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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4286 Views
  • 0 replies
  • 9 likes
  • Security
  • 4286 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463053 Views
  • 974 replies
  • 110 likes
  • Account
  • 463053 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204918 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204918 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112801 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112801 Views
  • 72 replies
  • 12 likes

The edit profile will not allow me to change the incorrect country that I

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

  • Visitor
  • I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why don't I have AI DJ yet?

I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, logging out/in, looking through the Playback settings...

  • Newbie
  • I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, ...
  • Mai_infix
  • Casual Listener
  • 4593 Views
  • 15 replies
  • 1 likes
  • 4593 Views
  • 15 replies
  • 1 likes

Cannot access my account, chat support is useless and disconnects

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any as...

  • Regular
  • Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless ...
  • Dave201001
  • Casual Listener
  • 432 Views
  • 5 replies
  • 0 likes
  • 432 Views
  • 5 replies
  • 0 likes

change plan manager

PlanPremium FamilyCountryUSDeviceiphone 14Operating SystemioS My Question or IssueI am no longer needing Spotify but my son would like to continue using it and paying for it. I am the plan manager, and I have changed from a family plan to a single pl...

  • Visitor
  • Plan Premium Family Country US Device iphone 14 Operating System ioS   My Question or Issue I am no longer needing Spotify but my son would like to continue using it and paying for it....
  • maureenlavannier
  • Visitor
  • 366 Views
  • 2 replies
  • 0 likes
  • Account
  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on Cellular Data on Android

PlanFreeCountryIndiaDeviceMotorola X4Operating SystemAndroid 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it ...

  • Visitor
  •   Plan Free Country India Device Motorola X4 Operating System Android 9 Pie   My Question or Issue   Since almost a month now, whenever I use my Spotify on Cellular Data, I...
  • Oscar301
  • Casual Listener
  • 13969 Views
  • 30 replies
  • 3 likes
  • Account
    Free
  • 13969 Views
  • 30 replies
  • 3 likes

If I delete account, which one cannot be used again, username or display na

During the account deletion process, there is a message that states 'username cannot be used again'.I assumed that 'username' refers to the string provided by Spotify.However, the account deletion process displays my display name as the username.This...

  • Visitor
  • During the account deletion process, there is a message that states 'username cannot be used again'. I assumed that 'username' refers to the string provided by Spotify. However, the account deletio...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

How do I switch to a family member in my account?

My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switch to her account with all her saved library/songs, OR...

  • Visitor
  • My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switc...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

(Amazon Echo) Spotify music alarms won't work anymore

Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a certain song on Spotify but when morning comes I g...

  • Casual Listener
  • Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a...
  • Amberd1970
  • Visitor
  • 4972 Views
  • 7 replies
  • 3 likes
  • Account
    Other
  • 4972 Views
  • 7 replies
  • 3 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

  • Casual Listener
  • Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
  • Not applicable
  • 1483 Views
  • 8 replies
  • 0 likes
  • Account
  • 1483 Views
  • 8 replies
  • 0 likes

my email address but another person's profile information

PlanPremium My Question or IssueI just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and picture. But playlists are mine. but creator of those playlists als...

  • Visitor
  • Plan Premium   My Question or Issue I just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and pic...
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Podcast Episodes Missing

We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing-podcast-episodes-on-Spotify/idi-p/6429909 which says it...

  • Casual Listener
  • We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 276 Views
  • 1 replies
  • 0 likes

I cannot change my location on Spotify, therefore cannot use it. Please hel

I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to do to fix it. Who do I speak to?

  • Visitor
  • I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to ...
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium aldığım hesabi bulamiyorum

Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yardımcı olursaniz sevinirim

  • Visitor
  • Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yar...
  • Dessi
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Strange payment appears in my bank account

PlanStudent PremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found my 2 payments appear in my paypal and another bank account every mont...

  • Visitor
  • Plan Student Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change user when using premium duo

Hi, as the name of the post says, how do I change user when using premium duo?My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating my own playlists)Thank you

  • Casual Listener
  • Hi, as the name of the post says, how do I change user when using premium duo? My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating m...
  • Dessi
  • Moderator
  • 9243 Views
  • 6 replies
  • 0 likes
  • Duo
    Premium
  • 9243 Views
  • 6 replies
  • 0 likes

Superuser Contribution My husband tried to add me to his Duo account, how to update address?

My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do this?

  • Visitor
  • My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do t...
  • Dessi
  • Moderator
  • 207 Views
  • 4 replies
  • 0 likes
  • 207 Views
  • 4 replies
  • 0 likes

Why I can’t get premium individual ? Just duo,family or other plans ?

I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ? To have my current plan and change payment method

  • Visitor
  • I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

I can't log in.

I can't authorize third-party software to transfer my song lists from other music software.

  • Visitor
  • I can't authorize third-party software to transfer my song lists from other music software.
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have lost access to my Spotify account

PlanPremiumCountryUkraineDevice(iPhone XS, Samsung phone, 2 PCs)Operating System(iOS last, Windows 10,etc.) My Question or IssueI have lost access to my Spotify account. One day I was logged out of all my devices, and I could no longer log into my ac...

  • Casual Listener
  • Plan Premium Country Ukraine Device (iPhone XS, Samsung phone, 2 PCs) Operating System (iOS last, Windows 10,etc.)   My Question or Issue I have lost access to my Spotify account. One ...
  • Bukkakekatie
  • Visitor
  • 1298 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1298 Views
  • 8 replies
  • 0 likes

Superuser Contribution Logout from TV using mobile or pc

PlanPremiumCountryIndia My Question or IssueI logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my pc (which subsequently did log me out of my mobile app). The page f...

  • Visitor
  • Plan Premium Country India   My Question or Issue I logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my...
  • dancerallie
  • Newbie
  • 12224 Views
  • 5 replies
  • 4 likes
  • Account
  • 12224 Views
  • 5 replies
  • 4 likes