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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82190 Views

9 replies

2 likes

Account
Login
  • 82190 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657688 Views

13 replies

4 likes

Account
  • 657688 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739112 Views

18 replies

29 likes

  • 739112 Views
  • 18 replies
  • 29 likes

Superuser Contribution Been double billed every month for at LEAST a year!!?

Soooo I just noticed on my checking account statements that Spotify has been double billing me a month since at LEAST June of 2015, if not more?! What in the world is going on, and how do I get this fixed?!

Casual Listener

Soooo I just noticed on my checking account statements that Spotify has been double billing me a month since at LEAST June of 2015, if not more?! What in the world is going on, and how do I get this ...

Xenia

Moderator

602 Views

4 replies

1 likes

Subscription
  • 602 Views
  • 4 replies
  • 1 likes

3 months for $.099

Hi there, I'm new to the communty and not sure if my comment on another post will get read/alerted to someone so thought I'd just quickly start a new topic. I'm new to Spotify and want the introductory offer but it appears thorugh my sign up that it ...

Visitor

Hi there, I'm new to the communty and not sure if my comment on another post will get read/alerted to someone so thought I'd just quickly start a new topic. I'm new to Spotify and want the introducto...

Maxim

Spotify Star

548 Views

3 replies

0 likes

Subscription
  • 548 Views
  • 3 replies
  • 0 likes

Family Subscription used internationally? (Japan and USA)

Hello! I want to buy a family subscription and offer my sister, mom, and dad spotify as a small Christmas gift. My mom and sister live in Japan. My dad frequents both countries. I live in the USA permanently. Can I split the subscription of in this w...

Newbie

Hello!    I want to buy a family subscription and offer my sister, mom, and dad spotify as a small Christmas gift. My mom and sister live in Japan. My dad frequents both countries. I live...

timmieschaap

Composer

337 Views

1 replies

0 likes

Premium
Subscription
  • 337 Views
  • 1 replies
  • 0 likes

Spotify Email Won't Update

My spotify email address won't update to my new email address. I use facebook for spotify, and I updated the primary email address (and deleted the old one) in July, but the email address on my Spotify account still has not changed. It wasn't a probl...

Newbie

My spotify email address won't update to my new email address. I use facebook for spotify, and I updated the primary email address (and deleted the old one) in July, but the email address on my Spoti...

242 Views

0 replies

0 likes

Account
  • 242 Views
  • 0 replies
  • 0 likes

Getting charged a wrong amount

If I got charged for the regular $9.99 bc my year of student was out of date and didn't know it and I have now changed it back to student can I get my $5 back?

Newbie

If I got charged for the regular $9.99 bc my year of student was out of date and didn't know it and I have now changed it back to student can I get my $5 back?

Maxim

Spotify Star

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Mi hermanoHizo el pago para el plan familiar y el Banco realiza su cobro pero no tenemos el plan y no tenemos donde reclamar y necesitamos un número de quejas

Newbie

Mi hermano Hizo el pago para el plan familiar y el Banco realiza su cobro pero no tenemos el plan y no tenemos donde reclamar y necesitamos un número de quejas

user-removed

Not applicable

245 Views

1 replies

0 likes

Other
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! I want to get my student discount w a new acct but I can't disassociate my name w my old acct

I had a Premium account using the student discount and my Spotify account was associated with my Facebook. I cancelled my premium account before I deactivated my Facebook a couple weeks ago. I tried to open a new Premium account with my name and no F...

Casual Listener

I had a Premium account using the student discount and my Spotify account was associated with my Facebook. I cancelled my premium account before I deactivated my Facebook a couple weeks ago. I tried ...

JGHwhale

Casual Listener

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Spotify Premium Inquiry

How can i avail spotify premium.. My mode of payment is by a globe prepaid but i cannot subscribe on it..?

Newbie

How can i avail spotify premium.. My mode of payment is by a globe prepaid but i cannot subscribe on it..?

LordRollin

Community Legend

358 Views

3 replies

0 likes

  • 358 Views
  • 3 replies
  • 0 likes

Sincronizar duas contas

Tenho 2 contas, uma logada no facebook, outra no meu email. Quero muito juntá-las.Na minha faculdade o facebook é blockeado, ou seja, nem o login com o plugin funciona. Para ouvir música lá, criei outra conta, para que pudesse entrar por login e senh...

