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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159112 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159112 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10741 Views
  • 3 replies
  • 10 likes
  • Security
  • 10741 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509017 Views
  • 985 replies
  • 112 likes
  • Account
  • 509017 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124805 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124805 Views
  • 74 replies
  • 12 likes

Ouvrir meme compte sur 2 appareils

BonjourSi je prends un compte premiumEst ce que de chez moi sur le même réseau wifi je peux ouvrir le compte sur 2 appareils en même temps ?Merci

  • Casual Listener
  • Bonjour Si je prends un compte premium Est ce que de chez moi sur le même réseau wifi je peux ouvrir le compte sur 2 appareils en même temps ? Merci
  • 313 Views
  • 0 replies
  • 0 likes
  • Premium
  • 313 Views
  • 0 replies
  • 0 likes

Spark NZ Spotify Subscription Problems

Hi I seem to have 2 accounts (one linked to an email address and one linked to my facebook account) but Spark New Zealand is paying for the account linked to the email address which i dont use and I'm still getting charged by Spotify for the account ...

  • Casual Listener
  • Hi   I seem to have 2 accounts (one linked to an email address and one linked to my facebook account) but Spark New Zealand is paying for the account linked to the email address which i dont u...
  • bexamania
  • Casual Listener
  • 462 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 462 Views
  • 3 replies
  • 0 likes

Solved!! Premium Subscription failed, but still charged to my account.

I subscribed to spotify premium (3 months for PHP49) on December 21, 2016. My account was not upgraded, (yep, I checked all my accounts) and it gave me an error; something like 'you are already subscribed to a similar package or trial' so I figured I...

  • Casual Listener
  • I subscribed to spotify premium (3 months for PHP49) on December 21, 2016. My account was not upgraded, (yep, I checked all my accounts) and it gave me an error; something like 'you are already subsc...
  • KyleWantsPizza
  • Casual Listener
  • 476 Views
  • 4 replies
  • 0 likes
  • 476 Views
  • 4 replies
  • 0 likes

Why I can't get holiday offer?

There is a new holiday offer- 3 months for 0.99€ and when I try to get it, Spotify tells me, that I am not allowed to get this offer. Is it only for new customers? If so, is there any offers for customers, who already have a premium account?

  • Newbie
  • There is a new holiday offer- 3 months for 0.99€ and when I try to get it, Spotify tells me, that I am not allowed to get this offer. Is it only for new customers? If so, is there any offers for cust...
  • Jacob
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Forgot the password and email address

I forgot my password and do not know the email address.What can I do??

  • Newbie
  • I forgot my password and do not know the email address. What can I do??
  • Jacob
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Login
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account's Management

Hi! I created my own premium account at the beginning of 2016, joining the welcome offer (0,99 € for the first three months) and going on 'til today without seeing any payment request. During this year, I enjoyed all the advanteges of premium (no ads...

  • Newbie
  • Hi! I created my own premium account at the beginning of 2016, joining the welcome offer (0,99 € for the first three months) and going on 'til today without seeing any payment request. During this ye...
  • Jacob
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! unconnected to facebook

Hi! Can I delete a spotify account?

  • Casual Listener
  • Hi! Can I delete a spotify account?
  • user-removed
  • Not applicable
  • 105406 Views
  • 162 replies
  • 3 likes
  • 105406 Views
  • 162 replies
  • 3 likes

Solved!! Add support for Google ChromeCast

I am being charged for two accounts because I have more than one Facebook account. I only want one Spotify Premium account and be charged just for that one. I cancelled my subscription to Spotify Premium because I could not delete one of my Facebook ...

  • Newbie
  • I am being charged for two accounts because I have more than one Facebook account. I only want one Spotify Premium account and be charged just for that one. I cancelled my subscription to Spotify Pre...
  • Shaun_Yap
  • Gig Goer
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Disabled account

I have another Spotify account that has been disabled and would like to re-enable it. How can I achieve this?

  • Newbie
  • I have another Spotify account that has been disabled and would like to re-enable it. How can I achieve this?
  • Shaun_Yap
  • Gig Goer
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Cancelar suscripción / Cancel subscription

Español/Spanish.Buenos días/tardes/noches.Como lo menciona el título de mi tema, deseo hacer la cancelación de una cuenta, pero mi problema es el siguiente:Mi vieja cuenta de Spotify estaba vinculada con una cuenta de Facebook, sin embargo, esta cuen...

  • Newbie
  • Español/Spanish. Buenos días/tardes/noches. Como lo menciona el título de mi tema, deseo hacer la cancelación de una cuenta, pero mi problema es el siguiente: Mi vieja cuenta de Spotify esta...
  • Jacob
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

My Year In Music 2016

I am reading so many different answers here on the forums, and I just want a final answer. I have been a Spotify Premium user for almost 5 years, and was very much looking forward to see My Year In Music 2016. Turns out that my email notifications wa...

  • Casual Listener
  • I am reading so many different answers here on the forums, and I just want a final answer. I have been a Spotify Premium user for almost 5 years, and was very much looking forward to see My Year In M...
  • Moysmomoyaya
  • Newbie
  • 10498 Views
  • 14 replies
  • 5 likes
  • Account
  • 10498 Views
  • 14 replies
  • 5 likes

Solved!! Spotify shuffle issue...

HiI am new to Spotify, just started using it two weeks back.. now it's giving me an pop-up for upgrading it to premium which I don't want to...Is there any way to avoid this and listen the songs for free... Earlier my apps which I used were free to u...

  • Casual Listener
  • Hi I am new to Spotify, just started using it two weeks back.. now it's giving me an pop-up for upgrading it to premium which I don't want to...Is there any way to avoid this and listen the songs fo...
  • Jazz09
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Plan Familiar Premium

Hola, estoy queriendo empezar a pagar el plan familiar de spotify, pero mi hermana y yo no vivimos en la misma casa, pero sí en el mismo país. Quisiera saber si podríamos utilizar este servicio. Sería Spotify Argentina. Gracias Hi, I want to know if ...

  • Newbie
  • Hola, estoy queriendo empezar a pagar el plan familiar de spotify, pero mi hermana y yo no vivimos en la misma casa, pero sí en el mismo país. Quisiera saber si podríamos utilizar este servicio. Serí...
  • lsofiabn
  • Newbie
  • 929 Views
  • 3 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
  • 929 Views
  • 3 replies
  • 2 likes

Family account with college student, possible or not?

I do not understand. If I subscribe for a premium family account, do i read correctly that my student in college cannot use the account? because it says everyone must reside at the same address?

  • Casual Listener
  • I do not understand. If I subscribe for a premium family account, do i read correctly that my student in college cannot use the account? because it says everyone must reside at the same address? &nb...
  • Torbjorndn
  • Newbie
  • 369 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! What happens after the 3 month Premium trial?

I signed up to 3 months of premium for $1. At the end of that time will it then ask if I want to continue my subscription before it charges me, or will it go the exploitative, unethical route and keep me subscribed and charge me for another month, de...

  • Casual Listener
  • I signed up to 3 months of premium for $1.   At the end of that time will it then ask if I want to continue my subscription before it charges me, or will it go the exploitative, unethical rout...
  • BruceSpotify
  • Casual Listener
  • 2461 Views
  • 2 replies
  • 0 likes
  • 2461 Views
  • 2 replies
  • 0 likes

Solved!! Cannot redeem a code won in a contest

A couple of weeks ago I won a 3 months premium code in a contest. When I try to redeem it, I receive this message: "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that...

  • Casual Listener
  • A couple of weeks ago I won a 3 months premium code in a contest. When I try to redeem it, I receive this message:    "Unfortunately you can't apply this Premium code on your account. T...
  • bkn_design
  • Newbie
  • 1022 Views
  • 4 replies
  • 0 likes
  • Free
    Premium
  • 1022 Views
  • 4 replies
  • 0 likes

Canceling my premium

Hi,I signed up for premium with the $0.99 deal for three months but how do I cancel it so that when my three months are up I go back to my free account.

  • Newbie
  • Hi, I signed up for premium with the $0.99 deal for three months but how do I cancel it so that when my three months are up I go back to my free account.
  • NightChaos
  • Newbie
  • 190 Views
  • 2 replies
  • 0 likes
  • 190 Views
  • 2 replies
  • 0 likes

Reverting to free account

I tried to upgrade via the 3 months for $0.99 and thought I had, but today I received notice my trial membership had ended and I was switched back to basic free account. I tried signing up again but it said I had already used the promotion now and co...

  • Visitor
  • I tried to upgrade via the 3 months for $0.99 and thought I had, but today I received notice my trial membership had ended and I was switched back to basic free account. I tried signing up again but ...
  • Izzati
  • Newbie
  • 193 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 2 replies
  • 0 likes

porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium?

porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium?perdi todas as músicas que havia já baixado, incluindo minha playlist!!! Porque isso? Fiquei sem condição de acessar o spotify offline durante toda minha viagem!! Qu...

  • Newbie
  • porque precisei cadastrar novamente no spotify se já sou cadastrada na conta premium? perdi todas as músicas que havia já baixado, incluindo minha playlist!!! Porque isso? Fiquei sem condição de ace...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Password

My password for spotify does not work and the email i used for my acoount i no longer have access to.

  • Visitor
  • My password for spotify does not work and the email i used for my acoount i no longer have access to.
  • Quepa
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Login
  • 165 Views
  • 1 replies
  • 0 likes