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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396607 Views
  • 944 replies
  • 107 likes
  • Account
  • 396607 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170586 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170586 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

Paying for Premium but recieving Free Subscription privlidges

Since changing to a new phone and logging into the same Spotify account as what I previously used on my old phone, my account is now a "free subscription"despite paying my premium subscription fee on a monthly basis. How do I change this so I can rec...

  • Casual Listener
  • Since changing to a new phone and logging into the same Spotify account as what I previously used on my old phone, my account is now a "free subscription"despite paying my premium subscription fee on...
  • veseyl123456
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 174 Views
  • 2 replies
  • 0 likes

can't login to premium account

I have a premium account. I also have a new hard drive and the tecth did not transfer Spotify to the new drive. When i try and open it says I have "free". If I try and upgrade the system acknowledges I have a premium account but it won't take me ther...

  • Casual Listener
  • I have a premium account. I also have a new hard drive and the tecth did not transfer Spotify to the new drive. When  i try and open it says I have "free". If I try and upgrade the system acknow...
  • jemmastrawford
  • Newbie
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Premium for family code not working

Hi there I have a problem with using the family code when I try to redeem the code I get the following message: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." Please Spotify, help me imediately. I ...

  • Newbie
  • Hi there   I have a problem with using the family code when I try to redeem the code I get the following message:   "Unfortunately this Premium code does not seem to be valid. Try again...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Solved!! Offer

Hi, ive got a problem. I just bouth 1 Month spotify and the 0,99 cents dir 3 months came just a Bit later. Is it possible to Return it, and to geht this special offer?

  • Casual Listener
  • Hi, ive got a problem. I just bouth 1 Month spotify and the 0,99 cents dir 3 months came just a Bit later. Is it possible to Return it, and to geht this special offer?
  • Heathcliff241
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Solved!! Login issue

I made an additional account and I accidentally logged out of it and now can't remember any of the information i used to make the account. However, I do know which card I used because i have the premium. I want to cancel my premium subscription but I...

  • Newbie
  • I made an additional account and I accidentally logged out of it and now can't remember any of the information i used to make the account. However, I do know which card I used because i have the...
  • Jacob
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution De Premium a Familiar

Hola! tengo una cuenta premium que me pasaron el cobro el día 27/11 hoy es 29/11, pero ahora quiero agregarme a una cuenta familiar (ya tengo la invitación) y yo no soy el titular del pago de la cuenta ¿hay alguna manera de que se me devuelva la dife...

  • Casual Listener
  • Hola! tengo una cuenta premium que me pasaron el cobro el día 27/11 hoy es 29/11, pero ahora quiero agregarme a una cuenta familiar (ya tengo la invitación) y yo no soy el titular del pago ...
  • FabianS_Bogota
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Student Account Won't Verify

I am trying to sign up for student premium but the box to enter my student id isn't appearing. I've tried on my computer and my phone. If I try to click continue it says that I need to enter my student id to be verified, but nowhere on the screen doe...

  • Newbie
  • I am trying to sign up for student premium but the box to enter my student id isn't appearing. I've tried on my computer and my phone. If I try to click continue it says that I need to enter my stude...
  • Nico
  • Community Legend
  • 7769 Views
  • 1 replies
  • 0 likes
  • 7769 Views
  • 1 replies
  • 0 likes

Why does Spotify require a Zip code?

Why does Spotify require a Zip code? Do I necessary need to give it? I admit, this might be a stupid question, I just don't feel comfortable giving my Zip code out.

  • Visitor
  • Why does Spotify require a Zip code? Do I necessary need to give it? I admit, this might be a stupid question, I just don't feel comfortable giving my Zip code out.
  • Bittencourt
  • Spotify Star
  • 1324 Views
  • 1 replies
  • 0 likes
  • 1324 Views
  • 1 replies
  • 0 likes

Paypal betaalmethode

Goedenavond, Ik heb op dit moment mijn paypal gekoppeld aan mijn bank, maar als ik gebruik wil maken van de aanbieding (3 maanden voor 1 euro) of 1 maand premium wil kopen dan lukt dat niet. Elke keer als ik bij het paypal scherm op accepteer en beta...

  • Casual Listener
  • Goedenavond,   Ik heb op dit moment mijn paypal gekoppeld aan mijn bank, maar als ik gebruik wil maken van de aanbieding (3 maanden voor 1 euro) of 1 maand premium wil kopen dan lukt dat niet....
  • TristanBeij
  • Music Fan
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

No me permite cambiar las canciones en cuenta premium.

Por mas que estoy en una cuenta familiar premium, no puedo cambiar las canciones, sigue en aleatorio. Como puedo arreglarlo?

  • Newbie
  • Por mas que estoy en una cuenta familiar premium, no puedo cambiar las canciones, sigue en aleatorio. Como puedo arreglarlo?
  • Bittencourt
  • Spotify Star
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

I Paid for premium but i didnt take

I try to delete app and download again but not work help pls

  • Casual Listener
  • I try to delete app and download again but not work help pls
  • crematedman
  • Community Legend
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

Superuser Contribution Iniciar sesión en smart tv LG

Cómo puedo iniciar sesión en la app de smart tv LG si ya tengo una cuenta a la que accedo desde Facebook? En la tv sólo me da la opción de registrarme nuevamente desde Facebook, pero no iniciar sesión de una cuenta ya existente de este modo. Gracias!

  • Newbie
  • Cómo puedo iniciar sesión en la app de smart tv LG si ya tengo una cuenta a la que accedo desde Facebook? En la tv sólo me da la opción de registrarme nuevamente desde Facebook, pero no iniciar sesió...
  • Alejandro_C
  • Spotify Legend
  • 1468 Views
  • 1 replies
  • 0 likes
  • Account
  • 1468 Views
  • 1 replies
  • 0 likes

Cancel

Cancellation my premium subscription

  • Newbie
  • Cancellation my premium subscription
  • OviiiOne
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and saved songs disappeared

I accidentally downgraded to free but when i reactivated my premium account all of my playlists are gone. i tried to do "recover playlist" but since i didn't delete them nothing comes up. i had 7, now i have 2. Also alllllll of my saved songs are gon...

  • Newbie
  • I accidentally downgraded to free but when i reactivated my premium account all of my playlists are gone. i tried to do "recover playlist" but since i didn't delete them nothing comes up. i had 7, no...
  • FabianS_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account and I upgraded to Family plan

I've had a Spotify membership for 2 years now, but last week I upgraded my account to the family plan. This month I've been charged for both memberships: the premium and the familiar plan, but I only have one receipt for 14,99 in november, even thoug...

  • Newbie
  • I've had a Spotify membership for 2 years now, but last week I upgraded my account to the family plan. This month I've been charged for both memberships: the premium and the familiar plan, but I...
  • FabianS_Bogota
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Changed email but got no receipt to the new one

Hello, I recently bought Spotify premium and my account had an email that's not in my use anymore. I changed the email to the current one I'm using and then added my card details for my account again and it said that I should recieve an email receipt...

  • Regular
  • Hello,   I recently bought Spotify premium and my account had an email that's not in my use anymore. I changed the email to the current one I'm using and then added my card details for my acco...
  • norppa1
  • Regular
  • 361 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 361 Views
  • 8 replies
  • 0 likes

3 months 9,99

Hi Everyone, Spotify has this 3 months for 9,99 promotion at the moment (in Holland). So I descided to get myself premium for 3 months. I selected the promotion and paid 9,99 but Spotify still says my premium will end in a month?! How can this be sol...

  • Newbie
  • Hi Everyone,   Spotify has this 3 months for 9,99 promotion at the moment (in Holland). So I descided to get myself premium for 3 months. I selected the promotion and paid 9,99 but Spotify sti...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

premium

Hei Nå har jeg på nytt problem med kontoen min. Jeg får reklame, kan ikke spille på mobil, kan ikke spille off-line. Jan Viggo Iversen PS . Mitt brukernavn er andberget.

  • Newbie
  • Hei   Nå har jeg på nytt problem med kontoen min. Jeg får reklame, kan ikke spille på mobil, kan ikke spille off-line.   Jan Viggo Iversen   PS . Mitt brukernavn er andberget.
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Subscription

I have cancelled my premium membership but I am still being charged $10 a month for this. How do I get my money back and not be charged in the future?

  • Newbie
  • I have cancelled my premium membership but I am still being charged $10 a month for this. How do I get my money back and not be charged in the future?
  • Jacob
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes