Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any account. I have the same email and password as my Fa...
EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO TER O PRÊMIO POR MAIS 2 MESES.
I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?
I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium subscription?
Hi, What does the Spotify Premium charge appear as in one's bank transaction list?
I'm using smart prepaid but it's not access to the spotify premium. I've created a new account. Before I'm not using spotify. My 7days free account was ended. Now, I using premium but my smart prepaid it's not access in spotify. HELP ME PLEASE!
Hi guys, I created my account without Facebook a long time ago, then I connected it to Facebook. A while ago i disconnected it and now I wanted to connect it again.The problem is that it shows me I am connected to my account but I am still visible to...
I signed up for the student discount and it said that it failed to verify me as a student. Then I see later today I get charged 4.99 on my bank account. How do I fix this?
Hi, I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an account for him. A few errors occured:1. The 3 months try-out does...
My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?
My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.
I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes.Would cancelling my account completely cancel this subscription?any help would be appreci...
EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.
Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149.Como puedo solucionar esto?Gracias.
I forgot to change my e-mail, I just changed it. Where can I see my year in music now?
I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they said they xouldn't help me and that i had fo cintact ...
PORQUE SE TARDA HASTA DOS DIAS EN FUNCIONAR SPOTIFY PREMIUM PAGANDO EN OXXO WTH
So i have the premium for family but everytime i log in to listen and my sister logs in from her device we get the message "you are listening on iphone" continue to listen on this iphone and we both cant liten at the same time. What do i do