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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80585 Views

28 replies

0 likes

  • 80585 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101513 Views

9 replies

2 likes

Account
Login
  • 101513 Views
  • 9 replies
  • 2 likes

Solved!! Mi suscripción se canceló antes de los tres meses que pague

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripción se canceló y me dice que estoy en Spotify free

Casual Listener

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripció...

manimecker30

Roadie

2535 Views

3 replies

0 likes

  • 2535 Views
  • 3 replies
  • 0 likes

Account Payment Charge Issue!

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!

Newbie

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...

user-removed

Not applicable

1528 Views

3 replies

1 likes

Linux
Mac
Web Player
Windows
  • 1528 Views
  • 3 replies
  • 1 likes

Conta premium no email errado.

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Tenho os dados do pagamento (pin). Tem alguma forma de...

Newbie

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Ten...

1111 Views

0 replies

2 likes

  • 1111 Views
  • 0 replies
  • 2 likes

Paying Subscribtion using phone credit (Im3 & Three) (Indonesia)

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (Just the ATM & Credit Card option available)

Newbie

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (...

sarsunday

Newbie

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Lost all songs!

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed. I have tried every account and password and its st...

Newbie

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed....

201 Views

0 replies

0 likes

Login
Premium
  • 201 Views
  • 0 replies
  • 0 likes

"No support to make subscription"

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

Casual Listener

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

rosse1

Casual Listener

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

CAN'T PURCHASE GIFT CARD

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date. Any suggestions?

Casual Listener

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date.  Any suggestions?

Sheens

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms]Starred playlist is acting really strange

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first noticed the problem when knew songs weren't apearing on i...

Casual Listener

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first notice...

TotalLegitREMIX

Casual Listener

417 Views

2 replies

0 likes

Other
  • 417 Views
  • 2 replies
  • 0 likes

Can't log in to my account

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any account. I have the same email and password as my Fa...

Newbie

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any a...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

[Other]

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO TER O PRÊMIO POR MAIS 2 MESES.

Newbie

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO ...

Bittencourt

Spotify Star

255 Views

1 replies

0 likes

Other
  • 255 Views
  • 1 replies
  • 0 likes

Gifted Premium To Someone

I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?

Casual Listener

I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?

Bittencourt

Spotify Star

577 Views

2 replies

0 likes

  • 577 Views
  • 2 replies
  • 0 likes

Family subscription - children temporarily at Uni

I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium subscription?

Casual Listener

I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium  subscription?

ozkfid

Casual Listener

592 Views

4 replies

0 likes

  • 592 Views
  • 4 replies
  • 0 likes

Spotify Premium Charges on Bank Account

Hi, What does the Spotify Premium charge appear as in one's bank transaction list?

Newbie

Hi,   What does the Spotify Premium charge appear as in one's bank transaction list?  

302 Views

0 replies

0 likes

Premium
Subscription
  • 302 Views
  • 0 replies
  • 0 likes

Why smart prepaid not access in spotify premium? Help me!

I'm using smart prepaid but it's not access to the spotify premium. I've created a new account. Before I'm not using spotify. My 7days free account was ended. Now, I using premium but my smart prepaid it's not access in spotify. HELP ME PLEASE!

Newbie

I'm using smart prepaid but it's not access to the spotify premium. I've created a new account. Before I'm not using spotify. My 7days free account was ended. Now, I using premium but my smart prepai...

373 Views

0 replies

0 likes

Account
Premium
  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not entirely connected to Facebook

Hi guys, I created my account without Facebook a long time ago, then I connected it to Facebook. A while ago i disconnected it and now I wanted to connect it again.The problem is that it shows me I am connected to my account but I am still visible to...

Casual Listener

Hi guys,  I created my account without Facebook a long time ago, then I connected it to Facebook. A while ago i disconnected it and now I wanted to connect it again. The problem is that it sho...

madafakapotato

Casual Listener

449 Views

3 replies

0 likes

  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged but no premium

I signed up for the student discount and it said that it failed to verify me as a student. Then I see later today I get charged 4.99 on my bank account. How do I fix this?

Casual Listener

I signed up for the student discount and it said that it failed to verify me as a student. Then I see later today I get charged 4.99 on my bank account. How do I fix this?

Alejandro_C

Spotify Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Payment system Netherlands has a BUG

Hi, I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an account for him. A few errors occured:1. The 3 months try-out does...

Visitor

Hi,   I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an a...

Maxim

Spotify Star

244 Views

1 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Cancel gift subscription

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

Newbie

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

Maxim

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes