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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396613 Views
  • 944 replies
  • 107 likes
  • Account
  • 396613 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170588 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170588 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98859 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98859 Views
  • 68 replies
  • 10 likes

Money

I had a free trial on Ps4 and now they charged me 9.99 how can I get my money back and cancel premium

  • Visitor
  • I had a free trial on Ps4 and now they charged me 9.99 how can I get my money back and cancel premium
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Premium account to Family account

Hello!First, sorry for my bad englishSecond, i wan't try the promotion of premium account a $9 on 3 months, can i try first this promotion then buy the premium family account??

  • Newbie
  • Hello! First, sorry for my bad english Second, i wan't try the promotion of premium account a $9 on 3 months, can i try first this promotion then buy the premium family account??
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Payment page issiue

I have a Vodafone subscription code, i want the opening payment page but the page can't loading

  • Newbie
  • I have a Vodafone subscription code, i want the opening payment page but the page can't loading
  • 95 Views
  • 0 replies
  • 0 likes
  • Premium
  • 95 Views
  • 0 replies
  • 0 likes

New moochers keep using my premium account and facebook wont let me change password!!!

I'm a premium user.My account is being used by moochers, how, I have no idea.Everytime I try to change my password it says I have to change it on facebook.When I change my password on my facebook, it still remains the same on Spotify.When I "Sign Out...

  • Casual Listener
  • I'm a premium user. My account is being used by moochers, how, I have no idea. Everytime I try to change my password it says I have to change it on facebook. When I change my password on my f...
  • 118 Views
  • 0 replies
  • 0 likes
  • Security
  • 118 Views
  • 0 replies
  • 0 likes

Trying to pay premium but it doesn't let me

I've been trying to pay premium but it says that it's some kind of problem with my card or my bank. I´ve tried 3 diferent debit and credit cards and I really dont think thats the problem.

  • Casual Listener
  • I've been trying to pay premium but it says that it's some kind of problem with my card or my bank. I´ve tried 3 diferent debit and credit cards and I really dont think thats the problem. 
  • Bittencourt
  • Spotify Star
  • 368 Views
  • 7 replies
  • 1 likes
  • Premium
  • 368 Views
  • 7 replies
  • 1 likes

Uppdaterat kort

Hejsan.Sist ni skulle dra premium betalningen från mitt kort så misslyckades det,Jag har nu uppdaterat mitt nya madtercard eftersom drt gamla gått sönder.Vill bara kolla så det inte kommer dras 2 premium betalningar i fortsättningen.Eftersom jag fick...

  • Newbie
  • Hejsan. Sist ni skulle dra premium betalningen från mitt kort så misslyckades det, Jag har nu uppdaterat mitt nya madtercard eftersom drt gamla gått sönder. Vill bara kolla så det inte kommer dras...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Problemen met account

Hi, Een paar maanden geleden heb ik ooit een keer een Spotify account aangemaakt via Facebook. Ik heb er niet veel mee gedaan, maar bij beide wel hetzelfde emailadress gebruikt. Vandaag logde ik weer in om een 'Family abbonement' te accepteren. Toen ...

  • Newbie
  • Hi,   Een paar maanden geleden heb ik ooit een keer een Spotify account aangemaakt via Facebook. Ik heb er niet veel mee gedaan, maar bij beide wel hetzelfde emailadress gebruikt.   Van...
  • 453 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 453 Views
  • 0 replies
  • 0 likes

Cant Purchase Spotify Premium

Im not able to purchase spotify premium. The following things happen:-I log onto my account via safari.-I click on purchase Premium-It prompts me to do a 30 day trial although ive already done one.-I click on the 30 day trial anyway and it asks me to...

  • Casual Listener
  • Im not able to purchase spotify premium. The following things happen: -I log onto my account via safari. -I click on purchase Premium -It prompts me to do a 30 day trial although ive already don...
  • KatesHere
  • Community Legend
  • 559 Views
  • 7 replies
  • 0 likes
  • 559 Views
  • 7 replies
  • 0 likes

3 months for $ 0.99 - PaySafeCard

If i buy premium subscriptions by paysafecard, get i promotions in the form of 3 months for $ 0.99 ? It works only for credit cards ?

  • Newbie
  • If i buy premium subscriptions by paysafecard, get i promotions in the form of 3 months for $ 0.99 ? It works only for credit cards ?
  • Nico
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 496 Views
  • 1 replies
  • 0 likes

My songs and playlists deleted by spotify

I didn't log in to my account for like a month and when I logged back in all my playlists were gone. All saved playlists gone, saved music in your music section is gone - why? Please help?

  • Casual Listener
  • I didn't log in to my account for like a month and when I logged back in all my playlists were gone.    All saved playlists gone, saved music in your music section is gone - why?  P...
  • KatesHere
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Other
  • 226 Views
  • 3 replies
  • 0 likes

I lost my premium subscription when it should last a year

I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my account I just lost my premium subscription.

  • Newbie
  • I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my ac...
  • RodrigoPalma
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Android
  • 243 Views
  • 1 replies
  • 0 likes

Account not completely linked to FaceBook

Hello,I made my Spotify account with my Facebook account about 6 months ago. So those two are linked with eachother. When I logged in today the following things were wrong:- I got a really weird username '21jgegglv......' and no profilepic on Spotify...

  • Newbie
  • Hello, I made my Spotify account with my Facebook account about 6 months ago. So those two are linked with eachother. When I logged in today the following things were wrong: - I got a really weird ...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

New Computer

Just started using new computer, and while Spotify on my phone still has me a Premium member and has my songs, my computer has me a "Spotify Free" member, and does not have any of my songs. I have the same email address and password on both. How can ...

  • Visitor
  • Just started using new computer, and while Spotify on my phone still has me a Premium member and has my songs, my computer has me a "Spotify Free" member, and does not have any of my songs.  I h...
  • Nico
  • Community Legend
  • 161 Views
  • 3 replies
  • 0 likes
  • 161 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Suscripcion

buen dia yo tenia mi suscripcion de plan family y hoy por alguna razon que no conozco me aparecia impago le di que pagar con la tarjeta tomo el pago pero solo individual esto NO lo quiero. cobren porfavor la diferencia a plan familiar y que sea como ...

  • Newbie
  • buen dia yo tenia mi suscripcion de plan family y hoy por alguna razon que no conozco me aparecia impago le di que pagar con la tarjeta tomo el pago pero solo individual esto NO lo quiero. cobren por...
  • RodrigoPalma
  • Roadie
  • 460 Views
  • 6 replies
  • 0 likes
  • 460 Views
  • 6 replies
  • 0 likes

Is there a way to see if family members are actually using our family plan?

I have a family plan and want to remove any of my kids who aren't actually using the service. Is there a way to tell whether an account is actively used?

  • Casual Listener
  • I have a family plan and want to remove any of my kids who aren't actually using the service. Is there a way to tell whether an account is actively used?
  • tlgreg
  • Casual Listener
  • 4465 Views
  • 2 replies
  • 3 likes
  • Account
    Other
    Premium
  • 4465 Views
  • 2 replies
  • 3 likes

Spotify through Rogers

I have set up the Spotify benefit through my Rogers cellular account and it says it is activated. This was done several months ago, including the cancellation of my account, and the reactivation through the Rogers website - as instructed. Rogers is s...

  • Newbie
  • I have set up the Spotify benefit through my Rogers cellular account and it says it is activated.  This was done several months ago, including the cancellation of my account, and the reactivatio...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Solved!! I cancelled my premium trial before the $9.99 charge, but still charged?

I recently found out that spotify has a US student discount as well as a family plan, and I was testing out the $0.99 trial, so I cancelled it on October 31, because it expired on November 1st and I didn't want to keep that plan. But when I check my ...

  • Newbie
  • I recently found out that spotify has a US student discount as well as a family plan, and I was testing out the $0.99 trial, so I cancelled it on October 31, because it expired on November 1st and I ...
  • MrEscobar
  • Newbie
  • 415 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 415 Views
  • 3 replies
  • 1 likes

Charged for no reason

I'm trying to contact the app since i've been charged a monthly fee after cancelling my subscription. When you click contact spotify there is no actual way to contact you guys. So i'm hoping someone can contact me for a refund since i specifically ca...

  • Casual Listener
  • I'm trying to contact the app since i've been charged a monthly fee after cancelling my subscription. When you click contact spotify there is no actual way to contact you guys. So i'm hoping someone ...
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

cannot login

cannot login i haven an account but can not logincannot login with facebook eitherit say there is a problem try laterit say i dont have an accountbut i do have an account how can i fix this? greetzpeter

  • Visitor
  • cannot login   i haven an account but can not login cannot login with facebook either it say there is a problem try later it say i dont have an account but i do have an account   ho...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes