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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 263133 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 263133 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13038 Views
  • 6 replies
  • 11 likes
  • Security
  • 13038 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529256 Views
  • 989 replies
  • 113 likes
  • Account
  • 529256 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128092 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128092 Views
  • 74 replies
  • 12 likes

O que vocês tem a dizer em defesa da nova política de privacidade?

Leiam isso:http://www.b9.com.br/69182/social-media/em-nova-politica-de-privacidade-spotify-exige-que-usuarios-brasileiros-renunciem-ao-direito-de-sigilo-bancario/

  • Casual Listener
  • Leiam isso: http://www.b9.com.br/69182/social-media/em-nova-politica-de-privacidade-spotify-exige-que-usuarios-brasileiros-renunciem-ao-direito-de-sigilo-bancario/
  • Bittencourt
  • Spotify Star
  • 545 Views
  • 7 replies
  • 1 likes
  • 545 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Bank secrecy compromised

I'm from Brazil, and there's a lot of websites saying that in the spotify's new terms of agreement users have to waive their bank secrecy to use spotify. I would like to understand this clause better before taking any action, can someone in spotify h...

  • Newbie
  • I'm from Brazil, and there's a lot of websites saying that in the spotify's new terms of agreement users have to waive their bank secrecy to use spotify. I would like to understand this clause better...
  • Bittencourt
  • Spotify Star
  • 1159 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 1159 Views
  • 5 replies
  • 0 likes

Brazilian new privacy policies

Hello team Spotify, I would like to know why I should revoke my banking rights granted by law? Is there any use case for that or is it intentional? Thanks!Mateus

  • Newbie
  • Hello team Spotify,   I would like to know why I should revoke my banking rights granted by law? Is there any use case for that or is it intentional?   Thanks! Mateus
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 343 Views
  • 2 replies
  • 0 likes

Can i pay with the same card another premium count? a promotional Premium count

I try to get a promotional count for my GF, in this case 3 months for 1$ .. and i pay for it with my CC. A have used this promo in the past. I dont know why, but Spotify have discount to me, and dont get the premium count.. I try it again, and again ...

  • Casual Listener
  • I try to get a promotional count for my GF, in this case 3 months for 1$ .. and i pay for it with my CC. A have used this promo in the past. I dont know why, but Spotify have discount to me, and dont...
  • Maxim
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Payments being taken from a card not on paypal

A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?

  • Newbie
  • A card not registered on PayPal is having my monthly payment taken from it. When I look at my payment details the card doesn't even show on there. Does this have to be cancelled with the bank?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Current $.99 offer

I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?

  • Newbie
  • I was wondering if I signed up with a student discount for premium if I still get my first three months for $.99 if I sign up before January?
  • Alejandro_C
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email addresss and wrong password

I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we have no way of cancelling the subscription. What shou...

  • Newbie
  • I set my Dad up on spotify but used the wrong email address. We can't log in to change the email address because the password keep's coming up as incorrect. The account is a premium account and we ha...
  • Alejandro_C
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Vodafone 6 meses

Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, por lo que ahora tienes Spotify Free. Pero no te pre...

  • Casual Listener
  • Active el dia 19/12/2016 la promoción de Vodafone 6 meses gratis. Pues hoy entro a Spotify y me sale un mensaje que dice esto: Tu suscripción a través de uno de nuestros socios acaba de terminarse, p...
  • alonzip
  • Casual Listener
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

spotify premium not working

hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in through facebook it says i'm still on spotify free? c...

  • Newbie
  • hey i've just upgraded back to premium but logged in with username and password instead of through facebook. when i log into the app through username and password i have no music but when i log in th...
  • Jacob
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

I can not get premium

I get this error when I enter my credit card information;I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. Please help me.

  • Newbie
  • I get this error when I enter my credit card information; I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. &...
  • Jacob
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Paying for someone else's spotify account

i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK account? CHeers cucha

  • Newbie
  • i live in US and my kid sister lives in UK and I would like to give her spotify for a year as a Xmas present but it seems to be defaulted to US. How can I make sure that I am paying for her UK accoun...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

want to delete available devices

helloI just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?

  • Newbie
  • hello I just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

How do I redeem my giftcard?

Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecard sounded like the second best option I clicked on ...

  • Casual Listener
  • Today I bought a giftcard for €30 went to my account to redeem it. Where did the giftcard redeem option go? Suddenly I can only choose from creditcard, paypal, ideal or paysafe card. Since paysafecar...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Bought a premium on sale (lower price for 3 months), didnt get that

So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I change it?

  • Newbie
  • So, my problem is thath I bought Premium today through PSC because of the sale (3 months cost as much as 1 month). When I bought it I noticed that my premium will only last til 23.01.2017. How can I ...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locked out of account.

Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors: 1. If I log in using Facebook - "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, pl...

  • Newbie
  • Hello - I'm trying to log into my account after not using it for quite some time, but I get the following errors:   1. If I log in using Facebook - "You do not have a Spotify account connected...
  • Kayleigh
  • Spotify Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 484 Views
  • 1 replies
  • 0 likes

Cancelling my Premium account?

I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premium account :S After that I cancelled my own premium...

  • Newbie
  • I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premi...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't cancel my subscription

I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.

  • Newbie
  • I can't cancel my premium subscription. I have worked through all your online advice, but cannot find the account which is being charged the premium subscription. I'm getting very frustyrated.
  • Kayleigh
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Wiped

My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?

  • Visitor
  • My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying ...
  • KatesHere
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Friend Feed Stopped Working

"See what friends" are playing is greyed outWhen I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow"It was working fine two weeks agoTried reinstalling. No joy.

  • Regular
  • "See what friends" are playing is greyed out When I click "Find Friends", the error message is "Sorry, we couldn't load friends to follow" It was working fine two weeks ago Tried reinstalling. No ...
  • zramix
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium
  • 246 Views
  • 1 replies
  • 0 likes