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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76694 Views

28 replies

0 likes

  • 76694 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94825 Views

9 replies

2 likes

Account
Login
  • 94825 Views
  • 9 replies
  • 2 likes

Unable to subscribe to premium with the student discount.

(Still unsolved. Been trying to subscribe with the student discount since thanksgiving, I was forced to use paypal and not have the student discount) I was told to manually verify my account as a student which I did with no issues. Now when I try sub...

Casual Listener

 (Still unsolved. Been trying to subscribe with the student discount since thanksgiving, I was forced to use paypal and not have the student discount)   I was told to manually verify my a...

Maxim

Spotify Star

572 Views

6 replies

0 likes

Account
Premium
Subscription
  • 572 Views
  • 6 replies
  • 0 likes

currency

I moved to France for some time so the "country" in my settings has changed automatically to France. I have a polish bank account so I would like not to pay in euros. What should I do to get an offer in polish currency? Thank you for your answer.

Newbie

I moved to France for some time so the "country" in my settings has changed automatically to France. I have a polish bank account so I would like not to pay in euros. What should I do to ge...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Plano familiar

Não consigo add membro da minha família no plano familiar!?

Newbie

Não consigo add membro da minha família no plano familiar!?

Bittencourt

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

49 Pesos 3-month Premium Spotify Subscription

I'm trying to subscribe to the 49 pesos promo for premium subscription and I want to pay via Globe prepaid load but I don't see any "pay by mobile" under the payment methods category. Why is it not available? Also If "pay by mobile" won't work, my se...

Newbie

I'm trying to subscribe to the 49 pesos promo for premium subscription and I want to pay via Globe prepaid load but I don't see any "pay by mobile" under the payment methods category. Why is it not a...

Bittencourt

Spotify Star

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Spotify Premium as a present. How to check?

Hi everybody,I bought Spotify Premium as a Xmas Present for a friend on Spotify's web site.There is not the invoice on my account. How can I check if everything is all right? My credit card has already send money to Spotify. Thank you very much for y...

Newbie

Hi everybody, I bought Spotify Premium as a Xmas Present for a friend on Spotify's web site. There is not the invoice on my account. How can I check if everything is all right?   My credit c...

206 Views

0 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 0 replies
  • 0 likes

No connection with facebook friends

Hi,I've just made a spotify account, but I accidently blocked spotify access to my friendslist. Now I can't follow my facebook friends, how can I fix this?

Casual Listener

Hi, I've just made a spotify account, but I accidently blocked spotify access to my friendslist. Now I can't follow my facebook friends, how can I fix this?

mitchelldehaan

Casual Listener

261 Views

2 replies

0 likes

  • 261 Views
  • 2 replies
  • 0 likes

Premium Family Einladungscode nicht gültig!

zwei der 5 Familienmitglieder haben sich bereits erfoldgreich mit dem Link & Code angemeldet (vor einer Woche), jedoch erscheint bei mir die Fehlermeldung: "Wir können diesen Code leider nicht einlösen. Versuch es bitte erneut und überprüfe Deine Ein...

Casual Listener

zwei der 5 Familienmitglieder haben sich bereits erfoldgreich mit dem Link & Code angemeldet (vor einer Woche), jedoch erscheint bei mir die Fehlermeldung: "Wir können diesen Code leider nicht ei...

HStr

Casual Listener

1474 Views

2 replies

0 likes

  • 1474 Views
  • 2 replies
  • 0 likes

charged but no upgrade?

So recently I got an email saying that Spotify couldn't take a payment from me so I was back to the standard subscription. However, I then re-purchased premium and it successfully charged my card but I never got the upgrade. Now im afraid if I try ag...

Newbie

So recently I got an email saying that Spotify couldn't take a payment from me so I was back to the standard subscription. However, I then re-purchased premium and it successfully charged my card but...

MartinStoichkov

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Can't play all songs from album

Hello, I've found the new album xmas album from helene fischer on spotify, but I can only play 2 songs of the album. I am premium user, why I can't play it?How to get it work? Link to album:https://open.spotify.com/album/2EtI0n1ZrICvZYgNWwmwOR Thanks

Newbie

Hello,   I've found the new album xmas album from helene fischer on spotify,   but I can only play 2 songs of the album. I am premium user, why I can't play it? How to get it work? &n...

MartinStoichkov

Community Legend

319 Views

1 replies

0 likes

Premium
  • 319 Views
  • 1 replies
  • 0 likes

Spotify Premium for 0,99€ via Paypal redirects back to the "Get Spotify Premium new" Page

Dear fellows, just like the subject message says I am facing the following problem:After checking out that 0,99€ for three months offer and paying via paypal I get redirected to that payment site again (the site where you can choose the payment metho...

Casual Listener

Dear fellows,   just like the subject message says I am facing the following problem: After checking out that 0,99€ for three months offer and paying via paypal I get redirected to that payme...

Maxim

Spotify Star

373 Views

3 replies

0 likes

  • 373 Views
  • 3 replies
  • 0 likes

NECESITO ACLARACION URGENTE!!

Buenos días a todos,Tengo Premium ya desde hará como 5 años con spotify, mi hermana también hará ya unos años y ahora queremos que mi madre se una a spotify.El Plan Familiar es genial, asi ella puede escuchar nuestras canciones y ademas nos ahorramos...

Newbie

Buenos días a todos, Tengo Premium ya desde hará como 5 años con spotify, mi hermana también hará ya unos años y ahora queremos que mi madre se una a spotify. El Plan Familiar es genial, asi ella p...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Error 404

I payed monthly payments but I can't listening to music Coz I can't log in. Pls help me what can I do. I try many things. I deleted the application than I downloaded again ect...

Newbie

I payed monthly payments but I can't listening to music Coz I can't log in. Pls help me what can I do. I try many things. I deleted the application than I downloaded again ect...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Abbonamento 0,99

Ho visto l'offerta è ho provato ad attivarla, ho fatto l'accesso con facebook ed ho inserito i dati della mia carta. Non mi ha fatto contonuare dicendo "inserire numero carta valida" e me lo aspettavo perché su alcuni siti la mia carta non funziona, ...

Newbie

Ho visto l'offerta è ho provato ad attivarla, ho fatto l'accesso con facebook ed ho inserito i dati della mia carta. Non mi ha fatto contonuare dicendo "inserire numero carta valida" e me lo aspettav...

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

Premium Subscription

Around twelve hours ago, I purchased Spotify premium. I know the payment went through as I received a receipt email from Spotify, though the app is still under the impression that I am using free Spotify. What can I do so that I have my premium Spoti...

Newbie

Around twelve hours ago, I purchased Spotify premium. I know the payment went through as I received a receipt email from Spotify, though the app is still under the impression that I am using free Spo...

Maxim

Spotify Star

260 Views

1 replies

1 likes

Premium
Subscription
  • 260 Views
  • 1 replies
  • 1 likes

Deleting Facebook-created account to link Facebook account with actual Spotify Account?

Hi. Forever ago, I logged in to Spotify using my Facebook account and forgot about it. Now I have an actual Spotify account that I want to connect to Facebook so I can find friends and share music, but I can't because that old account is connected to...

Regular

Hi. Forever ago, I logged in to Spotify using my Facebook account and forgot about it. Now I have an actual Spotify account that I want to connect to Facebook so I can find friends and share music, b...

user-removed

Not applicable

316 Views

1 replies

1 likes

  • 316 Views
  • 1 replies
  • 1 likes

recently deleted songs from playlist

Hey, I accidentally deleted all the songs from a playlist by accident like an idiot and I was wondering if there was a way to recover it to a prior state? this is my playlist name "Johnny's weekly discovery"

Casual Listener

Hey, I accidentally deleted all the songs from a playlist by accident like an idiot and I was wondering if there was a way to recover it to a prior state? this is my playlist name "Johnny's weekly di...

Bittencourt

Spotify Star

388 Views

3 replies

0 likes

Account
  • 388 Views
  • 3 replies
  • 0 likes

username changed suddenly in some devices

Like what I said in the topic, but in my desktop, the username have not changed.In my phone and laptop, the username changed to 'dice hugo' which I have never changed it (and I know the username could not be changed lol). I am a girl and my friends s...

Newbie

Like what I said in the topic, but in my desktop, the username have not changed. In my phone and laptop, the username changed to 'dice hugo' which I have never changed it (and I know the username co...

181 Views

0 replies

0 likes

Account
Other
  • 181 Views
  • 0 replies
  • 0 likes

$0.99 offer

I recently purchased the premium offer for 0.99 for 3 months. But today i just realized i was just being charged $1.02, Why is that so?

Newbie

I recently purchased the premium offer for 0.99 for 3 months. But today i just realized i was just being charged $1.02, Why is that so?

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Spotify interface is different on Samsung & Rocku to Android

I subscribed to premium in order to use Spotify through my tv's which used Samsung online steaming and Rocku. While that allowed me to play music through those devices the Spotify menu did not contain "libraries" or "radio" and there was no way, I co...

Newbie

I subscribed to premium in order to use Spotify through my tv's which used Samsung online steaming and Rocku. While that allowed me to play music through those devices the Spotify menu did not contai...

192 Views

0 replies

0 likes

Premium
  • 192 Views
  • 0 replies
  • 0 likes