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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293051 Views

529 replies

34 likes

Account
Free
  • 293051 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13722 Views

6 replies

11 likes

Security
  • 13722 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541697 Views

990 replies

115 likes

Account
  • 541697 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Payment without getting premiun

I just bought the premium trial, the promotion of 3 months for 1.99 BRL via credit card and the payment was approved but the premium is not activated because it says that I already used a promotion, so I made a new account and I tried again ... it ha...

Newbie

I just bought the premium trial, the promotion of 3 months for 1.99 BRL via credit card and the payment was approved but the premium is not activated because it says that I already used a promotion, ...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Im Premium user, but I have limits downloading playlists. Why?

Hi Spotify.I have Premium Family Pack, but, even when Im paying for the service, I have limits, I want to download several playlist and I can't do it.Why?Thanks

Regular

Hi Spotify. I have Premium Family Pack, but, even when Im paying for the service, I have limits, I want to download several playlist and I can't do it. Why? Thanks

270 Views

0 replies

0 likes

Premium
  • 270 Views
  • 0 replies
  • 0 likes

Please explain the family package

I have subscribed too the family package.Sent a link too my daughter.She's now logged into my spotify.But we can't listen too different music.Where have we gone wrong????Help please??

Newbie

I have subscribed too the family package. Sent a link too my daughter. She's now logged into my spotify. But we can't listen too different music. Where have we gone wrong???? Help please??

MartinStoichkov

Community Legend

716 Views

1 replies

0 likes

Subscription
  • 716 Views
  • 1 replies
  • 0 likes

no conecta

no puedo iniciar sección en el móvil

Newbie

no puedo iniciar sección en el móvil

itu_

Community Legend

217 Views

1 replies

0 likes

Login
  • 217 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Hello I just ordered spotify premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP My order number 143005460...

Newbie

Hello I just ordered  spotify premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user...

itu_

Community Legend

147 Views

1 replies

0 likes

Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Spotify se embolsa todos los meses 10 euros sin tener ninguna cuenta

Quiero anular dicho embolsó pero no puedo, llevo 4 meses con esto, y se lo digo a mi banco y me dicen que no pueden hacer nada, solo cancelalar la tarjeta. O averiguar desde el email que se hace ese cobro. Muchas gracias, un saludo.

Newbie

Quiero anular dicho embolsó pero no puedo, llevo 4 meses con esto, y se lo digo a mi banco y me dicen que no pueden hacer nada, solo cancelalar la tarjeta. O averiguar desde el email que se hace ese ...

itu_

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Formulario ha caducado

holano puedo entrar a mi cuenta x kme dice k ha caducado mi formulario, alguien sabe k hacer? ya llevo dias asiii

Newbie

hola no puedo entrar a mi cuenta x k me dice k ha caducado mi formulario, alguien sabe k hacer? ya llevo dias asiii

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

0,99€ voor 3 maanden

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijgen. Iemand die mij kan helpen?

Newbie

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijg...

Hubo

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

How to Merge 2 spotify accounts??

Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't remember my previous user name and created a new one but ...

Newbie

Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't rememb...

Hubo

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Phone Number cannot be validated

Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confirm my payment but the system said that my phone number can...

Newbie

 Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confir...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Re-send confirmation email to new address

I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer access. Can I ask them to resend to the correct email!?

Newbie

I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer acces...

user-removed

Not applicable

1554 Views

1 replies

0 likes

  • 1554 Views
  • 1 replies
  • 0 likes

PROMOÇÃO 3 MESES POR 16,90

Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.

Newbie

Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.

645 Views

0 replies

0 likes

Account
Premium
Subscription
  • 645 Views
  • 0 replies
  • 0 likes

Paid for Premium but was temporarily unsubscribed

I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016) that I was unsubscribed

Newbie

I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Canceling spotify premium subscription but not yet expired

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and just want to assure that it won't renew thats why ...

Newbie

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Bought premium, still on free, don't have any other accounts

I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?

Newbie

I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?

217 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 217 Views
  • 0 replies
  • 0 likes

Lost phone and all account information

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

Newbie

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

user-removed

Not applicable

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

3 Month Trail.

I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid?Many thanks.

Casual Listener

I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid? Many thanks.

user-removed

Not applicable

337 Views

3 replies

0 likes

  • 337 Views
  • 3 replies
  • 0 likes

I'm being overcharged. I took out a student subscription at 4.99 and you are charging me 9.99.

I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it. Can you please provide me with a telephone number so that I can talk to someone about it! angela hedgeley

Newbie

I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it.  Can you please provide me with a telephone number so that I can talk to s...

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

3 months subs deal help!

" Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read more. " I kept getting this when I wanted to go up to ...

Casual Listener

" Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read mor...

Maxim

Spotify Star

182 Views

1 replies

0 likes

Account
Premium
Subscription
  • 182 Views
  • 1 replies
  • 0 likes