Spotify premium comeback promo refused me despite I'm already inside the required terms

Spotify keeps spamming with premium comeback promo. So I finally says "dammit" and click it.But it says I'm not eligible for the promo. Despite I'm already inside the required terms (it says the promo only from premium user that stopped before Novemb...

• orangpelupa
• Regular
• Spotify keeps spamming with premium comeback promo. So I finally says "dammit" and click it. But it says I'm not eligible for the promo. Despite I'm already inside the required terms (it says the ...
• 2016-12-29 4:22:23 AM
• 2016-12-30 4:12:34 AM
• orangpelupa
• Regular
• 397 Views
• 2 replies
• 0 likes
• Premium

Por qué se acaba en 7 días ? Si al contratarlo el día 18 de septiembre 2016 contrate 3 meses y usted

• Pagi07
• Newbie
• 2016-12-11 11:14:05 PM
• 2016-12-30 3:41:47 AM
• vanessa_0lm0
• Casual Listener
• 148 Views
• 1 replies
• 1 likes

payment method

Most of my friends are people who handle credit cards and therefore are premiun users, so my idea is to enable a new payment method for free users of Spotify more accessible. I propose a method of payment that is executed through the different teleph...

• Drezalopez
• Newbie
• Most of my friends are people who handle credit cards and therefore are premiun users, so my idea is to enable a new payment method for free users of Spotify more accessible. I propose a method of pa...
• 2016-12-30 2:48:19 AM
• 113 Views
• 0 replies
• 0 likes

College discount

I am trying to sign up for student discount and it won't let me because it says my profile already exists. I need help to find out what other profile exists because I don't have one.

• Jakegutski
• Newbie
• I am trying to sign up for student discount and it won't let me because it says my profile already exists. I need help to find out what other profile exists because I don't have one.
• 2016-12-30 2:01:40 AM
• 182 Views
• 0 replies
• 0 likes

Superuser Contribution Hi, I just found out I'm beeing charged twice a month.....

• vibekegjonnes
• Newbie
• 2016-12-27 9:12:54 PM
• 2016-12-30 1:25:20 AM
• MonicaM_Bogota
• Roadie
• 200 Views
• 1 replies
• 0 likes

Superuser Contribution offer three months € 0.99

I accepted the offer three months € 0.99 but the credit card I have been taken off € 9.99. Is possible contact someone to recover the money taken in more?

• XDavideXD
• Newbie
• I accepted the offer three months € 0.99 but the credit card I have been taken off € 9.99. Is possible contact someone to recover the money taken in more?
• 2016-12-27 5:20:15 PM
• 2016-12-30 1:19:10 AM
• MonicaM_Bogota
• Roadie
• 196 Views
• 1 replies
• 0 likes

Superuser Contribution Changing from Telia to ComHem

HiI Have spotify Family via Telia. Now I'm moving and my new ISP is ComHem. How do I move my spotify family account from Telia to Spotify?Do we lose our playlists? BRMichael

• MiDu
• Newbie
• Hi I Have spotify Family via Telia. Now I'm moving and my new ISP is ComHem. How do I move my spotify family account from Telia to Spotify? Do we lose our playlists?   BR Michael  
• 2016-12-27 11:38:13 AM
• 2016-12-30 1:16:45 AM
• MonicaM_Bogota
• Roadie
• 548 Views
• 1 replies
• 0 likes

Premium removed and country changed on vacation

Hi,I am currently on vacation in canada, when i opened my spotify at the hotel i noticed i couldnt skip songs anymore.Turns out my account was suddenly set to free. Logging in to the website revealed that my country was changed from the netherlands t...

• Coyote14
• Casual Listener
• Hi, I am currently on vacation in canada, when i opened my spotify at the hotel i noticed i couldnt skip songs anymore. Turns out my account was suddenly set to free. Logging in to the website reve...
• 2016-12-26 12:02:24 AM
• 2016-12-30 1:05:16 AM
• Astame
• Community Legend
• 409 Views
• 5 replies
• 0 likes

Superuser Contribution Upgraded to premium, overcharged my card!

I upgraded to premium account yesterday, saw the 9.99$ a month for next 3 months and today looked at my cards account balance and noticed I was charged 2 transactions. One for premium (10.75w/tax) and another unknown charge (6.37w/tax). What is this ...

• Muchlove420
• Newbie
• I upgraded to premium account yesterday, saw the 9.99$ a month for next 3 months and today looked at my cards account balance and noticed I was charged 2 transactions. One for premium (10.75w/tax) an...
• 2016-12-27 4:16:49 AM
• 2016-12-30 1:01:41 AM
• MonicaM_Bogota
• Roadie
• 185 Views
• 1 replies
• 0 likes
• Premium

Plan Familiar

Soy de México y estaba vie viendo en México pero estoy de intercambio en Canadá, mi papá está pagando la suscripción familiar aya en México y no me puedo meter a ella porque mi cuenta se cambio de país a Canadá y ahora no me deja cambiarla a México, ...

• adriangarcavega
• Newbie
• Soy de México y estaba vie viendo en México pero estoy de intercambio en Canadá, mi papá está pagando la suscripción familiar aya en México y no me puedo meter a ella porque mi cuenta se cambio de pa...
• 2016-12-29 10:30:41 PM
• 2016-12-29 12:24:58 AM
• Quepa
• Roadie
• 209 Views
• 1 replies
• 0 likes

Paused payment

Hi,My Spotify account got paused for having insufficient funds in my account but now I have sufficient funds, I don't know how to un-pause it.Can anyone help?Thanks a lot

• Spoynton4
• Newbie
• Hi, My Spotify account got paused for having insufficient funds in my account but now I have sufficient funds, I don't know how to un-pause it. Can anyone help? Thanks a lot 🙂
• 2016-12-29 12:24:14 AM
• 165 Views
• 0 replies
• 0 likes

Why was I charged full price for promotion of 3 months for $1?

I need to be refunded my money that was charged on my account. I was only suppose to be charged $1 for 3 months and was not. I will dispute the charges with my bank if I do not promptly hear back from Spotify.

• Stokae01
• Newbie
• I need to be refunded my money that was charged on my account. I was only suppose to be charged $1 for 3 months and was not. I will dispute the charges with my bank if I do not promptly hear back fro...
• 2016-12-29 11:36:32 PM
• 2016-12-29 12:16:18 AM
• Quepa
• Roadie
• 173 Views
• 1 replies
• 0 likes

Superuser Contribution 'sorry, that email is taken'. Reset password: 'email not associated with account'

Ive tried to sign up with my email address and it said :'we're sorry, that email is taken'. I thought this strange as I've never signed up to my memory. Oh well tho, if I have an account for what ever reason I can reset the password and get the detai...

• Beningreenjam
• Casual Listener
• Ive tried to sign up with my email address and it said : 'we're sorry, that email is taken'.  I thought this strange as I've never signed up to my memory.  Oh well tho, if I have an acco...
• 2016-12-26 3:39:10 PM
• 2016-12-29 11:42:06 PM
• MonicaM_Bogota
• Roadie
• 1275 Views
• 1 replies
• 0 likes
• Account
  Login

Superuser Contribution Invitación usuaria plan familiar premium

Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación les aparece un mensaje que dice: "no puedes suscribi...

• marcefr_68
• Newbie
• Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación l...
• 2016-12-26 2:07:13 PM
• 2016-12-29 11:40:15 PM
• MonicaM_Bogota
• Roadie
• 253 Views
• 1 replies
• 0 likes
• Account

Premium Family

I invited my daughter to join our new Premium Family account and it is asking her for an Invitation Code. I have no idea what that is. HALP!!!

• genestein
• Newbie
• I invited my daughter to join our new Premium Family account and it is asking her for an Invitation Code. I have no idea what that is. HALP!!!
• 2016-12-29 11:22:34 PM
• 2016-12-29 11:35:50 PM
• Bittencourt
• Spotify Star
• 198 Views
• 1 replies
• 0 likes

Superuser Contribution I don't remember the email and the password of my premium acount

I did a spotify acount and I dont remember the email and the password eider . My cellphone that I was using is broken . So I think that I can't have my acount again. But this acount is a premium acount . So I want to know how a can unsubscribe

• Victor46
• Newbie
• I did a spotify acount and I dont remember the email and the password eider . My cellphone that I was using is broken . So I think that I can't have my acount again. But this acount is a premium acou...
• 2016-12-25 12:23:55 AM
• 2016-12-29 11:35:12 PM
• MonicaM_Bogota
• Roadie
• 237 Views
• 1 replies
• 0 likes
• Account

Me suscribi a premium y tengo gratis

Mi user es Xalvador0204 compre la promocion de 9 pesos por 3 meses de premium y sigo teniendo gratis con anuncios.. que esta pasado?AYUDENME

• Xalvador0204
• Casual Listener
• Mi user es Xalvador0204 compre la promocion de 9 pesos por 3 meses de premium y sigo teniendo gratis con anuncios.. que esta pasado? AYUDENME
• 2016-12-05 1:28:20 AM
• 2016-12-29 11:13:21 PM
• Aricruz
• Newbie
• 347 Views
• 4 replies
• 0 likes

Superuser Contribution account link problem

hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to login throug google mail account, but I want to keep ...

• andresespinoza1
• Newbie
• hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to lo...
• 2016-12-26 1:59:51 PM
• 2016-12-29 11:00:27 PM
• MonicaM_Bogota
• Roadie
• 170 Views
• 1 replies
• 0 likes

7 day free trial

I would like to get the 7 day free trial from spotify, but i can't figure out how to get it. I have tried adding a song to my que for the pop up to appear, but still no option for me to recive the trial.

• vanessaethans
• Newbie
• I would like to get the 7 day free trial from spotify, but i can't figure out how to get it. I have tried adding a song to my que for the pop up to appear, but still no option for me to recive the tr...
• 2016-12-29 10:41:35 PM
• 2016-12-29 10:53:02 PM
• Bittencourt
• Spotify Star
• 147 Views
• 1 replies
• 0 likes

Problem with Premium family

Yestarday I paid for the "Family Premium" ( a mail confirmed the amount payment) and today I log in and spotify is saying that I'm using " spotify free" at the moment whats going on with this?! Please advice Thank you

• ferzluna-mx
• Newbie
• Yestarday I paid for the "Family Premium" ( a mail confirmed the amount payment) and today I log in and spotify is saying that I'm using " spotify free" at the moment   whats going o...
• 2016-12-29 6:09:32 PM
• 2016-12-29 10:48:19 PM
• MartinStoichkov
• Community Legend
• 165 Views
• 1 replies
• 0 likes
• Premium