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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286923 Views

529 replies

34 likes

Account
Free
  • 286923 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13611 Views

6 replies

11 likes

Security
  • 13611 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540049 Views

990 replies

114 likes

Account
  • 540049 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129583 Views

74 replies

12 likes

Account
Login
Premium
  • 129583 Views
  • 74 replies
  • 12 likes

Problems with login and payments

Salve .. ho dimenticato le mie credenziali per accedere al mio account premium di Spotify .. come faccio ad annullare l'abbonamento oppure a ripristinare il mio account ? L'unica informazione dalla quale potrei accedere è il numero della carta con cu...

Newbie

Salve .. ho dimenticato le mie credenziali per accedere al mio account premium di Spotify .. come faccio ad annullare l'abbonamento oppure a ripristinare il mio account ? L'unica informazione dalla q...

149 Views

0 replies

0 likes

  • 149 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family, Accepted with the wrong account

Hello, I have two spotify accounts for some reason and accidentally accepted to be on a family plan with the wrong account (this one) and I do not have any of my music on this account. How can I get the other account on the family plan and remove thi...

Newbie

Hello,   I have two spotify accounts for some reason and accidentally accepted to be on a family plan with the wrong account (this one) and I do not have any of my music on this account. How c...

Myghemz22

Casual Listener

423 Views

2 replies

0 likes

  • 423 Views
  • 2 replies
  • 0 likes

Premium account cannot play certain songs.

I am currently on Premium. Am I supposed to be able to access all the songs that appear on spotify? Because there are some songs I cannot listen to, and it is kinda frustrating.

Regular

I am currently on Premium. Am I supposed to be able to access all the songs that appear on spotify? Because there are some songs I cannot listen to, and it is kinda frustrating.

steveman1118

Regular

374 Views

3 replies

0 likes

  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with getting Spotify premium

Hello, I have tried to get premium several Times but It says that I have wrong card number or so, and I have tried with different Cards, what should I do?

Newbie

Hello, I have tried to get premium several Times but It says that I have wrong card number or so, and I have tried with different Cards, what should I do?

MonicaM_Bogota

Roadie

188 Views

1 replies

0 likes

Premium
  • 188 Views
  • 1 replies
  • 0 likes

I forget home adress the spotify family account

I forget home adress the spotify family account from where ı can learn of the home adress which ı use at the spotify family account

Newbie

I forget home adress the spotify family account from where ı can learn of the home adress which ı use at the spotify family account

damdgm

Newbie

387 Views

1 replies

1 likes

  • 387 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo entrar a spotify premium

Pague mi cuenta de spotify premium con iTunes y no me deja entrar más que spotify gratis

Newbie

Pague mi cuenta de spotify premium con iTunes y no me deja entrar más que spotify gratis

MonicaM_Bogota

Roadie

1119 Views

1 replies

0 likes

  • 1119 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entras a mi cuenta premium

Hola qué tal? Yo tengo una cuenta premium, me robaron la tarjeta y la tuve que cancelar y sacarla de vuelta. La quiero ingresar y no me deja. Que tengo que hacer?

Newbie

Hola qué tal? Yo tengo una cuenta premium, me robaron la tarjeta y la tuve que cancelar y sacarla de vuelta. La quiero ingresar y no me deja. Que tengo que hacer?

MonicaM_Bogota

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema suscripción Premium

Hola, tengo problema con la suscrpipción Premium, pues contaba con cuenta Premium y hace unos días me indicó que el banco tiene problemas para el pago. Al intentar suscribirme nuevamente me da el siguiente mensaje: Vaya, parece que tu proveedor de pa...

Newbie

Hola, tengo problema con la suscrpipción Premium, pues contaba con cuenta Premium y hace unos días me indicó que el banco tiene problemas para el pago.   Al intentar suscribirme nuevamente me ...

MonicaM_Bogota

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar usuario cuenta premium

Hola!Acabo de hacerme la cuenta premium pero sin querer la he realizado con un usuario que tenía de hace tiempo pero que no es el que uso ahora, ya que desde hace tiempo que uso el usuario que se crea desde el Facebook.Habría alguna manera de cambiar...

Newbie

Hola! Acabo de hacerme la cuenta premium pero sin querer la he realizado con un usuario que tenía de hace tiempo pero que no es el que uso ahora, ya que desde hace tiempo que uso el usuario que se...

MonicaM_Bogota

Roadie

1651 Views

1 replies

0 likes

  • 1651 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se me ha aplicado la promoción (Spain)

Hola!Me han cobrado 9,99€ por 3 meses cuando la promoción era de 1,99€ por ese periodo inicial. Me podéis comentar como puedo gestionar la devolución?Gracias!Alex.

Newbie

Hola! Me han cobrado 9,99€ por 3 meses cuando la promoción era de 1,99€ por ese periodo inicial.  Me podéis comentar como puedo gestionar la devolución? Gracias! Alex.    

MonicaM_Bogota

Roadie

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Premium went to wrong account

I paid for premium using my usual Spotify account. Yet on the digital receipt, it gave my premium to a different account, when I never logged into that account. Now I've paid for an account to have premium that I don't use, and I never logged in to t...

Newbie

I paid for premium using my usual Spotify account. Yet on the digital receipt, it gave my premium to a different account, when I never logged into that account. Now I've paid for an account to have p...

musiccornercv

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Premium Subscription -- Sign Up Issue

Hi - I'm trying to switch my Spotify plan from Free to Premium and would like to take advantage of the $0.99/month for three months promotion, but when I reach the payment page, the deal disappears (see screenshots below). I've never had a Premium ac...

Casual Listener

Hi - I'm trying to switch my Spotify plan from Free to Premium and would like to take advantage of the $0.99/month for three months promotion, but when I reach the payment page, the deal disappears (...

Maxim

Spotify Star

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Subscription

I have a debit MasterCard and can't seem to use it for spotify premium, can I use it and if so how? I went to the subscription page and typed in all the information as if it was a credit card because that's the only and closest option that I have but...

Regular

I have a debit MasterCard and can't seem to use it for spotify premium, can I use it and if so how? I went to the subscription page and typed in all the information as if it was a credit card because...

Bittencourt

Spotify Star

514 Views

14 replies

0 likes

Premium
Subscription
  • 514 Views
  • 14 replies
  • 0 likes

Had to update payment info and everything on my account was lost

I had the family plan subscription for $14.99. I recently had a new credit card issued to me so the old one linked to Spotify was no longer active. Upon updating my payment info, ALL of my family's e-mail addresses were deleted and now I have to comp...

Newbie

I had the family plan subscription for $14.99.  I recently had a new credit card issued to me so the old one linked to Spotify was no longer active.  Upon updating my payment info, ALL of m...

107 Views

0 replies

0 likes

Account
Login
Subscription
  • 107 Views
  • 0 replies
  • 0 likes

Solved!! hello@news.spotifymail.com FAKE?

Hey Folks, is "hello@news.spotifymail.com" a legit, genuine and safe email adress from spotify? Thanks

Visitor

Hey Folks, is "hello@news.spotifymail.com" a legit, genuine and safe email adress from spotify? Thanks 🙂

drsimpson

Newbie

6442 Views

3 replies

0 likes

  • 6442 Views
  • 3 replies
  • 0 likes

Oops -- Signed up for the wrong payment plan.

So I went to purchase Spotify Premium today. I wanted to do the 0.99 for three months, cancel after three months, then sign up for the 4.99 Student Discount. I accidentally purchased the Student Discount instead though. So has the 4.99 already been p...

Newbie

So I went to purchase Spotify Premium today. I wanted to do the 0.99 for three months, cancel after three months, then sign up for the 4.99 Student Discount.    I accidentally purchased t...

Emilykt24

Newbie

300 Views

2 replies

0 likes

Premium
Subscription
  • 300 Views
  • 2 replies
  • 0 likes

Superuser Contribution Want teen on Premium to become one of my Family members without losing playlists

Hi, I have a teen on Premium and I, the adult, am on Free. I want to become the Administrator on Family and pay with a new credit card. How do I make sure the teen's playlists get transferred over but also make sure the old credit card is not used an...

Casual Listener

Hi, I have a teen on Premium and I, the adult, am on Free. I want to become the Administrator on Family and pay with a new credit card. How do I make sure the teen's playlists get transferred over bu...

hikingshoes

Casual Listener

195 Views

2 replies

0 likes

  • 195 Views
  • 2 replies
  • 0 likes

Premium account and playlists disappeared

Hi,Two problems - I have been out of signal for a week and unsurprisingly the app asked me to log in. I tried to do so but i now seem to have a free account and my premium account has disappeared!Second problem is I have used Spotify for a long time ...

Casual Listener

Hi, Two problems - I have been out of signal for a week and unsurprisingly the app asked me to log in. I tried to do so but i now seem to have a free account and my premium account has disappeared...

Woody8

Casual Listener

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
  • 0 likes