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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83455 Views

29 replies

0 likes

  • 83455 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104541 Views

10 replies

3 likes

Account
Login
  • 104541 Views
  • 10 replies
  • 3 likes

family members

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pay for premium without commercials and ads. Please a...

Newbie

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pa...

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Promo

I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. How can I get the deal and get the refund?

Newbie

I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. H...

Maxim

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

facebook blocked so cannot login and resubcsribe

My FB acct is blocked and this is the only way spotify login accepts me so how can i get a login using my own email and have a spotify acct even with the same email as my blocked email acct please ? You should be able to logi with your personal email...

Newbie

My FB acct is blocked and this is the only way spotify login accepts me so how can i get a login using my own email and have a spotify acct even with the same email as my blocked email acct please ? ...

Maxim

Spotify Star

277 Views

1 replies

0 likes

Login
  • 277 Views
  • 1 replies
  • 0 likes

Transaction not complete

Hi, I just purchased a gift of a 12 month subscription, entered my card details and verified by visa password. The page kept loading and it never showed up that the transaction was complete nor did it give me a receipt. I logged out after a while as ...

Newbie

Hi,   I just purchased a gift of a 12 month subscription, entered my card details and verified by visa password. The page kept loading and it never showed up that the transaction was complete ...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

French communication in Canada

Here is a great idea for Spotify Canada : Ask competent people to translate your advertising un French. What I received from Spotify in my mailbox is French from a 6 year-old. This is not proper communication and makes you look like amateurs.If you d...

Newbie

Here is a great idea for Spotify Canada : Ask competent people to translate your advertising un French. What I received from Spotify in my mailbox is French from a 6 year-old. This is not proper comm...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Superuser Contribution HELP - Account keeps getting hacked.

Hi!A few days ago while listening in the office, I noticed my account paused and then switched to another song, in someone elses computer... which I did not recognize. Thinking it may have been either my roomate or my parents maybe, I logged out of a...

Newbie

Hi! A few days ago while listening in the office, I noticed my account paused and then switched to another song, in someone elses computer... which I did not recognize. Thinking it may have been eit...

Mara_F

Roadie

1239 Views

2 replies

1 likes

  • 1239 Views
  • 2 replies
  • 1 likes

No access to my Facebook friends

By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlistsHow can I change this?

Newbie

By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlis...

MartinStoichkov

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify forcing Premium users to go to the Family plan?

I have the premium trial (by the way Spotify, "trial" is a noun, not a verb), and went to check the price of Premium in case there was a discount when paying a year in advance. Every page I went to showed "Premium for Family" and "Premium for Student...

Casual Listener

I have the premium trial (by the way Spotify, "trial" is a noun, not a verb), and went to check the price of Premium in case there was a discount when paying a year in advance.  Every page I wen...

MartinStoichkov

Community Legend

1743 Views

3 replies

0 likes

Subscription
  • 1743 Views
  • 3 replies
  • 0 likes

Pay with mobile?

hi, is there any way i can pay premium with my smart or globe account? cause i want to change my payment methods to that but it says that my only options is either credit cards or paypal... my country is the philippines by the way. thanks

Newbie

hi, is there any way i can pay premium with my smart or globe account? cause i want to change my payment methods to that but it says that my only options is either credit cards or paypal... my countr...

MartinStoichkov

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

I didn't get my "your 2016 on spotify" email

As i mentioned in the topic i didn't get my email with this years statistics. Can i get it any way else?

Casual Listener

As i mentioned in the topic i didn't get my email with this years statistics. Can i get it any way else?

andrzejtekien

Casual Listener

374 Views

2 replies

0 likes

Subscription
  • 374 Views
  • 2 replies
  • 0 likes

My account stoled

Good morning, somebody had stolen my account.I can connect only from Facebook Connect but somebody change the mail and pass of my account and I can't connect with mail.Exist any way for recovery my account?Thanks for your help

Newbie

Good morning, somebody had stolen my account. I can connect only from Facebook Connect but somebody change the mail and pass of my account and I can't connect with mail. Exist any way for recov...

Bittencourt

Spotify Star

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

PayPal login for initial payment is broken

I recently created a new account, and deactivated my premium subscription on my old account. When I went to enable premium on my new spotify account, I tried to use the same paypal account as I used for the old spotify account. Whenever I click "Agre...

Casual Listener

I recently created a new account, and deactivated my premium subscription on my old account. When I went to enable premium on my new spotify account, I tried to use the same paypal account as I used ...

Clossd

Newbie

712 Views

3 replies

0 likes

Account
Premium
Subscription
  • 712 Views
  • 3 replies
  • 0 likes

Spotify Premium

In Saturday I buyed Premium for 0,99 ct but my account is still " Free " .. what should I do ? (I Buyed it with PayPal)

Newbie

In Saturday I buyed Premium for 0,99 ct but my account is still " Free " .. what should I do ? (I Buyed it with PayPal)

MartinStoichkov

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Account overcharged during upgrade

My account was charged twice, once on the 15th and again on the 28th. Please assist as I CANNOT get a hold of a representative to assist me. Please help! I wonder if Apple customers has to deal with this type patronage.

Casual Listener

My account was charged twice, once on the 15th and again on the 28th. Please assist as I CANNOT get a hold of a representative to assist me. Please help! I wonder if Apple customers has to deal with ...

Bittencourt

Spotify Star

440 Views

5 replies

0 likes

Account
  • 440 Views
  • 5 replies
  • 0 likes

My Top2016 is not my Top2016

I have been talking with some friends recently and they appeared to have the same problem than me: My Top2016 playlist contains songs that I don't listen to and seems to be randomly done. Some songs that I don't even know are included in this playlis...

Newbie

I have been talking with some friends recently and they appeared to have the same problem than me: My Top2016 playlist contains songs that I don't listen to and seems to be randomly done.   So...

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes

Pague premion me hiciron 3 cargos a la tarjeta

pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99? si mi cuenta aun sigue en gratis exigo solucion

Casual Listener

pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99?...

Luisjefe97

Newbie

374 Views

2 replies

0 likes

Premium
  • 374 Views
  • 2 replies
  • 0 likes

Discover weekly - why does Latin music keep showing up?

A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do not listen to Latin music. My library has 200+ songs,...

Casual Listener

A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do no...

229 Views

0 replies

0 likes

Other
Premium
  • 229 Views
  • 0 replies
  • 0 likes

Cambio de tarjeta de pago (error del sistema) / Changing credit card (sistem error)

Buenos días a todos: (Question in English below) El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota mensual. Cuando fui a cambiar de tarjeta de crédito, me pone el siguiente me...

Newbie

Buenos días a todos:     (Question in English below)   El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota me...

458 Views

0 replies

0 likes

Subscription
  • 458 Views
  • 0 replies
  • 0 likes

Cambio de plan

Hola buenas noches, tengo una consulta... yo anteriormente acepté la oferta de Spotify al sucribirme por 0.99 y me daban 3 meses gratis, ahora quiero pasarme al plan familiar y mi curiosidad es que si pierdo los meses que me hacen falta o cómo sería ...

Newbie

Hola buenas noches, tengo una consulta... yo anteriormente acepté la oferta de Spotify al sucribirme por 0.99 y me daban 3 meses gratis, ahora quiero pasarme al plan familiar y mi curiosidad es que s...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Troubles upgrading to premium

Hello, I've recently ran into a problem trying to upgrade to premium. I've always just used an iTunes card instead of using my card but now there is not an option at all to upgrade. Does anyone else use iTunes cards to pay for the premium, if so coul...

Newbie

Hello, I've recently ran into a problem trying to upgrade to premium. I've always just used an iTunes card instead of using my card but now there is not an option at all to upgrade. Does anyone else ...

Bittencourt

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes