moved to italy and also already changed payment to an Italian account. However I now cannot change my Spotify profile with my new adress etc... in italy. Any su...
Spotify Star
446 Views
3 replies
0 likes
I'm trying to get the three months but when I use PayPal it doesn't seem to have gone through? I've tried and paid twice and still not on premium?
I'm trying to get the three months but when I use PayPal it doesn't seem to have gone through? I've tried and paid twice and still not on premium?
Not applicable
285 Views
1 replies
0 likes
I'm recently divorced and have a shared parenting agreement with my ex-wife. My 2 sons are staying with me every other week (so 1 week with me, the next with her, then again 1 week with me). Their legal address is located at my ex-wife but half of th...
I'm recently divorced and have a shared parenting agreement with my ex-wife. My 2 sons are staying with me every other week (so 1 week with me, the next with her, then again 1 week with me). Their le...
Not applicable
559 Views
1 replies
0 likes
My subscription cost was HKD68.00 from the start. Now it is HKD48.00 from god knows when. Is this how you reward loyality?
My subscription cost was HKD68.00 from the start. Now it is HKD48.00 from god knows when. Is this how you reward loyality?
225 Views
0 replies
0 likes
Hi, anyone know if there is a method of changing your music preferance on Browse to another country. Eg; I dont like UK rap and grime and would like the hip hop genre to change to the one given in an US account
Hi, anyone know if there is a method of changing your music preferance on Browse to another country. Eg; I dont like UK rap and grime and would like the hip hop genre to change to the one given in an...
Community Legend
286 Views
1 replies
0 likes
If I start the 3-month premium trial in Singapore then go back to London before it has ended, will it still work despite the location change and the fact that I paid for it in a different currency?Or do I need to pay for premium separately once I swi...
If I start the 3-month premium trial in Singapore then go back to London before it has ended, will it still work despite the location change and the fact that I paid for it in a different currency? ...
288 Views
0 replies
0 likes
Hi, I have several Spotify Connect speakers and they are working like a charm.But my questions is, how does this connect feature see my speakers? When I'm at work, and logged on WiFi at work, i can see two of my speakers from home via my Spotify acco...
Hi, I have several Spotify Connect speakers and they are working like a charm. But my questions is, how does this connect feature see my speakers? When I'm at work, and logged on W...
Casual Listener
1954 Views
3 replies
0 likes
Hi just hit the find friends option which lead me to logging in through Facebook. Now I lost my username which is what I created the Spotify account with and you can also see my fb profile picture and full name. How do I revert back to a username and...
Hi just hit the find friends option which lead me to logging in through Facebook. Now I lost my username which is what I created the Spotify account with and you can also see my fb profile picture an...
Community Legend
382 Views
1 replies
0 likes
I'm attempting to get the premium for $0.99 but i am having some troubles. I click the 'agree and pay' button on Pay Pal but it sends me strait back to 'choose payment' page. I check my profile and it says i have the free subscription. Please help be...
I'm attempting to get the premium for $0.99 but i am having some troubles. I click the 'agree and pay' button on Pay Pal but it sends me strait back to 'choose payment' page. I check my profile and i...
Community Legend
363 Views
1 replies
0 likes
Por no coincidir código postal,sin embargo lo corregí y ya era el mismo.del resto.de familiares,aun así me han cambiado a free.como puedo recuperar mi cuenta family?
Por no coincidir código postal,sin embargo lo corregí y ya era el mismo.del resto.de familiares,aun así me han cambiado a free.como puedo recuperar mi cuenta family?
212 Views
0 replies
0 likes
Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook echter terug hebben en dat dit onmiddelijk stopt.
Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook ech...
Newbie
2847 Views
5 replies
1 likes
I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month subscription. I still wasn't sure how to add Spotif...
I created a spotify account for my mom and wanted to add it to her roku. I thought it was required to have a premium subscription to add Spotify to roku, so I signed her up for the 99 cent per month ...
Community Legend
272 Views
1 replies
0 likes
Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promoción (lo cual es completamente falso), y me hizo el carg...
Quise actualizarme a premium aprovechando la promoción de los $9.00 por tres meses (México), lo intenté dos veces, y en ambas ocasiones me salta la advertencia de que ya he utilizado dicha promo...
Newbie
2377 Views
3 replies
0 likes
I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?
I currently have spotify premium but it says that i dont have it when I try to log into a different device. Any solutions?
Community Legend
276 Views
1 replies
0 likes
I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this happened to anyone else? They're taking forever to re...
I canceled my Premium subscription last month, but they still charged me for Premium again. I know for a fact that I canceled it because I remember seeing that stupid playlist at the end. Has this ha...
Newbie
277 Views
2 replies
0 likes
There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 cent promo and the sudent discount? After the 3 mon...
There is currently a deal right now that has 3 months of premium or 99 cents. I'm a college student and would like to have my premium account continue after the 3 months but can I sign up for the 99 ...
Community Legend
295 Views
1 replies
0 likes
