Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89088 Views

9 replies

2 likes

Account
Login
  • 89088 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759757 Views

18 replies

29 likes

  • 759757 Views
  • 18 replies
  • 29 likes

Superuser Contribution Have Premium, Site Won't Allow Family!

No ones on Twiiter so here goes: Jeff Robles, IOS 10.1.1, Can't sign up for Family!!! Have Premiun now. Help me please. The Posts/FAQs just keep me going in a circle or straight into a dead end.

Newbie

No ones on Twiiter so here goes: Jeff Robles, IOS 10.1.1, Can't sign up for Family!!! Have Premiun now. Help me please. The Posts/FAQs just keep me going in a circle or straight into a dead end.

user-removed

Not applicable

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join Spotify Premium Family

Hi! My brother joined the Spotify Premium Family but whenever I click on the link or add the code to accept his invitation I get the following message:Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from a...

Visitor

Hi!   My brother joined the Spotify Premium Family but whenever I click on the link or add the code to accept his invitation I get the following message: Sorry! We cannot join you to Premium ...

user-removed

Not applicable

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero unirme a plan familiar

Hola, quiero unirme a un plan familiar pero cuando ingreso al link de la invitación, me dice que no puedo ya que cuento con una cuenta Spotify premiun de otra tienda. Pero como eso es posible si me cree la cuenta hace dos días y no he realizado ningu...

Newbie

Hola, quiero unirme a un plan familiar pero cuando ingreso al link de la invitación, me dice que no puedo ya que cuento con una cuenta Spotify premiun de otra tienda. Pero como eso es posible si me c...

9b3bdr_-spbo9

Newbie

1990 Views

6 replies

0 likes

  • 1990 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't reset my password

Last 2 weeks I wasn't able to login the app. Neither on my phone or by desktop app. I get Error code 3 so I tried to reset my password. Email with password recovery never arrived, I checked old emails and spam by there's nothing there.I get this new ...

Newbie

Last 2 weeks I wasn't able to login the app. Neither on my phone or by desktop app. I get Error code 3 so I tried to reset my password. Email with password recovery never arrived, I checked old email...

elvitricida1

Newbie

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Possible Issue

Hi, when I click in Account option from Windows App, Spotify redirect to me to browser and I can access to my account.The url generate by Spotify Windows App not refresh the oauth_token then i can catch this url and to access to my account always wit...

Casual Listener

Hi, when I click in Account option from Windows App, Spotify redirect to me to browser and I can access to my account. The url generate by Spotify Windows App not refresh the oauth_token then i can ...

jeliza_94

Casual Listener

376 Views

2 replies

0 likes

Account
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge to my cardCharge to my card

When I uploaded my card I said that you could not because of some problem in it that I still have spotify for free, but if I got notification of charge to my cell phone.

Casual Listener

When I uploaded my card I said that you could not because of some problem in it that I still have spotify for free, but if I got notification of charge to my cell phone.

user-removed

Not applicable

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Family plan

Please help. I am extremely frustrated because my mom bought the family plan. After some time the family plan was canceled. She recently bought the family plan again and the existing account i have i am trying to add to her family plan again. She sen...

Casual Listener

Please help. I am extremely frustrated because my mom bought the family plan. After some time the family plan was canceled. She recently bought the family plan again and the existing account i have i...

musiccornercv

Roadie

376 Views

4 replies

0 likes

  • 376 Views
  • 4 replies
  • 0 likes

Solved!! I signed up for Spotify student but didn't get the free trial

I recently signed up for spotify student and didnt recieve the free trial. i want to know if i can be transferred to the free trial and if i did something wrong. my receipts show i am eligible but money has been taken from my account.

Newbie

I recently signed up for spotify student and didnt recieve the free trial. i want to know if i can be transferred to the free trial and if i did something wrong. my receipts show i am eligible but mo...

musiccornercv

Roadie

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code:4-offline. On 2 separate computers

So, I know there have been posts about getting the error code 4 when you have full Internet service, but I'm getting it on two completely separate computers(work and home). It still works on my phone, and I've tried changing the proxy settings. Any a...

Newbie

So, I know there have been posts about getting the error code 4 when you have full Internet service, but I'm getting it on two completely separate computers(work and home). It still works on my phone...

Alejandro_C

Spotify Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Family Subscription active but partner is travelling - He has been booted from the family plan.

I just signed up for family spotify and invited my partner who lives with me but is currently on a trip in Germany. The invitation token does not allow him to accept the family invitation as he is in Germany.. though his permanent and long-term addre...

Casual Listener

I just signed up for family spotify and invited my partner who lives with me but is currently on a trip in Germany. The invitation token does not allow him to accept the family invitation as he is in...

caterinaghost

Casual Listener

479 Views

4 replies

0 likes

  • 479 Views
  • 4 replies
  • 0 likes

Solved!! Disconnecting facebook

I want to use my spotify premium account with just my email and not use facebook to log in. I am trying to delete my facebook account. How do i switch my log in preferences?

Visitor

I want to use my spotify premium account with just my email and not use facebook to log in. I am trying to delete my facebook account. How do i switch my log in preferences?

user-removed

Not applicable

547 Views

2 replies

0 likes

Account
  • 547 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error 408

Hi, I was using spotify in the UK but have now moved to Spain. After 14 days the error code 408 came up, so I followed the advice on forums however I am still unable to log in. I chekced IP address; it is Spanish. I then updated the country on my Pro...

Newbie

Hi,   I was using spotify in the UK but have now moved to Spain. After 14 days the error code 408 came up, so I followed the advice on forums however I am still unable to log in.   ...

BryanYu-24

Casual Listener

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

Solved!! Facebook deactivation and account transfer

I have deleted my Facebook account, therefore I can't access my spotify account. I have followed instructions of "switching" to a new account: created a new one, cancelled the premium subscription on a Facebook one, but have no idea how to transfer a...

Visitor

I have deleted my Facebook account, therefore I can't access my spotify account. I have followed instructions of "switching" to a new account: created a new one, cancelled the premium subscription on...

musiccornercv

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Multiple accounts - can't login to premium

Hello, I originally had a free Spotify account that was associated with one email address and my Facebook account. I then had a Premium account, but I can't remember the login for it. I'm getting charged monthly but I can't login to it or cancel it. ...

Newbie

Hello,   I originally had a free Spotify account that was associated with one email address and my Facebook account. I then had a Premium account, but I can't remember the login for it. I'm ge...

musiccornercv

Roadie

217 Views

1 replies

0 likes

Account
Premium
  • 217 Views
  • 1 replies
  • 0 likes

Friends and Facebook

Hi. When I was creating my account, I clicked on button to don't see friends from Facebook in my Spotify. Now, I want to see them there, but I don't know, how can I do it. Can you help me?

Newbie

Hi. When I was creating my account, I clicked on button to don't see friends from Facebook in my Spotify. Now, I want to see them there, but I don't know, how can I do it. Can you help me?

MartinStoichkov

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Payment

I'm due to be charged for Spotify Premium service tomorrow but as of right now I don't have the funds to pay. Is there a way I could pay at the end of the month but still keep premium features? Or do I have to cancel my Premium account completely to ...

Newbie

I'm due to be charged for Spotify Premium service tomorrow but as of right now I don't have the funds to pay. Is there a way I could pay at the end of the month but still keep premium features? Or do...

musiccornercv

Roadie

403 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 403 Views
  • 1 replies
  • 0 likes

find my friend

Hi,I can't find my friend in spotify. We registered in yesterday.

Newbie

Hi, I can't find my friend in spotify. We registered in yesterday.

Maxim

Spotify Star

824 Views

1 replies

0 likes

  • 824 Views
  • 1 replies
  • 0 likes

Please help

I paid the prenium amount already and cancelled subscription but money is still on account im trying to resubscribe to prenium and i already paid for month a day ago and its saying free account but i paid what do i do? Thanks

Casual Listener

I paid the prenium amount already and cancelled subscription but money is still on account im trying to resubscribe to prenium and i already paid for month a day ago and its saying free account but i...

musiccornercv

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution unknown error after log in

Hello everybody, the spotify app says "unknown error" while logging in. We use family premium and my whife can use spotify. Both windows 10 mobile. A Reinstall haven´t fixed the problem. Is this a known issue and how can I get a solution?thx in advan...

Visitor

Hello everybody,   the spotify app says "unknown error" while logging in. We use family premium and my whife can use spotify. Both windows 10 mobile. A Reinstall haven´t fixed the problem. &n...

Alejandro_C

Spotify Legend

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes