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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294685 Views

529 replies

34 likes

Account
Free
  • 294685 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13772 Views

6 replies

11 likes

Security
  • 13772 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542561 Views

990 replies

115 likes

Account
  • 542561 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129833 Views

74 replies

12 likes

Account
Login
Premium
  • 129833 Views
  • 74 replies
  • 12 likes

Superuser Contribution Invitación usuaria plan familiar premium

Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación les aparece un mensaje que dice: "no puedes suscribi...

Newbie

Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación l...

MonicaM_Bogota

Roadie

272 Views

1 replies

0 likes

Account
  • 272 Views
  • 1 replies
  • 0 likes

Premium Family

I invited my daughter to join our new Premium Family account and it is asking her for an Invitation Code. I have no idea what that is. HALP!!!

Newbie

I invited my daughter to join our new Premium Family account and it is asking her for an Invitation Code. I have no idea what that is. HALP!!!

Bittencourt

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't remember the email and the password of my premium acount

I did a spotify acount and I dont remember the email and the password eider . My cellphone that I was using is broken . So I think that I can't have my acount again. But this acount is a premium acount . So I want to know how a can unsubscribe

Newbie

I did a spotify acount and I dont remember the email and the password eider . My cellphone that I was using is broken . So I think that I can't have my acount again. But this acount is a premium acou...

MonicaM_Bogota

Roadie

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Me suscribi a premium y tengo gratis

Mi user es Xalvador0204 compre la promocion de 9 pesos por 3 meses de premium y sigo teniendo gratis con anuncios.. que esta pasado?AYUDENME

Casual Listener

Mi user es Xalvador0204 compre la promocion de 9 pesos por 3 meses de premium y sigo teniendo gratis con anuncios.. que esta pasado? AYUDENME

Aricruz

Newbie

380 Views

4 replies

0 likes

  • 380 Views
  • 4 replies
  • 0 likes

Superuser Contribution account link problem

hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to login throug google mail account, but I want to keep ...

Newbie

hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to lo...

MonicaM_Bogota

Roadie

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

7 day free trial

I would like to get the 7 day free trial from spotify, but i can't figure out how to get it. I have tried adding a song to my que for the pop up to appear, but still no option for me to recive the trial.

Newbie

I would like to get the 7 day free trial from spotify, but i can't figure out how to get it. I have tried adding a song to my que for the pop up to appear, but still no option for me to recive the tr...

Bittencourt

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Problem with Premium family

Yestarday I paid for the "Family Premium" ( a mail confirmed the amount payment) and today I log in and spotify is saying that I'm using " spotify free" at the moment whats going on with this?! Please advice Thank you

Newbie

Yestarday I paid for the "Family Premium" ( a mail confirmed the amount payment) and today I log in and spotify is saying that I'm using " spotify free" at the moment   whats going o...

MartinStoichkov

Community Legend

189 Views

1 replies

0 likes

Premium
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Step It Up Spotify

This year, 75% of my friends have left Spotify for other music services, because of the loss of volume of music choices. I like Spotify, but if songs I like keep getting taken off or new popular songs not added I am going to switch too. So honestly, ...

Newbie

This year, 75% of my friends have left Spotify for other music services, because of the loss of volume of music choices. I like Spotify, but if songs I like keep getting taken off or new popular song...

KazuyaYuza

Gig Goer

359 Views

2 replies

1 likes

  • 359 Views
  • 2 replies
  • 1 likes

Paying for Premium Service - I get Commercials, no high quality and no android service

I'm seeing this theme all over the boards but no solution. I've tried contacting Spotify three times ni the last few weeks, the latest earlier today. NO RESPONSE. nothing, nada, Below is a copy of my posts earlier. I thought I would try starting a ne...

Regular

I'm seeing this theme all over the boards but no solution.  I've tried contacting Spotify three times ni the last few weeks, the latest earlier today. NO RESPONSE. nothing, nada,  &nbsp...

hawkinspamela68

Newbie

570 Views

7 replies

0 likes

  • 570 Views
  • 7 replies
  • 0 likes

Premium went to a different account

Paid for the premium account only it isnt working. I believe it went through my old email and spotify account which I have tried to access with no luck. I'd like to have premium on my current account but don't want to get charged double in 3 mon. Can...

Newbie

Paid for the premium account only it isnt working. I believe it went through my old email and spotify account which I have tried to access with no luck. I'd like to have premium on my current account...

Jacob

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Charged 9.99 for 3 months

I signed up for Spotify premium on my account yesterday, I checked my subscription on my account today and it says my subscription will be renewed on the 28/03/17 instead of next month. My bank account was charged the 9.99 fee and I'm not sure if I'l...

Newbie

I signed up for Spotify premium on my account yesterday, I checked my subscription on my account today and it says my subscription will be renewed on the 28/03/17 instead of next month. My bank accou...

MartinStoichkov

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

3 months for 99dkr -- a week later .. 3 months 9 dkr??

I Think it is Extreme unfair that you offer at a Much more favorable Price only a few days after you had another offer going.I WHANT A REFUND!!#%}]%

Newbie

I Think it is Extreme unfair that you offer at a Much more favorable Price only a few days after you had another offer going. I WHANT A REFUND!! 😤#%}]%

Jacob

Community Legend

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Paying for 2 accounts. I dont know how to cancel the other one

Hi I hope someone can helpI have been paying for accounts for a while now (my own and hers)She says she doesn't use it anymore and hasn't been for over a year (120+ quid for nothing) but she doesn't remember what email she used or what the password i...

Newbie

Hi I hope someone can help I have been paying for accounts for a while now (my own and hers) She says she doesn't use it anymore and hasn't been for over a year (120+ quid for nothing) but she do...

Jacob

Community Legend

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

How to use Family

I'm sorry, I know how to work with online tools but I do not get it: how can I use Premium Family?I pay extra every month.I invite new members.They accept the invitation.And then what?Should the new members be able to log in with ther own pasword?Sho...

Newbie

I'm sorry, I know how to work with online tools but I do not get it: how can I use Premium Family? I pay extra every month. I invite new members. They accept the invitation. And then what? Shoul...

KazuyaYuza

Gig Goer

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Student Details Already Used

I went to upgrade my free account to premium and it told me my student details were already associated with another account. I recently switched the email associated with my account to my school email address so I was wondering if that were the probl...

Newbie

I went to upgrade my free account to premium and it told me my student details were already associated with another account. I recently switched the email associated with my account to my school emai...

131 Views

0 replies

0 likes

Premium
  • 131 Views
  • 0 replies
  • 0 likes

Google Home and spotify

I have two Google home devices in my home linked together as a group. When I try to play a song it plays for 30 seconds then stops and Google Home tells me my spotify account is active on another device. If this is the case and I cant play it on two ...

Newbie

I have two Google home devices in my home linked together as a group.  When I try to play a song it plays for 30 seconds then stops and Google Home tells me my spotify account is active on anoth...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution My daughters Family Premium account has been downgraded to a free account

I can't register my daughter again on my Family Premium account since it was downgraded today to a free account. Spotify's excuse is that it can't validate that we live on the same address. I've tried 5 times to reenable the Family link, but it just ...

Newbie

I can't register my daughter again on my Family Premium account since it was downgraded today to a free account. Spotify's excuse is that it can't validate that we live on the same address. I've trie...

MonicaM_Bogota

Roadie

249 Views

1 replies

0 likes

Premium
  • 249 Views
  • 1 replies
  • 0 likes

Can't listen at the same time

We just signed up for a family plan and we are not able to listen at the same time. It will ask if we want to listen on one phone or the other and it will interrupt the other user. What are we doing wrong?!?

Newbie

We just signed up for a family plan and we are not able to listen at the same time. It will ask if we want to listen on one phone or the other and it will interrupt the other user. What are we doing ...

KazuyaYuza

Gig Goer

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify and Facebook connectivity

So at the end of last year I deleted my facebook account.My spotify account, which was connected to this facebook account, remained in tacked however was no longer connected to that account.This year when I made a fresh facebook account, my spotify i...

Newbie

So at the end of last year I deleted my facebook account. My spotify account, which was connected to this facebook account, remained in tacked however was no longer connected to that account. This ...

MonicaM_Bogota

Roadie

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes