Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Buena tarde.Traté de contratar Spotify Premium hace unas horas, pero me mandaba mensaje de que no podía hacerse el cobro y por lo tanto no podía obtener premium. Para mi sorpresa el cargo si quedo hecho pero sigo como usuario de cuenta gratuita.Esper...
It's Christmas-time and I want to give my brother the gift of good music.The 3-months-for-1 offer would be perfect for a gift, but I can't seem to find a way to give it as a gift.Is it possible to buy a Spotify Gift Card from a retail location worth ...
I have been trying to cancel for days and I have followed all the steps....I do not have the option to cancel when I select subscription it just wants me to upgrade. someone please help before i snap!
Hallo brauche dringend Hilfe ?!Wir haben jz einen family Account und mein Freund ist angemeldet. Ich bin bereits auch dort hinzugefügt bekomme aber keinen Zugriff auf mein Konto per App!Die Email Funktion mit Passwort ändern etc. funktionier leider a...
Hello,On the website, displays that I have a premium account but when I try to listen to music on my desktop Spotify App I'm logged as a free account.I already checked the info and I logging in correctly, can someone help me, please?Thanks
I logged in with my email and password instead of logging in with facebook and in doing so, this created a new account when I purchased premium. How do I retrieve me facebook account? I uninstalled and reinstalled spotify and even resetted my faceboo...
Spotify notified me via e-mail that I can avail Spotify Premium for 3 'onths for only P49 but as I was registering, the system said I am not eligible for it. Can you please let me know why? Thank you.
So just a few minutes ago, I wanted to get Premium for Spotify. Then i applied for the premium for students. I put all of my information that it asked for from my debit card and it took the $4.99. Then after it asked me for my first and last name als...
i upgraded to family but when they try to follow the link it tells them it is invalid. i looked at my bank statement and i'm only charged for premium yet it let me send them their invites and shows me as family
I'm a 73 year old grandfather and would like to give my daughter, her husband and 3 of my Grang children the family plan ... thay live at one address and I live at another ... How do I pay for their family subscription?
Good evening everyone, I have a problem. It's almost a month I try to upgrade my profile at 0.99€ but every time I click on "accept and pay" on paypal page, nothing happen. I mean, the page goes back to the payment methods of Spotify. I don't know if...
I wanted to subsribe to a spotify premium by using the student discount and wanted to pay with " klarna " but it just keeps saying: "Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nich...
Dear Community, Let me kick off by saying, its such a shame a big company as Spotify still has such big flaws concerning account management. My problem: I want to get premium, but I also need a new username. So my idea was to delete my account and ge...
Ik heb zojuist de aanbieding aangemeld van Spotify 3 maanden Premium voor Eur 0,99 , dit betaald met Ideal (eur 9,99 afgeschreven). Nu geeft mijn account aan dat mijn abonnement verloopt op 16-01-2017. Bij wie kan ik terecht zodat dit wordt aangepast...
Hello,Currently I try Spotify premium for 3 months for 0.99 euros.Can I try premium family with this discount ? Or it is only for premium ? Thank's
Hi! I've been trying to subscribe to the premium plan with the new "0.99$" discount.my brother used his card and paid with his VISA card for his own account and when I try to buy it for my account with his card, it says you have already bought this. ...
I just filled in informaiton for a gift subscription for one year of premium Spotify as a Christmas gift for my son. But I wasn't charged, got no confirmation, no email, nothing at all that shows that this was processed or received. Any idea how this...
This clearly says for 0.99 I can sign up for 3 months. So why was my card charged 9.99
Hello all, I subscribe to the digital pack of The Times newspaper, and with it, I receive a free Premium subscription to Spotify. I have now cancelled my newspaper subscription and it will end January 1st 2017. This also means that I will lose my Spo...
I want to use the username, which is currently used by my Facebook account, on a Spotify account. When deleting an account, it states you can't re-use that username again. Does this also happen when you delete a Facebook account, or can I safely dele...