Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352379 Views
  • 901 replies
  • 105 likes
  • Account
  • 352379 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152311 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152311 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88339 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88339 Views
  • 68 replies
  • 10 likes

Solved!! Same address but different network?

PlanPremiumCountryUK My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a member of my family plan without it being flagged as potentially a differ...

  • Regular
  •   Plan Premium Country UK   My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a...
  • Maxim
  • Spotify Star
  • 135 Views
  • 5 replies
  • 0 likes
  • Account
  • 135 Views
  • 5 replies
  • 0 likes

I can't apply my gift card to my account.

PlanPremiumCountryUKDeviceiMacOperating SystemMac OSCatalina My Question or IssueWhen trying to apply my new gift card amount to my premium account I get the following message "You can't apply this Premium code to your account.This is likely because ...

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System Mac OSCatalina   My Question or Issue When trying to apply my new gift card amount to my premium account I get the following messag...
  • Maxim
  • Spotify Star
  • 129 Views
  • 2 replies
  • 0 likes
  • Premium
  • 129 Views
  • 2 replies
  • 0 likes

Free spotify ad running with my account and email

I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I shut down the ad.

  • Visitor
  • I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I sh...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Can‘t find the Button in my Profile to Accept the Price increase for my premium Account.

PlanPremiumCountryGermanyDevice(iPhone 10Operating System(iOS My Question or Issuespotify just announced a Price increase for the premium Account Form 14,99€ to 17,99€ effective January 2024. Spotify Now is asking Users to accept this By pushing a Bu...

  • Visitor
  • Plan Premium Country Germany Device (iPhone 10 Operating System (iOS    My Question or Issue spotify just announced a Price increase for the premium Account Form 14,99€ to 17,99€ ...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes

How do I change credit card payment?

I want to change credit card for payment. My credit card was hack

  • Visitor
  • I want to change credit card for payment. My credit card was hack
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Apparently I have a free account but I am paying £10.99 monthly. Why?

When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.

  • Visitor
  • When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.
  • Zach-chan
  • Regular
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution how the streams count for a song in different languages?

I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC?Will the streams of both versions (English and Spanish) be merged together?cuz as far as i know the same song in d...

  • Newbie
  •   I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC? Will the streams of both versions (English and Spanis...
  • iamred
  • Newbie
  • 713 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 713 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login via Google or reset password with my e-mail

PlanFreeCountryUkraineDevice(PC, laptop)Operating System(Windows 10) My Question or IssueSince around ~15th of September I cannot login, reset or login via my google account. Reset mail with link doesn't just go through. I've tried at least a dozen o...

  • Casual Listener
  • Plan Free Country Ukraine Device (PC, laptop) Operating System (Windows 10)   My Question or Issue Since around ~15th of September I cannot login, reset or login via my google account....
  • Lyubka
  • Moderator
  • 395 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 395 Views
  • 6 replies
  • 1 likes

Login

I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do?PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating ...

  • Visitor
  • I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do? Plan Premium Country   D...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Login
  • 96 Views
  • 1 replies
  • 0 likes

Cant get any profile details to appear when selecting "View Profile" ?

after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search? Have confirmed account name/user as and PW as D...

  • Visitor
  • after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I use Family Plan with friends?

PlanPretend do be FamilyCountryPortugal My Question or IssueI wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share the same account for 6 guys. Is it possible?

  • Casual Listener
  •   Plan Pretend do be Family Country Portugal   My Question or Issue I wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share th...
  • Maxim
  • Spotify Star
  • 27488 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 27488 Views
  • 11 replies
  • 0 likes

Superuser Contribution Recomendación de musica

Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione . Además de cambiarte el modo aleatorio cuando se ...

  • Visitor
  • Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione...
  • OscarDC
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many devices can I run Spotify on with my premium individual account?

How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time?

  • Visitor
  • How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time? 
  • OscarDC
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Link artist profiles

I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these profiles?

  • Newbie
  • I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these pro...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • Other
  • 62 Views
  • 1 replies
  • 0 likes

How can I delete my old artist account?

I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band

  • Visitor
  • I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

spotify’s risk control is terrible

Hi everyone, I have some questions to share with you.I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premium users do not have this restriction. However, when ...

  • Newbie
  • Hi everyone, I have some questions to share with you. I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premi...
  • 63 Views
  • 0 replies
  • 0 likes
  • Account
  • 63 Views
  • 0 replies
  • 0 likes

Unable to login using phone number, says check your number despite the number being correct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Login
  • 167 Views
  • 1 replies
  • 0 likes

how do I redeem my egift card?

Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.

  • Casual Listener
  • Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

  • Casual Listener
  • I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes