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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398202 Views
  • 947 replies
  • 107 likes
  • Account
  • 398202 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171360 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171360 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99070 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99070 Views
  • 68 replies
  • 10 likes

Bought Spotify Premium

Last month I bought Spotify Premium for three months, there was this offer... S/.2.99 per month, or so, but now I'm not suscribed. Why?El mes pasado compré Spotify Premium por tres meses, estaba esta oferta... S/.2.99 por mes, o parecido, pero ya no ...

  • Casual Listener
  • Last month I bought Spotify Premium for three months, there was this offer... S/.2.99 per month, or so, but now I'm not suscribed. Why? El mes pasado compré Spotify Premium por tres meses, estaba ...
  • 8danielle
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

How change to my user name and profile picture from Facebook?

My wife´s user name on Facebook and her profile picture is seen on my Spotify account? How do I change it to me? A friend of hers made the connection a couple of years ago and I don´t know how to switch back to me

  • Newbie
  • My wife´s user name on Facebook and her profile picture is seen on my Spotify account? How do I change it to me? A friend of hers made the connection a couple of years ago and I don´t know how to swi...
  • n_chegini
  • Regular
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Notifications not sent to email

I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is registered to an email. I have all the notification b...

  • Casual Listener
  • I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is re...
  • MartinStoichkov
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobro de mas en la suscripción

Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argentina)

  • Newbie
  • Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argen...
  • JuanSebastian
  • Roadie
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Superuser Contribution PREMIUM

hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo el cobro y no tengo el premium, ya me paso 2 veces c...

  • Newbie
  • hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo e...
  • JuanSebastian
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Unauthorized Family Upgrade

Hey, I received an email this morning stating that I had joined the Spotify family plan, though I was asleep at the time. I switched it back to standard premium, but should I be worried? This seems kind of shady.

  • Casual Listener
  • Hey, I received an email this morning stating that I had joined the Spotify family plan, though I was asleep at the time. I switched it back to standard premium, but should I be worried? This se...
  • Bittencourt
  • Spotify Star
  • 331 Views
  • 3 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 331 Views
  • 3 replies
  • 0 likes

Superuser Contribution No longer a student?

I'm no longer a college student so my bill went from 4.99 to 9.99, however I need to change the credit card on my account and whenever I try it makes me verify my college which I can't do because I don't have one. I don't know why it's doing that any...

  • Newbie
  • I'm no longer a college student so my bill went from 4.99 to 9.99, however I need to change the credit card on my account and whenever I try it makes me verify my college which I can't do because I d...
  • JuanSebastian
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

La promoción de 0.99$ también aplica para el plan familiar?

  • Newbie
  • La promoción de 0.99$ también aplica para el plan familiar?
  • JuanSebastian
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution ********************@hotmail.com

Hola buenas noches, esta tarde adquiri spotify premium, yo siempre use la suscripción gratis, y ahora nose como habilitar premium ya que pague y cuando entro a spotify, me dice que tengo aún la suscripción gratis! Necesito ayuda

  • Newbie
  • Hola buenas noches, esta tarde adquiri spotify premium, yo siempre use la suscripción gratis, y ahora nose como habilitar premium ya que pague y cuando entro a spotify, me dice que tengo aún la suscr...
  • JuanSebastian
  • Roadie
  • 3334 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 3334 Views
  • 1 replies
  • 0 likes

Payment

I've found contacting spotify really difficult. I have just tried to upgrade to my Spotify Premium account after a month's break. I keep getting a message that says 'you've reached the limit on active subscriptions per mobile number for Spotify.' I d...

  • Newbie
  • I've found contacting spotify really difficult. I have just tried to upgrade to my Spotify Premium account after a month's break. I keep getting a message that says 'you've reached the limit on activ...
  • Bittencourt
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Fraud

I wanted to get the 9.00 pesos promotion for 3 months. So when I click the option the app said I had to get a "free trial week" I got it because I had no other choice. Now that I want to get the promotion I can't because I already used a "promotion".

  • Newbie
  • I wanted to get the 9.00 pesos promotion for 3 months. So when I click the option the app said I had to get a "free trial week" I got it because I had no other choice. Now that I want to get the prom...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Spotify premium error

I accidentally paid for premium and wanted to know if there was any way i could cancel it without being charged

  • Newbie
  • I accidentally paid for premium and wanted to know if there was any way i could cancel it without being charged
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 2 replies
  • 0 likes
  • Premium
  • 157 Views
  • 2 replies
  • 0 likes

App reset to free

My app recently reset, and it set me back to Free when I've already paid for this months Premium subscription. I don't want to pay for this month twice.. Any suggestions?

  • Newbie
  • My app recently reset, and it set me back to Free when I've already paid for this months Premium subscription. I don't want to pay for this month twice.. Any suggestions?
  • KatesHere
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify conected to PSN but don't know which?

Hey Community, i have a problem to connect my spotify account to my PSN account, because it is already connected to one but i don't know which one? Is it possible to get the email of the connected PSN account or something like that? Thanks.

  • Newbie
  • Hey Community,   i have a problem to connect my spotify account to my PSN account, because it is already connected to one but i don't know which one?   Is it possible to get the email o...
  • JuanSebastian
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a familiar y pago

Hola, qué tal? Quiero cambiar mi cuenta a familiar y tengo una duda sobre los pagos. Ya he realizado mi pago mensual de mi cuenta premium, la cual se carga a principio de mes. ¿Si mudara a familiar me vuelve a cargar el total del costo de esta modali...

  • Newbie
  • Hola, qué tal?   Quiero cambiar mi cuenta a familiar y tengo una duda sobre los pagos.  Ya he realizado mi pago mensual de mi cuenta premium, la cual se carga a principio de mes.  ...
  • JuanSebastian
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Complete list of Albums of an Artist can't Access

I can't access the complete list of albums of an Artist (La Vela Puerca) while a friend of mine can and we both have Spotify Premium. Can anyone helpe me? Thanks.

  • Newbie
  • I can't access the complete list of albums of an Artist (La Vela Puerca) while a friend of mine can and we both have Spotify Premium. Can anyone helpe me? Thanks.
  • JuanSebastian
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium
  • 123 Views
  • 1 replies
  • 0 likes

Most of my songs are gone..

Woke up one morning and went from 2,000 songs to like 100 or so.... I didnt delete my cache either.

  • Newbie
  • Woke up one morning and went from 2,000 songs to like 100 or so.... I didnt delete my cache either.
  • MartinStoichkov
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution i lost all my downloads

Hi!i lost all my downloads on my account (premium)... does anyone have an idea of what happened and how to reciver all my music?i still see all my music playlists and albums but they do not have any longer the green icon and i can not listen to them ...

  • Newbie
  • Hi! i lost all my downloads on my account (premium)... does anyone have an idea of what happened and how to reciver all my music? i still see all my music playlists and albums but they do not have ...
  • JuanSebastian
  • Roadie
  • 226 Views
  • 1 replies
  • 2 likes
  • 226 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family Plan Issue - Can't sign up family

Hello. I signed up for the family plan and are unable to get anyone on the plan. Successful Steps...- I sent the invite- invites received- link worked and promo code populated- added family member added their info PROBLEM...- After the name / address...

  • Newbie
  • Hello. I signed up for the family plan and are unable to get anyone on the plan.   Successful Steps... - I sent the invite - invites received - link worked and promo code populated - added...
  • JuanSebastian
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes