Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80380 Views

9 replies

2 likes

Account
Login
  • 80380 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653770 Views

13 replies

4 likes

Account
  • 653770 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734184 Views

18 replies

29 likes

  • 734184 Views
  • 18 replies
  • 29 likes

All saved songs and playlist disappeared after merging account

I realized that I was using a different account after upgraded to premium with one account; therefore, I merged two accounts to one (Spotify userid and facebook login). Now all my saved songs and play lists are gone. Can someone please help? Thank yo...

Newbie

I realized that I was using a different account after upgraded to premium with one account; therefore, I merged two accounts to one (Spotify userid and facebook login). Now all my saved songs an...

maxsnet

Newbie

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Student discount not on

I signed up with my student discount and all of a sudden I'm being charged the full amount

Newbie

I signed up with my student discount and all of a sudden I'm being charged the full amount

LordRollin

Community Legend

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Premium

Just got charged 12.99 for premium but spotify is advertising a "gift" of 3 months of spotify for 99 cents what's up with that

Newbie

Just got charged 12.99 for premium but spotify is advertising a "gift" of 3 months of spotify for 99 cents what's up with that

Maxim

Spotify Star

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

My son use my same debit card to migrate premium, but doesn't work

We (my son and me) try to use my debit card to migrate his account to premium with $0.99. The charge was done, but he received a message that he used the promo, and isn't right, he never have used that promo, it was the first time. How can we fix thi...

Newbie

We (my son and me) try to use my debit card to migrate his account to premium with $0.99. The charge was done, but he received a message that he used the promo, and isn't right, he never have used th...

Maxim

Spotify Star

177 Views

1 replies

0 likes

Subscription
  • 177 Views
  • 1 replies
  • 0 likes

My premium account becomes a free account.

Hello! I pay a premium acount on november 10th, and on recent days I just realised that my acount becomes as a free user. I have the recibe with the correct data (user and email, and this is the sale data that appears on my Spotify Android app and on...

Newbie

Hello! I pay a premium acount on november 10th, and on recent days I just realised that my acount becomes as a free user. I have the recibe with the correct data (user and email, and this is the sale...

crematedman

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Being charged but don't have access

I am being charged for Spotify Premium but don't have access. How do I fix this issue?

Newbie

I am being charged for Spotify Premium but don't have access. How do I fix this issue?

Dreadlord

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Gift Cards Spotify Premium

Hello! Does the recipient email address asked needs to be the account that is linked to Spotify? Or it is just any email that will be receiving the gift card code? Thank you!

Newbie

Hello!   Does the recipient email address asked needs to be the account that is linked to Spotify? Or it is just any email that will be receiving the gift card code? Thank you!

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution assinatura

Não é possível mudar a forma de pagamento, não há problemas com meu cartão de crédito, o Spotify não aceita a forma de pagamento e culpa o cartão por isso. Mas todos os cartões estão errados? Não! Imaginei que cancelando a assinatura é fazendo novame...

Newbie

Não é possível mudar a forma de pagamento, não há problemas com meu cartão de crédito, o Spotify não aceita a forma de pagamento e culpa o cartão por isso. Mas todos os cartões estão errados? Não! Im...

amantoniolno

Newbie

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution 3 MESES POR 9 PESOS

SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VALIDA LA PROMOCION, ES QUE NO CUENTO CON NINGUN OTRA...

Newbie

SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VA...

RodrigoPalma

Roadie

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

3-months subscription for $0.99

So, I just buy 3-months subscription (I think) But i first start my 7 days trial, and the same day I buy Spotify premium for 0.99$, when i see my account, the account said 'Your subscription will automatically renew on 12/2/16 and you'll be charged $...

Newbie

So, I just buy 3-months subscription (I think) But i first start my 7 days trial, and the same day I buy Spotify premium for 0.99$, when i see my account, the account said   'Your subscri...

Nico

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Premium for volunteer organizations

Is there a way to get premium free for a non profit volunteer fire department?

Newbie

Is there a way to get premium free for a non profit volunteer fire department?

Nico

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobrança indevida

Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.

Newbie

Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.

RodrigoPalma

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Spotify premium isn't activated

So.. my friend bought me an Spotify premium, and it still has not activated yet.. We've been waiting since 4pm i guess.. soo can somebody help me with that thanks alot - Dzundy

Casual Listener

So.. my friend bought me an Spotify premium, and it still has not activated yet.. We've been waiting since 4pm i guess.. soo can somebody help me with that thanks alot        &nb...

Dzundy77

Casual Listener

373 Views

2 replies

0 likes

Premium
  • 373 Views
  • 2 replies
  • 0 likes

Solved!! Had 7 days trial. Paid for the 3 Month trial, cancelling the subscription minutes later.

It says my premium will end today (the day which the 7day trial will end). So, did I lose the 3 month deal I just paid?

Casual Listener

It says my premium will end today (the day which the 7day trial will end). So, did I lose the 3 month deal I just paid?

Marcelogabrels

Casual Listener

479 Views

4 replies

0 likes

  • 479 Views
  • 4 replies
  • 0 likes

How can I cancel a payment on an account that doesn't exist?

My mother has been getting charged $9.99 by Spotify every month since March. After noticing it on her bank statement, she called her bank but they won't cancel the payment for her. My mother does not currently have, nor has she ever had a Spotify acc...

Casual Listener

My mother has been getting charged $9.99 by Spotify every month since March. After noticing it on her bank statement, she called her bank but they won't cancel the payment for her. My mother does not...

10401

Casual Listener

303 Views

2 replies

0 likes

  • 303 Views
  • 2 replies
  • 0 likes

Downgrade spotify premium

Suddenly, my account has downgraded from premium to free. Can you explain the reason?

Newbie

Suddenly, my account has downgraded from premium to free. Can you explain the reason?

crematedman

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

$12.99

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for?

Newbie

Hi, I am being charged $12.99 on my credit card yet when I log on to my phone or computer it says upgrade to premium? What am I being charged for? 

kmtl91

Newbie

366 Views

2 replies

0 likes

Account
  • 366 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium not working

My Spotify Premium was canceled but I just paid for it and now it's not saying that I have premium

Casual Listener

My Spotify Premium was canceled but I just paid for it and now it's not saying that I have premium

Bittencourt

Spotify Star

540 Views

5 replies

0 likes

  • 540 Views
  • 5 replies
  • 0 likes

Adding a person to my new premium family plan

I subscribed from a premium family plan yesterday. I went back today to add my family members and can not figure out how. I can't find the link option anymore. HELP PLEASE!

Newbie

I subscribed from a premium family plan yesterday. I went back today to add my family members and can not figure out how. I can't find the link option anymore. HELP PLEASE!

Maxim

Spotify Star

229 Views

1 replies

0 likes

Premium
Subscription
  • 229 Views
  • 1 replies
  • 0 likes