Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290804 Views

529 replies

34 likes

Account
Free
  • 290804 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13677 Views

6 replies

11 likes

Security
  • 13677 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541070 Views

990 replies

114 likes

Account
  • 541070 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129657 Views

74 replies

12 likes

Account
Login
Premium
  • 129657 Views
  • 74 replies
  • 12 likes

Double account created after responding to 3month/0.99€ offer

Hi,Spotify kept sending me this 3 month / 0.99 € offer althoug I was already a paying premium member. Today I decided to take advantage of the offer but what it did, is that the payment went for another account (not mine/or it might have created a ne...

Newbie

Hi, Spotify kept sending me this 3 month / 0.99 € offer althoug I was already a paying premium member. Today I decided to take advantage of the offer but what it did, is that the payment went for ...

Maxim

Spotify Star

246 Views

1 replies

0 likes

Account
Premium
Security
  • 246 Views
  • 1 replies
  • 0 likes

Year in music email

Still havent gotten my email.

Newbie

Still havent gotten my email.

Maxim

Spotify Star

263 Views

1 replies

0 likes

Account
  • 263 Views
  • 1 replies
  • 0 likes

I'm in a different country than my payment details.

I live in Mexico but my billing info is in the US, I just upgraded to family premium but I can't add anyone because it says the accounts must be in the same country (we all are in Mexico currently). Help please.

Newbie

I live in Mexico but my billing info is in the US, I just upgraded to family premium but I can't add anyone because it says the accounts must be in the same country (we all are in Mexico currently). ...

Maxim

Spotify Star

209 Views

1 replies

0 likes

Account
Premium
Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Recupero dati account

Buongiorno, ho un account premium ma non ricordo i dati di accesso. Come faccio a recuperare tutto? Help me! !

Casual Listener

Buongiorno, ho un account premium ma non ricordo i dati di accesso. Come faccio a recuperare tutto? Help me! !

688 Views

0 replies

0 likes

Account
Login
  • 688 Views
  • 0 replies
  • 0 likes

Separating from family plan

If I do a family plan, and my son wants to leave and start his own plan someday, can he keep his music?

Newbie

If I do a family plan, and my son wants to leave and start his own plan someday, can he keep his music?

Maxim

Spotify Star

224 Views

1 replies

0 likes

Account
Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Overcharged

Hello,I was overcharged for the month of December. I'm supposed to be on the studdent disscount deal where it's only $4.99/month and I got charged $9.99 randomly. Is there anyway I can get that money back? Because frankly, I'm a poor college student....

Visitor

Hello, I was overcharged for the month of December. I'm supposed to be on the studdent disscount deal where it's only $4.99/month and I got charged $9.99 randomly. Is there anyway I can get that mon...

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Spotify not allowing me to do promotions

I recently made an account on spotify and I wanted to do the offer of the three months for $.99 but when I tried to do that, it said that I had already accepted an offer like this which is impossible since I just made the account. What should I do?

Casual Listener

I recently made an account on spotify and I wanted to do the offer of the three months for $.99 but when I tried to do that, it said that I had already accepted an offer like this which is impossible...

Maxim

Spotify Star

391 Views

3 replies

0 likes

  • 391 Views
  • 3 replies
  • 0 likes

Can not log out of my Account on www.spotify.com/de/ in Firefox

Currently I am fighting with the Problem, that it is impossible for me to log out of my account in my Firefox webbrowser.I'm clicking on my username, click on log out and nothing happens, but a little sitereload.

Casual Listener

Currently I am fighting with the Problem, that it is impossible for me to log out of my account in my Firefox webbrowser. I'm clicking on my username,  click on log out and nothing happens, but...

203 Views

0 replies

0 likes

Login
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! Mi suscripción se canceló antes de los tres meses que pague

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripción se canceló y me dice que estoy en Spotify free

Casual Listener

Me suscribí a Spotify con la promoción de 3 meses por nueve pesos y cancele la suscripción para que al final de los tres meses no se me siguiera cobrando cada mes, pero pasaron 5 días y la suscripció...

manimecker30

Roadie

2102 Views

3 replies

0 likes

  • 2102 Views
  • 3 replies
  • 0 likes

Account Payment Charge Issue!

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!

Newbie

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...

user-removed

Not applicable

1339 Views

3 replies

1 likes

Linux
Mac
Web Player
Windows
  • 1339 Views
  • 3 replies
  • 1 likes

Conta premium no email errado.

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Tenho os dados do pagamento (pin). Tem alguma forma de...

Newbie

Efetuei assinatura da versão premium, porém ativou em uma conta com email fake . Não tenho a senha do email , nem a senha do spotify. Não estou conseguindo cancelar a assinatura, pois pede senha. Ten...

1055 Views

0 replies

2 likes

  • 1055 Views
  • 0 replies
  • 2 likes

Paying Subscribtion using phone credit (Im3 & Three) (Indonesia)

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (Just the ATM & Credit Card option available)

Newbie

Hello I was wondering is the subscribtion channel via phone credit is no longer valid? I checked this afternoon and the option is still there but after a few hours it's suddenly no longer an option (...

sarsunday

Newbie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Lost all songs!

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed. I have tried every account and password and its st...

Newbie

I am about to go on holiday in about 2 hours. I logged out of my account and back in to see if this would sync my songs to another phone. I have logged back in and BAM, all my playlist never existed....

154 Views

0 replies

0 likes

Login
Premium
  • 154 Views
  • 0 replies
  • 0 likes

"No support to make subscription"

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

Casual Listener

When I try and upgrade to a family subscription I get the attached message. It's quite irritating, so does anyone know how to upgrade successfully? Thanks

rosse1

Casual Listener

263 Views

2 replies

0 likes

  • 263 Views
  • 2 replies
  • 0 likes

CAN'T PURCHASE GIFT CARD

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date. Any suggestions?

Casual Listener

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date.  Any suggestions?

Sheens

Casual Listener

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms]Starred playlist is acting really strange

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first noticed the problem when knew songs weren't apearing on i...

Casual Listener

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first notice...

TotalLegitREMIX

Casual Listener

288 Views

2 replies

0 likes

Other
  • 288 Views
  • 2 replies
  • 0 likes

Can't log in to my account

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any account. I have the same email and password as my Fa...

Newbie

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any a...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

[Other]

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO TER O PRÊMIO POR MAIS 2 MESES.

Newbie

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO ...

Bittencourt

Spotify Star

201 Views

1 replies

0 likes

Other
  • 201 Views
  • 1 replies
  • 0 likes

Gifted Premium To Someone

I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?

Casual Listener

I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?

Bittencourt

Spotify Star

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Family subscription - children temporarily at Uni

I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium subscription?

Casual Listener

I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium  subscription?

ozkfid

Casual Listener

447 Views

4 replies

0 likes

  • 447 Views
  • 4 replies
  • 0 likes