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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9971 Views
  • 3 replies
  • 9 likes
  • Security
  • 9971 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497502 Views
  • 982 replies
  • 112 likes
  • Account
  • 497502 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214327 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214327 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122807 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122807 Views
  • 72 replies
  • 12 likes

Wrong account set up

Hi, I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one. How do we switch the premium subscription to the first acco...

  • Visitor
  • Hi,   I created an account, and my husband said he would sign up for premium on that account which we share. He mistakenly created a second account and signed up for premium on the second one....
  • user-removed
  • Not applicable
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Lost Premium Privileges

Loss of Premium PrivilegesLast year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my phone. I asked the FIDO reps if this would affect my Sp...

  • Newbie
  • Loss of Premium Privileges Last year I switched my mobile phone contract with FIDO, as part of the switch I received a 2 year Premium subscription. About a year into my subscription I upgraded my ph...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Site saying 9.99 billed in 2 days but paid 0.99 for 3-mth trial

I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscription will be renewed "2015-05-15" at a charge of 9.9...

  • Casual Listener
  • I clicked to subscribe for the 3 month trial for 0.99 cents a month. I used PayPal which calculated to 1.03 CAD. It withdrew out of my account but the info in my account on the site says my subscript...
  • instabrammie
  • Casual Listener
  • 960 Views
  • 8 replies
  • 0 likes
  • Premium
  • 960 Views
  • 8 replies
  • 0 likes

Location problems

I created a spotify account and I must now update my location to connect.I have to change US for France but I can not perform this action.Someone would have a solution please.

  • Newbie
  • I created a spotify account and I must now update my location to connect. I have to change US for France but I can not perform this action. Someone would have a solution please.
  • 243 Views
  • 0 replies
  • 0 likes
  • Login
  • 243 Views
  • 0 replies
  • 0 likes

Help

Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?

  • Newbie
  • Hey, i dont have money on my card anymore, and i want to end my subscription. But i cant since i need to pay. Anyone know how to fix it? or know what i shoud do?
  • Hubo
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Spotify e-card

Helloo.I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing seemed to be wrong. Could it not arrive?

  • Newbie
  • Helloo. I sent a giftcard to a friend two days ago and it was suppose to arrive today but it hasn´t and the payment hasn´t gone throug aswell. When we bought it, it all went smoothly and nothing see...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! subscription issues

I am paying for a premium subscription, yet when I log in it says i am on free. 10.59 is taken out monthly from my personal account. why won't it say i have premium when i'm paying for it? most recent withdrawal was on 11/18/2016. HELP! can't play my...

  • Casual Listener
  • I am paying for a premium subscription, yet when I log in it says i am on free.  10.59 is taken out monthly from my personal account.  why won't it say i have premium when i'm paying for it...
  • Maxim
  • Spotify Star
  • 495 Views
  • 3 replies
  • 0 likes
  • Premium
  • 495 Views
  • 3 replies
  • 0 likes

Change Administartor - Family

How do I change the administrator to another user of our family?

  • Newbie
  • How do I change the administrator to another user of our family?
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Slechts 1 maand ipv Aanbieding 3 maanden 9,99

Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99Willen jullie de duur van mijn abonnement gewoon op 3 maanden zetten?

  • Casual Listener
  • Ik heb nu slechts 1 maand premium bijgeschreven staan op mijn account terwijl ik in de promotie e-mail heb geklikt op de actie van 3 maanden voor 9.99 Willen jullie de duur van mijn abonnement gewoo...
  • Hubo
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium
  • 266 Views
  • 1 replies
  • 0 likes

Spotify needs to become more Album "Collection" based, it's too track-focused at the moment

why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had problems with my account I just want what the speci...

  • Regular
  • why was I billed for 99cents for the supposedly get premium for 3months at 99cents but when I log into my account it shows that I am still a free user this is ridiculous I had Spotify before and had ...
  • Maxim
  • Spotify Star
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

IK HEB AL MAANDEN GEEN SPOTIFY MEER.

Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is.Het zit namelijk zo:Ik heb eenmalig per ongeluk de automatische afschrijving terug geboek...

  • Newbie
  • Kan iemand mij alsjeblieft helpen. Ik heb al maanden geen spotify meer en ik wordt er moe van dat er geen enkele vorm van contact of enige oplossing mogelijk is. Het zit namelijk zo: Ik heb eenma...
  • Hubo
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Two accounts subscription in one credit card

I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.

  • Newbie
  • I'm using my credit card to do Premium Family subscription. So can I subscribe Premium Family subscription again from my other account in one credit card? Please help me to solve this. Thank you.
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento spotify premiu

Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...

  • Casual Listener
  • Fiz o pagamento do spotify premium em 05/12 por boleto bancário, hoje é dia 11/12 e até o momento minha conta está como free e não premium...
  • gabrielx0506
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

premium for 0,99 euro cent for 3 months

Now i heve thid don but i hvae pay now 9,99 euro for one month?? How is tis possebel?? What must i do now?

  • Newbie
  • Now i heve thid don but i hvae pay now 9,99 euro for one month??  How is tis possebel?? What must i do now?    
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Where to see the balance in my spotify account?

Hi there, people. I have a question. What if I've put in more credits into my spotify account and I just subscribe for a month.Where can I see the balance of my credit that left in my account? I'm from Malaysia. And I'm using MOLPoints to pay my spot...

  • Casual Listener
  • Hi there, people. I have a question.   What if I've put in more credits into my spotify account and I just subscribe for a month. Where can I see the balance of my credit that left in my acco...
  • Bittencourt
  • Spotify Star
  • 5543 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5543 Views
  • 1 replies
  • 0 likes

Cancelled premium stlll kept being charged now no email from them regarding refund

Hi - Can anyone help as it would seem like Spotify are ignoring my return email to them in refernce to having money withdrawn from my account month on month.....any contact details please? thanks choleshouts

  • Newbie
  • Hi - Can anyone help as it would seem like Spotify are ignoring my return email to them in refernce to having money withdrawn from my account month on month.....any contact details please? thanks cho...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 153 Views
  • 1 replies
  • 0 likes

Retina MacBook Pro

I want to switch my spotify account from my macbook to my ipad. I have the (former) unlimited subscription and I could listen spotify without advertisement, but since I only listen on my ipad device, I get advertisement every 15 minutes, while I pay ...

  • Newbie
  • I want to switch my spotify account from my macbook to my ipad. I have the (former) unlimited subscription and I could listen spotify without advertisement, but since I only listen on my ipad device,...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Cannot modify my (expiring) credit card

Dear Spotify, My credit card is about to expire and I wanted to update my payment information for the new card. I was trying to do this:-> the link provided in the account-details goes to this page here:https://www.spotify.com/ch-de/payment/change/bu...

  • Casual Listener
  • Dear Spotify,   My credit card is about to expire and I wanted to update my payment information for the new card. I was trying to do this: -> the link provided in the account-details goes ...
  • Alias-thejester
  • Music Fan
  • 1185 Views
  • 4 replies
  • 0 likes
  • 1185 Views
  • 4 replies
  • 0 likes

Pay through sprint and want to upgrade to family

I have premium and my sprint accountis billed every month how do i upgrade to family

  • Newbie
  • I have premium and my sprint accountis billed every month how do i upgrade to family
  • user-removed
  • Not applicable
  • 1981 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1981 Views
  • 3 replies
  • 0 likes

Unable to get Premium offer

I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer." Someone in my family has used the same credit car...

  • Newbie
  • I have just signed up to spotify and I wanted to take advantage of the 3 months for $0.99 offer but when I go to put into my credit card details it says "I have already taken advantage of this offer....
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 192 Views
  • 1 replies
  • 0 likes