Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398637 Views
  • 948 replies
  • 107 likes
  • Account
  • 398637 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171579 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171579 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

Why is paypal no longer avaliable as payment??

WHY is paypal no longer avaliable as payment? My latest months prenumeration didnt get payed since i didnt have money on my paypal accunt, now i do but paypal is no longer an option. WHY????

  • Newbie
  • WHY is paypal no longer avaliable as payment? My latest months prenumeration didnt get payed since i didnt have money on my paypal accunt, now i do but paypal is no longer an option. WHY????
  • LordRollin
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution I **bleep**ing hate Spotify

I have been paying for a premium account for years. It kicked me out recently, and now I can't log in with the correct log in and password. I try to reset my password and they never **bleep**ing send me the link. They are still charging me but I can'...

  • Newbie
  • I have been paying for a premium account for years. It kicked me out recently, and now I can't log in with the correct log in and password. I try to reset my password and they never **bleep**ing send...
  • FabianS_Bogota
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

I have premium already and want to upgrade to premium for family

However I already paid the bill for the current month don't get charged again until the third will it bill me immediately for the upgrade? Or on the 3rd?

  • Newbie
  • However I already paid the bill for the current month don't get charged again until the third will it bill me immediately for the upgrade? Or on the 3rd?
  • Bittencourt
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com premium

Ya pague y no me han activado el premium

  • Newbie
  • Ya pague y no me han activado el premium
  • FabianS_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! '3 months premium for 99 cents' problem

Dear everyone, I just heared the '3 months premium for 99 cents' ad, clicked on the ad and immediately subscribed to Spotify Premium. I chose the option to pay 1 month in advance for 9.99 so the total amount of money charged should be 10.98. But I go...

  • Casual Listener
  • Dear everyone,   I just heared the '3 months premium for 99 cents' ad, clicked on the ad and immediately subscribed to Spotify Premium. I chose the option to pay 1 month in advance for 9.99 so...
  • ItsJamesJ
  • Community Legend
  • 4514 Views
  • 6 replies
  • 0 likes
  • 4514 Views
  • 6 replies
  • 0 likes

Solved!! me cobraron 2 veces y sigo en free

ayer por la tarde intente actualizar a premium por la promocion de los 3 meses a precio de uno y mi sorpresa fue que al poner los datos de mi tarjeta en la aplicacion de spotify en mi pc al intentar pagar me sale un mensaje que dice que mi banco no a...

  • Casual Listener
  • ayer por la tarde intente actualizar a premium por la promocion de los 3 meses a precio de uno y mi sorpresa fue que al poner los datos de mi tarjeta en la aplicacion de spotify en mi pc al intentar ...
  • Rodrigo771
  • Newbie
  • 1342 Views
  • 6 replies
  • 7 likes
  • Account
    Free
    Subscription
  • 1342 Views
  • 6 replies
  • 7 likes

Solved!! Spotify while abroad

I am very often for a longer time abroad. After two weeks I get a mesagecstating that I cannot use Spotify abroad more than two weeks!!! (It is not clear if two weeks per year, consecutive, ?,,). Is there a way around this? Does it apply to both free...

  • Newbie
  • I am very often for a longer time abroad. After two weeks I get a mesagecstating that I cannot use Spotify abroad more than two weeks!!! (It is not clear if two weeks per year, consecutive, ?,,). &n...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Other
  • 264 Views
  • 1 replies
  • 0 likes

How can i leave my family?

Hello. The head of the family subscription guy abandoned us... How can i leave my family?

  • Music Fan
  • Hello. The head of the family subscription guy abandoned us... How can i leave my family?
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 219 Views
  • 3 replies
  • 0 likes

Spotify Family, can´t add members

I am trying to add my family to spotify family but this always pops up. I had premier account and changes it to family 20 days ago.Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you w...

  • Casual Listener
  • I am trying to add my family to spotify family but this always pops up. I had premier account and changes it to family 20 days ago. Sorry! You're already a member of this (or another) Family plan. P...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 3 replies
  • 1 likes
  • Login
  • 298 Views
  • 3 replies
  • 1 likes

Studentenrabatt bezahlen

Hallo,ich wollte heute den Spotify Studentenrabatt einlösen, jedoch wird dort als Zahlungsmöglichkeit kein PayPal angegeben, beim normalen Premium allerdings schon. Kann man das überhaupt mit PayPal bezahlen ?

  • Casual Listener
  • Hallo, ich wollte heute den Spotify Studentenrabatt einlösen, jedoch wird dort als Zahlungsmöglichkeit kein PayPal angegeben, beim normalen Premium allerdings schon. Kann man das überhaupt mit PayPa...
  • Nico
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Linked to Wrong Facebook

I recently created a new Spotify account for my business. My personal Spotify account has always been linked to my Facebook so it uses that password to log in. I wondered if I could link the Spotify account for my business to my FB business page. In ...

  • Newbie
  • I recently created a new Spotify account for my business.  My personal Spotify account has always been linked to my Facebook so it uses that password to log in.  I wondered if I could link ...
  • FabianS_Bogota
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album playing on desktop but not on mobile

Hi everybody, I've been trying to play Lonerism by Tame Impala on my phone, but it only lets me play a few songs. Once it gets to "feels like we only go backwards", it skips 5 songs and goes to the final track on the album, "Sun's Coming Up." What's ...

  • Newbie
  • Hi everybody,   I've been trying to play Lonerism by Tame Impala on my phone, but it only lets me play a few songs.  Once it gets to "feels like we only go backwards", it skips 5 songs an...
  • FabianS_Bogota
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Cant buy premium

When I write the all information and click to buy premium, a error popping that says: "we think your payment provider having bad time. Don't worry, no money takrn from you. Try again or with different payment way."

  • Casual Listener
  • When I write the all information and click to buy premium, a error popping that says: "we think your payment provider having bad time. Don't worry, no money takrn from you. Try again or with differen...
  • Nico
  • Community Legend
  • 193 Views
  • 4 replies
  • 0 likes
  • 193 Views
  • 4 replies
  • 0 likes

Superuser Contribution Dont know which email I used for my premium acc/ wanting to cancel my subscription!

Hey everyone! So other than this account Ive made another spotify account using the student discount for school. I know all of the information for this account (Which is just a free account) but I cant figure out what email I used for my premium acco...

  • Newbie
  • Hey everyone!  So other than this account Ive made another spotify account using the student discount for school. I know all of the information for this account (Which is just a free account) b...
  • FabianS_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

I have many different problems... First of all: When I log in to spotify I can use my username and password, and then I come into my acoount. But at the same time I can use my e-mail and my password, and then I get into another account, where my face...

  • Newbie
  • ...assword, and then I get into another account, where my facebook is connected, which i have never agreed to. So both accounts is linked to the same email? At the same time my playlists are public, even t...
  • FabianS_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago y activacion cuenta premium

Equipo Spotify, Acabo de realizar el pago para acitvar mi cuenta de free a premium por 6 meses realizando una consignacion bancaria a safetypay en avvillas colombia, no he recibido ningun codigo para la activacion de la misma agradezco me colaboren e...

  • Newbie
  • Equipo Spotify,   Acabo de realizar el pago para acitvar mi cuenta de free a premium por 6 meses realizando una consignacion bancaria a safetypay en avvillas colombia, no he recibido ningun co...
  • FabianS_Bogota
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution OXXO PAGO 3 MESES -SOLO UN MES???

Por que al querer acceder a la promocion de volver a spotify por 99 pesos por 3 meses ... pagando en oxxo solo me permite un mes a 99 pesos????

  • Newbie
  • Por que al querer acceder a la promocion de volver a spotify por 99 pesos por 3 meses ... pagando en oxxo solo me permite un mes a 99 pesos????
  • FabianS_Bogota
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Spotify - friends and playlists disappeared

HiMy Free Spotify account seems to have lost my playlists and friends that i was following.Can you help please?ThanksJo

  • Newbie
  • Hi My Free Spotify account seems to have lost my playlists and friends that i was following. Can you help please? Thanks Jo
  • FabianS_Bogota
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes