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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88444 Views

9 replies

2 likes

Account
Login
  • 88444 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

747400 Views

13 replies

4 likes

Account
  • 747400 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757150 Views

18 replies

29 likes

  • 757150 Views
  • 18 replies
  • 29 likes

Premium

I just purchased Spotify premium for 3 months , and I was under the impression that this would be 99p , however I have been charged 9.99 help !!!

Casual Listener

I just purchased Spotify premium for 3 months , and I was under the impression that this would be 99p , however I have been charged 9.99 help !!!

Maxim

Spotify Star

374 Views

7 replies

0 likes

Premium
  • 374 Views
  • 7 replies
  • 0 likes

E-mail not associated with Account

I just subscribed for Family Premium and invited my daughter and wife. My daughters invite went through but my wifes did not. I tried to do a password reset using her e-mail address and I get the message e-mail not associated with her account. The e-...

Newbie

I just subscribed for Family Premium and invited my daughter and wife.  My daughters invite went through but my wifes did not.   I tried to do a password reset using her e-mail address an...

crematedman

Community Legend

328 Views

1 replies

0 likes

Account
  • 328 Views
  • 1 replies
  • 0 likes

your contact form isnt a contact form if it doesnt give me a darn contact form

ive spent the last half hour attempting to start a contact form and all it does is direct me to different questions but never gives me a contact form. **bleep**

Visitor

ive spent the last half hour attempting to start a contact form and all it does is direct me to different questions but never gives me a contact form. **bleep**

Maxim

Spotify Star

543 Views

5 replies

0 likes

  • 543 Views
  • 5 replies
  • 0 likes

Paid for student discount but I am not eligible

I am a highschool student and I paid for the student discount but after paying I was asked to confirm my college but I am still in highschool. I did not know that it was only for college students and now I do not know how to cancel and get my refund ...

Newbie

I am a highschool student and I paid for the student discount but after paying I was asked to confirm my college but I am still in highschool. I did not know that it was only for college students and...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Charged but not receiving premium

I have just signed up to Spotify and taken the offer of 3 months for 99p. I was charged the 99p via Paypal but still only on a free account! I have tried a clean install and all that but it is still saying free.

Casual Listener

I have just signed up to Spotify and taken the offer of 3 months for 99p. I was charged the 99p via Paypal but still only on a free account! I have tried a clean install and all that but it is still ...

Maxim

Spotify Star

264 Views

3 replies

0 likes

Account
Premium
  • 264 Views
  • 3 replies
  • 0 likes

I was charged for being premium and I am still userfree

Ayer pague $0.99 por 3 meses premium, me los cobraron 2 veces y aun no me activan el premium, al pagar me salia un mensaje "que la tarjeta de credito fue usada hace poco", pues pague otra cuenta con ella Yesterday I paid $ 0.99 for 3 months premium, ...

Casual Listener

Ayer pague $0.99 por 3 meses premium, me los cobraron 2 veces y aun no me activan el premium, al pagar me salia un mensaje "que la tarjeta de credito fue usada hace poco", pues pague otra cuenta con ...

Maxim

Spotify Star

427 Views

7 replies

0 likes

Subscription
  • 427 Views
  • 7 replies
  • 0 likes

Solved!! change username

A friend of mine linked his facebook to my spotify account that was open in my computer. Now His name and profile photo appears in my account. How can I solve it? I have not (and don't want to) facebook account

Casual Listener

A friend of mine linked his facebook to my spotify account that was open in my computer. Now His name and profile photo appears in my account. How can I solve it? I have not (and don't want to) faceb...

lodiviu

Casual Listener

518 Views

4 replies

0 likes

  • 518 Views
  • 4 replies
  • 0 likes

Account Statistics / Information

Hello. I want to this account. Help.

Visitor

Hello. I want to this account. Help.

Maxim

Spotify Star

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! 99 Cents to Family Plan

Hello,I just purchased the 3 months of spotify for $0.99 offer but then noticed there was a family plan avaiable. I looked around to find out if I switched to the family plan would it affect the 3 months promotion. The best I could find was the FAQ p...

Casual Listener

Hello, I just purchased the 3 months of spotify for $0.99 offer but then noticed there was a family plan avaiable. I looked around to find out if I switched to the family plan would it affect the 3 ...

trigani

Casual Listener

2522 Views

5 replies

0 likes

  • 2522 Views
  • 5 replies
  • 0 likes

Subscribed promo package but not getting premium

Hi, I subscribed the promo package with the same credit card, but it seems that I paid without getting the premium account for the second account Can someone help? Or contact the spotify management? Thank you very much

Newbie

Hi, I subscribed the promo package with the same credit card, but it seems that I paid without getting the premium account for the second account   Can someone help? Or contact the spotify&nbs...

Maxim

Spotify Star

171 Views

1 replies

0 likes

Premium
  • 171 Views
  • 1 replies
  • 0 likes

Changing account registered with facebook to a new one.

Alright so, long time ago i created my spotify account with my facebook, but nowdays i realize how toxic facebook is ,and i really wanna deactivate it,. but i cant cuz i'll be unable to log in spotify . So, could i maybe register a new account and ha...

Visitor

Alright so, long time ago i created my spotify account with my facebook, but nowdays i realize how toxic facebook is ,and i really wanna deactivate it,. but i cant cuz i'll be unable to log in spotif...

crematedman

Community Legend

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Account freezed! But I payed!

Hello!My Premium Account has been freezed because I made the payment too late.Now I've payed the bill and the extra costs for my delay. Some days have past now and my account still is freezed. It says that I have to refresh my payment method and when...

Casual Listener

Hello! My Premium Account has been freezed because I made the payment too late. Now I've payed the bill and the extra costs for my delay. Some days have past now and my account still is freeze...

onuriko

Casual Listener

255 Views

2 replies

0 likes

Account
Other
Premium
  • 255 Views
  • 2 replies
  • 0 likes

Cant link accounts on PS3- Error message "Account Linking not supported in this country or region"

I am trying to login to Spotify on my PS3 but its not able to link the accounts. The error message - "Account Linking not supported in this country or region" keeps popping up. I have tried everything, from logging in using username and passwords and...

Newbie

I am trying to login to Spotify on my PS3 but its not able to link the accounts. The error message - "Account Linking not supported in this country or region" keeps popping up. I have tried ever...

Maxim

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Spotify premium

My husband started a Spotify premium account for our family. I was on a premium account on my own, but I cancelled it to join. My premium membership ran out and now when I go to join the family, it won't let me. I'd like to join soon just so I can st...

Casual Listener

My husband started a Spotify premium account for our family. I was on a premium account on my own, but I cancelled it to join. My premium membership ran out and now when I go to join the family, it w...

Maxim

Spotify Star

285 Views

3 replies

0 likes

Account
Security
  • 285 Views
  • 3 replies
  • 0 likes

Gift Card Credit Card Processor Doesn't Work

I am trying to buy a gift card for a family member for Christmas and I cannot get past the payment page because it says due to a credit card error.. but I have used the credit card and tried multiple that all work just fine everywhere else. Spotify, ...

Casual Listener

I am trying to buy a gift card for a family member for Christmas and I cannot get past the payment page because it says due to a credit card error.. but I have used the credit card and tried multiple...

tjcubs8900

Casual Listener

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Spotify Takes Money And Refunds It Back

thats the problem im struggling with for around 3 days.when i try to buy spotify premium, it takes the money and sends me back to the payment section.After a few minutes, it refunds my money back with no premium subscription Any help ?(i've tried 3 t...

Newbie

thats the problem im struggling with for around 3 days.when i try to buy spotify premium, it takes the money and sends me back to the payment section.After a few minutes, it refunds my money back wit...

crematedman

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

Hello. How is my change account name? Thank you.

Visitor

Hello. How is my change account name? Thank you.

RodrigoPalma

Roadie

290 Views

2 replies

0 likes

  • 290 Views
  • 2 replies
  • 0 likes

Mad

I canceled my account three months ago and you have taken payments out for the last three months and I don't understand why. I request you refund my money for the last three months and you do it today or I will be contacting my lawyer.

Newbie

I canceled my account three months ago and you have taken payments out for the last three months and I don't understand why. I request you refund my money for the last three months and you do it toda...

crematedman

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Premium is not working

I have bought the 3 months premium for 99p. The payment has gone through and when I log into the website online it shows that I have premium. However when I open the app and log in with the same account it just shows up that I have the free subscript...

Casual Listener

I have bought the 3 months premium for 99p. The payment has gone through and when I log into the website online it shows that I have premium. However when I open the app and log in with the same acco...

Bittencourt

Spotify Star

342 Views

4 replies

0 likes

  • 342 Views
  • 4 replies
  • 0 likes

Overcharged Student Account

My student account charges $5.37 per month. However, for the months of October and November I was charged $10.75. My account does not renew until 12/22/2016. How do I request my refund?

Newbie

My student account charges $5.37 per month. However, for the months of October and November I was charged $10.75. My account does not renew until 12/22/2016. How do I request my refund? 

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes