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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84767 Views

9 replies

2 likes

Account
Login
  • 84767 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661748 Views

13 replies

4 likes

Account
  • 661748 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743805 Views

18 replies

29 likes

  • 743805 Views
  • 18 replies
  • 29 likes

Spotify

سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم.ایمیل اصلی‌م اینه:**bleep**یه ایمیل دیگه هم دارم:**bleep**میشه کمکم کنید تا بفهمم پلی‌لیست‌هام توی کدوم حس...

Visitor

 سلام. چند روز پیش گوشیم خاموش شد و بعدش که وارد اسپاتیفای شدم، همه پلی‌لیست‌ها و لایبراری‌م پاک شده بود. فکر می‌کنم وارد یه اکانت دیگه شده باشم. ایمیل اصلی‌م اینه:**bleep** یه ایمیل دیگه هم د...

Jose_M

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

How long does Spotify premium take to be in effect after payment?

I updated my payment information but I’m still receiving advertisements. When does Spotify premium take affect after updating information for my payments?

Visitor

I updated my payment information but I’m still receiving advertisements. When does Spotify premium take affect after updating information for my payments?

Billy-J

Spotify Star

1532 Views

1 replies

0 likes

  • 1532 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify abroad for 14 days need update even thought im not in abroad

PlanFreeCountryPhilippines DevicePoco f6 Operating SystemAndroid 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.

Casual Listener

Plan Free Country Philippines    Device Poco f6  Operating System Android 14   Issue I got forced logged out and I can't sign in because of the 14 days abroad thing ev...

kaellyn1

Visitor

31303 Views

52 replies

8 likes

Account
Free
Login
  • 31303 Views
  • 52 replies
  • 8 likes

Trying to buy premium, talked to at least 10 support staff and no one helps

I am trying for at least 2 months to buy premium, talked to more than 10 staff from support, and no one helped me. Sent me a mail where they said "Our Payments team has looked into this, and we’re not able to accept that payment method at this time. ...

Visitor

I am trying for at least 2 months to buy premium, talked to more than 10 staff from support, and no one helped me. Sent me a mail where they said "Our Payments team has looked into this, and we’re no...

Bittencourt

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Trying to change another accounts email

Hi, I am writing this from my girlfriends account. I currently have Premium on an account with a deactivated email. I am trying to change it to my current email but when I put it in it says that there is another account with that email. Yet I disable...

Visitor

Hi, I am writing this from my girlfriends account. I currently have Premium on an account with a deactivated email. I am trying to change it to my current email but when I put it in it says that ther...

Anyk17

Spotify Star

315 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my phone

I lost my other phone and have been having hard time logging in under that particular username. Anyone help me with this, thanks!

Visitor

I lost my other phone and have been having hard time logging in under that particular username.  Anyone help me with this,  thanks!

Susan_GP

Moderator

394 Views

1 replies

0 likes

Account
  • 394 Views
  • 1 replies
  • 0 likes

Perdí mi correo con el que me hice la cuenta

Perdí el acceso a mi correo con el cual me hice la cuenta de spotify, ahora necesito actualizar mi nuevo correo para poder acceder a la app

Visitor

Perdí el acceso a mi correo con el cual me hice la cuenta de spotify, ahora necesito actualizar mi nuevo correo para poder acceder a la app

Jose_M

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

How do I cancel when I’ve lost access to my email account .

I had it linked to an old email account I no longer have access to. How do I cancel the account and the subscription? Is there a Spotify team I can contact directly to sort this for me?

Visitor

I had it linked to an old email account I no longer have access to. How do I cancel the account and the subscription? Is there a Spotify team I can contact directly to sort this for me?

Jose_M

Spotify Star

6393 Views

4 replies

0 likes

  • 6393 Views
  • 4 replies
  • 0 likes

Spotify tells me to try another credit card!

PlanFree -> FamilyCountryTurkey DeviceWindows, Iphone 15 proOperating SystemIOS My Question or IssueWhen I try to enter my credit card information, it doesn't allow me to pay I already contacted my bank and they didn't decline anything.

Visitor

Plan Free -> Family Country Turkey   Device Windows, Iphone 15 pro Operating System IOS   My Question or Issue When I try to enter my credit card information, it doesn't allow...

Billy-J

Spotify Star

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

account details not working

PlanPremiumCountryAustraliaDeviceiPhone X, iPad 9th gen, Desktop, LaptopMy Question or IssueOn my other account that has the premium, i’ve been trying to log in. it’s saying my email and password are incorrect. when i try request to change password i...

Casual Listener

Plan Premium Country Australia Device iPhone X, iPad 9th gen, Desktop, Laptop My Question or Issue On my other account that has the premium, i’ve been trying to log in. it’s saying my email an...

Billy-J

Spotify Star

406 Views

3 replies

0 likes

Account
Login
  • 406 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can I only do adult verification with one number per account?

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid 14 My Question or IssueI wonder if I can change my phone number that I used for my last adult verification next time I need to verify. Can I even change it? If I can, when

Regular

Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android 14   My Question or Issue I wonder if I can change my phone number that I used for my last ...

Yordan

Moderator

650 Views

1 replies

0 likes

Account
  • 650 Views
  • 1 replies
  • 0 likes

Country change won’t save

Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, including linking the card issued in my new country of re...

Visitor

Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, includ...

Maxim

Spotify Star

309 Views

1 replies

0 likes

Premium
Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overstappen naar Duo EN betalen

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand betaald heb. Dan betaal ik dus twee keer?

Newbie

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand beta...

Joan

Moderator

362 Views

1 replies

0 likes

Other
  • 362 Views
  • 1 replies
  • 0 likes

Account Login Issue

PlanFree/PremiumCountry USA DeviceMacBook and iPhone My Question or IssueI tried logging in and was told there is not account with my email address so I tried to create an account and got a message that said the email address is already linked to an ...

Visitor

Plan Free/Premium Country USA   Device MacBook and iPhone   My Question or Issue I tried logging in and was told there is not account with my email address so I tried to create an a...

Billy-J

Spotify Star

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Cambiar nombre de usuario

Mi usuario solo es números y letras me gustaría personalizarlo

Visitor

Mi usuario solo es números y letras me gustaría personalizarlo

Jose_M

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Why, despite I am a premium user I cannot listen to uploaded music?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jose_M

Spotify Star

332 Views

1 replies

0 likes

Account
  • 332 Views
  • 1 replies
  • 0 likes

I got a new phone and now my info isn’t logging into my premium account

I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.

Visitor

I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.

osornios

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

I wanna change the current email to another email

I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email

Visitor

I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email

osornios

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes