Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81371 Views

9 replies

2 likes

Account
Login
  • 81371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656234 Views

13 replies

4 likes

Account
  • 656234 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737203 Views

18 replies

29 likes

  • 737203 Views
  • 18 replies
  • 29 likes

cambio de cuenta premium a familiar

Estimados,quiero cambiar mi cuenta premium a familiar. ¿Como se hace? Gracias

Newbie

Estimados, quiero cambiar mi cuenta premium a familiar. ¿Como se hace?   Gracias

alanbessa

Music Fan

189 Views

1 replies

0 likes

Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Problem with the payment for the family plan

I am an American living in Taiwan with my family. My original spotify account (free) was set up as a US account. We decided to sign up for the family share plan, so I used my US debit card as the payment method and upgraded my account. When I shared ...

Newbie

I am an American living in Taiwan with my family. My original spotify account (free) was set up as a US account. We decided to sign up for the family share plan, so I used my US debit card as the pay...

alanbessa

Music Fan

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

no music

Suddenly I keep getting message that there are no songs from an album in My music, but all the albums still show in my music.

Casual Listener

Suddenly I keep getting message that there are no songs from an album in My music, but all the albums still show in my music.

aronbergvlad

Casual Listener

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

Comprei a assinatura premium e não liberou nenhum recurso!

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

Casual Listener

Comprei Spotify premium de 3 meses pelo cartão de crédito e não liberou nenhum recurso premium para mim

ekatsuro

Casual Listener

442 Views

4 replies

0 likes

  • 442 Views
  • 4 replies
  • 0 likes

Charged twice after 30 day trial

Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next month (i guess). And the second one, (and i'm very curi...

Casual Listener

Hello, i would like to ask why my credit card has been charged twice after my 30 day free trial. The first one being my trial ended and that spotify automatically charges my account for the next mont...

jmdp1997

Casual Listener

276 Views

3 replies

0 likes

  • 276 Views
  • 3 replies
  • 0 likes

Account charged 5 times but still not on premium

Hi, I just paid for a new premium account (99p for 3 months) and I was told it was not successful. I then retried about 5 other times - still unsuccessful. I then decided to check my bank account and realised that I was charged 6 times even though I ...

Casual Listener

Hi, I just paid for a new premium account (99p for 3 months) and I was told it was not successful. I then retried about 5 other times - still unsuccessful. I then decided to check my bank account and...

Maxim

Spotify Star

214 Views

3 replies

0 likes

  • 214 Views
  • 3 replies
  • 0 likes

paying for premium but still getting the free app

im paying for the premium service yet im only able to get the free service. I think I may need to cancel and be refunded.

Newbie

im paying for the premium service yet im only able to get the free service. I think I may need to cancel and be refunded.  

107 Views

0 replies

0 likes

  • 107 Views
  • 0 replies
  • 0 likes

Subscribed for a month from third party merchant but not getting Premium

Well, I bought a one month subscription from a third party merchant (DOKU), but at the end of the transaction, right when I should've gotten the receipt, the transaction failed (atleast on Spotify's side) but I got charged in DOKU. Thankfully they ke...

Newbie

Well, I bought a one month subscription from a third party merchant (DOKU), but at the end of the transaction, right when I should've gotten the receipt, the transaction failed (atleast on Spotify's ...

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Premium Ödendi Fakat hala Free gözüküyor (2 farklı hesap)

Spotify sadece indirdiğim de 1 haftalık Premium denemesi kullandığım facebook hesabım ile bu sefer tekliflerden 0.99TL/ayOlanından ödemeyi yapmama rağmen free gözüküyordu başka bir hesap oluşturup yine ödeme yaptım fakat 2 hesapta free gözüküyor . Be...

Casual Listener

Spotify sadece indirdiğim de 1 haftalık Premium denemesi kullandığım facebook hesabım ile bu sefer tekliflerden 0.99TL/ay Olanından ödemeyi yapmama rağmen free gözüküyordu başka bir hesap oluşturup ...

nazmi

Newbie

1465 Views

7 replies

1 likes

  • 1465 Views
  • 7 replies
  • 1 likes

How to keep listening choices from affecting discover weekly?

Hi! Boyfriend and I have a family account and LOVE our discover weekly. Still, he's not that into my music and I'd like for it to have no effect on what our discover weekly playlist sounds like. Do I need to go offline in order to listen to the music...

Newbie

Hi! Boyfriend and I have a family account and LOVE our discover weekly. Still, he's not that into my music and I'd like for it to have no effect on what our discover weekly playlist sounds like. Do I...

alanbessa

Music Fan

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Premium for 3 months

I have signed for premium account using the 3 months promo for Rp. 14.990. I already pay for it, I get the payment notification on my email and then pay it. But after I pay it, I didn't get the receipt and my account is still on free subscription.ed ...

Casual Listener

I have signed for premium account using the 3 months promo for Rp. 14.990. I already pay for it, I get the payment notification on my email and then pay it. But after I pay it, I didn't get the recei...

dennymahfudin

Casual Listener

209 Views

2 replies

0 likes

  • 209 Views
  • 2 replies
  • 0 likes

Unblock my blocked account for not paying a bill

Hi dear Spotifiers, Recently my account got blocked for not paying a bill. Instead of receiving an reminder, my account got blocked instantly with the message 'Contact Spotify to unblock'. Since there is no way to contact Spotify, I am trying it thro...

Newbie

Hi dear Spotifiers,   Recently my account got blocked for not paying a bill. Instead of receiving an reminder, my account got blocked instantly with the message 'Contact Spotify to unblock'. S...

Jacob

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Gift Card delivery date

I can't put in a date for delivery on a gift card!  

Newbie

I can't put in a date for delivery on a gift card!  

alanbessa

Music Fan

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Spotify Premium

I signed up for the 30 day trial, I've been charged before 30 days, and I've been charged 2 times on 2 different cards and I would like to know what to do about getting a refund on both cards??? I cancelled the subscription 2 days ago and my card got...

Newbie

I signed up for the 30 day trial, I've been charged before 30 days, and I've been charged 2 times on 2 different cards and I would like to know what to do about getting a refund on both cards??? I ca...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

charged for the premium 3 month trial twice but still no service!!!! **bleep**???

i downloaded spotify and tried to take advantage of the 3 months of premium service for 99 cents.i entered my card info and i got an error message saying oops it looks like your banking provider is having a bad day.dont worry no money was charged to ...

Newbie

i downloaded spotify and tried to take advantage of the 3 months of premium service for 99 cents.i entered my card info and i got an error message saying oops it looks like your banking provider is h...

Maxim

Spotify Star

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

End a subscription for an account I can't access

Hi!I've got an premium account registred on an e-mail that no longer exists. I've also lost my details to log in. I'm being charged for this obviuosly and I can´t find a way to close the account. Any ideas? I've contacted spotify but got no reply / T...

Casual Listener

Hi! I've got an premium account registred on an e-mail that no longer exists. I've also lost my details to log in. I'm being charged for this obviuosly and I can´t find a way to close the accou...

theresetornblom

Casual Listener

220 Views

2 replies

0 likes

Subscription
  • 220 Views
  • 2 replies
  • 0 likes

Downgrading from premium

I have been trying for about month to downgrade my account to the free version. Everytime I do it says sorry we are unable to process the request at this time but dont be sad you can can try again in a little while. I have tried several times, meanwh...

Casual Listener

I have been trying for about month to downgrade my account to the free version. Everytime I do it says sorry we are unable to process the request at this time but dont be sad you can can try again in...

ANGELES1207

Casual Listener

314 Views

4 replies

0 likes

  • 314 Views
  • 4 replies
  • 0 likes

spotify not available in my country?

who can help me?some months ago i went to tunisia and spotify said that in my country is not allowed, can i do something? with the premium version will work?

Newbie

who can help me? some months ago i went to tunisia and spotify said that in my country is not allowed, can i do something? with the premium version will work?

Maxim

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!! not working on iphone

Spotifypremium isn't working on my iphone but it is on the ipad. I installed it again but still doesn't work? How can this be solved?

Regular

Spotifypremium isn't working on my iphone but it is on the ipad. I installed it again but still doesn't work? How can this be solved?

197779070911

Regular

645 Views

10 replies

0 likes

Login
Premium
  • 645 Views
  • 10 replies
  • 0 likes

Restoring the family premium category

What a family plan member, must do for connect back its device to the family account? Upon the reinstall or reset app or device change, they are lost the premium condition and got bak to the free mode. They don´t remember their password or even user ...

Newbie

What a family plan member, must do for connect back its device to the family account? Upon the reinstall or reset app or device change, they are lost the premium condition and got bak  to the ...

Jacob

Community Legend

279 Views

1 replies

0 likes

Account
Login
Premium
  • 279 Views
  • 1 replies
  • 0 likes