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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9996 Views
  • 3 replies
  • 9 likes
  • Security
  • 9996 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 498489 Views
  • 982 replies
  • 112 likes
  • Account
  • 498489 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214427 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214427 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122873 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122873 Views
  • 72 replies
  • 12 likes

Subscribed, but not getting Premium?

Here's what we got from you: My account with username latifay.petgrave is set up on auto renewal and it was paid for this month I have the emailed receipt and the bank statement to prove it I can email the screenshots to you. But I still can't access...

  • Casual Listener
  • Here's what we got from you: My account with username latifay.petgrave is set up on auto renewal and it was paid for this month I have the emailed receipt and the bank statement to prove it I can ema...
  • latifaypetgrave
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Ayuda con cuenta premium familiar

Hola, tengo un problema con mi cuenta familiar ya que me aparece como cuenta gratis y hace 3 dias compre la suscripcion familiar, podrian ayudarme porfavor a solucionarlo?, gracias

  • Regular
  • Hola, tengo un problema con mi cuenta familiar ya que me aparece como cuenta gratis y hace 3 dias compre la suscripcion familiar, podrian ayudarme porfavor a solucionarlo?, gracias
  • Bittencourt
  • Spotify Star
  • 439 Views
  • 9 replies
  • 0 likes
  • 439 Views
  • 9 replies
  • 0 likes

0.99€ for 3 monts

Heey, Today I helped my mother get the 3 months for 0.99,-But now I want it also, but everytime I pay the money it redirects me to the 'get premium' site and no money is lost but I am also not premium. Info: I am from the Netherlands

  • Casual Listener
  • Heey,   Today I helped my mother get the 3 months for 0.99,- But now I want it also, but everytime I pay the money it redirects me to the 'get premium' site and no money is lost but I am also...
  • Beegee3891
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Moving from CR to Canada and it won't let me update my CC

Hello, I have spotify premium in Costa Rica and am using a CR card but I am moving back to Canada and it won't let me update my CC information. It says that spotify is not available in that region? Why do you care where my credit card is from just le...

  • Newbie
  • Hello,   I have spotify premium in Costa Rica and am using a CR card but I am moving back to Canada and it won't let me update my CC information. It says that spotify is not available in that ...
  • 206 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 0 replies
  • 0 likes

Solved!! Premium on the wrong account

Turns out I have 2 spotify accounts and used the $0.99 promotion on the wrong account (not through facebook). I have cancelled the subscription and would like to re-order the promotion on my other account (through facebook) but once I enter my credit...

  • Newbie
  • Turns out I have 2 spotify accounts and used the $0.99 promotion on the wrong account (not through facebook). I have cancelled the subscription and would like to re-order the promotion on my other ac...
  • user-removed
  • Not applicable
  • 888 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 888 Views
  • 2 replies
  • 0 likes

Reset VISA card to join

I want to upgrade to Premium with the 0.99 deal but my VISA account is declined because i've already activated to Premium (?). But i used this card for a trial for my mom (another account).Can Spotify "reset" my card so i can switch to Premium. I pre...

  • Newbie
  • I want to upgrade to Premium with the 0.99 deal but my VISA account is declined because i've already activated to Premium (?). But i used this card for a trial for my mom (another account). Can Spot...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

No pay by mobile

Why don't other spotify accounts have paby by mobile option for premium? SOMEONE PLS HELP AND ANSWER WHAT SHOULD I DO

  • Newbie
  • Why don't other spotify accounts have paby by mobile option for premium? SOMEONE PLS HELP AND ANSWER WHAT SHOULD I DO
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Spotify problem

Hi there ! I started my Spotify through the payment of MOL and so I subscribed the 6 months subscription. Now, Spotify shows that my due date of service is 14th of June 2017, but when I logged in into my account in the Spotify apps, it shows my subsc...

  • Newbie
  • Hi there ! I started my Spotify through the payment of MOL and so I subscribed the 6 months subscription. Now, Spotify shows that my due date of service is 14th of June 2017, but when I logged in int...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in to my facebook account

Hi I made a new account on spotify (this one) which is a spotify only account and I already had an account which was facebook made.Then I wanted to wanted to transfer my playlists to my new account, and I thoguht i could do that by connecting to face...

  • Newbie
  • Hi I made a new account on spotify (this one) which is a spotify only account and I already had an account which was facebook made. Then I wanted to wanted to transfer my playlists to my new account...
  • user-removed
  • Not applicable
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution EVERYONE IN MY FAMILY PLAN WAS BANNED

Hello! After 3 months using my family plan, all 5 people have been banned from my plan and it is not possible to put them again. Has anyone seen this? ty

  • Newbie
  • Hello!   After 3 months using my family plan, all 5 people have been banned from my plan and it is not possible to put them again.   Has anyone seen this?   ty
  • user-removed
  • Not applicable
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Solved!! can't login spotify

User 1190327172I'm not able to login to spotify anymore for a few weeks now.I have a premium spotify-account connected to facebook. And was using it for years without any problems until now.If I try to login on an iphone:with the facebook button: I g...

  • Casual Listener
  • User 1190327172 I'm not able to login to spotify anymore for a few weeks now. I have a premium spotify-account connected to facebook. And was using it for years without any problems until now. ...
  • MartinStoichkov
  • Community Legend
  • 560 Views
  • 5 replies
  • 0 likes
  • Login
  • 560 Views
  • 5 replies
  • 0 likes

Incorrect billing amount.

My account says I am on the student discount but my card is being charged the full amount. How do I fix the charges and also get my money back for the incorrect charges. -JD

  • Casual Listener
  • My account says I am on the student discount but my card is being charged the full amount. How do I fix the charges and also get my money back for the incorrect charges.    -JD
  • Maxim
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family- account under different address

I want to add my roommates to my Premium for Family account. We live at the same address, but they had previously signed up for Spotify premium when they lived at a different address. Will they be able to keep their songs and playlists when they acce...

  • Casual Listener
  • I want to add my roommates to my Premium for Family account. We live at the same address, but they had previously signed up for Spotify premium when they lived at a different address. Will they be ab...
  • MartinStoichkov
  • Community Legend
  • 1109 Views
  • 3 replies
  • 0 likes
  • 1109 Views
  • 3 replies
  • 0 likes

Spotify premium different location

Hi everyone, Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium familiar? is it possible if they are in Spain and I use it abroa...

  • Newbie
  • Hi everyone,   Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium fami...
  • MartinStoichkov
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 1 replies
  • 0 likes

PS4 unlink inaccessible account

Hello, So I'm in abit of a situation that I thought one of you guys may be able to help me with. Basically I linked my spotify account to my PS4 account, but this PS4 account is no longer accessible to me and therefore I want to link my new PS4 accou...

  • Newbie
  • Hello,   So I'm in abit of a situation that I thought one of you guys may be able to help me with.   Basically I linked my spotify account to my PS4 account, but this PS4 account is no ...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Solved!! Subscribe to premium then move to another country?

Hello, I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able to switch the payment method to anothe country by using a d...

  • Casual Listener
  • Hello,   I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able...
  • Linzilee
  • Casual Listener
  • 597 Views
  • 2 replies
  • 0 likes
  • 597 Views
  • 2 replies
  • 0 likes

Alexa and premium

Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it out - I had a free spotify (still have as it has a...

  • Newbie
  • Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it...
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

Got charged while i tried to cancel plan

Hello, On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i would still like to be refunded the charge.The reason why i am...

  • Newbie
  • Hello,   On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i wo...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Charged Twice

I got charge twice in a month! (Using telecom provider as payment method)

  • Newbie
  • I got charge twice in a month! (Using telecom provider as payment method)
  • MartinStoichkov
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Leave Family Plan without Contacting Owner

I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner. Is there a way to do this? Or will I need to deactivate my account and create a separate one?

  • Visitor
  • I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner.   Is there a way to do this?  Or will I need to deactivate my account and cre...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes