Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76466 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94307 Views
9 replies
2 likes
I have attached a screenshot of my subscriptions/billing page. You will notice that there is no link there to "manage" my subscription! I am trying to cancel my free trial before I start getting charged for premium.
I have attached a screenshot of my subscriptions/billing page. You will notice that there is no link there to "manage" my subscription! I am trying to cancel my free trial before I start getting char...
Casual Listener
323 Views
2 replies
1 likes
My dad and I use the same premium account.We have different music tastes and don't know if it will undownload his songs from his phone if I take then off my kindle.I know there is an option to split the account but my kindle does not do that for some...
My dad and I use the same premium account. We have different music tastes and don't know if it will undownload his songs from his phone if I take then off my kindle. I know there is an option to sp...
Roadie
473 Views
1 replies
1 likes
8th december ipaid for 3 months promoción tu premium... from toda y my account is free and my play lists desapeared" in "Accounts and Subscriptions"cibo del pedido 1404486516019Fecha8 de diciembre de 2016Número de orden399389873784074Forma de pagoCar...
8th december i paid for 3 months promoción tu premium... from toda y my account is free and my play lists desapeared" in "Accounts and Subscriptions" cibo del pedido 1404486516019 Fecha 8 de d...
Casual Listener
204 Views
1 replies
0 likes
I could play music on my PC last night but now I just keep getting Error code 4 and it says that I am offline when I know that I;mm not. I've read lots of posts on how to rectify this but none seem to help. Works great on my mobile but not on PC. HEL...
I could play music on my PC last night but now I just keep getting Error code 4 and it says that I am offline when I know that I;mm not. I've read lots of posts on how to rectify this but none ...
Roadie
241 Views
1 replies
0 likes
I'm trying to change my credit card information because I got a new credit card. Every time I click on "Update Details" button under the "Subscription and payments" window, Spotify takes me to a screen that says "Oops! Something has gone wrong!" Anyo...
I'm trying to change my credit card information because I got a new credit card. Every time I click on "Update Details" button under the "Subscription and payments" window, Spotify takes me to a...
Newbie
598 Views
3 replies
1 likes
I had the college discount for premium and now it is no longer being applied to my account. I read somewhere that it is only good for 12 months but you can extend it once the 12 months runs out. How can I do this?Thanks
I had the college discount for premium and now it is no longer being applied to my account. I read somewhere that it is only good for 12 months but you can extend it once the 12 months runs out. How ...
Newbie
274 Views
2 replies
0 likes
How can I switch from logging in using my Facebook Account login to just logging in as a user into Spotify with a user I.D. & Password? I am a premium member... thanks!
How can I switch from logging in using my Facebook Account login to just logging in as a user into Spotify with a user I.D. & Password? I am a premium member... thanks!
Spotify Star
270 Views
1 replies
0 likes
I live in Switzerland, yet my chosen language is English. I still get spotify advertisements in German - both when I'm listening but also on email. I tried but could not change the country in my settings as it's associated with my phone number etc......
I live in Switzerland, yet my chosen language is English. I still get spotify advertisements in German - both when I'm listening but also on email. I tried but could not change the country in my sett...
Roadie
374 Views
1 replies
1 likes
Hi, Im a free Spotify user, wanted to upgrade, but when i entered my credit card number an error appeared... so i ended up being charged, but no premium!!! I have my notification from my bank... what can i do?
Hi, Im a free Spotify user, wanted to upgrade, but when i entered my credit card number an error appeared... so i ended up being charged, but no premium!!! I have my notification from my bank......
Newbie
1165 Views
11 replies
7 likes
I want to set up the payment subscription month by month because bank differ amounts in 24 months and I don't want that
I want to set up the payment subscription month by month because bank differ amounts in 24 months and I don't want that
Roadie
205 Views
1 replies
0 likes
Spotify has been charging me for premium for two months and I have never authorized it. It won't let me cancel because my account says I'm on Spotify free.
Spotify has been charging me for premium for two months and I have never authorized it. It won't let me cancel because my account says I'm on Spotify free.
Roadie
301 Views
1 replies
0 likes
Alright, for some reason there is a emailadres linked to my account that I don't know and never heard off. Problem is that I can not change it because I don't know the password. I can not do the password recovery since the email is incorrect. The onl...
Alright, for some reason there is a emailadres linked to my account that I don't know and never heard off. Problem is that I can not change it because I don't know the password. I can not do the pass...
Roadie
223 Views
1 replies
0 likes
Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. ı am taking these problem... What should I do ?
Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. ı am taking these problem... What should I do ?
646 Views
0 replies
0 likes
I have a gift card bout it doest working
I have a gift card bout it doest working
Not applicable
199 Views
1 replies
0 likes
What a complete and utter frustration tyring to join family members to Premium. Took the money fine, joined two of the three, the third simply doesn't work. Goes round and rounf in circles not accepting the code. Great when it worked but the frustrat...
What a complete and utter frustration tyring to join family members to Premium. Took the money fine, joined two of the three, the third simply doesn't work. Goes round and rounf in circle...
Spotify Legend
62996 Views
1 replies
0 likes
I saw that I was charged for premium today when I cancelled months ago. I looked at my bank statement and have been getting charged randomly since September. I need someone to contact me asap before the bank contacts your company about fraudulent cha...
I saw that I was charged for premium today when I cancelled months ago. I looked at my bank statement and have been getting charged randomly since September. I need someone to contact ...
Not applicable
241 Views
1 replies
0 likes
I logged in with Facebook on Spotify, deleted my Facebook and I can not access Spotify any more. But the monthly fee was charged. Can I transfer the payment to my new account?
I logged in with Facebook on Spotify, deleted my Facebook and I can not access Spotify any more. But the monthly fee was charged. Can I transfer the payment to my new account?
Spotify Legend
303 Views
1 replies
0 likes
I have my email address connected to my Facebook and Spotify account and I still get emails about community questions, etc. Is there a setting I need to change or something?
I have my email address connected to my Facebook and Spotify account and I still get emails about community questions, etc. Is there a setting I need to change or something?
Community Legend
6282 Views
3 replies
0 likes
Dear all, I'm trying to cancel a premium subscription I got so I can switch to the familiar plan but Spotify wouldn't allow me to do so. I still have that fee on my statement and It shouldn't be there. Your help will be so much appreciated. Thanks.
Dear all, I'm trying to cancel a premium subscription I got so I can switch to the familiar plan but Spotify wouldn't allow me to do so. I still have that fee on my statement and It shouldn'...
Spotify Legend
296 Views
1 replies
0 likes
I was not able to pay the bill because of that .
I was not able to pay the bill because of that .
158 Views
0 replies
0 likes
