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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80347 Views

9 replies

2 likes

Account
Login
  • 80347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653656 Views

13 replies

4 likes

Account
  • 653656 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Premium

Tenho uma conta premium, porém quando tento baixar as musicas, diz que preciso de uma conta Premium, mais pega offiline

Newbie

Tenho uma conta premium, porém quando tento baixar as musicas, diz que preciso de uma conta Premium, mais pega offiline

jeffliper

Casual Listener

372 Views

3 replies

0 likes

  • 372 Views
  • 3 replies
  • 0 likes

3months for 0.99 cents

I paid for the 3months for 99 cents thing and I went through and I didn't get it so I waited and it still hasn't giving me my 3 months so I check my bank account and it charged me it 2 times and I didn't get my 3months member ship?....

Visitor

I paid for the 3months for 99 cents thing and I went through and I didn't get it so I waited and it still hasn't giving me my 3 months so I check my bank account and it charged me it 2 times and I di...

Maxim

Spotify Star

357 Views

3 replies

0 likes

Premium
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double Payment

I see that you have attempted to with drawl from my account on file and it was declined. I would like to inform you that I do have the funds, however i need to break up this months payment only, with two different credit cards. You can charge the car...

Newbie

I see that you have attempted to with drawl from my account on file and it was declined. I would like to inform you that I do have the funds, however i need to break up this months payment only, with...

FabianS_Bogota

Roadie

185 Views

1 replies

0 likes

Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Still not premium

So I just bought Spotify premium on the safari on my iPhone and it went through but then I went back to my app and it still doesn't work. Any ideas?

Newbie

So I just bought Spotify premium on the safari on my iPhone and it went through but then I went back to my app and it still doesn't work. Any ideas?

crematedman

Community Legend

152 Views

1 replies

0 likes

  • 152 Views
  • 1 replies
  • 0 likes

I cannot remove it from my music

I cannot delete the song.See the videoIt's not only on mobile, I tried it on mac too."Dude just remove the song !"https://youtu.be/V7-yOt8pc6g

Casual Listener

I cannot delete the song. See the video It's not only on mobile, I tried it on mac too. "Dude just remove the song !" https://youtu.be/V7-yOt8pc6g

felixtfl

Casual Listener

250 Views

2 replies

0 likes

  • 250 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium por $6.00 y no por $0.99

Mi papa intento suscribirse en la oferta de 3 meses por 0.99 pero algo hizo mal y le cobraron $6.00 por 1 mes ¿que podemos hacer?

Newbie

Mi papa intento suscribirse en la oferta de 3 meses por 0.99 pero algo hizo mal y le cobraron $6.00 por 1 mes ¿que podemos hacer?

FabianS_Bogota

Roadie

219 Views

1 replies

1 likes

  • 219 Views
  • 1 replies
  • 1 likes

Cancel account

I don't know how to cancel my account

Newbie

I don't know how to cancel my account

crematedman

Community Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Charged twice for Premium

I have been charged twice for premium on my credit card today and still am only on free! HELP!!! - Spotify Case # 06938311

Casual Listener

I have been charged twice for premium on my credit card today and still am only on free!   HELP!!! - Spotify Case # 06938311

Catee

Community Legend

252 Views

3 replies

0 likes

Account
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! I'm being overcharged

Dear Sirs:I have already cancelled MY subscription. If, by some chance, this is a duplicated premium account, then Spotify had constructive notice that the account was inactive with a cancelled credit card in pmt. Options.What youve done is to use my...

Casual Listener

Dear Sirs: I have already cancelled MY subscription. If, by some chance, this is a duplicated premium account, then Spotify had constructive notice that the account was inactive with a cancelled c...

mzlola718

Newbie

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Solved!! I have one problem.

I can't login Spotify. I tried to connected with facebook but it doesn't work . When I connected with Facebook , this page was like that. What can I do? What is the problem. Please. Can you help me?

Visitor

I can't login Spotify. I tried to connected with facebook but it doesn't work . When I connected with Facebook , this page was like that. What can I do? What is the problem. Please. Can you help me? ...

Catee

Community Legend

382 Views

3 replies

0 likes

Login
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi cuenta de facebook cerro y no me deja entrar a Spotify

Mi cuenta de Facebook me la cerraron, pero yo tenia mi cuenta vinculada con spotify, me siguen cobrando todos los meses pero no se como cancelarla si no puedo entrar

Newbie

Mi cuenta de Facebook me la cerraron, pero yo tenia mi cuenta vinculada con spotify, me siguen cobrando todos los meses pero no se como cancelarla si no puedo entrar 

user-removed

Not applicable

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Can't make payment for 3 months of Premium

I'm trying to use my PayPal to get 3 months of premium for 99 cents, but when I click "Accept and Pay", I'm just redirected back to where I select my method of payment, and the payment does not go through.

Newbie

I'm trying to use my PayPal to get 3 months of premium for 99 cents, but when I click "Accept and Pay", I'm just redirected back to where I select my method of payment, and the payment does not go th...

crematedman

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Payment Failure

Hi, I am receiving e-mails stating that my subscription payment through Paypal has failed. This has been working perfectly for many months, but apparently just stopped. If this is not some sort of scam to get try and get my payment details, can someo...

Newbie

Hi,   I am receiving e-mails stating that my subscription payment through Paypal has failed. This has been working perfectly for many months, but apparently just stopped. If this is not some s...

crematedman

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de e-mail

Boa noite. Eu fui assinar o Spotify Premium 3 meses por R$1,99 e por erro do site ele me cobrou duas vezes com dois e-mails diferentes porque troquei no momento do erro. Tentei cancelar um mas o endereço de e-mail que eu coloquei não existe mais. Ago...

Newbie

Boa noite.  Eu fui assinar o Spotify Premium 3 meses por R$1,99 e por erro do site ele me cobrou duas vezes com dois e-mails diferentes porque troquei no momento do erro. Tentei cancelar um mas...

user-removed

Not applicable

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution When ppl listen to my collab playlist, the name doesnt show up in my friends feed

SO I have a collab playlist that all my friends and I share. When I go on spotify and look at my friends feed, and I know my friends are listening to the playlist, the name does not show up, just the name of the song that is playing. The actual name ...

Newbie

 SO I have a collab playlist that all my friends and I share. When I go on spotify and look at my friends feed, and I know my friends are listening to the playlist, the name does not show up, ju...

prettygirly0412

Newbie

3846 Views

2 replies

2 likes

  • 3846 Views
  • 2 replies
  • 2 likes

Won't work with a Canadian credit card

I have a TD Canada Trust Visa card, but when I try to use it, Spotify says that they are not in that country. What is the problem here?

Casual Listener

I have a TD Canada Trust Visa card, but when I try to use it, Spotify says that they are not in that country. What is the problem here?

MarcWurf

Newbie

1307 Views

4 replies

0 likes

Premium
Subscription
  • 1307 Views
  • 4 replies
  • 0 likes

del plan familiar a premium

Acabe de registrarme a premium, como bi el plan familiar (para utilizarlo con la familia) me anote, pero como ellos no querian, lo cambie a premium de nuevo, la pregunta es: sigue la promoción de 3 meses si me pase de familiar a premium?Today i regis...

Casual Listener

Acabe de registrarme a premium, como bi el plan familiar (para utilizarlo con la familia) me anote, pero como ellos no querian, lo cambie a premium de nuevo, la pregunta es: sigue la promoción de 3 m...

Bittencourt

Spotify Star

382 Views

3 replies

0 likes

Account
Premium
Subscription
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify recognising me as someone else on my iPhone

My friend recently purchased an iPhone 7 and she has spotify but not the premium account. She has an activation code to enable premium (its part of a mobile plan she signed up which provides you free premium upgrade). So every time she enters the cod...

Newbie

My friend recently purchased an iPhone 7 and she has spotify but not the premium account. She has an activation code to enable premium (its part of a mobile plan she signed up which provides you free...

FabianS_Bogota

Roadie

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes