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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292866 Views

529 replies

34 likes

Account
Free
  • 292866 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13720 Views

6 replies

11 likes

Security
  • 13720 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541672 Views

990 replies

115 likes

Account
  • 541672 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Perdí mi correo con el que me hice la cuenta

Perdí el acceso a mi correo con el cual me hice la cuenta de spotify, ahora necesito actualizar mi nuevo correo para poder acceder a la app

Visitor

Perdí el acceso a mi correo con el cual me hice la cuenta de spotify, ahora necesito actualizar mi nuevo correo para poder acceder a la app

Jose_M

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I only do adult verification with one number per account?

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid 14 My Question or IssueI wonder if I can change my phone number that I used for my last adult verification next time I need to verify. Can I even change it? If I can, when

Regular

Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android 14   My Question or Issue I wonder if I can change my phone number that I used for my last ...

Yordan

Moderator

494 Views

1 replies

0 likes

Account
  • 494 Views
  • 1 replies
  • 0 likes

Spotify tells me to try another credit card!

PlanFree -> FamilyCountryTurkey DeviceWindows, Iphone 15 proOperating SystemIOS My Question or IssueWhen I try to enter my credit card information, it doesn't allow me to pay I already contacted my bank and they didn't decline anything.

Visitor

Plan Free -> Family Country Turkey   Device Windows, Iphone 15 pro Operating System IOS   My Question or Issue When I try to enter my credit card information, it doesn't allow...

Billy-J

Spotify Star

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

Ads in Premium during podcasts

PlanPremium individual CountryUKDeviceiPhone 14 ProOperating SystemiOS 18.3.1 My Question or IssueI’m getting ads in my podcasts - definitely signed in to my premium account and have tried logging in and out numerous times. This usually fixes it brie...

Casual Listener

  Plan Premium individual  Country UK Device iPhone 14 Pro Operating System iOS 18.3.1   My Question or Issue I’m getting ads in my podcasts - definitely signed in to my pre...

e37210

Casual Listener

433 Views

4 replies

0 likes

Premium
  • 433 Views
  • 4 replies
  • 0 likes

Superuser Contribution Trying to login with a university mail which is not exist now

Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It's still logged in my phone but now i don't now how ...

Newbie

Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It'...

Fahad055

Visitor

413 Views

2 replies

0 likes

Account
Login
Premium
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overstappen naar Duo EN betalen

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand betaald heb. Dan betaal ik dus twee keer?

Newbie

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand beta...

Joan

Moderator

300 Views

1 replies

0 likes

Other
  • 300 Views
  • 1 replies
  • 0 likes

Country change won’t save

Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, including linking the card issued in my new country of re...

Visitor

Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, includ...

Maxim

Spotify Star

257 Views

1 replies

0 likes

Premium
Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnect Alexa

PlanPremiumCountry DE DeviceAlexa My Question or IssueI have connected "Alexa" with my accout to hear playlists at a friends home/device.Now I am not living any more in that house where THAT Alexa lives.removed the Device in my accountchanged PW of m...

Regular

Plan Premium Country DE   Device Alexa     My Question or Issue I have connected "Alexa" with my accout to hear playlists at a friends home/device. Now I am not living any mo...

Not applicable

2640 Views

3 replies

0 likes

Account
  • 2640 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sou premium e continuo com propagandas

Olá! Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução. Consigo ouvir offline, passar músicas e todas as demais funções normalmente.Os outros membros do mesmo pacote (premium family) não têm o mesmo problema. ...

Casual Listener

Olá!   Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução.  Consigo ouvir offline, passar músicas e todas as demais funções normalmente. Os outro...

Jose65252525

Newbie

6374 Views

4 replies

1 likes

Premium
  • 6374 Views
  • 4 replies
  • 1 likes

Account holder has died

My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person?PlanPremium, family CountryU.K. Device(iPhone Operating System My Question or IssueI have received a notifica...

Visitor

My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person? Plan Premium, family  Country U.K.  Device...

offy2005

Newbie

2243 Views

4 replies

0 likes

  • 2243 Views
  • 4 replies
  • 0 likes

Account Login Issue

PlanFree/PremiumCountry USA DeviceMacBook and iPhone My Question or IssueI tried logging in and was told there is not account with my email address so I tried to create an account and got a message that said the email address is already linked to an ...

Visitor

Plan Free/Premium Country USA   Device MacBook and iPhone   My Question or Issue I tried logging in and was told there is not account with my email address so I tried to create an a...

Billy-J

Spotify Star

238 Views

1 replies

0 likes

Account
  • 238 Views
  • 1 replies
  • 0 likes

Why, despite I am a premium user I cannot listen to uploaded music?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jose_M

Spotify Star

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

Cambiar nombre de usuario

Mi usuario solo es números y letras me gustaría personalizarlo

Visitor

Mi usuario solo es números y letras me gustaría personalizarlo

Jose_M

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same ad...

velmuvelho

Visitor

3521 Views

11 replies

5 likes

Account
Free
  • 3521 Views
  • 11 replies
  • 5 likes

I wanna change the current email to another email

I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email

Visitor

I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email

osornios

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

I got a new phone and now my info isn’t logging into my premium account

I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.

Visitor

I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.

osornios

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T FIND WHICH ACCOUNT I'M PAYING PREMIUM FOR

Hi! I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year. Still, we checked each of our email accounts and nobody is using her card in order to pay it. On th...

Casual Listener

Hi!  I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year.  Still, we checked each of our emai...

Elena

Moderator

6825 Views

5 replies

0 likes

Account
  • 6825 Views
  • 5 replies
  • 0 likes

I can't access my premium family account

I have a subscription to the premium family plan and I access my account via email, and the last time I accessed the settings I changed the email. Now I'm trying to access an account with the new email and it says that the account is on the free plan...

Newbie

I have a subscription to the premium family plan and I access my account via email, and the last time I accessed the settings I changed the email. Now I'm trying to access an account with the new ema...

Billy-J

Spotify Star

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes