Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hola.El fin de semana pasado pagué con la misma tarjeta crédito la suscripción premium de dos cuentas diferentes. Con la primera cuenta no hubo problema, la compra se hizo y vía sms el banco me confirmó el éxito de la transacción. Sin embargo al paga...
Hey, The current 3 month trial is this for a single device or can it be used on multiple devices and then aftert he trail it reverts to the standard (non-Family option) service at €9.99 p.m
What going on Spotify? I signed up for premium a few months ago under the "try spotify free for a year" and I have been charged 9.99 every month since.
When choosing "go premium" there is no offer that gives you 3 months premium for 99 cents.I can only choose the normal offer for 10 €.CanCan anybody help please ?
Hello, i canceled premium 2 months ago and am still being charged. This is incredibly frustrating because you guys dont have a phone number i can call. Please get back to me and stop charging me.
A couple of days ago I purchase a Premium gift subscription for Christmas for my daughter. It was to take effect Dec 25, 2016. I never saw it show up on my VISA bill as a charge nor did I ever get an email confirmation of the transaction. As such, I ...
Hola, quisiera ayuda con esta suscripcion, mi duda es, si tengo que comprarla como si estuviera pagando 1 mes solamente, o si tengo que elegir los 3 meses de un solo y se me cobra ese mismo precio, tambien por ejemplo, si lo contrato el dia 7 de Dici...
When I fill the payment sections and enter the SMS that bank send me, page going back to payment section and nothing happening.
Buenas tardes, en estos dias me suscribí al plan premium de spotify, y hoy por un error me suscribí al plan familiar premium. Quisiera volver a salir del plan familiar, de hecho que también se realizó la transacción de los 8 dolares. No importa si no...
Hi, I purchased spotify premium via itunes on pc but can´t use it on my Iphone and my Pc either. Is there any way to solve this problem ?
Hallo zusammen, ich hab in Kanada vor ungefähr 10 Monaten einen Handyvertrag mit Fido abgeschlossen und Spotify Premium gratis dazu erhalten.Wieder in Deutschland möchte ich nun zu Spotify premium family wechseln und muss dazu meinen alten Account üb...
Hi community, I wanted to get the 3 months for €0.99 offer so i clicked on the button and i suddenly had to pay €9.99. Now i only have 1 month premium and it costed me €9.99. I'm 100% certain that i clicked on the offer button. Can someone please exp...
Signed up for Family plan, sent invite link to wife, link takes her to normal Spotify login page. After login to my account, greeted with Join Premium for Family page with message: Cannot join Premium for Family Sorry! You're already a member of this...
Heya guys, As a student I have a finite amount of money to last me, luckily Unidays offers spotify for £4.99. This is amazing, however I recently changed card, and when I did, this following message showed up (Image 1, spotify website). After looking...
Ist doch behindert hab mein Premium vor ein paar Wochen erneuert und jetzt ist hier goar nix.... Und nen richtigen Support gibt's hier auch nicht.....
Please can you help - my account appears to have been hacked and hijacked by this user (aminejazz15). I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are ...
Hello, Yesterday i paid for spotify premium with dotpay. Unfortunetly dotpay confirmation page hasn't been working for me. Site didn't confirm my payment and i didn't get email with recipt but the money was charged from my bank account. I had informa...
I am a premium user. I have a desktopn in my work room and a laptop in the living room. Ech one is connected to a Bluetooth speaker. Can I run Spotify (single premium subscription) on both desktop and laptop) or will I be disconnected in one (desktop...
I wanna start premium but i can't pay with ideal ? Why and how can i solve this ?
Fiz o pagamento atraves do cartao e ao inves de R$1,99 foi descontado 10 reais.gostaria de saber como procederja fiz o cancelamento do premium no sitee ja contestei a compra pelo cartaogostaria de uma resposta ja que nao existe nenhum sac ou meio de ...