Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4510 Views
  • 0 replies
  • 9 likes
  • Security
  • 4510 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464170 Views
  • 975 replies
  • 110 likes
  • Account
  • 464170 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205319 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205319 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113026 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113026 Views
  • 72 replies
  • 12 likes

Pay through sprint and want to upgrade to family

I have premium and my sprint accountis billed every month how do i upgrade to family

  • Newbie
  • I have premium and my sprint accountis billed every month how do i upgrade to family
  • user-removed
  • Not applicable
  • 1962 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1962 Views
  • 3 replies
  • 0 likes

Unable to get Premium offer

I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer." Someone in my family has used the same credit car...

  • Newbie
  • I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer....
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

Family premium

Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.

  • Newbie
  • Can I pay in full for a 6 month family subscription as a gift? I don't want to have to pay monthly.
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

help

Hi there, people. I have a question. What if I've put in more credits into my spotify account and I just subscribe for a month.Where can I see the balance of my credit that left in my account? Any idea? Please comment below and help me thanks.

  • Casual Listener
  • Hi there, people. I have a question.   What if I've put in more credits into my spotify account and I just subscribe for a month. Where can I see the balance of my credit that left in my acco...
  • Jacob
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Invalid code for country

A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid for my country. Is there any way I can enable this...

  • Casual Listener
  • A good friend of mine from Saipan sent me 3 months of Spotify Premium as a Christmas gift, I'm from the Philippines and when I tried to redeem the code, it said that the code I've entered isn't valid...
  • lancetirol
  • Casual Listener
  • 6943 Views
  • 2 replies
  • 0 likes
  • 6943 Views
  • 2 replies
  • 0 likes

Superuser Contribution notificacion regalo spotiffy

He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar al destinatario si le ha llegado o no. Cómo puedo s...

  • Newbie
  • He realizado la compra de una tarjeta de regalo hace un par de horas y no he recibido ningun correo de confirmación ni s eme ha realizado el pago por la cuenta. Como es un regalo no quiero preguntar ...
  • -Perla27
  • Newbie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

HiI am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen. I have tried it on my iphone, my mac and I cannot go any further. I...

  • Newbie
  • Hi I am trying to upgrade from a free trial to a premium for family account, I get to the page where it will ask me to enter my payment details but all I am getting is a blank screen.  I have t...
  • KatesHere
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! New Premium member, not getting premium benefits

I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country. I'm flying to Texas tonight and driving back to Portland and would like to access the Premium service I signed up for before the ...

  • Newbie
  • I just signed up for Premium and was wanting to give the service a test drive for a drive I'm making across the country.  I'm flying to Texas tonight and driving back to Portland and would like ...
  • kerryb1988
  • Newbie
  • 2641 Views
  • 66 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2641 Views
  • 66 replies
  • 0 likes

How do I cancel Spotify Premium 99ct/3months now that I've gotten Spotify Family?

I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon.If I want to cancel this subscription it only says that S...

  • Newbie
  • I got Spotify Premium for 99ct for 3 months a while ago but now my mum got Spotify Family for us all and I would like to cancel Spotify Premium because I would have to pay 10 bucks/months soon. If I...
  • KatesHere
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Canceling my premium sub 3 month for 0.99$

If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?

  • Newbie
  • If i cancel my 3 month for 0.99$ premium subscription before due date, will my account still be premium in the remaining days?
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Pague 9.99 por 3 meses pero no me dieron los meses

Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?

  • Newbie
  • Buenas tardes, disculpa pague 9.99 por 3 meses y no me hicieron valido los 3 meses solo algunos días y me hicieron el cargo quisiera saber que hago o que procede?
  • Bittencourt
  • Spotify Star
  • 589 Views
  • 4 replies
  • 0 likes
  • 589 Views
  • 4 replies
  • 0 likes

Can't add a family member, says something about 12 months

I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps saying this: "You can't join this Premium for Fami...

  • Roadie
  • I pay my family account every month. Sometimes I don't get to pay the current month so cancel it. I started it again but now when I send my family member the link and the enters our address, it keeps...
  • rondamalam888
  • Casual Listener
  • 795 Views
  • 2 replies
  • 1 likes
  • 795 Views
  • 2 replies
  • 1 likes

Can't get access to Spotify Student rate because it says I'm already verified

I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my status as a student, it claims that I have already bee...

  • Newbie
  • I have two spotify accounts, one from a couple of years ago that is on an older email I don't use anymore, and the newer one is my university-given e-mail address. Whenever I attempt to verify my sta...
  • Jacob
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Rogers/Spotify Premium Problem!?

I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a free Premium Spotify Membership for 24 months. My boy...

  • Newbie
  • I was with spotify for a few months, I had oreviously had a premium membership, i logged in with facebook, and never had problems with my account. Unitl I updated my Rogers Account, they gave me a fr...
  • Maxim
  • Spotify Star
  • 1023 Views
  • 4 replies
  • 0 likes
  • 1023 Views
  • 4 replies
  • 0 likes

Cancelled my Subscription but was still renewed the next month.

I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.

  • Casual Listener
  • I had Cancelled my Subscription but it was still renewed this month, and i go to my account in spotify only to find that the sub was still there, yet i know for a fact that i had cancelled it.
  • Jacob
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

How to enter verification code from globe (service provider)

Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms message. Now i cant find any option on where to input th...

  • Regular
  • Hi! Im supposed to have premium spotify in my phone plan globe. So i registered it online and in turn it gave me a verification to upgrade from free to premium. Verification given by way of sms messa...
  • Molara77
  • Newbie
  • 9014 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 9014 Views
  • 4 replies
  • 0 likes

Spotify premium aanbieding voor 3 maanden geld voor 1 maand

Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt.Graag zou ik dit willen oplossen!

  • Casual Listener
  • Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt. Graag zou ik dit willen oplossen!     
  • MDijkers
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

I have a problem with payment

Hi guys... My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. But now i take warning from spotify to my premium membership will...

  • Casual Listener
  • Hi guys...   My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. &nbs...
  • cugurel
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

I bought a subscription but it says I've already got it but I haven't.

I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn't be charged ALTHOUGH I WAS CHARGED. I didn't know...

  • Newbie
  • I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn...
  • chloeread
  • Newbie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes