Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88094 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
732483 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
755044 Views
18 replies
29 likes
My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?
My account is Kvamsveien8 and im paying for premium every month but i only ger the free version help me?
Community Legend
278 Views
1 replies
0 likes
Subscription is going on, Spotify says I have premium but still the "download switch" doesnt show up and I cant listen to anything offline. Happens in all my devices, and we are in the middle of a roadtrip, musicless Whats up?
Subscription is going on, Spotify says I have premium but still the "download switch" doesnt show up and I cant listen to anything offline. Happens in all my devices, and we are in the middle of a ro...
Newbie
242 Views
2 replies
0 likes
I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method. I followed the process for changing your country on the support page, however wh...
I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method. I followed the proce...
Community Legend
943 Views
1 replies
0 likes
Why do you have to pay to separate times and you are login as the same profile
Why do you have to pay to separate times and you are login as the same profile
Community Legend
263 Views
1 replies
0 likes
I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premium account. My cell phone number is 860-490-6847. C...
I have a Premium account. I haven't been able to access my playlist for a couple of months now. $10.00 a month have been taken out of my checking account and apparently you have no record of my premi...
Community Legend
204 Views
1 replies
0 likes
Hi everyone, i just move out from Mexico to Germany, and my spotify accont still showing me the message that i am on vacation, i've already change the country in my settings and put my new phone number and still doesn't work. Can you help me.Regards....
Hi everyone, i just move out from Mexico to Germany, and my spotify accont still showing me the message that i am on vacation, i've already change the country in my settings and put my new phone numb...
Community Legend
317 Views
1 replies
0 likes
I have always had a premium subscription, paying 5GBPs a month, in July it just stopped without an email warning or anything, and now to reinstate I seem to have to pay double, i.e. 10GBP. How can I get back what I had?? Thanks
I have always had a premium subscription, paying 5GBPs a month, in July it just stopped without an email warning or anything, and now to reinstate I seem to have to pay double, i.e. 10GBP. How ...
Community Legend
260 Views
1 replies
0 likes
Hi,I'm experiencing some difficulties when I'm trying to redeem a family account slot. I receive an error message which states that I already have a spotify premium account from a third party, which is not true. The account is a spotify free account....
Hi, I'm experiencing some difficulties when I'm trying to redeem a family account slot. I receive an error message which states that I already have a spotify premium account from a third party,...
Community Legend
315 Views
1 replies
0 likes
Hi, I'm a premium user and I can't access Spotify Analytics on safari, chrome or mozilla. When trying to login it just says "Please enter a correct username and password. Note that both fields may be case-sensitive." I'm 101% sure I'm putting in the ...
Hi, I'm a premium user and I can't access Spotify Analytics on safari, chrome or mozilla. When trying to login it just says "Please enter a correct username and password. Note that both fiel...
Spotify Star
1624 Views
7 replies
1 likes
Hi,I've been abroad for two years and using Spotify premium there with a card from that country. Now I'm back in Norway and want to use free Spotify for a while. But when I try to log in it says that i can only use my account 14 days abroad. I'm not ...
Hi, I've been abroad for two years and using Spotify premium there with a card from that country. Now I'm back in Norway and want to use free Spotify for a while. But when I try to log in it says th...
Community Legend
321 Views
1 replies
0 likes
HelloSpotify still order payment on my paypal account although i unsubscribed !how can i stop this or to contact Spotify accounting services ?Olivier
Hello Spotify still order payment on my paypal account although i unsubscribed ! how can i stop this or to contact Spotify accounting services ? Olivier
Community Legend
314 Views
1 replies
0 likes
Hello Spotify, I have upgrade my account for 1 mounth via bank transfer. but still free account. my account name : Ikbal Mardhatillah. Transfer via Bank Mandiri, Amount : Rp.49990. Thanks
Hello Spotify, I have upgrade my account for 1 mounth via bank transfer. but still free account. my account name : Ikbal Mardhatillah. Transfer via Bank Mandiri, Amount : Rp.49990. &...
Community Legend
281 Views
1 replies
0 likes
I can´t login to my Spotify account even though I have the rigt login details (I have updated them). When I login it says that I am offline ( I have internet connection), and then it automatically logs me out. Please help.
I can´t login to my Spotify account even though I have the rigt login details (I have updated them). When I login it says that I am offline ( I have internet connection), and then it automatically lo...
Casual Listener
375 Views
2 replies
0 likes
This problem started this morning. Spotify wouldn't let me log in because it said that my country was not matched with my profile. I live in Indonesia I checked my profile and made sure it was Indonesia and saved it. However, this problem persists. I...
This problem started this morning. Spotify wouldn't let me log in because it said that my country was not matched with my profile. I live in Indonesia I checked my profile and made sure it w...
Community Legend
626 Views
1 replies
0 likes
Hello. I use Spotify abroad, and I always pay but it just took me out, of my account (iPhone) and I changed the payment method to Mexico, and changed my country and still the credit card company already charged me, and when I put new card it says it'...
Hello. I use Spotify abroad, and I always pay but it just took me out, of my account (iPhone) and I changed the payment method to Mexico, and changed my country and still the credit card company alre...
Community Legend
440 Views
1 replies
0 likes
I have been subscribed premium then I applied for student discount and was approved. but now my account is still being charged at the original premium price. how can I fix this?
I have been subscribed premium then I applied for student discount and was approved. but now my account is still being charged at the original premium price. how can I fix this?
Music Fan
373 Views
1 replies
0 likes
I was trying to update my email address on my account and in the process my husband deleted my account off family sharing and then re-added me using my updated email address. However now when I follow the invite link I get the "Sorry! We cannot join ...
I was trying to update my email address on my account and in the process my husband deleted my account off family sharing and then re-added me using my updated email address. However now when I...
Community Legend
378 Views
1 replies
0 likes
I have recently signed up for Spotify, starting with a free trial, once I started using it, decided almost straight away to just sign up for the premium, as I knew I was going to use it. A day or so ago I decided to upgrade to a premium family subscr...
I have recently signed up for Spotify, starting with a free trial, once I started using it, decided almost straight away to just sign up for the premium, as I knew I was going to use it. A day or so ...
Community Legend
1377 Views
1 replies
0 likes
My sons dad had purchased Spotify for him and my son used it all of the time. His dad messed with the account and now my son cannot log in and his dad is saying he doesn't know how to fix it. We tried logging in but the password isn't working. We tri...
My sons dad had purchased Spotify for him and my son used it all of the time. His dad messed with the account and now my son cannot log in and his dad is saying he doesn't know how to fix it. We trie...
Spotify Star
195 Views
1 replies
0 likes
No Puedo asociar mi Tarjeta de Crédito a mi spotify necesito ayuda alguien que me Pueda Ayudar con ESTO O que devo de Hacer para resolver este Problemas. Grasias por su ayuda y atencion
No Puedo asociar mi Tarjeta de Crédito a mi spotify necesito ayuda alguien que me Pueda Ayudar con ESTO O que devo de Hacer para resolver este Problemas. Grasias por su ayuda y atencion
Music Fan
460 Views
1 replies
0 likes