Newbie

Tenho 2 contas, uma logada no facebook, outra no meu email. Quero muito juntá-las. Na minha faculdade o facebook é blockeado, ou seja, nem o login com o plugin funciona. Para ouvir música lá, crie...

2606 Views

0 replies

3 likes

  • 2606 Views
  • 0 replies
  • 3 likes

Cash Payment for Spotify Family

Hi, is there any way I can pay for my Spotify Family subscription with cash? I know you can do that for an individual account, but I'm not so sure for shared accounts. Thanks!

Newbie

Hi, is there any way I can pay for my Spotify Family subscription with cash? I know you can do that for an individual account, but I'm not so sure for shared accounts. Thanks!

LordRollin

Community Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Accidentally registered 2 cell provider accounts on facebook

My cell phone provider (Rogers) in Canada gives me free premium service for me and another family member. We accidentally linked both phone lines to the same account and there's no way to undo it! Rogers tells us to contact Spotify, but I see no way ...

Visitor

My cell phone provider (Rogers) in Canada gives me free premium service for me and another family member. We accidentally linked both phone lines to the same account and there's no way to undo it! Ro...

LordRollin

Community Legend

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

I'm not able to play some music

Hi, I am premium member, and I want to search A-mei's previous music but I can't do it. I found nothing. For example: https://play.spotify.com/user/1286151359/playlist/3sjffe2jzPzJXNqObMWoCM The above link is her album, but I can't play it at all. bu...

Newbie

Hi,     I am premium member, and I want to search A-mei's previous music but I can't do it. I found nothing.   For example: https://play.spotify.com/user/1286151359/playlist/...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Taylor swift

are you guys gonna put Taylor swifts full albums on?

Newbie

are you guys gonna put Taylor swifts full albums on?

LordRollin

Community Legend

354 Views

1 replies

1 likes

Other
  • 354 Views
  • 1 replies
  • 1 likes

Sim card

Will istill be able to access my playlist offline if i change sim card in the upcoming month?

Newbie

Will istill be able to access my playlist offline if i change sim card in the upcoming month?

LordRollin

Community Legend

755 Views

1 replies

0 likes

  • 755 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

I want to cancel my subscription but don't allow me to do it

Visitor

I want to cancel my subscription but don't allow me to do it

timmieschaap

Composer

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Solved!! 1 dollar for 3 months

I already subscribed to Premium, and is my first time. Spotify says that for 1 dollar you get 3 months, is that true?!?!?!

Newbie

I already subscribed to Premium, and is my first time. Spotify says that for 1 dollar you get 3 months, is that true?!?!?!

user-removed

Not applicable

2281 Views

4 replies

0 likes

Premium
  • 2281 Views
  • 4 replies
  • 0 likes

Subscription between devices

Hi, I have a spotify account and am paying for the premium option. My spotify app on my iphone does not recgonise that I have premium service so I can't download ? Neither does it allow me to log on using my email and password, saying that I already ...

Newbie

Hi,   I have a spotify account and am paying for the premium option.  My spotify app on my iphone does not recgonise that I have premium service so I can't download ? Neither does it allo...

Hubo

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Cambio de suscripción de estándar a familiar

Tenga una cuenta premium estándar, si cambio al plan familiar me van a volver a cobrar los 149 pesos? O solo me cobran la diferencia de la cantidad qué hay de la cuenta premium estándar al plan familiar?

Newbie

Tenga una cuenta premium estándar, si cambio al plan familiar me van a volver a cobrar los 149 pesos? O solo me cobran la diferencia de la cantidad qué hay de la cuenta premium estándar al plan famil...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

Bill Issue

I would like to disconnect my phone number to any spotify account existing. I used my phone to pay bills for a lot of spotify accounts and most of them are not being used anymore and most likely I forgot their password. The problem is every month I g...

Newbie

I would like to disconnect my phone number to any spotify account existing. I used my phone to pay bills for a lot of spotify accounts and most of them are not being used anymore and most likely I fo...

199 Views

0 replies

0 likes

Account
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! payment date change

Hello, my name is Lashelle, and I have been a Spotify member since 2013. I upgraded to regular premium 12/29/2014 and since then my payments were due on the 29th of each month. I upgraded to Family Premium on 5/29/2016 and my payments continued comin...

Casual Listener

Hello, my name is Lashelle, and I have been a Spotify member since 2013. I upgraded to regular premium 12/29/2014 and since then my payments were due on the 29th of each month. I upgraded to Family P...

Lashelle

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes