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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285717 Views

529 replies

34 likes

Account
Free
  • 285717 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13587 Views

6 replies

11 likes

Security
  • 13587 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539569 Views

990 replies

114 likes

Account
  • 539569 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129530 Views

74 replies

12 likes

Account
Login
Premium
  • 129530 Views
  • 74 replies
  • 12 likes

Payment system Netherlands has a BUG

Hi, I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an account for him. A few errors occured:1. The 3 months try-out does...

Visitor

Hi,   I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an a...

Maxim

Spotify Star

183 Views

1 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Cancel gift subscription

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

Newbie

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

Maxim

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Charged multiple times while signing up

My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.

Newbie

My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.

Maxim

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

will permanently closing my spotify account cancel my premium subscription through iTunes?

I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes.Would cancelling my account completely cancel this subscription?any help would be appreci...

Newbie

I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes. Would cancelling my accoun...

Maxim

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

YA NO SOY PREMIUM

EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.

Casual Listener

EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.

cemp8898

Casual Listener

759 Views

10 replies

2 likes

Premium
  • 759 Views
  • 10 replies
  • 2 likes

Dos cargos por mes a mi tarjeta

Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149.Como puedo solucionar esto?Gracias.

Casual Listener

Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149. Como puedo solucionar esto? Gracias.

BLOPB

Casual Listener

244 Views

2 replies

0 likes

Account
  • 244 Views
  • 2 replies
  • 0 likes

Solved!! 2016 Wrapped

I forgot to change my e-mail, I just changed it. Where can I see my year in music now?

Casual Listener

I forgot to change my e-mail, I just changed it. Where can I see my year in music now?

mariafabulosa

Newbie

6691 Views

31 replies

1 likes

Account
  • 6691 Views
  • 31 replies
  • 1 likes

Upgaded to premium but im still on free and i keep staying in free HELP!!

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they said they xouldn't help me and that i had fo cintact ...

Casual Listener

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they sa...

nfagerness

Casual Listener

383 Views

2 replies

1 likes

Account
Free
Premium
Subscription
  • 383 Views
  • 2 replies
  • 1 likes

WTHHHHHHHH

PORQUE SE TARDA HASTA DOS DIAS EN FUNCIONAR SPOTIFY PREMIUM PAGANDO EN OXXO WTH

Newbie

PORQUE SE TARDA HASTA DOS DIAS EN FUNCIONAR SPOTIFY PREMIUM PAGANDO EN OXXO WTH 

user-removed

Not applicable

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Family

So i have the premium for family but everytime i log in to listen and my sister logs in from her device we get the message "you are listening on iphone" continue to listen on this iphone and we both cant liten at the same time. What do i do

Newbie

So i have the premium for family but everytime i log in to listen and my sister logs in from her device we get the message "you are listening on iphone" continue to listen on this iphone and we both ...

user-removed

Not applicable

162 Views

1 replies

0 likes

Premium
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to SingTel Music for Spotify but account is still on Free

Hi, I love Spotify and have been using it for a year, recently subscribed to SingTel music which waives my data plan for using premium Spotify. Recently I'm using the same account but it got downgraded to a free account. Troubleshooted to no avail an...

Newbie

Hi, I love Spotify and have been using it for a year, recently subscribed to SingTel music which waives my data plan for using premium Spotify. Recently I'm using the same account but it got downgrad...

Alejandro_C

Spotify Legend

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address in use already

A while ago I started to created an account and got distracted. I have since been trying to do so again, but now when I try to sign up, it says my email address is already in use. However, if I tell it to send me a password reset, it says the email a...

Newbie

A while ago I started to created an account and got distracted. I have since been trying to do so again, but now when I try to sign up, it says my email address is already in use. However, if I tell ...

Alejandro_C

Spotify Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change a country of a family member in a Familiy Subscription?

My gf is the owner of a Family Subscription and I am a family member on her subscription. But for me in my account my configuration of country is with US with a Zip Code that I don't recognize and for her is Brazil (that's where we live). I can't cha...

Visitor

My gf is the owner of a Family Subscription and I am a family member on her subscription. But for me in my account my configuration of country is with US with a Zip Code that I don't recognize and fo...

Alejandro_C

Spotify Legend

202 Views

1 replies

0 likes

Account
Premium
Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Unable to update payment info

Hey team - I got a new debit card and wanted to update the payment info, but when I go the Subscription page, I just getting a spinning circle and no fields to enter the new card info. How can I update it and get my music back? =[

Newbie

Hey team - I got a new debit card and wanted to update the payment info, but when I go the Subscription page, I just getting a spinning circle and no fields to enter the new card info. How can I upda...

128 Views

0 replies

0 likes

  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Watch it! 3 months premium NOT for 9 euro

I clicked the button for 3 months premium for 9 euro. I did my part of the contract, and paid 9 euro. Then I had a subscription for only one month. That is not very reliable. I wil not do that ever again, the adds are not very trustworthy.

Newbie

I clicked the button for 3 months premium for 9 euro. I did my part of the contract, and paid 9 euro. Then I had a subscription for only one month. That is not very reliable. I wil not do that ever a...

Alejandro_C

Spotify Legend

227 Views

1 replies

0 likes

Premium
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ideal

When can i pay with iDEAL because it doesn't work

Casual Listener

When can i pay with iDEAL because it doesn't work

Alejandro_C

Spotify Legend

260 Views

1 replies

2 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 2 likes

Superuser Contribution Need help switch email

Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten any mail from Spotify, also when I try to use the mai...

Newbie

Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten an...

Alejandro_C

Spotify Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

spotify took my money but does not supply service

I pay for spotify through apple. My credit card had been locked and the spotify payment wasnt made. now that I made the payment spotify still doesnt work and I cant find a way to contact them

Newbie

I pay for spotify through apple. My credit card had been locked and the spotify payment wasnt made. now that I made the payment spotify still doesnt work and I cant find a way to contact  them ...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

cerix

Hola. Tengo un Sony Xperia y cuando apago la pantalla con el Spotify en uso se detiene la reproducción. ¿Álguien sabe que hacer?

Casual Listener

Hola. Tengo un Sony Xperia y cuando apago la pantalla con el Spotify en uso se detiene la reproducción. ¿Álguien sabe que hacer?

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes